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HomeMy WebLinkAbout24 - Parking Management and Parking Enforcement ServicesTO: FROM CITY OF NEWPORT BEACH City Council Staff Report PREPARED BY: PHONE: TITLE: ABSTRACT: June 12, 2018 Agenda Item No. 24 HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL Dan Matusiewicz, Finance Director - 949-644-3123, dmatusiewicz@newportbeachca.gov Evelyn Tseng, Revenue Manager, etseng@newportbeachca.gov 949-644-3153 Professional Services Agreement for Parking Management and Parking Enforcement Services Approve a professional services agreement ("PSA") with AmeriPark, LLC ("AmeriPark") for a comprehensive parking management and parking enforcement program, which would include the overall management, maintenance and collections of on -street and off- street parking meters and pay stations and enforcement of parking regulations in compliance with the City's municipal code. RECOMMENDATION: a) Determine this action is exempt from the California Environmental Quality Act (CEQA) pursuant to Sections 15060(c)(2) and 15060(c)(3) of the CEQA Guidelines because this action will not result in a physical change to the environment, directly or indirectly; and b) Approve and authorize the Mayor and City Clerk to execute the PSA in an amount not to exceed $7,303,420 for a five (5) year agreement. FUNDING REQUIREMENTS: The current adopted budget and proposed budget for FY19 includes sufficient funding for this contract. It will be expensed to the Parking Meter Contract account in the Finance Department, 0103032-811030. DISCUSSION: Background The City has approximately 4,082 on -street and off-street pay parking spaces, which includes the Balboa Parking Lot and Corona del Mar Parking Lot. Parking revenues were approximately $7.8M in FY17, not including citation revenues, and are on track to exceed these revenues in FY18. 24-1 Professional Services Agreement for Parking Management and Parking Enforcement Services June 12, 2018 Page 2 In 2011, the City transitioned from in-house parking management and contracted with Central Parking System (CPS) (also known as SP+) to operate, maintain and provide enforcement for the City's parking meter spaces. With increased staff workloads over the years, it is increasingly clear that the City's parking operation has benefited from full-time expert management by a professionally managed parking firm. Contracting for parking management and enforcement services avails the City to a full complement of professional services that would not be possible to do in-house without the economy of scale and cutting-edge technology that specialized parking services firms command. This means our service to customers, maintenance of meters, and enforcement of the City's parking ordinances benefit from full-time professional attention. As part of its due diligence, staff has and will continue to conduct a complete and competitive selection process for parking management and enforcement services at the end of every five-year contract term. The CPS agreement expires on June 30, 2018. Selection Process The City issued a Request for Proposals (RFP) on November 10, 2017, for parking management and parking enforcement services. The RFP solicitation was posted on the City's public online procurement platform, PlanetBids, where it was distributed to 35 prospective bidders registered with the City as a provider of parking management and enforcement services. The RFP deadline passed on December 22, 2017, and the City received five (5) proposals from the following companies: Ace Parking, AmeriPark, SP+, Serco and Laz Parking. The evaluation and selection process followed in 3 phases: Phase Process Maximum Points Phase 1 Proposal Review 300 Points Phase 2 Panel Interview 300 Points Phase 3 Cost Analysis 400 Points TOTAL: 1,000 Points The evaluation panel comprised of staff from the Finance, Police, Public Works and Recreation and Senior Services Departments — the departments who work closest with parking operations. In Phase 1 (Proposal Review), the panel evaluated all proposals, focusing on the following criteria - 24 -2 Professional Services Agreement for Parking Management and Parking Enforcement Services June 12, 2018 Page 3 • Qualifications and capabilities of the Proposer related to the services described in the RFP; and • Qualifications and capabilities of the project team that would be assigned to the City and other assigned personnel. All firms were rated on their technical qualifications and AmeriPark was unanimously rated as the highest qualified company. Phase 1 Scores AmeriPark Serco SP+ Ace Parking Proposer Expertise, Experience, & Qualifications (300 points) 253.20 246.00 229.50 177.00 1st 2nd 3rd 4th In Phase 2 (Panel Interview), the panel then interviewed the companies, this time focusing on the following criteria: • Proposer's approach to the scope of services; • Proposer's demonstrated understanding of the project and subject matter expertise; • Proposer's demonstrated ability and available resources to perform the requested services; and • Familiarity with parking related infrastructure and software. The panel was asked to assess the criteria above while keeping in mind the implications of public -facing and operational areas of importance such as customer service, enforcement, loss prevention and familiar knowledge of parking technology. Although price was a significant factor in selecting a vendor, staff also carefully considered how prospective vendors would satisfy certain qualitative criteria necessary to be successful in Newport Beach. Staff developed the selection criteria based on how well the prospective vendors could effectively and creatively satisfy the parking requirements of its demanding residents, businesses and visitors, especially in a beach city with a large visitor population during the summer, and conflicting business and resident parking needs. The ability to provide a high level of customer service by employing friendly, helpful, highly responsive customer -oriented personnel was an important aspect of staff's evaluative review. Phase 1 confirmed that the proposers were experienced and qualified to perform the requested services, Phase 2 assessed the operational fit and project approach. (Prior to the interview, Laz Parking was removed from further consideration because it had not returned the Purchasing Agent's phone calls or e-mails requesting an interview.) Again, AmeriPark was unanimously rated as the highest qualified company. 24-3 Professional Services Agreement for Parking Management and Parking Enforcement Services June 12, 2018 Page 4 Phase 2 Scores AmeriPark Serco SP+ Ace Parkin Proposed Year 1 Cost 269.70 246.83 209.63 193.58 Methodology, Approach, & $6,493,358.00 $6,542,719.00 $6,894,653.00 $6,974,362.00 Scope of Work (300 points) 400.00 396.98 376.72 372.41 1st 2nd 3rd 4th 4th In Phase 3 (Cost Analysis), staff reviewed the proposed costs. These initial proposals varied widely in staffing, management and operational costs. In order to ensure a fair comparison of the proposed costs and to ensure each proposer included all costs that would be necessary in the required scope of work, staff requested clarification of the pricing proposals based on uniform cost categories and minimum desired staffing; and requested that the proposers submit a Best and Final Offer (BAFO) based on these line items. After reviewing these submitted costs, staff then requested further detail from the proposers as to staffing, maintenance and operations, turnaround time for revenue collection and infrastructure maintenance and requested a second BAFO. This cost breakdown provided a clear cost comparison across all the proposers. In order to objectively award a score, staff provided an "apples to apples" comparison of the pricing by equalizing such pass through costs as the Equipment Management System Fee and Maintenance/Repair=arranties.' Pass through costs are those costs incurred by the vendor for the ongoing maintenance of parking equipment and passed through to the City for payment. The apples to apples pricing comparison was extrapolated over the term of a five (5) year agreement. For purposes of evaluation, the proposer with the lowest proposed cost, SP+, was assigned the maximum number of points allocated for Phase 3 (400 points). Each other proposer was assigned a number of points relative to the percentage they were more costly than SP+ (see table below). Phase 3 Scores SP+ Ace Parking AmeriPark Serco Proposed Year 1 Cost $1,238,423.00 $1,232,351.00 $1,280,056.00 $1,367,087.00 (5 -year not -to -exceed) $6,493,358.00 $6,542,719.00 $6,894,653.00 $6,974,362.00 Cost Score (400 Points) 400.00 396.98 376.72 372.41 1st 2nd 3rd 4th For example, the City has the option with our IPS meters to pay either a $2 per meter management fee with a higher per credit card transaction fee or an $8 per meter fee with a lesser per credit card transaction fee. The proposers that included the $2 charge in their cost proposal would have included costs of $27,192 per year (1,133 meters x $2 per meter x 12 months) while the proposer that included the $8 charge would have included costs of $108,768. 24-4 Professional Services Agreement for Parking Management and Parking Enforcement Services June 12, 2018 Page 5 Although SP+ had the lowest cost, the panel noted that it was attributed largely to a lower staff count, fewer weekly staff hours, and lower hourly wages paid to their employees. Ace Parking ranked second in cost but fourth in the technical evaluation with the lowest scores from the panel from both the proposal evaluation as well as the interview. Serco proposed the least amount of staff hours and was the only proposer to include an additional fee on all pass through costs. AmeriPark exceeded the Scope of Services minimum requirements, which is more likely to have a positive impact on customer service and revenue collections, and received the highest overall ranking. The table below illustrates the final proposer rankings after the 3-phase evaluation process: Combined Scores AmeriPark Serco SP+ Ace Parkin Phase 1 - Proposal Review (300 Points) 253.20 246.00 229.50 177.00 Phase 2 — Panel Interviews (300 Points) 269.70 246.83 209.63 193.58 Phase 3 - Cost Analysis (400 Points) 376.72 372.41 400.00 396.98 TOTAL SCORE (1000 POINTS) 899.62 865.24 839.13 767.56 Overall Rank iSt 2nd 3rd 4th After the evaluation process identified AmeriPark as the highest qualified proposer, the City exercised its right, as indicated in the original RFP solicitation, to enter into negotiations with AmeriPark. Following negotiations, AmeriPark made drastic reductions to their proposed costs and year over year increases, resulting in a grand total adjusted variance of only $83,200 from the lowest cost proposal, over the term of the five (5) year agreement. This reduction came without compromising proposed staffing levels, further enhancing the value of contracting with AmeriPark. AmeriPark agreed to a base amount that would include their staffing, benefits, and management fee, but pass through all other parking related costs without any additional markup. The pass through costs would be evidenced by invoices, receipts and other supporting documentation. AmeriPark's annual management fee is $24,000, the most competitive of all the proposers. This cost structure allows the City to pay for the actual cost of the parking operation without any additional contractor -added fees. There is also a minimum staffing requirement written into the agreement to ensure the staffing proposed will be maintained throughout the duration of the agreement, unless a change is mutually agreed upon. 24-5 Professional Services Agreement for Parking Management and Parking Enforcement Services June 12, 2018 Page 6 Staff reviewed the process with Council Members Herdman and Dixon, and both Council Members agreed that the process was comprehensive and fairly performed. AmeriPark AmeriPark, LLC, is owned by Lanier Parking Holdings, Inc., which in turn, is owned by Citizens Parking, Inc. Citizens Parking has 1,200 locations across 28 states, with more than 60 California-based AmeriPark operations and over 8,000 employees. AmeriPark is a firm with national resources that provides parking management support for, among other entities, the City of Roanoke, the City of Myrtle Beach and the City of Wilmington, as well as the Pike Outlets in Long Beach. Because this parking agreement includes a great deal of interaction with the public, the pivotal reason for staff's recommendation is AmeriPark's emphasis on delivering high quality, high-level customer service. AmeriPark provides a comprehensive customer service training program to its employees, and offers competitive wages and benefits, as well as merit increase programs. As a result, they have less turnover, greater staff continuity, and their staff is highly motivated to provide high quality customer service. As part of that customer service, AmeriPark also approaches the maintenance and repair of the City's meters and paystations in a proactive manner, ensuring that such equipment is clean and presentable, and functions properly. AmeriPark will also ensure that all meters and paystations are collected before reaching 85% capacity, and will repair the equipment within 24 hours of notification. AmeriPark employs the latest technology applications to ensure operations run efficiently. For example, they are experienced with various parking guidance systems; utilize license plate recognition technology similar to what is currently used in Newport Beach; and provide data analytics, which analyze occupancy data for trend analysis and usage patterns. In addition, AmeriPark's tight revenue control procedures safeguards the City's parking revenue stream. These procedures include, but are not limited to, a custom tailored dashboard which tracks specific key performance indicators, an audit trail of all revenue from collection to bank deposit, and random weekly audits. ENVIRONMENTAL REVIEW: Staff recommends the City Council find this action is not subject to the California Environmental Quality Act (CEQA) pursuant to Sections 15060(c)(2) (the activity will not result in a direct or reasonably foreseeable indirect physical change in the environment) and 15060(c)(3) (the activity is not a project as defined in Section 15378) of the CEQA Guidelines, California Code of Regulations, Title 14, Chapter 3, because it has no potential for resulting in physical change to the environment, directly or indirectly. 24-6 Professional Services Agreement for Parking Management and Parking Enforcement Services June 12, 2018 Page 7 NOTICING: The agenda item has been noticed according to the Brown Act (72 hours in advance of the meeting at which the City Council considers the item). ATTACHMENT: Attachment A — Professional Services Agreement for Parking Management and Parking Enforcement Services 24-7 ATTACHMENT A PROFESSIONAL SERVICES AGREEMENT WITH AMERIPARK, LLC FOR PARKING MANAGEMENT AND ENFORCEMENT SERVICES THIS PROFESSIONAL SERVICES AGREEMENT ("Agreement") is made and entered into as of this 26th day of June, 2018 ("Effective Date"), by and between the CITY OF NEWPORT BEACH, a California municipal corporation and charter city ("City"), and AMERIPARK, LLC, a Georgia limited liability company ("Consultant'), whose address is 1640 Powers Ferry Road, Building 5, Suite 200, Marietta, Georgia 30067, and is made with reference to the following: RECITALS A. City is a municipal corporation duly organized and validly existing under the laws of the State of California with the power to carry on its business as it is now being conducted under the statutes of the State of California and the Charter of City. B. City desires to engage Consultant to provide parking management and enforcement services ("Project'). C. Consultant possesses the skill, experience, ability, background, certification and knowledge to provide the professional services described in this Agreement. D. City has solicited and received a proposal from Consultant, has reviewed the previous experience and evaluated the expertise of Consultant, and desires to retain Consultant to render professional services under the terms and conditions set forth in this Agreement. NOW, THEREFORE, it is mutually agreed by and between the undersigned parties as follows: 1. TERM The term of this Agreement shall commence on the Effective Date, and shall terminate on June 25, 2023, unless terminated earlier as set forth herein. 2. SERVICES TO BE PERFORMED Consultant shall diligently perform all the services described in the Scope of Services attached hereto as Exhibit A and incorporated herein by reference ("Services" or "Work"). City may elect to delete certain Services within the Scope of Services at its sole discretion. 3. TIME OF PERFORMANCE 3.1 Time is of the essence in the performance of Services under this Agreement and Consultant shall perform the Services in accordance with the schedule included in Exhibit A. In the absence of a specific schedule, the Services shall be performed to completion in a diligent and timely manner. The failure by Consultant to strictly adhere to the schedule set forth in Exhibit A, if any, or perform the Services in a diligent and timely manner may result in termination of this Agreement by City. 3.2 Notwithstanding the foregoing, Consultant shall not be responsible for delays due to causes beyond Consultant's reasonable control. However, in the case of any such delay in the Services to be provided for the Project, each party hereby agrees to provide notice within two (2) calendar days of the occurrence causing the delay to the other party so that all delays can be addressed. 3.3 Consultant shall submit all requests for extensions of time for performance in writing to the Project Administrator as defined herein not later than ten (10) calendar days after the start of the condition that purportedly causes a delay. The Project Administrator shall review all such requests and may grant reasonable time extensions for unforeseeable delays that are beyond Consultant's control. 3.4 For all time periods not specifically set forth herein, Consultant shall respond in the most expedient and appropriate manner under the circumstances, by hand -delivery or mail. 4. COMPENSATION TO CONSULTANT 4.1 City shall pay Consultant for the Services on a time and expense not -to - exceed basis in accordance with the provisions of this Section and the Schedule of Billing Rates attached hereto as Exhibit B and incorporated herein by reference. Consultant's compensation for all Work performed in accordance with this Agreement, including all reimbursable items, subconsultant fees, and a ten percent (10%) contingency amount, shall not exceed Seven Million Three Hundred Three Thousand Four Hundred Twenty Dollars and 00/100 ($7,303,420.00), without prior written authorization from City. No billing rate changes shall be made during the term of this Agreement without the prior written approval of City. 4.2 Consultant shall submit monthly invoices to City describing the Work performed the preceding month. Consultant's bills shall include the name of the person who performed the Work, a brief description of the Services performed and/or the specific task in the Scope of Services to which it relates, the date the Services were performed, the number of hours spent on all Work billed on an hourly basis, and a description of any reimbursable expenditures. City shall pay Consultant no later than thirty (30) calendar days after approval of the monthly invoice by City staff. 4.3 City shall reimburse Consultant only for those costs or expenses specifically identified in Exhibit B to this Agreement or specifically approved in writing in advance by City. 4.4 Consultant shall not receive any compensation for Extra Work performed without the prior written authorization of City. As used herein, "Extra Work" means any Work that is determined by City to be necessary for the proper completion of the Project, but which is not included within the Scope of Services and which the parties did not Ameripark, LLC Page 2 24-9 reasonably anticipate would be necessary" at the execution of this Agreement. Compensation for any authorized Extra Work shall be paid in accordance with the Schedule of Billing Rates as set forth in Exhibit B. 5. PROJECT MANAGER 5.1 Consultant shall designate a Project Manager, who shall coordinate all phases of the Project. This Project Manager shall be available to City at all reasonable times during the Agreement term. Consultant has designated Steve Resnick to be its Project Manager. Consultant shall not remove or reassign the Project Manager or any personnel listed in Exhibit A or assign any new or replacement personnel to the Project without the prior written consent of City. City's approval shall not be unreasonably withheld with respect to the removal or assignment of non -key personnel. 5.2 Consultant, at the sole discretion of City, shall remove from the Project any of its personnel assigned to the performance of Services upon written request of City. Consultant warrants that it will continuously furnish the necessary personnel to complete the Project on a timely basis as contemplated by this Agreement. 5.3 If Consultant is performing inspection services for City, the Project Manager and any other assigned staff shall be equipped with a cellular phone to communicate with City staff. The Project Manager's cellular phone number shall be provided to City. 6. ADMINISTRATION This Agreement will be administered by the Finance Department. City's Revenue Manager or designee shall be the Project Administrator and shall have the authority to act for City under this Agreement. The Project Administrator shall represent City in all matters pertaining to the Services to be rendered pursuant to this Agreement. 7. CITY'S RESPONSIBILITIES To assist Consultant in the execution of its responsibilities under this Agreement, City agrees to provide access to and upon request of Consultant, one copy of all existing relevant information on file at City. City will provide all such materials in a timely manner so as not to cause delays in Consultant's Work schedule. 8. STANDARD OF CARE 8.1 All of the Services shall be performed by Consultant or under Consultant's supervision. Consultant represents that it possesses the professional and technical personnel required to perform the Services required by this Agreement, and that it will perform all Services in a manner commensurate with community professional standards and with the ordinary degree of skill and care that would be used by other reasonably competent practitioners of the same discipline under similar circumstances. All Services shall be performed by qualified and experienced personnel who are not employed by City. By delivery of completed Work, Consultant certifies that the Work conforms to the Ameripark, LLC Page 3 24-10 requirements of this Agreement, all applicable federal, state and local laws, and legally recognized professional standards. 8.2 Consultant represents and warrants to City that it has, shall obtain, and shall keep in full force and effect during the term hereof, at its sole cost and expense, all licenses, permits, qualifications, insurance and approvals of whatsoever nature that is legally required of Consultant to practice its profession. Consultant shall maintain a City of Newport Beach business license during the term of this Agreement. 8.3 Consultant shall not be responsible for delay, nor shall Consultant be responsible for damages or be in default or deemed to be in default by reason of strikes, lockouts, accidents, acts of God, or the failure of City to furnish timely information or to approve or disapprove Consultant's Work promptly, or delay or faulty performance by City, contractors, or governmental agencies. 9. HOLD HARMLESS 9.1 To the fullest extent permitted by law, Consultant shall indemnify, defend and hold harmless City, its City Council, boards and commissions, officers, agents, volunteers, employees and any person or entity owning or otherwise in legal control of the property upon which Consultant performs the Project and/or Services contemplated by this Agreement (collectively, the "Indemnified Parties") from and against any and all claims (including, without limitation, claims for bodily injury, death or damage to property), demands, obligations, damages, actions, causes of action, suits, losses, judgments, fines, penalties, liabilities, costs and expenses (including, without limitation, attorneys' fees, disbursements and court costs) of every kind and nature whatsoever (individually, a Claim, collectively, "Claims"), which may arise from or in any manner relate (directly or indirectly) to any breach of the terms and conditions of this Agreement, any Work performed or Services provided under this Agreement including, without limitation, defects in workmanship or materials or Consultant's presence or activities conducted on the Project (including negligent, reckless, and/or willful acts, errors and/or omissions of Consultant, its principals, officers, agents, employees, vendors, suppliers, consultants, subcontractors, anyone employed directly or indirectly by any of them or for whose acts they may be liable, or any or all of them.). 9.2 Notwithstanding the foregoing, nothing herein shall be construed to require Consultant to indemnify the Indemnified Parties from any Claim arising from the sole negligence or willful misconduct of the Indemnified Parties. Nothing in this indemnity shall be construed as authorizing any award of attorneys' fees in any action on or to enforce the terms of this Agreement. This indemnity shall apply to all claims and liability regardless of whether any insurance policies are applicable. The policy limits do not act as a limitation upon the amount of indemnification to be provided by Consultant. 10. INDEPENDENT CONTRACTOR 10.1 It is understood that City retains Consultant on an independent contractor basis and Consultant is not an agent or employee of City. The manner and means of Ameripark, LLC Page 4 24-11 conducting the Work are under the control of Consultant, except to the extent they are limited by statute, rule or regulation and the expressed terms of this Agreement. No civil service status or other right of employment shall accrue to Consultant or its employees. Nothing in this Agreement shall be deemed to constitute approval for Consultant or any of Consultant's employees or agents, to be the agents or employees of City. Consultant shall have the responsibility for and control over the means of performing the Work, provided that Consultant is in compliance with the terms of this Agreement. Anything in this Agreement that may appear to give City the right to direct Consultant as to the details of the performance of the Work or to exercise a measure of control over Consultant shall mean only that Consultant shall follow the desires of City with respect to the results of the Services. 10.2 Consultant must submit to and pass a criminal background investigation by providing a complete set of fingerprints to City prior to commencing or performing Services or Work. Consultant is required to submit any fees for the criminal background investigation according to the City's most current administrative fee schedule or successor document. Fingerprints may be required to be updated every five (5) years. 11. COOPERATION Consultant agrees to work closely and cooperate fully with City's designated Project Administrator and any other agencies that may have jurisdiction or interest in the Work to be performed. City agrees to cooperate with the Consultant on the Project. 12. CITY POLICY Consultant shall discuss and review all matters relating to policy and Project direction with City's Project Administrator in advance of all critical decision points in order to ensure the Project proceeds in a manner consistent with City goals and policies. 13. PROGRESS Consultant is responsible for keeping the Project Administrator informed on a regular basis regarding the status and progress of the Project, activities performed and planned, and any meetings that have been scheduled or are desired. 14. INSURANCE Without limiting Consultant's indemnification of City, and prior to commencement of Work, Consultant shall obtain, provide and maintain at its own expense during the term of this Agreement or for other periods as specified in this Agreement, policies of insurance of the type, amounts, terms and conditions described in the Insurance Requirements attached hereto as Exhibit D, and incorporated herein by reference. 15. PROHIBITION AGAINST ASSIGNMENTS AND TRANSFERS Except as specifically authorized under this Agreement, the Services to be provided under this Agreement shall not be assigned, transferred contracted or Ameripark, LLC Page 5 24-12 subcontracted out without the prior written approval of City. Any of the following shall be construed as an assignment: The sale, assignment, transfer or other disposition of any of the issued and outstanding capital stock of Consultant, or of the interest of any general partner orjoint venturer or syndicate member or cotenant if Consultant is a partnership or joint -venture or syndicate or co -tenancy, which shall result in changing the control of Consultant. Control means fifty percent (50%) or more of the voting power or twenty-five percent (25%) or more of the assets of the corporation, partnership or joint -venture. 16. SUBCONTRACTING The subcontractors authorized by City, if any, to perform Work on this Project are identified in Exhibit A. Consultant shall be fully responsible to City for all acts and omissions of any subcontractor. Nothing in this Agreement shall create any contractual relationship between City and any subcontractor nor shall it create any obligation on the part of City to pay or to see to the payment of any monies due to any such subcontractor other than as otherwise required by law. City is an intended beneficiary of any Work performed by the subcontractor for purposes of establishing a duty of care between the subcontractor and City. Except as specifically authorized herein, the Services to be provided under this Agreement shall not be otherwise assigned, transferred, contracted or subcontracted out without the prior written approval of City. 17. OWNERSHIP OF DOCUMENTS 17.1 Each and every report, draft, map, record, plan, document and other writing produced, including but not limited to, websites, blogs, social media accounts and applications (hereinafter "Documents"), prepared or caused to be prepared by Consultant, its officers, employees, agents and subcontractors, in the course of implementing this Agreement, shall become the exclusive property of City, and City shall have the sole right to use such materials in its discretion without further compensation to Consultant or any other party. Additionally, all material posted in cyberspace by Consultant, its officers, employees, agents and subcontractors, in the course of implementing this Agreement, shall become the exclusive property of City, and City shall have the sole right to use such materials in its discretion without further compensation to Consultant or any other party. Consultant shall, at Consultant's expense, provide such Documents, including all logins and password information to City upon prior written request. 17.2 Documents, including drawings and specifications, prepared by Consultant pursuant to this Agreement are not intended or represented to be suitable for reuse by City or others on any other project. Any use of completed Documents for other projects and any use of incomplete Documents without specific written authorization from Consultant will be at City's sole risk and without liability to Consultant. Further, any and all liability arising out of changes made to Consultant's deliverables under this Agreement by City or persons other than Consultant is waived against Consultant, and City assumes full responsibility for such changes unless City has given Consultant prior notice and has received from Consultant written consent for such changes. Ameripark, LLC Page 6 24-13 17.3 All written documents shall be transmitted to City in formats compatible with Microsoft Office and/or viewable with Adobe Acrobat. 18. CONFIDENTIALITY All Documents, including drafts, preliminary drawings or plans, notes and communications that result from the Services in this Agreement, shall be kept confidential unless City expressly authorizes in writing the release of information. 19. INTELLECTUAL PROPERTY INDEMNITY Consultant shall defend and indemnify City, its agents, officers, representatives and employees against any and all liability, including costs, for infringement or alleged infringement of any United States' letters patent, trademark, or copyright, including costs, contained in Consultant's Documents provided under this Agreement. 20. RECORDS Consultant shall keep records and invoices in connection with the Services to be performed under this Agreement. Consultant shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any Services, expenditures and disbursements charged to City, for a minimum period of three (3) years, or for any longer period required by law, from the date of final payment to Consultant under this Agreement. All such records and invoices shall be clearly identifiable. Consultant shall allow a representative of City to examine, audit and make transcripts or copies of such records and invoices during regular business hours. Consultant shall allow inspection of all Work, data, Documents, proceedings and activities related to the Agreement for a period of three (3) years from the date of final payment to Consultant under this Agreement. 21. WITHHOLDINGS City may withhold payment to Consultant of any disputed sums until satisfaction of the dispute with respect to such payment. Such withholding shall not be deemed to constitute a failure to pay according to the terms of this Agreement. Consultant shall not discontinue Work as a result of such withholding. Consultant shall have an immediate right to appeal to the City Manager or designee with respect to such disputed sums. Consultant shall be entitled to receive interest on any withheld sums at the rate of return that City earned on its investments during the time period, from the date of withholding of any amounts found to have been improperly withheld. 22. ERRORS AND OMISSIONS In the event of errors or omissions that are due to the negligence or professional inexperience of Consultant which result in expense to City greater than what would have resulted if there were not errors or omissions in the Work accomplished by Consultant, the additional design, construction and/or restoration expense shall be borne by Ameripark, LLC Page 7 24-14 Consultant. Nothing in this Section is intended to limit City's rights under the law or any other sections of this Agreement. 23. CITY'S RIGHT TO EMPLOY OTHER CONSULTANTS City reserves the right to employ other Consultants in connection with the Project. 24. CONFLICTS OF INTEREST 24.1 Consultant or its employees may be subject to the provisions of the California Political Reform Act of 1974 (the "Act"), which (1) requires such persons to disclose any financial interest that may foreseeably be materially affected by the Work performed under this Agreement, and (2) prohibits such persons from making, or participating in making, decisions that will foreseeably financially affect such interest. 24.2 If subject to the Act, Consultant shall conform to all requirements of the Act. Failure to do so constitutes a material breach and is grounds for immediate termination of this Agreement by City. Consultant shall indemnify and hold harmless City for any and all claims for damages resulting from Consultant's violation of this Section. 25. NOTICES 25.1 All notices, demands, requests or approvals, including any change in mailing address, to be given under the terms of this Agreement shall be given in writing, and conclusively shall be deemed served when delivered personally, or on the third business day after the deposit thereof in the United States mail, postage prepaid, first- class mail, addressed as hereinafter provided. 25.2 All notices, demands, requests or approvals from Consultant to City shall be addressed to City at: Attn: Revenue Manager Finance Department City of Newport Beach 100 Civic Center Drive PO Box 1768 Newport Beach, CA 92658 25.3 All notices, demands, requests or approvals from City to Consultant shall be addressed to Consultant at: Attn: Steve Resnick Ameripark, LLC 1640 Powers Ferry Road Building 5, Suite 200 Marietta, GA 30067 Ameripark, LLC Page 8 24-15 26. CLAIMS Unless a shorter time is specified elsewhere in this Agreement, before making its final request for payment under this Agreement, Consultant shall submit to City, in writing, all claims for compensation under or arising out of this Agreement. Consultant's acceptance of the final payment shall constitute a waiver of all claims for compensation under or arising out of this Agreement except those previously made in writing and identified by Consultant in writing as unsettled at the time of its final request for payment. Consultant and City expressly agree that in addition to any claims filing requirements set forth in the Agreement, Consultant shall be required to file any claim Consultant may have against City in strict conformance with the Government Claims Act (Government Code sections 900 et seq.). 27. TERMINATION 27.1 In the event that either party fails or refuses to perform any of the provisions of this Agreement at the time and in the manner required, that party shall be deemed in default in the performance of this Agreement. If such default is not cured within a period of two (2) calendar days, or if more than two (2) calendar days are reasonably required to cure the default and the defaulting party fails to give adequate assurance of due performance within two (2) calendar days after receipt of written notice of default, specifying the nature of such default and the steps necessary to cure such default, and thereafter diligently take steps to cure the default, the non -defaulting party may terminate the Agreement forthwith by giving to the defaulting party written notice thereof. 27.2 Notwithstanding the above provisions, City shall have the right, at its sole and absolute discretion and without cause, of terminating this Agreement at any time by giving no less than seven (7) calendar days' prior written notice to Consultant. In the event of termination under this Section, City shall pay Consultant for Services satisfactorily performed and costs incurred up to the effective date of termination for which Consultant has not been previously paid. On the effective date of termination, Consultant shall deliver to City all reports, Documents and other information developed or accumulated in the performance of this Agreement, whether in draft or final form. 28. STANDARD PROVISIONS 28.1 Recitals. City and Consultant acknowledge that the above Recitals are true and correct and are hereby incorporated by reference into this Agreement. 28.2 Compliance with all Laws. Consultant shall, at its own cost and expense, comply with all statutes, ordinances, regulations and requirements of all governmental entities, including federal, state, county or municipal, whether now in force or hereinafter enacted. In addition, all Work prepared by Consultant shall conform to applicable City, county, state and federal laws, rules, regulations and permit requirements and be subject to approval of the Project Administrator and City. 28.3 Waiver. A waiver by either party of any breach, of any term, covenant or condition contained herein shall not be deemed to be a waiver of any subsequent breach Ameripark, LLC Page 9 24-16 of the same or any other term, covenant or condition contained herein, whether of the same or a different character. 28.4 Integrated Contract. This Agreement represents the full and complete understanding of every kind or nature whatsoever between the parties hereto, and all preliminary negotiations and agreements of whatsoever kind or nature are merged herein. No verbal agreement or implied covenant shall be held to vary the provisions herein. 28.5 Conflicts or Inconsistencies. In the event there are any conflicts or inconsistencies between this Agreement and the Scope of Services or any other attachments attached hereto, the terms of this Agreement shall govern. 28.6 Interpretation. The terms of this Agreement shall be construed in accordance with the meaning of the language used and shall not be construed for or against either party by reason of the authorship of the Agreement or any other rule of construction which might otherwise apply. 28.7 Amendments. This Agreement may be modified or amended only by a written document executed by both Consultant and City and approved as to form by the City Attorney. 28.8 Severability. If any term or portion of this Agreement is held to be invalid, illegal, or otherwise unenforceable by a court of competent jurisdiction, the remaining provisions of this Agreement shall continue in full force and effect. 28.9 Controlling Law and Venue. The laws of the State of California shall govern this Agreement and all matters relating to it and any action brought relating to this Agreement shall be adjudicated in a court of competent jurisdiction in the County of Orange, State of California. 28.10 Equal Opportunity Employ. Consultant represents that it is an equal opportunity employer and it shall not discriminate against any subcontractor, employee or applicant for employment because race, religious creed, color, national origin, ancestry, physical handicap, medical condition, marital status, sex, sexual orientation, age or any other impermissible basis under law. 28.11 No Attorneys' Fees. In the event of any dispute or legal action arising under this Agreement, the prevailing party shall not be entitled to attorneys' fees. 28.12 Counterparts. This Agreement may be executed in two (2) or more counterparts, each of which shall be deemed an original and all of which together shall constitute one (1) and the same instrument. [SIGNATURES ON NEXT PAGE] Ameripark, LLC Page 10 24-17 IN WITNESS WHEREOF, the parties have caused this Agreement to be executed on the dates written below. APPROVED AS TO FORM: CITY ATTORNEY'S OFFICE Date: Wr// $ By: Aaron C. Harp City Attorney ATTEST: Date: IN CITY OF NEWPORT BEACH, a California municipal corporation Date: By: Marshall "Duffy" Duffield Mayor CONSULTANT: Ameripark, LLC, a Georgia limited liability company Date: By: Leilani I. Brown Bijan Eghtedari City Clerk Chief Executive Officer Date: By: Todd Brosius President/Managing Member [END OF SIGNATURES] Attachments: Exhibit A — Scope of Services Exhibit B — Schedule of Billing Rates Exhibit C — Customer Service Standards Exhibit D — Insurance Requirements Ameripark, LLC Page 11 24-18 EXHIBIT SCOPE OF SERVICES Ameripark, LLC Page A-1 24-19 SCOPE OF WORK ON -STREET AND SERVICES EXHIBIT "A" SCOPE OF SERVICES OFF-STREET PARKING MANAGEMENT AND ENFORCEMENT 1. General Overview and Goals Consultant shall provide overall management of on -street and off-street paid parking in the City of Newport Beach ("City") in connection with the "Original Spaces" as defined in the table below as well as parking enforcement services throughout the City. Type of Equipment Number of Meters / Pay Stations Parking Spaces Smart meters 1,117 1,117 Coin only meters 54 54 Pay Stations 82 2,706 Pay -by -Phone only N/A 205 Total Spaces "Original Spaces" 4,082 In providing the Services, Consultant will be responsible for and focus on the following areas and goals: (a) Enforcing parking regulations in compliance with Newport Beach Municipal Code ("NBMC") and/or City's resolutions; (b) Providing the highest level of customer service and experience to the public; (c) Providing overall management, maintenance of equipment, collections of on and off- street parking meters and pay stations; (d) Informing the City of the latest parking trends and innovations; and (e) Maximizing paid parking revenues. 2. Service Requirements 2.1 Paid Parking System Management 2.1.1 Parking Management and Meter Maintenance Consultant shall be responsible for the following: (a) Providing the highest level of ethical, courteous, safe, and efficient parking services in a professional manner while observing all written rules and regulations concerning work assignments; (b) Responding to and resolving all trouble calls reported by equipment, City staff or parking customers within twenty-four (24) hours; 24-20 (c) Ensuring that a minimum of two persons are present when open collection system, single space meters are being maintained, or any time cash/coin is otherwise exposed; (d) Maintaining City provided equipment and vehicles in good, clean working condition. Scheduled automotive maintenance and repairs will be conducted by City Municipal Operations staff at the City Corporation Yard as directed by Project Administrator. Such equipment includes the following, as it may be replaced and added to from time to time ("Equipment"): • One collection van with GPS vehicle tracking, security alarm and on -board video surveillance camera, • One maintenance truck; • Three sedans (which include two license plate recognition ("LPR") vehicles used for enforcement); • Collection carts; • Coin and currency sorters/counters; and • All office and accounting equipment necessary to meet the terms of the Agreement; (e) Maintaining vehicles assigned to the Consultant. The Consultant shall be responsible for any repairs due to its own negligence or damage to the vehicle. The Consultant is responsible for comprehensive auto insurance coverage; (f) Providing, maintaining, installing, and replacing parking signage and related items to alert the public to the location and use of parking meters, spaces, and requirements. The Consultant will bill the City for signage, parts, installation, etc. without markup over the Consultant's purchase price. The Consultant shall submit the original purchase order, invoice, and shipping documents with the billing to the City on a monthly basis; (g) Providing an approved policy and procedure manual for customer service and meter/pay station maintenance which shall be approved by the City; (h) Assisting in creating and implementing parking marketing programs, under the direction of the Finance Director or their designee, with particular focus on pay -by -phone usage and working with business owners; (i) Programming meters and pay stations with rate changes by the implementation date requested by the City. City will do its best to provide Consultant with at least a thirty (30) day notice of all rate changes; 0) Paying liquidated damages of $1,000 per day for each day past the implementation date if the rate change is not programmed into the meters and pay stations timely, unless prevented to do so by a force majeure event; (k) Maintaining GPS real-time tracking devices on the collection vehicles and installing future upgrades to vehicles and equipment as requested by the City, which costs shall be considered a pass through expense. Consultant shall provide the City real-time monitoring of collection and maintenance staff as well as the vehicles used in the performance of their duties; (1) Installing and maintaining parking meters and pay stations in accordance with the City's standards in the Original Spaces. Consultant shall notify the City in writing within twenty-four (24) hours of any lost, stolen, unaccounted for or damaged Equipment; 24-21 (m) Maintaining installed parking meters, poles, heads, and pay stations in good working condition. Good working condition is defined as repairing/replacing any defective part within twenty-four (24) hours of report of failure. Ensure meter poles are clean, painted, and upright. All Consultant employees will be required to immediately report any damaged, missing, or malfunctioning parking meters or pay stations to their appropriate supervisor; (n) Removing, transporting, and reinstalling meters and pay stations and management of additional parking equipment as instructed by the City, at no additional cost to the City, (o) Purchasing any new equipment upon agreement by City. Consultant shall extend any trade discounts to the City, and which costs shall be considered a pass-through expense; (p) Changing meter batteries, coin validators, card readers, lens covers, and any other meter or pay station parts as necessary; (q) Recharging meter batteries; (r) Replacing meter mechanisms; (s) Shipping meters to manufacturer for repairs and receiving and storing repaired units; (t) Paying liquidated damages per day for each meter or pay station not repaired by the end of the next business day, unless prevented to do so by a force majeure event, to be calculated as the seasonal average daily revenue for that meter or pay station from the prior year; (u) Replacing or repairing meter housings, yokes, vault doors, locks, and any other related hardware as necessary; (v) Placing meter dome covers for short-term or restricted uses as necessary; (w) Cleaning meter mechanisms and housings of dust, sand, debris, soot, grime, graffiti, stickers, and spray paint, to name a few, but not intended to be all-inclusive. Installing and replacing meter decals as necessary, including but not limited to, meter number decals, pay -by -phone decals, blue and silver pole decals; (x) Establishing a cleaning frequency by zone and provide said schedule to Project Administrator monthly; (y) Ensuring meter dome and glass are clear and free of graffiti and stickers so that the rate plate, meter number, and LCD screen are clearly legible; (z) Cleaning meter pole sleeves of graffiti or notifying supervisor to replace the pole sleeve; (aa) Straightening all bent meter posts reported unless removal and replacement is required. Removal and replacement of damaged meter posts should be approved by the City prior to work being done; (bb) Lubricating all locks at least twice a year; (cc) Implementing and performing regular preventative maintenance on meters and pay stations based on a schedule; (dd) Inspecting and changing expired Duncan meter batteries on a weekly basis; 24-22 (ee) Ensuring all pay stations are equipped with an adequate amount of receipt paper at any time. Pay stations and solar panels shall be wiped clean from any debris whenever revenue is collected from the machine; (ff) Stocking and maintaining a spare parts inventory necessary to operate, repair and service meters and pay stations, including collection keys, locks, collection cards, tools, and installation hardware. The Consultant shall maintain a sufficient stock of surplus inventory to meet the repair/replace turnaround times of the Agreement. The Consultant will bill the City for the direct cost of parts purchased without markup over the Consultant's purchase price. The Consultant shall submit the original purchase order, invoice and shipping documents with the billing on a monthly basis. City staff may conduct inventory counts; (gg) Maintaining a log of pay station and parking meter complaints and malfunctions. The log will note the date, parking meter and pay station number, location, problem and name of person calling in the problem, the nature of the problem and the date the problem was corrected, as well as the initials of the person who made the correction. The log shall be submitted monthly to the Project Administrator; (hh) Running smart meter faulty meters report and a non-communicating meters report on a daily basis and resolving all items listed within twenty-four (24) hours. A log shall be provided monthly to the Project Administrator; (ii) Running a pay station maintenance current alerts report on a daily basis to check all alerts including but not limited to low paper, no communication, and coin and bill acceptor jams. The response time for these alerts should be no more than twenty-four (24) hours, but preferably within the same day. A log shall be provided monthly to the Project Administrator; (jj) Reporting and documenting vault locks that do not open for the collectors and bad locks to a supervisor. The locks shall be repaired within twenty-four (24) hours. A log shall be provided monthly to the Project Administrator; (kk) Providing a schedule of regular maintenance on meters and pay stations to Project Administrator monthly; and (II) Providing a monthly report documenting parts used, all meters and pay stations repaired, cleaned, installed, and removed. 2.1.2 Meter Collection and Counting Services Consultant shall be responsible for the following: (a) Changing out all the locks on the office/meter collection space rented. Consultant shall update the combination to the vault safe, obtain new pay station BOSS keys, and maintenance and collection keys and cards; (b) Contracting for armored transport services for the life the agreement. The armored transport service pick up shall be a minimum five (5) days per week on Monday through Friday. Parking revenue deposits should appear in the City bank account within 48 hours of meter collection; (c) Procuring an office within the City limits that includes a secure money counting facility. Office/facility shall be equipped with a video surveillance camera and security alarm 24-23 system. The indoor/outdoor video surveillance camera features shall include night vision and video footage retention of a minimum of ninety (90) days. Cameras shall be placed in all workspaces and shall record and retain footage of money counting operations at all times. The monitoring system controls shall be placed in the manager's office; (d) Performing all counting operations under camera surveillance. The City shall have access to live view of such surveillance. The Consultant will keep an electronic copy of all recordings for a minimum ninety (90) days. These recordings shall be made available to the City within one business day of the City request; (e) Ensuring collectors, crew leaders, and/or supervisors never carry tools of any kind when performing collection duties. Knives, scissors, and wire cutters are included in the definition of tools; (f) Ensuring parking meter coin canisters and pay station cash boxes shall not be used as storage for anything other than coin/currency deposited in the meter and pay stations; (g) Replacing City owned equipment damaged or stolen while performing collection services, which shall be considered a pass-through expense for Consultant unless due to Consultant's own willful misconduct, recklessness, or negligence. Replacement shall occur within ten (10) calendar days of the incident, but no longer than thirty (30) calendar days; (h) Assuming responsibility for maintaining, repairing and caring for the equipment issued to it by the City for the performance of the Consultant's duties. The coin sorter and currency counter will be provided by Consultant, subject to such cost being a pass- through expense, and will be maintained in good operational condition including calibration testing and maintenance at the Consultant's expense, subject to such cost being a pass-through expense. The Consultant will maintain a complete and orderly inventory list of all the equipment provided by the City. All the equipment issued by the City is subject to inspection at any time without notice; (i) Proposing a system by which collection carts are equipped with GPS receivers and may be tracked and monitored in a manner similar to the collection vehicles; 0) Providing smartphones, at a minimum, one (1) phone per collector, supervisor, meter maintenance, and manager. The phone must have a GPS receiver and supporting software allowing the City to track and recover the device as needed; (k) Collecting parking meter and pay station revenue on routes and schedules to be jointly established. Upon contract award, the Consultant will develop and submit a parking meter collection plan and maps to the City for review and approval. The schedule will ensure that no meter coin can or pay station cash box is filled above 85% of its capacity by volume and collections are on a consistent, but varied schedule; (1) Performing meter collections daily, Monday through Friday. Weekend collections as needed determined by the 85% of capacity rule. The City reserves the right to require the Consultant to collect from City parking meters and pay stations on City -observed holidays and weekends, if necessary; (m) Collecting every meter and pay station at least once every week; (n) Ensuring all meter collectors are aware and knowledgeable of the routes assigned for collection and that the collectors collect the route in sequence and completely. Each 24-24 collector shall collect from all meters on each daily assigned route and zone, and must not be allowed to cross zones; (o) Ensuring one collection canister is used per zone collected; (p) Ensuring collection canisters are not filled above seventy-five (75) percent capacity. Once a collection canister is filled to capacity, the collection canister will be returned to the collection van. The collector will change canisters and continue along the collection route for that zone. A new zone requires a new canister be used; (q) Ensuring when open collection system, single space meters are collected, or any time cash/coin is otherwise exposed, a minimum of two persons shall be present. Multi - space collection crew consists of one crew leader and one collector. The Consultant will create a varied collection schedule and ambassadors rotated so that the same crew is not collecting the same zones at the same time on the same day. Supervisors will inform collectors of their assigned routes on the morning of their shift; (r) Ensuring only one (1) single-spaced parking meter vault will be opened at a time. The Consultant will ensure that each meter is reset by properly inserting the audit collection card into the meter's credit card slot. If a meter fails to reset, it must be reported immediately via text or phone call to the operations manager and recorded in the daily meter condition report; (s)Ensuring only one (1) pay station will be opened at a time. Consultant shall ensure that crew leaders maintain logs of which cash boxes were inserted and collected from which pay stations. The control log shall, at a minimum, contain the following information: • Collection date; • Collection time; • Pay station location ID; • Collected cash box ID; • Empty cash box ID; • Collection route; • Collector's signature; and • Crew leader's signature; (t) Transporting all coin and currency collected from single space meters and pay stations in the enclosed and secured collection van only; (u) Delivering parking meter coins the same day they are collected to the counting facility in enough time to allow for coin and currency counting and armored car pick-up of proceeds within the same day; (v) Ensuring the Project Manager or designee is present and monitors the opening of locked collection canisters, counting, and sorting coins collected. Random supervision by City employees may occur. All coins will be counted by denomination and zone using a coin -sorting machine. The coin sorter software will record the coin denomination totals in the computer memory. A paper copy of the transaction shall be retained as a backup to the electronic records; (w) Bagging all counted coin and currency, by zones, in securely sealed, tamper proof, bank deposit bags. Daily collections will be logged in a legible manner; one log per collection and deposit. The minimum information to be logged is: 24-25 • Location/Zone; • Cash amount; • Coin amount by denomination; • Difference; • Total deposit; • Deposit bag number; • Printed names of supervisor and collector processing the funds; and • Collector name printed; (x) Logging daily armored car pickups with the following minimum information: • Bag numbers per location collected; • Item description (cash or coin from pay station or meter zone) area of collection; • Bag total per location collected; • Destination (City bank); • Total coin counted; • Total cash counted; • Total daily deposit, • Total number of cash bags placed in safe and date of storage; • Total number of cash bags removed from safe and date of removal; • Supervisor printed name, signature and date; • Collector printed name, signature and date; • Armored car driver printed name, signature and date; and • Management printed name, signature and date; (y) Ensuring all monies collected from parking meters and pay stations are deposited into a restricted account(s) authorized by the City. The restricted account(s) shall allow Consultant to make deposits, but only the City may withdraw funds from the restricted account(s). Deposits shall be made to specific revenue accounts as established by the City in order to properly reflect all collections areas, particularly tidelands. Consultant shall be given full access to view the activity in such bank accounts; (z) Providing accurate and timely monthly reports detailing revenues collected by parking zone, including pay -by -phone and pre -paid revenues. Reports will be submitted by the eighth (8th) day of the following month; (aa) Refunding the City for any cash/coin deposit bank shortage in excess of $5. City has the discretion to either deduct from the base payment or invoice Consultant; (bb) Notifying the City in writing when a delay in armored car pickup occurs, describing any conditions it alleges will excuse its performance; and (cc) Providing a comprehensive staff policy and procedures manual and staff training related to collections. 2.2 Parking Enforcement Services 2.2.1 General Parking Enforcement Management Responsibilities 24-26 Consultant shall be responsible for the following: (a) Enforcing parking regulations relating to parking meters and other parking controls within areas established by the City. Enforcement activities may include electronic ticketing and the use of LPR vehicles; (b) Providing enforcement for all hours of parking operation. The Balboa Pier lot is open 24 hours. Corona del Mar lot operating hours are 6:00 a.m. to 10:00 p.m. Marina Park and most other paid parking areas are in operation from 8:00 a.m. to 6:00 p.m. Hours of operation are subject to change at any time. New paid parking areas may be added at any time; (c) Enforcing parking year round, seven (7) days per week, with increased staffing during peak season (May 1 st — September 30th). Overnight enforcement from 10:00 p.m. to 6:00 a.m. at least five nights a week (30-40 hours per week) during peak season, and at least three nights a week (15-20 hours per week) during off-peak season (October 1St — April 30th). Overnight enforcement includes but is not limited to Balboa Pier lot, Marina Park lot, Balboa Residential Preferential Parking Permit zone, and various other violations such as red curb and posted no parking/stopping; (d) Providing additional parking enforcement at the direction of the City's Police Department Parking Control Supervisor in current and future non -paid parking areas of the City. This may include, but is not limited to, parking time limits, residential zone permits, vehicle restrictions on public piers and plazas, oversized vehicle restrictions, manner of parking restrictions, curb markings, bus zones, overnight parking, and other sign compliance restrictions; (e) Enforcing parking regulations in compliance with the California Vehicle Code and with City's Municipal Code; (f) Working with the City's Police Department to provide City -approved background checks of all enforcement personnel; (g) Acknowledging that Consultant shall not be entitled to any compensation for any citation, including appealed citations; (h) Assisting the City in its efforts to inform the public about parking, including, but not limited to, attending meetings of the City Council, Chambers of Commerce, Business Improvement Districts, and Homeowners Associations; (i) Establishing designated patrol routes for its enforcement staff. Patrol routes should rotate staff as well as times of day to ensure optimal compliance; 0) Suspending or emphasizing enforcement along certain roads, in certain areas, or any zone according to the needs of the City; (k) Providing equipment as required to fulfill Consultant's obligations under this Agreement with the exception of City provided equipment outlined in Attachment 1; (1) Maintaining GPS real-time tracking devices on the enforcement vehicles and ticketing devices and installing future upgrades to vehicles and equipment as requested by the City, which costs shall be considered a pass through expense. Provide the City real-time monitoring of enforcement staff as well as the vehicles used in the performance of their duties; 24-27 (m) Maintaining radio or cell phone contact at all times with supervisors and field personnel to ensure appropriate oversight of parking enforcement activities; (n) Purchasing all materials required to issue parking citations, such as ticket paper and preprinted envelopes; (o) Responding to any public complaint within twenty-four (24) hours after receipt of the complaint. Maintain accurate records of all citizen complaints, their resolution, and the action taken to contact the complainant; and (p) Providing accurate and timely monthly activity reports by officer, zone, route, and violation type. Reports will be submitted by the eighth (8th) day of the following month. City shall be responsible for the following: Towing all "scofflaw" vehicles pursuant to the NBMC and state law. 2.2.2 Parking Enforcement Staff Consultant shall be responsible for the following: (a) Deferring to City Police Department Parking Control Officers in any customer service matters and receive any customer service training as the City's Police Department may require; (b) Employing persons who are fully trained, competent, and qualified with the experience necessary to provide enforcement duties; (c) Ensuring that its employees serve the public with the highest level of ethical, courteous, safe, and efficient parking enforcement services in a professional manner and observe all written rules and regulations concerning work assignments, (d) Ensuring that all enforcement personnel wear City -approved uniforms and be properly groomed while on duty; (e) Providing periodic staff training on photo -taking techniques, customer service, and Newport Beach Municipal Code parking regulations; (f) Attending all court hearings and will provide requested oral and written statements. Enforcement staff will attend second level appeal hearings as requested by City staff and provide requested oral and written statements; (g) Ensuring enforcement staff shall: a. Recognize and understand all parking permits issued by the City; b. Report all non-functioning equipment, which includes but is not limited to meters and pay stations, to maintenance supervisor immediately; c. Report all obstructions or sign damage to supervisors; d. Pay attention to all alerts provided by ticket issuing device; e. Explain appeals process to anyone disputing parking citations; f. Provide requested oral and written statements as needed for appeals; g. Attend all court hearings; 24-28 h. Wear City -approved uniforms and be properly groomed while on duty; i. Safeguard all equipment, materials, and vehicles against negligence, theft, and vandalism; j. Take all breaks out of view of the public; k. Report to City Police Dispatch any suspicious vehicles or activity; and I. Report to Police Dispatch any vehicles that have five or more delinquent parking citations for possible towing as scofflaw; and (h) Maintaining a log of parking meter and pay station complaints/malfunctions. The log will note the date, parking meter or pay station number, location, problem and name of person calling in the problem, the nature of the problem and the date it was corrected, as well as the initials of the person who made the correction. The log shall be submitted monthly to the Project Administrator. 2.2.3 Parking Lot Ambassadors Consultant shall be responsible for the following: (a) Ensuring continuous attendance of a parking ambassador at each of the Marina Park, Corona del Mar, and Balboa Pier lots during the peak season or special events as directed by the City. Peak season is May 1 through September 30 every year. Special events include but are not limited to the Christmas Boat Parade, which is held every December. During peak season, parking lot ambassadors are expected to be in the lots from 8:00 a.m. to 5:00 p.m., seven days a week at Marina Park, Corona del Mar, and Balboa Pier lots. Ambassadors shall assist customers with making payments, giving directions, traffic control, documenting complaints and referring those complaints to supervisors, and generally being helpful to the public. The Ambassador may also be responsible for enforcement in those lots including displaying the necessary signage, cones and related items to direct traffic and/or alert the public when parking lots are full. Buildings located at the Balboa Pier and Corona del Mar lots can be used as storage and employee breaks, but shall be kept clean and orderly. 2.2.4 LPR Vehicle Consultant shall be responsible for the following: (a) Ensuring the use of City LPR vehicles. The City currently owns two license plate recognition equipped vehicles. These LPR vehicles are a very efficient way to enforce for many types of violations. They are equipped with auto -chalk software for time limit enforcement. Permit and payment files are imported for paid parking enforcement. Consultant shall have each LPR vehicle in operation a minimum of eight (8) hours each day (total of sixteen (16) hours per day), seven (7) days per week, with the exception of days when repairs or scheduled maintenance is required. Scheduled maintenance and repairs will be conducted by City staff at the City Yard as directed by City staff. Real-time GPS tracking of LPR vehicles shall be provided to the City. 24-29 2.2.5 Enforcement Equipment Consultant shall be responsible for the following: (a) Providing equipment as required to fulfill the Contractor's obligations under the Agreement with the exception of City provided equipment outlined in Attachment 1; (b) Safeguarding equipment, materials, and vehicles against employee negligence, theft, and vandalism; and (c) Maintaining LPR vehicles and all other enforcement -related equipment in clean, good working condition. This includes bringing the vehicles in promptly for City schedule maintenance. 2.3 Office/Operations Administration. Consultant shall be responsible for the following: (a) Maintaining office space within the City's physical boundaries that will serve as an office for Consultant's staff and be open to the public during business hours 8:00 a.m. to 5:00 p.m., Monday through Friday. One person should be at the counter at all times. This office space may be closed during City -observed holidays, a list of which may be requested by Consultant; (b) Providing a staff person to answer the office phone from 8:00 a.m. to 5:00 p.m., seven (7) days per week. All calls should be answered within four (4) rings. After hours and holiday calls will roll over to the manager, supervisor's phone, or call center; (c) Provide a computer station where customers can pay or appeal a citation or buy a parking permit, all that would go through City's parking citation and parking permit processor. Consultant shall not accept payments over the counter, only provide computer access; (d) Changing Consultant procedures as necessary to conform to revisions in state law, the NBMC, and the City's resolutions, parking regulations, policies and initiatives; (e) Consulting with the City, as requested, regarding the Project; (f) Assisting in maintaining and expanding the Project, if desired by City, including working with businesses, neighborhood groups, and other organizations as needed; (g) Remaining knowledgeable of emerging developments in the parking technology field and making recommendations to the City to increase operational efficiencies, maximize revenues and reduce costs; (h) Maintaining current records and providing an accounting of all equipment, material, and supplies; (i) Safeguarding vehicles, equipment, and materials against Consultant employee negligence, theft and vandalism; 0) Purchasing all materials necessary to carry out all Original Spaces operation functions. These include, but are not limited to, uniforms, office equipment and supplies. Follow approved procurement policies; 24-30 (k)Determining when equipment is necessary for the Services under this Agreement, and submitting a written request for the equipment no less than thirty (30) days in advance. City shall review the written request and may, in City's sole discretion, purchase outright, finance the requested equipment, request Consultant to purchase the requested equipment, or reject Consultant's request for such other equipment. The parties have a goal of ninety-nine percent (99%) operability for all equipment in use at the Original Spaces; (1) In the event City requests Consultant to purchase any equipment to be installed in connection with this Agreement, City shall reimburse Consultant for the total cost of the procurement and installation of such equipment within thirty (30) days after City's approval of Consultant's statement showing the description and cost of each item, which shall be charged at Consultant's direct cost without any additional mark up, finance charge, interest charge, or other carrying charge to City or paid parking user; (m) Maintaining an inventory of existing equipment. Any new equipment purchased during the term of this Agreement shall be added to the inventory and provided to the Project Administrator monthly; (n) Acknowledging any equipment, material and supplies furnished by the City or purchased by Consultant and reimbursed by the City are the property of the City and will not be used for any purpose other than the performance of the Services for the City; (o) Providing reports, logs, and schedules monthly as requested throughout the Scope of Services as well as other reports as requested by City on management, operations, facility conditionals and other issues as they arise; (p) Providing annual revenue and expenditure reports in a form to be provided by the City; (q) Assisting with parking -related revenue projections during the annual budget process as well as sporadically throughout the year; (r) Ensuring proper accountability and internal control of monies collected by Consultant; (s) Should any monies collected by Consultant be lost, stolen, unaccounted for or otherwise removed without the authorization of the City from the custody and control of Consultant prior to their deposit in the City's approved bank account(s), Consultant shall deposit in said amount a like sum of money within ninety-six (96) hours of such loss, theft or removal. Should said loss, theft or removal be insured or otherwise secured by Consultant, any payments made to the City on account thereof shall, if appropriate, be reimbursed to Consultant. Consultant will be liable for all loss/mismanagement of funds; (t) Accumulating data on the number of automobiles and visitors that enter the Corona del Mar State Beach on a monthly and annual basis, consistent with the Operating Agreement for the Corona del Mar State Beach by and between the State of California and the City, dated August 1, 1999, as well as any other reports as requested by other government agencies for any other parking areas; 24-31 (u) Providing the following by the eighth (8th) day of the month to assist in the completion of the City bank reconciliation process: 1. Credit card transaction reports; 2. Cash revenue by parking zone; 3. Credit card revenue by parking zone; 4. Pay -by -phone revenue by parking zone; 5. Pre -paid revenue by parking zone; 6. Log of daily cash counts by parking zone that reconciles deposit slips submitted to bank; and (v) Providing the following, as requested by the City: 1. Bank deposit slips and cash/coin counting supporting documentation; 2. Detailed cash receipts and disbursement records; 3. Traffic flow and parking lots utilization reports, and 4. Any and all reports generated from the automated parking system. City shall be responsible for the following: Maintaining an office open to the public for the acceptance of payments of parking fines payable to the City. 2.4 Personnel Administration and Customer Service 2.4.1 Personnel Administration Consultant shall be responsible for the following: (a) Demonstrating high ethical standards of conduct and observing all written rules and regulations concerning work assignments; (b) Maintaining radio contact at all times with supervisors and field personnel to ensure appropriate oversight of parking management and enforcement activities; (c) Ensuring that all enforcement, parking meter and pay stations maintenance, and revenue collecting personnel wear City -approved uniforms and be properly groomed while on duty. The uniform must display an approved insignia that clearly identifies the wearer as being responsible for enforcing parking violations, managing parking facilities or servicing parking meters and pay stations. The uniform will also have a clearly visible and readable nametag that must be worn at all times. All other employees of Consultant providing Services shall at all times be clearly identifiable by uniform, name badges, name tags, or identification cards; (d) Employing persons who are fully trained, competent and qualified with the skills and experience necessary to provide the Services during the term of this Agreement; (e) Hiring, training and supervising its staff members. Consultant staff members assigned to the Services are employees of Consultant and shall not be considered employees of City for any purpose; 24-32 (f) Assuring that its employees shall serve the public in a courteous, helpful, and impartial manner. Correction of any inappropriate behavior or language shall be the responsibility of Consultant; (d) Responding to any public complaint within twenty-four (24) hours after receipt of the complaint. In the event a report is received alleging an employee of Consultant was discourteous, belligerent, profane or in any way intimidating, either physically or verbally, Consultant will submit a written report to the Project Administrator within three (3) days of Consultant's receipt of the report, outlining the complete details of the incident. The report shall include the nature of the incident, time, date, location, name, address and telephone number of the person making the allegation. The report will also include the name and title of the employee and the nature of the disciplinary action taken, if any; (e) Providing thorough training for enforcement and other personnel, including general information and directions to assist customers visiting the City; (f) Providing all enforcement personnel with an adequate supply of material regarding City services and City attractions, sites, and events for distribution to citizens requesting such information; (g) Providing customer service training in accordance with standards as outlined in Exhibit "C," attached hereto and incorporated herein by reference; (h) Taking adequate steps to ensure the safety and security of all personnel and property. Consultant shall provide all training and employ all responsible safety precautions and devices in connection with providing the Services. Consultant shall supply all employees deployed in the field with the telephone number of the City's Police Department; and (i) Working with the City's Police Department to provide City approved background checks of all enforcement personnel. 2.4.2 Customer Service Consultant shall be responsible for the following: (a) Responding in accordance with the City's principles on customer service to public inquiries as specified in Exhibit "C." Consultant shall provide a high level of customer service by employing friendly, helpful, customer -oriented personnel; (b) Assisting the City in its efforts to inform the public about the Project, including, but not limited to, attending meetings of the City Council, Chambers of Commerce, Business Improvement Districts, and Homeowners Associations; (c) Keeping an accurate record of all citizens' complaints, their resolution, and the action taken to contact the complainant. All such records shall be submitted to the Project Administrator monthly and retained during the term of this Agreement; (d) Refunding any and all overpayments and disputed transactions for meters and pay stations and maintaining documentation supporting the refund; (e) Directing persons to the City's appeal requirements; (f) Providing the review and/or hearing officer with all background materials pertinent to the appeal; 24-33 (g) Attending all appeal hearings and providing requested written and oral testimony; (h) Satisfying any court or City -imposed requirements should an appeal go to Superior Court; and (i) Acknowledging Consultant shall not be entitled to any compensation for any citation, including citations that are appealed. City shall be responsible for the following: (a) Hiring of the independent review and hearing officers and directly paying the costs for the review and hearings officers, without regard to the decision rendered by the review and hearing officers; and (b) Retaining and safekeeping of the records of the appeal hearings. 2.5 Optional Services. City may request in writing that Consultant provide additional services at City's expense, with a reasonable additional remittance to Consultant for profit and overhead, as agreed by the parties. Attachments: (1) City Owned Equipment 24-34 Attachment 1 City Owned Equipment Enforcement Equipment Year Purchased Description of Property 5 Trek 3500 bikes 7 Turbo Pro Datamax O'Neil enforcement phones (2016 Leased by City) Year Purchased Office Equipment Year Purchased Description of Property 2011 Kyocera TA255 c Copier/ Scanner 2011 Drop Safe 2011 2 Desks and chairs 2011 Table and 7 stack chairs 2011 Lateral file 2011 HP desktop computer 2011 4 Channel Hybrid DVR video camera surveillance system Enforcement Equipment Year Purchased Description of Property 5 Trek 3500 bikes 7 Turbo Pro Datamax O'Neil enforcement phones (2016 Leased by City) Year Purchased Description of Property Mileage Check Date Current Mileage Est EOL Notes 2011 Ford Focus SE Sedan 10/20/2017 36,245 2021 Supervisor Vehicle in sound mechanical condition 2011 Ford E-150 Cargo Van 10/20/2017 16,856 2021 Van is in sound mechanical condition. 2011 Ford Ranger XL Regular Cab 10/20/2017 59,183 2021 Ford Ranger is in sound mechanical condition. 2014 Ford Focus SE Sedan 10/20/2017 36,349 2024 LPR1 is in sound mechanical condition 2014 Ford Focus SE Sedan 10/20/2017 27,456 2024 LPR2 is in sound mechanical condition City Owned Equipment also includes 82 Paystations (1 Luke I and 81 Luke II), 1,117 IPS Smart Meters, 54 Duncan Coin Only Meters, and Collection Canisters. 24-35 EXHIBIT B SCHEDULE OF BILLING RATES Ameripark, LLC Page B-1 24-36 EXHIBIT "B" SCHEDULE OF BILLING RATES 1. Revenue Distribution. (a) Parking Management and Enforcement: City shall pay a base flat rate ("Base") to Consultant in the annual amounts below to provide the Services contemplated in this Agreement for the Original Spaces. This annual payment shall be divided into twelve (12) equal monthly installments that shall be transmitted to Consultant by the fifteenth (15th) day of each calendar month so long as all required reporting has been received as stated in the Agreement. An invoice shall be received from the Consultant by the first (1st) business day of each month in order for the payment to be transmitted as stated above. All payments to Consultant under this Section shall be accomplished by the use of electronic fund transfer. The following line item budget categories considered to be included in the above mentioned Base are listed below. If it is reported that Consultant failed to perform the actions identified in Exhibit "A," Section 2.3(b), five (5) or more times in any given year, no increase in the Management Fee will occur for that given year. Pass Through / Reimbursable: The following line item budget categories considered to be pass through / reimbursable ("Pass Through") are indicated below as well as an estimate of costs for each category. For each Pass Through line item, the City will pay what the Consultant paid without any additional mark up to City or the paid parking user. The categories and amounts paid by the Consultant shall be detailed in a monthly invoice provided by the Consultant. Supporting documentation shall be included in the invoice packet with such items as, but not limited to, paid invoices and General Ledger reports showing the expense is attributable to City of Newport Beach parking. The monthly invoice packet shall be received by the eighth (81h) business day of each calendar month. If additional backup or clarification on Pass Through payments is required, City will submit a request to the Consultant in writing. 24-37 Transition Parking Management and Enforcement Base Year Year Year Yea r4 Years Saler Regional Oversight (Mgmt not in NB) $ - $ 10,000 $ 10,300 $ 10,600 $ 10,900 $ 11,200 Project Manager (local Manager) $ 9,472 $ 95,000 $ 97,850 $ 109,700 $ 103,550 $ 105,400 Assistant Manager 5 1,196 $ 48,000 5 49,440 5 50,880 $ 52,320 $ 53,760 CPerk(phone/counter) $ 778 $ 46,800 $ 48,204 5 49,650 1 $ 51,140 5 52,674 Collections Ambassador $ 778 5 62,400 $ 64,272 $ 66,200 5 68,186 $ 70,232 IEnforcementAmhassador $ 3,111 $ 206,033 $ 212,214 $ 218,580 $ 225,138 $ 231,892 jMaintenance $ 778 5 62460 $ 64,272 $ 66,200 $ 68,186 5 70,232 Parking Lot Ambassador $ 2,333 $ 57,960 $ 59,699 $ 61,490 $ 63,334 $ 65,234 Supervisor (Enforcement) $ 389 5 8,580 $ 8,840 $ 9,100 $ 9,360 $ 9,620 5upervisor(Parking Management) $ 389 $ 8,580 5 8,840 $ 9,100 5 9,360 $ 9,620 Total Salaries $ 19,224 5 605,753 $ 623,931 5 642,501 $ 661,474 $ 680,864 Bene Benefits $ - 5 193,624 $ 261,832 $ 210,360 $ 219,224 $ 228,436 Total Benefits $ - $ 193,624 $ 201,832 $ 210,360 $ 219,224 15 228,436 Total Salaries & Benefits $ 19,224 $ 799,377 5 825,763 5 852,861 $ 880,698 5 909,300 Mana¢em_ent Fee Management Fee $ - $ 24,000 $ 24,480 $ 24,970 I $ 25,469 $ 25,978 Total Base I $ 19,224 $ 823,377 $ 850,243 $ 877,831 $ 906,167 IS 935 278 If it is reported that Consultant failed to perform the actions identified in Exhibit "A," Section 2.3(b), five (5) or more times in any given year, no increase in the Management Fee will occur for that given year. Pass Through / Reimbursable: The following line item budget categories considered to be pass through / reimbursable ("Pass Through") are indicated below as well as an estimate of costs for each category. For each Pass Through line item, the City will pay what the Consultant paid without any additional mark up to City or the paid parking user. The categories and amounts paid by the Consultant shall be detailed in a monthly invoice provided by the Consultant. Supporting documentation shall be included in the invoice packet with such items as, but not limited to, paid invoices and General Ledger reports showing the expense is attributable to City of Newport Beach parking. The monthly invoice packet shall be received by the eighth (81h) business day of each calendar month. If additional backup or clarification on Pass Through payments is required, City will submit a request to the Consultant in writing. 24-37 Grand Total Term of Agreement $ 6,639,473 The Pass Through amount shown above includes a year over year increase of 2% to reflect annual CPI increases. The Pass Through amounts will continue to be reimbursement based for the term of the Agreement and will be charged to the City without any additional mark up to the City or the paid parking user. In addition to the Grand Total amount shown above, a 10% contingency will be added to cover for, but not limited to, potential additional parking areas, services, and equipment. This brings the final not to exceed amount for the term of this Agreement to $7,303,420. Additional/Reduced Management and/or Enforcement: Below are the minimum staffing levels included in the Base, which have been determined to be necessary to provide the Services in the Agreement. Staffing levels shall remain at the levels listed below throughout the term of the Agreement. Official timecards shall be provided with the monthly invoice as supporting documentation for the minimum staffing requirements. Transition Year Pass Through/ Reimburseable Year Year Year Years Maintenance & Operations or "Pass Through" Non -Peak (Oct 1 - Apr 30) Positions # Staff # hrs/wk # Staff Armored Car $ 1 S 6,500 $ 6,630 $ 6,763 $ 6,898 $ 7,036 Equipment Maint/Repair/Wartanties $ 1 $ 101,490 $ 103,520 $ 105,590 $ 107,702 $ 109,856 Equipment Management System Fee $ 60 $ 133,308 $ 135,974 5 138,694 $ 141,468 $ 144,297 Gas $ 8 $ 10,400 $ 10,608 $ 10,820 $ 11,037 $ 11,257 IntemalService Support $ 2 $ 17,326 $ 17,672 $ 18,026 $ 18,386 $ 18,754 Liability Insurance $ 5 38,031 $ 38,792 $ 39,567 $ 40,359 $ 41,166 License/Permits $ 1 $ 350 $ 357 $ 364 5 371 $ 379 Office/Field Equipment $ $ 6,288 $ 6,288 $ 6,288 $ 6,288 $ 6,288 Office Rent $ $ 54,000 $ 55,080 $ 56,182 $ 57,305 $ 58,451 Signs $ $ 6,000 $ 6,120 $ 6,242 $ 6,367 $ 6,495 Supplies 5 S 10,440 $ 10,649 $ 10,862 $ 11,079 $ 11,301 Uniforms $ S 7,650 5 7,803 $ 7,959 $ 8,118 $ 8,2B1 Utilities 5 $ 7,680 $ 7,834 $ 7,990 $ 8,150 $ 8,313 Vehicle Insurance $ $ 24,091 $ 24,572 $ 25,064 $ 25,565 $ 26,077 Misc. $ 5 1,200 $ 1,224 $ 1,248 $ 1,273 $ 1,299 Spare Parts and Components $ $ 10,000 $ - $ $ $ Corporate Transition Support 5 8,200 1 5 - S - S 5 5 Total[PawThrowhl $ 8,200 1 $ 434,754 $ 433,123 $ 441,660 $ 450,367 $ 459,249 Totall $ 27,424 1 $ 1,258,131 $ 1,283,366 $ 1,319,491_1 $ 1,356,534 1$ 1,394,527 Grand Total Term of Agreement $ 6,639,473 The Pass Through amount shown above includes a year over year increase of 2% to reflect annual CPI increases. The Pass Through amounts will continue to be reimbursement based for the term of the Agreement and will be charged to the City without any additional mark up to the City or the paid parking user. In addition to the Grand Total amount shown above, a 10% contingency will be added to cover for, but not limited to, potential additional parking areas, services, and equipment. This brings the final not to exceed amount for the term of this Agreement to $7,303,420. Additional/Reduced Management and/or Enforcement: Below are the minimum staffing levels included in the Base, which have been determined to be necessary to provide the Services in the Agreement. Staffing levels shall remain at the levels listed below throughout the term of the Agreement. Official timecards shall be provided with the monthly invoice as supporting documentation for the minimum staffing requirements. 24-38 Minimum Staffing Peak (May 1 - Sept 30) Non -Peak (Oct 1 - Apr 30) Positions # Staff # hrs/wk # Staff # hrs/wk Project Manager (local Manager) 1 40 1 40 Assistant Manager 1 40 1 40 Clerk (phone/counter) 2 60 2 60 Collections Ambassador 2 80 2 80 Enforcement Ambassador 8 264 8 264 Maintenance 2 80 2 80 Parking Lot Ambassador 6 168 N/A Supervisor (Enforcement) 1 24 N/A Supervisor (Parking Management) 1 24 N/A Total Staff ingl 241 7801 161 564 24-38 For additional parking management and/or enforcement, if requested pursuant to Exhibit "A," Consultant shall increase use of its own parking management and/or enforcement personnel where possible. If, in Consultant and City's opinion, increased services are required and agreed to by City in writing, City shall pay to Consultant the following hourly rates for the additional personnel: Positions- Fully Loaded Hourly Rates Year 1 Year 2 Year 3 Year 4 Year 5 Project Manager (local Manager) $ 60.27 $ 62.26 $ 64.30 $ 66.40 $ 68.56 Assistant Manager $ 30.45 $ 31.46 $ 32.49 $ 33.55 $ 34.64 Clerk (phone/counter) $ 19.79 $ 20.45 $ 21.12 $ 21.81 $ 22.52 Collections Ambassador $ 19.79 $ 20.45 $ 21.12 $ 21.81 $ 22.52 Enforcement Ambassador $ 19.79 $ 20.45 $ 21.12 $ 21.81 $ 22.52 Maintenance $ 19.79 $ 20.45 $ 21.12 $ 21.81 $ 22.52 Parking Lot Ambassador $ 19.79 $ 20.45 $ 21.12 $ 21.81 $ 22.52 Supervisor (Collections) $ 21.77 $ 22.49 $ 23.23 $ 23.99 $ 24.77 Supervisor (Enforcement) $ 21.77 $ 22.49 $ 23.23 $ 23.99 $ 24.77 Supervisor (Parking Management) $ 21.77 $ 22.49 $ 23.23 $ 23.99 $ 24.77 If, in Consultant and City's opinion, a reduction in personnel is warranted due to, but not limited to, efficiencies or controls put in place that no longer require the minimum staffing established in this Agreement, City shall notify Consultant in writing giving thirty (30) days advanced notice that staffing should be reduced. City will subsequently reduce the Base payment owed to Consultant by using a calculation of the hourly rates provided above by the total number of hours no longer needed. This reduction in Base will be a permanent change and a new Base amount will be established. Additional expense items related to the City's request for additional parking management and/or enforcement services shall be subject to the same approval and procurement process as described in Exhibit "A." These additional expense items shall be treated as a Pass Through and will follow the same procedure as noted above. (b) City shall receive and keep all paid parking revenue, which shall be deposited daily. (c) All income from citations shall be the sole property of the City. (d) City reserves the right to adjust paid parking rates in its sole and absolute discretion. Consultant shall utilize the most current paid parking rates as may be adopted by the City. 24-39 EXHIBIT "C" CUSTOMER SERVICE STANDARDS [See Customer Service Guide next page] 24-40 -,4meriPark' eriPark Customer Service Guide Winning through Service 24-41 _-AmeriParK WINNING THROUGH SERVICE AmeriPark is a member of the industry's most diverse family of parking brands. Organized in 2013. Citizens Parking is the leader in Branded Parking Services, with 5 brands, 6,800 associates and 1,100 locations. The company has harnessed the power of our brands, leveraging a collaborative culture to seize and capitalize on parking's greatest opportunities. The AmeriPark brand has been expanding its award- winning customer service platform across the country for over 30 years combining creativity, operational excellence and financial discipline. Today, AmeriPark proudly operates more than 250 properties in over 20 states and territories. Core Values AmeriPark emphasizes 5 core values, which play a key role in the day to day decisions made by the company. Passion & Inspiration- What we do is more than a job, it's our passion, We empower each other. We inspire our clients. We encourage our community. Integrity & Trust- We conduct ourselves in a way that is honorable, commendable, and true. We have the courage and willingness to "do the right thing.' Service Excellence- Service Excellence is more than what we provide, it's how we think and act. We deliver what we promise and go beyond what is expected. SERVICE STANDARDS GSS At AmeriPark, we don't just talk about customer service. We put it into action every time we interact with a customer When interacting with customers, remember the acronym GSS to provide high quality service GSS stands for Greet, Serve, and Send Greet- Greet the Customer Serve- Serve them in a friendly, efficient manner Send- Send them on their way with a friendly farewell 20110 Rule Employees should always remember the 20110 rule when they are near customers If you are within 20 feet of the customer, you should acknowledge them with a gesture; a wave of the hand, a nod of the head, eye contact, a smile, etc. If you are within 10 feet of a customer, you should acknowledge them with eye contact & a verbal greeting, 'hello", "good morning", etc. Service Expectations Whether you are a cashier, ambassador, maintenance person, valet, driver, bookkeeper, manager, or executive. here is what we expect from ALL AmeriPark employees Smile • Greet all customers with a smile • Remember- you never get a second chance to make a good first impression Be Friendly • Practice "Greet/Serve/Send" at all times -with enthusiasm! • Give your attention to the customer and to the job at hand Be Dependable • Report for work on time as scheduled • Complete the tasks you are asked to complete • Respond promptly to questions and requests • Follow up until situation is resolved Look Good • Always report to work in proper uniform • Keep uniform neat and clean • Be neat and well groomed • Don't eat, drink, smoke, chew gum. or talk on phone in view of customers Be a good representative of AmeriPark • Anticipate the needs of customers • Be able to answer basic questions & help customers solve problems • Keep your work area clean and well organized • Know and practice Amer€Park's Service Standards PRINCIPLES OF CUSTOMER SERVICE AND COURTESY An often -repeated customer service philosophy that AmeriPark should recite to employees is this: "Our facility is often the first and last experience customers have on their way to and from their destination. Winning through Service 24-42 ,4meri Parte Our job is to make that experience a clean; safe and pleasant one for every customer who parks here." Excellent customer service starts at the top. AmeriPark must not only select service -minded employees, but employees must also continually emphasize the need to deliver the best customer service possible, in every situation. Customer service could be emphasized by one important rule: "Customer service isn't part of the job; it is the job. " AmeriPark employees must understand that customer service is not just another duty in addition to the regular responsibilities they need to perform. Customer service is the reason for performing all duties of the job. Service With a Smile Smile and begin each transaction on the right note. Consider a smile on the employee's face to be an important part of the organization's uniform. Service with a smile is as important to a facility's success as cleanliness and safety. Smile to show customers you are happy to serve them. Make Good Eye Contact Look at customers and co-workers when you or they are speaking. Good eye contact is a form of respect. It shows that you are giving the other person your full attention. Greet Every Customer Parking facility employees, managers and supervisors should make it their job to greet every customer with whom they come into contact. Be the first to greet customers when they arrive, or, greet them at the elevator, in walkways or when exiting the facility. Be Professional When in Uniform If you are wearing a uniform or nametag, remember that you are representing your organization while you wear the organization name. We expect you to act professionally and courteously when in uniform. This Winning through Service may include your daily commutes to and from work, at lunch and during breaks. Proper attire includes good grooming as well as wearing a uniform or following a dress code required by your organization. Employees' clothing should always be clean, pressed and neat looking. Shoes also should look clean and neat. Present a Good Appearance Pay attention to grooming and personal appearance, too. Please refer to the handbook for jewelry, tattoos, piercings, and other personal fashion statement policies. Some basic requirements are common to most organizations with regard to personal appearance. Finger -nails and hands for all employees should be clean. Hair should be neat and tied back if long. All employees should strive to minimize those aspects that discourage interpersonal contact with, and acceptance by customers, such as offensive body odor or breath. Deliver Prompt, Accurate Service Employees should be the first to greet customers, offer directions, and ask if a customer needs help. Employees should know theirjob well enough to perform their duties accurately and quickly. Customer service surveys indicate that customers will wait a little more patiently if they believe a busy employee is working hard to be as efficient as possible. Valet parking employees may be asked to "run, don't walk" when retrieving customer cars. However, prompt service is only half of the rule. Never sacrifice accuracy or safety for speed. Never Ignore Customers Don't allow daily tasks such as cleaning or completing reports distract you from assisting customers. Being too busy is no excuse for ignoring a customer who needs service. Also, don't let these other personal distractions prevent you from interacting with customers promptly and courteously: • Talking on the phone • Speaking with co-workers or visitors who might have dropped by to chat • Reading • Listening to the radio Customers should always be the employee's first and most important focus. 24-43 AmeriPark' Provide Excellent Service, with or without a Tip In operations where tipping is customary, such as a valet parking facility, employees must remember that every customer gets excellent service, whether a tip is offered or not Thank every customer for using the facility. ADDITIONAL RESPONSIBILITIES FOR AMERIPARK EMPLOYEES Be Available Respond immediately to questions, needs and complaints In situations involving customers, always try to contact them before they contact you. Delaying contact regarding claims or complaints may make problems worse. Treat Customers Professionally at All Times You may get to know many of your customers quite well and feel that you are friends. However, never forget that they are paying customers and always deserve your professional attention and courtesy. Follow through on each promise you make to customers, whether it's a price quote or a complimentary parking pass. A delay in fulfilling your promise could cause a loss of business Understand the Service Level Customers Expect The wise AmeriPark employee consults with the client and customers to gain perspective on the level of service expected in the facility and delivers on that expectation. Knowing who your customers are and understanding the service and revenue goals for the facility will guide you in how best to balance the needs of everyone involved. SERVICE LEVELS FOR DIFFERENT TYPES PARKING OPERATIONS As an AmeriPark employee, be aware of how you may provide and improve customer service in your parking facility. Here are some highlights of different customer service levels for unattended, attended, and valet facilities. Winning through Service Unattended Facilities Unattended facilities include those with lock box. pay -on - foot and monthly pre -paid parking. Maintaining the appearance and safety of these unattended facilities shows customer service at work. Customer service details to consider in unattended facilities are: • Wayfinding signage • Facility design • Facility appearance • Equipment Carefully place and maintain all signs and instructions throughout the facility. Customers must rely on these signs to show them where to park and where to pay. Make sure the wording is accurate and concise. If bilingual signs are needed, ensure that the translations are correct. Facility Design An unattended, self -park facility should be easy for customers to enter and exit. Parking spaces should be designed with safety in mind. Traffic intersections should be clearly marked to avoid collisions. Larger parking spaces and aisles may be an advantage to help customers to park easily and quickly without damaging their vehicle or other vehicles. However, this is an example of the tradeoff between service and revenue. Larger spaces may mean fewer spaces and less revenue, and changes to facility design should always be done in consultation with the owners, design experts and your supervisor. Facility Appearance Make sure that the facility surfaces are in good repair, clean, freshly painted and well lit. A well -kept facility will invite customers to park in it. Equipment Check entrance and exit gates, lights and revenue control equipment daily to make sure they are in working order. 24-44 Ameri ?arko` Attended Facilities There are several variations of attended, self -park facilities. Each type requires its own level of customer service. Appearance, facility design and equipment maintenance are key factors in attended facilities just as they are in unattended ones. However, the most recognized element of customer service in an attended facility is the personnel. Two keys to customer service in attended facilities are: • Knowledgeable and courteous personnel • Equipment operation Knowledgeable Personnel All personnel should be familiar with the facility's policies procedures and rates, so they can answer customer questions with confidence and accuracy. Facility personnel should also be familiar with the surrounding neighborhood and be able to give directions to customers who are not familiar with the area. Cashiers and any employee collecting fees should also perform the following services, at a minimum: • Greet customers • Process transactions quickly and accurately • Clearly state fees • Process payments quickly and accurately • Count change back to customers out loud • Thank each customer for using the facility Equipment Operation Employees should be able to operate all equipment properly and know what to do if any equipment malfunctions. Procedures should include how to handle all customer transactions efficiently and courteously when equipment is out of order. Anytime your facility upgrades to a new and different technology, think about the impact this will have on your customers and how you can help them overcome the initial learning curve. Winning through Service Valet Facilities A valet facility is often established to make the best use of space, provide special service to clients, or both. Many customers expect the highest level of service from valet parking facilities. Valets may be required to always wear nametags. Names can be important, especially if there is a customer compliment or complaint. Facility visitors may have special needs for which the valet may need to provide assistance. For example, if the facility is part of a hospital or other medical center, valets should be able to assist with wheelchairs, crutches, infant seats and more. A valet parking facility often operates in conjunction with restaurants, hotels, shopping areas and businesses. Valet attendants may be required to park and retrieve each vehicle. Some valet facilities have a cashier to handle payments, with valets dealing strictly with parking and returning vehicles to customers. Courteous Valet Service with a Cashier A cashier in a valet parking facility is responsible for accepting all payments. The valet attendant is responsible for parking and retrieving cars. The basic customer service steps for a valet include: • Opening car doors • Greeting customers • Handing customers a claim check • Retrieves vehicles upon customers' return • Helps customers store items in vehicle if necessary • Waits for customers to enter their vehicles • Closes the vehicle door once customers are inside Courteous Valet Service without a Cashier In this type of operation, the valet performs essentially the same duties as a valet working with a cashier. The difference is that this valet is also responsible for collecting the parking fees from customers. The valet should clearly state the parking fee and thank customers for parking in the facility. 24-45 �lmeri Prompt Check -Out Valets should ask customers the approximate time of their return. By doing so, the valet may park vehicles so that they can be retrieved in the order in which customers will be leaving. POLICIES, PROCEDURES AND CUSTOMER SERVICE When service is the job, not just part of it, you begin to relate many of your policies and procedures to serving the customer in every circumstance Customer Safety • If there is a personal injury, call for emergency assistance. Ask if a relative or friend can be notified. • Do not admit guiit unnecessarily. • Get the details. Write out your own report. • Assist the customer in completing claim forms and reports. • Employees should be trained and prepared to handle damage claims. An important way to deliver excellent service is to prevent problems that you can foresee. There is no greater service you can provide your customer than to assure their safety while they are in your facility. • • Develop a safety first attitude throughout your facility • Ensure that valets handle every vehicle carefully and slowly. • Block customers' access to restricted areas in the facility. • Maintain proper cleaning and maintenance procedures to prevent slips and falls. • A well -lit facility is a safer facility. • Provide security measures, such as conveniently located customer call buttons or stations. • Instruct personnel to be responsible for removing debris, light snow and ice, and ensure that equipment is in good repair • Employees should always report gates that malfunction or have sharp edges. • Advise personnel to report any dangerous conditions they observe, such as potholes or uneven surfaces. • Remember to stay aware of your surroundings Look up from your work frequently and survey the facility in all directions for potential hazards or criminal activity. Prompt Handling of Damages and Claims • Apologize to the customer for any inconvenience and follow your organization's procedures for handling a claim. • Assure the customer that the situation will be handled promptly Show that you are concerned. Winning through Service Handling Lost Tickets Claims Varying locations and types of facilities present different challenges when handling lost tickets. Most attended, self -park facilities have a policy requiring customers to pay a full day's rate when they cannot find their parking tickets. Train personnel to be courteous when explaining the lost -ticket policy to customers. Collect the proper parking fee Many valet facilities can rely on the valet to remember when the customer arrived in order to figure an appropriate rate. CUSTOMER COMPLAINTS AND DISSATISFACTION When a customer has a complaint, always show that you are concerned and take action. Thank the customer for bringing the problem to your attention and act accordingly. A well-trained staff of attendants, valets and cashiers should be ready to resolve complaints from dissatisfied customers. Emphasize that dissatisfied customers should always be treated with respect. Customers Are Not Always Right, But They Are Your Customers Customers who are frustrated with travel delays. work problems, a sick family member or unfamiliar surroundings will sometimes take their frustration out on a parking attendant. If a customer wants to vent that frustration, allow them to do so. and don't argue. Employees should be aware that dealing with frustrated customers comes with the territory. The employees' job is to stay calm, answer questions, offer to help and always stay in control of every situation 24-46 ,4meriPark' Employees who lose their tempers lose their control Losing one's temper can result in problems greater than the original issue. Resolving Customer Complaints Using PARC When employees are faced with a customer complaint, it is important for them to resolve the issue using the "PARC" acronym. PARC stands for Professional, Apologize, Resolve, and Correct. Professional- Our well trained staff listens to the customer and provides compassionate responses regarding the situation. Listen, Empathize and Analyze & Respectfully deal with the issue. Apologize- Employees apologize for and acknowledge the inconvenience of the situation to the customer. We are grateful to have our customers and want to reconcile the situation to the best of our ability through our teamwork and leadership, Resolve- We resolve the situation for the customer by offering a solution that demonstrates our commitment to putting our guests' needs ahead of our own. Correct- We correct the situation through coaching the staff, focusing on the situation at hand and discussing what was missed from our staff and what is needed to prevent it from happening again. Additional training is provided to the staff to polish and sharpen our skills and knowledge regarding the situation. CUSTOMER SERVICE TRAINING Good customer service training means every employee understands the policies, philosophy and actions to be taken in a variety of customer service situations. Customer service training for facility personnel should include: • A clear explanation of the level of customer service personnel are expected to deliver. • A demonstration of how employees should try to resolve a customer complaint and when a manager should be called in to resolve a complaint. • A description of actions to be taken in the case of emergencies, damages or claims. • Role-playing to help personnel practice what they have learned before they are faced with a customer complaint on the job. Develop role-plays based on prior real customer complaints, and common types of customers, including travelers, those who are late for work and customers who have forgotten their wallets. Winning through Service Employees should practice how they use their body to communicate. They should not stand too dose in a customer's "personal space," nor look away or be distracted while in conversation with a customer. Also, arms should not be folded in front of the body; this signals a lack of interest in helping the patron. Instead, employees should stand at a respectful distance, maintain eye contact and show they are actively listening to the patron by nodding, for example. Employees should also be trained to use words to demonstrate their professionalism and eagerness to provide top service Table 1 Periodic Customer Service Performance Reviews Each year during annual reviews, all employees will be rated on their customer service. These ratings will be based on: • Employee performance • SMS customer text comments • Tip Averages • Car Counts Locations with SMS Valet System offer guests the opportunity to provide feedback at the end of their visit via text. The guest is able to rate their experience on a scale of 1 through 5 and make additional comments. Customer compliments and complaints will be a part of an employee's personnel file. During periodic employee reviews, employees will be recognized for good customer service performance, or management will recommend ways to improve weak performance. Customer complaints and solutions will be recorded in order to keep track of the facility's overall customer service. It is important to look for trends and use your data collected to prioritize corrections for repeated concerns. Comment cards will be available at all times to enable patrons to immediately advise you of any concerns— or kudos—for your operation. Establish Open Communication with Customers Although they may have legitimate complaints or problems with the parking facility, some customers do not like to complain in person. Others will demand to speak to someone in charge. In either case, you can 24-47 ,lmeriParK show your willingness to address customers' concerns by making it easy for customers to contact YOU. • Post a convenient office number at the facility for customers to call when they have questions or comments. • If available, provide personnel with a supply of your business cards • Employees should distribute cards to unsatisfied customers who insist on speaking to "someone in charge." • At the very least, Employees should provide the supervisor's name and office number to customers when appropriate. Winning through Service 24-48 rid Table 1: What to Say When Speaking with a Customer DON'T SAY DO SAY "No." "Here's what I can do for you.' "You'll have to call the office." "Here's how I can help you right now." "That's not my department." Or "I don't have the authority to do that." "Let me introduce you to the person who can help you." "You're right, this company (or organization) doesn't care about its customers." "I can understand why you're frustrated." "Calm down." "I'm sorry. Please let me help you." "I don't know." "I'll find out for you." "I'm busy right now." "Sorry for the wait. I'll be with you the moment I finish this." "It's not my fault." "Let's work together to try and fix this." "That's against our policy (or procedure)." "Let me offer you this alternative." "Call me back to follow up." "I'll tail you back on Monday with an answer." Winning through Service 24-49 EXHIBIT D INSURANCE REQUIREMENTS — PROFESSIONAL SERVICES 1. Provision of Insurance. Without limiting Consultant's indemnification of City, and prior to commencement of Work, Consultant shall obtain, provide and maintain at its own expense during the term of this Agreement, policies of insurance of the type and amounts described below and in a form satisfactory to City. Consultant agrees to provide insurance in accordance with requirements set forth here. If Consultant uses existing coverage to comply and that coverage does not meet these requirements, Consultant agrees to amend, supplement or endorse the existing coverage. 2. Acceptable Insurers. All insurance policies shall be issued by an insurance company currently authorized by the Insurance Commissioner to transact business of insurance in the State of California, with an assigned policyholders' Rating of A- (or higher) and Financial Size Category Class VII (or larger) in accordance with the latest edition of Best's Key Rating Guide, unless otherwise approved by the City's Risk Manager. 3. Coveraqe Requirements. A. Workers' Compensation Insurance. Consultant shall maintain Workers' Compensation Insurance, statutory limits, and Employer's Liability Insurance with limits of at least one million dollars ($1,000,000) each accident for bodily injury by accident and each employee for bodily injury by disease in accordance with the laws of the State of California, Section 3700 of the Labor Code. Consultant shall submit to City, along with the certificate of insurance, a Waiver of Subrogation endorsement in favor of City, its City Council, boards and commissions, officers, agents, volunteers, employees and any person or entity owning or otherwise in legal control of the property upon which Consultant performs the Project and/or Services contemplated by this Agreement. B. General Liability Insurance. Consultant shall maintain commercial general liability insurance, and if necessary umbrella liability insurance, with coverage at least as broad as provided by Insurance Services Office form CG 00 01, in an amount not less than one million dollars ($1,000,000) per occurrence, two million dollars ($2,000,000) general aggregate. The policy shall cover liability arising from premises, operations, personal and advertising injury, and liability assumed under an insured contract (including the tort liability of another assumed in a business contract). C. Automobile Liability Insurance. Consultant shall maintain automobile insurance at least as broad as Insurance Services Office form CA 00 01 covering bodily injury and property damage for all activities of Consultant arising out of or in connection with Work to be performed under this Ameripark, LLC Page D-1 24-50 Agreement, including coverage for any owned, hired, non -owned or rented vehicles, in an amount not less than one million dollars ($1,000,000) combined single limit each accident. 4. Other Insurance Requirements. The policies are to contain, or be endorsed to contain, the following provisions: A. Waiver of Subrogation. All insurance coverage maintained or procured pursuant to this Agreement shall be endorsed to waive subrogation against City, its City Council, boards and commissions, officers, agents, volunteers, employees and any person or entity owning or otherwise in legal control of the property upon which Consultant performs the Project and/or Services contemplated by this Agreement or shall specifically allow Consultant or others providing insurance evidence in compliance with these requirements to waive their right of recovery prior to a loss. Consultant hereby waives its own right of recovery against City, and shall require similar written express waivers from each of its subconsultants. B. Additional Insured Status. All liability policies including general liability, excess liability, pollution liability, and automobile liability, if required, but not including professional liability, shall provide or be endorsed to provide that City, its City Council, boards and commissions, officers, agents, volunteers, employees and any person or entity owning or otherwise in legal control of the property upon which Consultant performs the Project and/or Services contemplated by this Agreement shall be included as insureds under such policies. C. Primary and Non Contributory. All liability coverage shall apply on a primary basis and shall not require contribution from any insurance or self-insurance maintained by City. D. Notice of Cancellation. All policies shall provide City with thirty (30) calendar days' notice of cancellation (except for nonpayment for which ten (10) calendar days' notice is required) or nonrenewal of coverage for each required coverage. 5. Additional Agreements Between the Parties. The parties hereby agree to the following: A. Evidence of Insurance. Consultant shall provide certificates of insurance to City as evidence of the insurance coverage required herein, along with a waiver of subrogation endorsement for workers' compensation and other endorsements as specified herein for each coverage. Insurance certificates and endorsement must be approved by City's Risk Manager prior to commencement of performance. Current certification of insurance shall be kept on file with City at all times during the term of this Agreement. City reserves the right to require complete, certified copies of all required insurance policies, at any time. Ameripark, LLC Page D-2 24-51 B. City's Right to Revise Requirements. City reserves the right at any time during the term of the Agreement to change the amounts and types of insurance required by giving Consultant sixty (60) calendar days' advance written notice of such change. If such change results in substantial additional cost to Consultant, City and Consultant may renegotiate Consultant's compensation. C. Enforcement of Agreement Provisions. Consultant acknowledges and agrees that any actual or alleged failure on the part of City to inform Consultant of non-compliance with any requirement imposes no additional obligations on City nor does it waive any rights hereunder. D. Requirements not Limiting. Requirements of specific coverage features or limits contained in this Section are not intended as a limitation on coverage, limits or other requirements, or a waiver of any coverage normally provided by any insurance. Specific reference to a given coverage feature is for purposes of clarification only as it pertains to a given issue and is not intended by any party or insured to be all inclusive, or to the exclusion of other coverage, or a waiver of any type. If the Consultant maintains higher limits than the minimums shown above, the City requires and shall be entitled to coverage for higher limits maintained by the Consultant. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the City. E. Self-insured Retentions. Any self-insured retentions must be declared to and approved by City. City reserves the right to require that self-insured retentions be eliminated, lowered, or replaced by a deductible. Self- insurance will not be considered to comply with these requirements unless approved by City. F. City Remedies for Non -Compliance. If Consultant or any subconsultant fails to provide and maintain insurance as required herein, then City shall have the right but not the obligation, to purchase such insurance, to terminate this Agreement, or to suspend Consultant's right to proceed until proper evidence of insurance is provided. Any amounts paid by City shall, at City's sole option, be deducted from amounts payable to Consultant or reimbursed by Consultant upon demand. G. Timely Notice of Claims. Consultant shall give City prompt and timely notice of claims made or suits instituted that arise out of or result from Consultant's performance under this Agreement, and that involve or may involve coverage under any of the required liability policies. City assumes no obligation or liability by such notice, but has the right (but not the duty) to monitor the handling of any such claim or claims if they are likely to involve City. H. Consultant's Insurance. Consultant shall also procure and maintain, at its own cost and expense, any additional kinds of insurance, which in its own Ameripark, LLC Page D-3 24-52 judgment may be necessary for its proper protection and prosecution of the Work. Ameripark, LLC Page D-4 24-53