HomeMy WebLinkAbout18 - Virtual FAQ PresentationCity or Newport Bead,
Communications Applications.....
• Web enabled Interactive Voice Response (IVR)
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+Tele- Works, Inc
V March, 2001
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OBackground......
• Initial purpose — automate scheduling of Building
Permit inspections
• Additional requirements based on multi - departmental
needs assessment:
V Dynamic appllcabons
V Web enabled
V static messages
V Fax on demand
V Diai-out
-� Implementation.......
• Building Permit Inspections - Web and
telephone
V 150 Inspections per day
• Dial -out
V Notification for delinqu ent water customers
V Notification for business license renewals
• Bill Payments & Account balances
Virtual FAQ's .....?
• Professionally pre- recorded
Information
• 24 x 7 access to nearly 300
FAQ's
• FAX backr•
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• Ad -ha emergency preamble
• Management statisba
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Future applications......
t System is designed to meet future growth
requirements
• Parking Citations
• Business License Renewals
♦ Evaluate Virtual FAgs line — edits,
additions, etc.
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City of Newport Beach
3300 Newport Boulevard
P.O. Box 1768
Newport Beach, CA 92658 -8915
Website: http: // www.city.newport- beach.ca.us
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Postal Customer
Your VIRTUAL FAQ's Brochure: Call VIRTUAL FAQ s a (949 644 -312
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U.S. Postage
Paid
Anaheim CA
Permit #422
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