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HomeMy WebLinkAbout4 - Public Communication CoordinatorCITY OF NEWPORT BEACH COMMUNICATIONS COORDINATOR DEFINITION: To perform a variety of administrative duties to plan, coordinate and implement a high -level and comprehensive external and internal communications program for the City. SUPERVISION RECEIVED AND EXERCISED: Receives general supervision from the Deputy City Manager. Responsibilities include direct and indirect supervision of professional, paraprofessional, technical and clerical personnel. EXAMPLES OF ESSENTIAL DUTIES: Duties may include, but are not limited to, the following: Essential Job Duties • Coordinate, supervise, and oversee the City -wide communications program, including the City's public information and customer service program; • Implement the public outreach program for the General Plan update process. • Coordinate and supervise production of a community newsletter, employee newsletter, and other graphic projects; • Oversee the customer service program and citizen complaints /inquiries; act as a liaison between citizens and City departments in this regard, including ensuring that all written inquiries receive written responses; • Assist the Deputy City Manager to develop and implement the communication goals, objectives, policies and priorities of the City Council and the City Manager's Office; Assist in diverse decision - making and strategic planning of the City's communications programs; Coordinate activities of the City Managers' office with departments, particularly as it relates to communication within the City organization and the community; Perform and /or direct the preparation of annual budget requests for the Communications Division with the City Manager's Office; implement and administer the approved budget of division; authorize expenditures and approve invoices for Communications Division. Communications Coordinator City of Newport Beach Page 2 • Conduct surveys, perform research and analyze results as directed by the City Manager or Deputy City Manager; • Direct, coordinate and review the work of consultants and contractors in furthering the City's communications goals with the public; • Represent the City and /or City Manager's Office at meetings with citizens, City Council members, Commissioners, committee members, staff and representatives of other public or private agencies, as required; • Supervise the production and cablecasting of City Council meetings; • Coordinate cable and video programs and presentations, and internal and external publications; • Perform related duties as assigned. QUALIFICATIONS: Knowledge of: The role of a comprehensive public information program in a local government environment; Principles, practices, methods and techniques involved with public information, writing, graphic arts, audio visual production, and photography; Recent developments, current literature, information sources, and techniques in the field of communications and public administration; Advanced research techniques, methods and procedures; Ability to: Develop and recommend policies and establish project objectives to implement those policies; Communicate clearly and concisely, both orally and in writing. Review and analyze city issues and recommend and implement an effective public communications program associated with such isses. Exercise independent judgment in selecting an appropriate course of action from among alternatives; Communications Coordinator Page 3 City of Newport Beach Maintain work effectiveness with frequent changes in workload and priority assignments, and under pressure of meeting deadlines; Develop and maintain effective working relationships with department managers while advocating and implementing sound communications philosophies; Prepare and present effective written and oral presentations to the City Council, City Manager, media, and community civic and business organizations; Plan, organize, coordinate and implement community involvement activities, special events and other complex projects and assignments; Conduct, analyze, and interpret research to make recommendations consistent with current laws, regulations, and policies; Handle difficult situations with tact and diplomacy, and maintain an open and approachable manner; Establish and maintain effective working relationships in a diverse organization and with government officials, media representatives, community and business groups; Experience and Training: Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Five years of private sector /and or three years of public sector increasingly responsible experience in journalism, communications and public relations. Education: Equivalent to a Bachelor's degree from an accredited college or university with major course work in journalism, marketing, communications, public administration or a closely related field. License or Certificate: Possession of, or ability to obtain, an appropriate, valid California driver's license.