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Home My WebLink About16 - Police Department Digital Video SystemCITY OF NEWPORT BEACH CITY COUNCIL STAFF REPORT Agenda Item No. 16 July 24, 2007 TO: HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL FROM: Police Department John Klein, Chief of Police, 644 3701, JKlein @nbpd.org Steve Shulman, Lieutenant, 644 3740, SShulman @nbpd.org SUBJECT: PURCHASE OF POLICE DEPARTMENT DIGITAL VIDEO SYSTEM FOR JAIL AND POLICE FACILITY RECOMMENDATION: 1. Authorize purchase of Police facility DVR system from existing CIP budget appropriations, Budget No. 7017- C1820819 ($222,000). 2. Remove and replace current VHS video system with a DVR recording system. 3. Use Silicon Avenue as a single source vendor to provide the equipment and installation of the system. DISCUSSION: Background: The existing Police Department video system, including the jail video system, was installed approximately 15 years ago and has served its useful life. The system is deteriorating, as is the coaxial cabling that lies on the rooftop of the Police Department supplying exterior cameras. All future cabling must be installed in conduit as required by the Building Department. Current technology provides a significantly higher quality image and requires less physical storage space for both the equipment used to record the images as well as the media used to store the recorded data. The Digital Video Recorders (DVR) will require about a third of the physical space required to store the equipment. The stored media will be archived on hard drives rather than VHS tapes. The Police Department is required to retain recorded video of its jail facility for a period of two years, therefore storage space is critical. In the past, all video images were recorded on VHS tapes and stored in a secure room. With the proposed system, hard drives would be stored until they reach capacity. Hard drives contain a greater number of days per drive than VHS tapes thereby requiring far less overall physical space. Jail Digital Video System July 24, 2007 Page 2 The importance of high quality images should not be overlooked or understated. The cost savings associated with accurate and clear recordings has proven to be a wise investment in the Mobile Video System (MVS) currently used in patrol vehicles. Many costly lawsuits have been avoided through the use of clear and accurate video and audio recordings. The Police Department currently deploys 36 cameras, 24 of which serve the jail facility and 12 that serve the interior and exterior of the Police facility. The recording equipment is "time lapse" and will be set so it captures optimum quality video and audio while not using excessive hard drive space. Cabling for this system must run from the jail and all other building locations to the Watch Commander's Office. Monitors allow the Watch Commander to view ongoing activities including the "Sally Port," pre- booking of prisoners, inventory of prisoner's personal property, and activities inside cells as well as the Police facility. The current monitors in the Watch Commander's Office consist of a variety of small and large televisions for viewing with split screens that allow the Watch Commanders to view multiple locations at the same time. Monitors exist in the custody section so that Custody Officers can view all jail operations. Additional components of the system are new video cameras, monitors, computers (CPU's), and replaceabletremovable hard drives that store the video images. A challenge in locating an appropriate video system was finding a cost effective method to store digital video. Due to the length of time the Department is required to retain video images, (two years for the jail facility) the amount of storage is significant. Beginning in 2003 /2004, the Department interviewed vendors for the replacement of the current jail video recording system. The Department received several quotes, most of which would have ultimately exceeded the one provided by Silicon Avenue had they been able to provide the service. None of the companies we spoke with appeared to have the expertise or experience to provide the service requested. Several of the companies for which we received quotes underestimated the total storage costs associated with archiving data. As a result, we questioned their ability to provide accurate quotes on the remaining portions of the proposal and continued to search for alternative solutions. Silicon Avenue was the only vendor the Department found that provided a system that was cost effective and had a proven level of service and experience with the type of system required in a police jail facility. Due to the nature of this project and the various solutions offered by each company, obtaining competitive bids for the identical product was problematic. With the exception of Silicon Jail Digital Video System July 24, 2007 Page 3 Avenue, the companies listed below were rejected due to inadequate products or service reliability. SECURE TECHNOLOGY, INC. In 200312004, Secure Technology, Inc., provided a solution that cost approximately $179,000 for replacing the jail video system. Their proposal only included the jail facility and did not include replacing any of the cameras on the exterior of the building or cabling. It also included a monitoring station that does not satisfy the current needs of the Department. HI -TECH PROTECTION SYSTEMS In 2005, NBPD Computer Analyst, Jeff Buzzella, began contacting companies that provide digital video recording systems (DVR). Mr. Buzzella met with a representative from Hi -Tech who assured him that they could modify their existing system to make it work in our environment. The company delivered a system for testing purposes but never made any modifications to meet the needs of the Police Department. During the testing phase, the system proved to be very unstable and "crashed" repeatedly. The vendor requested we return the system and failed to make changes or enhancements in order to make the system work properly. AXIOM TECHNOLOGIES The next system that the Police Department tested was a DVR system produced by Axium Technologies. This system ran on the Linux operating system on their proprietary hardware. The system was tested in the jail and the Watch Commander's Office for over a year. During that time, we continued to test the system and make improvements. While the company had significant experience in video installations, they had not yet installed a DVR system in a jail or law enforcement environment. While Axium provided a quote in the area of $79,000, we found that their bid did not include a number of items we discovered were necessary to complete the project. During a year of testing, we were still making changes, and the system was not operating to the Departments satisfaction. The Department requested Axium remove their system NAVCO SECURITY The Department requested a bid from Navco, a company who specializes in time lapse video camera recording systems. Navco conducted a site inspection; however, they never provided the Department with a quote. Jail Digital Video System July 24, 2007 Page 4 MFW TECHNOLOGIES The Department reviewed a system from MFW Technologies. They are a security system integrator and work with multiple vendors. The storage requirements for this digital system were much greater than the other systems and were cost prohibitive. After several months of conversations and meetings, the vendor called and stated that he was unable to complete our project and would need to "hand us off" to a bigger integrator. He stated he would remain the installer if we desired. We found that using multiple vendors for one project could have been problematic and did not see MFW as a viable alternative. SILICON AVENUE In 2006, the Department entered into discussions with Silicon Avenue, a technology reseller located in Fullerton, California. Silicon offered the Police Department a system that runs on the Linux platform, customized by their company. They have successfully installed and maintained a DVR system in the Fullerton Police Department jail. Their approach to storage requirements is to use a series of hard drives that can be swapped out as they become, full. This reduces the cost of storage as it allows the hard drives to be purchased in moderate quantities over time. As technology is improved, the capacity of the hard drives increase and the cost of each unit of storage are reduced. By using this methodology it allows the Department to purchase a complete system yet defer a portion of the cost into the future at a lower price. A site inspection of the Fullerton Police Department was conducted. The system had been installed and operating for over one year. prior to our inspection. Fullerton Police communicated that the system was operating as designed, that they installed the system on schedule, it was reasonably priced, and they would do business with this vendor in the future. SCOPE OF SILICON AVENUE PROPOSAL Silicon Avenue would be installing 24 cameras in the jail and 12 cameras on the interior and exterior of the building.. They would be replacing the 36 existing cameras and contract with Bayshore Electric to run the cabling for the entire system. Replacement monitors will be installed in both the jail and Watch Commander's Office. Equipment will be supplied that allow incidents to be recorded at a later date for investigative, claim, or court purposes. The Watch Commander has the ability to expand the size of the picture for more detailed viewing. Hard drives, capable of storing approximately six months of. recorded data, will be installed with the system. There will be a back -up hard drive with Jail Digital Video System July 24, 2007 Page 5 each main drive in the event a hard drive fails. A three -year warranty is included in the bid provided by Silicon Avenue. COSTS Quote # Description Expense 4511 Jail Video System *$75,128.63 4508 One Year Onsite Bimonthly Service $7,800.00 4512 Police Facility System $77,013.48 4619 Cabling $39,500.00 4507 Additional Hard Drives & Warranty $21,688.98 TOTAL: 1 $221,131.09 *Includes first year warranty Environmental Review: No environmental impact. ALTERNATIVES: Due to the variety of solutions available for this project and difficulty in finding vendors who have installed equipment in a jail facility, the Department recommends a single source vendor to install and service the proposed equipment. Prepared by: Submitted by: Steve Shulman, Lieutenant JohV Klein Traffic Services Commander CHIEF OF POLICE Attachments: Quotation #: 4511 Quotation #: 4508 Quotation #: 4512 Quotation #: 4519 Quotation #: 4507 5��,�a�A1•�.�oM 9 DiRI m NEWPORT BEACH PD 870 Santa Barbara Dr. Newport Beach, CA 92660 2138 E. Orangethorpe Ave. Fullerton, CA 92831 Tel :714 -680 -3188 Fax:714- 680 -4988 Quotation Page t Customer Contact Customer E-mail P.O. No. Terms Sales Rep dwhite @nbpd.org Item Description Qty Unit Price Total DIGITAL SURVEILLANCE SYSTEM FOR JAB. SITE - 24 VIDEO, 18 AUDIO CHANNEL DVR RECORDING SERVER ON 20IN MONITOR MFGLNX04404 -4 SI -FORCE DIGITAL SURVEILLANCE SYSTEM, 1 22,000.00 22,000.00 VIDEO AND AUDIO ON MOTION. TWO 12- CHANNEL DIGITAL VIDEO AND AUDIO RECORDING SYSTEM. DVDRW FOR COPYING IMAGES. REPLACEMENT CAMFFLA.S & LENSES FOR EXISTING EQUIPMENT N FGVCC -6594 SANYO VCC -6594 CCD CAMERA,520 TVL 0.3 LX 24 0.00 0.00 MFGLENS- V28 -1... 2.8 -12mm VERI -FOCAL AUTO BW LENSES 24 0.00 AUDIO RECORDING ON SELECTED CAMERA LOCATION *NO RECORDING WITHIN JAIL OFFICE 020000 AUDIO SURVEILLANCE KIT PRE AMPLIFQED 18 0.00 0.00 MICROPHONE WITH AC ADAPTER VIDEO DISPLAY ON TOP OF BOOKING AREA 020000 421N LCD VIEWSONIC 2 0.00 0.00 LCD MOUNTING BRACKETS FOR 42IN LCD LCD WALL MO... LCD WALL MOUNT 2 0.00 0.00 Subtotal Please call or email your sales rep to oont -um order. Refer to Quote # at the top right. Sales Tax (7.75 %) Total Thank you for the opportunity _ Page t S►CIGY7NAVf',GOM >.7I Quoted lo: Santa Barbara Dr. sport Beach. CA 92660 2138 E. Orangethorpe Ave. Fullerton, CA 92831 I_.: 14- 680 -3188 Fax:714- 680 -4988 Quotation Date Quote # 112312007 4511 Page 2 Customer Contact Customer E -mail P.O. No. Terms Sales Rep dwlute @nbpd.org ttem Description Qty unit Price Total STORAGE SERVER FOR DVR 3 8r 4 (APPROX 1 YEAR OF VIDEO). STORAGE SIFORCE M NATIVE NAS STORAGE SERVER 1 13,000.00 13,000.00 W6372 ADDITIONAL COST PER TB (2X SWGB) STORAGE 22 500.00 11,000.00 NETWORK SWITCH TO LINK ALL DVR UNITS (UPSTAIRS WITH DOWNSTAIRS) MFGGSI16NS NETGEAR 16PORT 10/100 /IWGMBPS SWITCH 1 220.00 220.00 RACK SERVER CABINET FOR CENTRALIZED SERVER LOCATION MFGAR2800BLK APC NETSHELTF.R VS 42U BLACK 1 1,300.00 1,300.00 LABOR INSTALLATION On -Site INSTALLATION OF SERVER EQUIPMENT FOR I 7,300.00 7,300.00 JAIL SITE'S VIDEO SERVER, MOUNT 24 CAMERAS AND TERMINATE VIDEO CONNECTIONS. INSTALL 18 MICROPHONES. INSTALL APC NETSHELTER AND MOUNT DVR SERVERS, STORAGE SERVER, NETWORK DVR SERVER TO WATCH COMMANDER. MOUNT 2 42IN LCD TV FOR DISPLAYING 24 CAMERAS, BUILD NEW INTERCOM SWITCH, INSTALL 18 MICROPHONE WITH CENTRALIZED ON /OFF SWITCH. TAG CABLE FOR AUDIO AND VIDEO. On -Site TRAINING 2 0.00 Subtotal Please call or email your sales rep to confirm order. Refer to Quote # at the top right Sales Tax (7.75 a k) Total Thank you for the opportunity Page 2 srca�a,vav�.c-nnn 2138 E. Orangethorpe Ave. Fullerton, CA 92831 Te1:71 1 - 80-3188 Fax:714- 680 -4988 Quoted to: NEWPORT BEACH PD 870 Santa Barbara Dr. Newport Beach, CA 92660 Quotation Date Quote k 1/23/2007 4511 Page 3 Customer Contact Customer E -mail P.O. No. Terms Sales Rep dwhiteOnbpd.org Item Description Oty Unit Price Total *TWO -WAY AUDIO COMMUNICATIONS FOR SELECTED JAIL CELL MFGNESS AIRPHONE INTERCOM SYSTEM 17 CHANNEL 1 5,900.00 5,900.00 INTERCOM MISC CUSTOM BUILT ON/OFF SWITCH FOR 18 1 270.00 270.00 CHANNEL MICROPHONES STAND ALONE DVR UNIT FOR VIDEO RETRIEVAL AFTER STORAGE HAS BEEN ARCHIVED *NOT NETWORKED *WITH TWO PORT KVM SWITCH & 20IN LCD 020000 DVR VIEWING STATION 1 4000.00 2,000.00 020000 REMOTE VIEWING STATION 1 700.00 700.00 BATTERY BACK UPS 009021 BELKIN BACKUPS 1500VA STORAGE SERVER 1 250.00 250.00 009050 BELKIN I OOOVA TOWER/HORIZONTAL UPS 120V 5 200.00 1,000.00 BOUT AVR USB /SERWI l 200K CEW CABLES MPGRG -59 -U RG59 COAXIAL CABLE 1000'90% COPPER 18 170.00 3,060.00 CBPOWER 2/18 POWER CABLE 18 125.00 2,250.00 *Quote amount is good thru Aug 31 at 2007. Price will not exceed quoted amount Subtotal $70,250.00 Please call or email your sales rep to confirm order. Refer to Quote p at the top right Sales Tax (7.75 %) $4,878.63 Total $75,128.63 Thank you for the opportunity Page 3 L " r�L 2138 E. Orangethorpe Ave. Computers Fullerton, CA 92831 Tel:714- 680 -3188 Fax:714- 680 -4988 Quoted to: NEWPORTBEACHPD 870 Santa Barbara Dr. Newport Beach, CA 92660 Quotation Date amp 1/23/2007 MW I Customer Contact i Customer E -mail I P.O. No. I Terms I Sales Rep Please call or email your sales rep to confirm order. Refer to Quote # at the top right. Thank you for the opportunity Page t Subtotal Sales Tax (7.75 %) Total dwhiteCPnbpd.org Item Description Qty Unit Price Total DIGITAL SURVEILLANCE SYSTEM FOR WATCH COMMANDER - 12 CHANNEL VIDEO DVR RECORDING SERVER ON 20" MONITOR WITH KVM SWITCH *1 YEARSTORAGE *AUTO RECYCLE AFTER STORAGE REACHES ITS CAPACITY WOLNXM4044 SI -FORCE DIGITAL SURVEILLANCE SYSTEM, 12 1 17,900.00 17,900.00 CHANNEL DIGITAL CAPTURE. DVDRW FOR COPY IMAGES WITH 2TB NATIVE STORAGE CAPACITY REPLACEMENT CAMERAS & LENSES FOR EXISTING EQUIPMENT MFGVCC -6594 SANYO VCC -6594 COD CAMERA,520 TVL 0.3 LX 12 0.00 0.00 MFGTM- 13VG28... TAMRON 2.8 -12mm F 11.4 VARI FOCAL AND AUTO 12 0.00 0.00 IRIS LENS REPLACEMENT OUTDOOR ENCLOSURES FOR ' EXISTING HOUSING MFGPE- EH4718... PELCO OUTDOOR ENCLOSURE 9 0.00 0.00 STORAGE SIFORCE 8111 NATIVE NAS STORAGE SERVER 1 13,000.00 13,000.00 006372 ADDITIONAL COST PER TB (2X 500GB) STORAGE 30 500.00 15,000.00 CENTRALIZED POWER DISTRIBUTION BOX MFGPIDB- 24VA... AC POWER DISTRBUTION BOX 18 CAMERAS 0.001 0.00 Please call or email your sales rep to confirm order. Refer to Quote # at the top right. Thank you for the opportunity Page t Subtotal Sales Tax (7.75 %) Total P N Quoted to: NEWPORT BEACH PD 870 Santa Barbara Dr. Newport Beach, CA 92660 2138 E. Orangethorpe Ave. Fullerton, CA 92831 I— 14- 680 -3188 FaX:714- 680 -4988 Quotation Date Quote # 1!23/2007 4512 Page 2 Customer Contact Customer E-mail P.O. No. Terms Sales Rep dwhite0nbpd.%g Item Description Qty Unit Price Total 020000 42" LCD DISPLAY (VIEWSONIC) 2 0.00 001060 REMOTE WORKSTATION FOR VIEWING JAIL. AND 2 700.00 1 A00.00 BUILDING DVR RECORDING SERVER (PROPERTY) *24 X 7 FOR 1 YEAR MFGLNX04404 -4 51- FORCE, DIGITAL SURVEUJANCE SYSTEM, 1 4,000.00 4,000.00 4CHANNEL DIGITAL CAPTURE, DVDRW FOR COPY IMAGES STORAGE SERVER FOR (PROPERTY) DVR 2 (1 YEAR STORAGE) STORAGE SIFORCE STE NATIVE STORAGE SERVER 1 13,000.00 13.000.00 BATTERY BACK UPS 009021 BELKIN BACKUPS 1500VA (STORAGE SERVER) 1 250.00 250.00 009050 BELKIN 1000VATOWER/HORIZONTAL UPS 120V 3 200.00 600.00 SOUT AVR USB /SER/RJl1 200K CEW LABOR Subtotal Please caB or email your sales rep to confirm order. Refer to Quote # at the top right. . Sales Tax (7.75 %) Total Thank you for the opportunity Page 2 S1G1C(JMAVE.COPtt e Quoted to: NEWPORT BRACH PD 870 Santa Barbara Dr. Newport Beach, CA 92660 2138 E. Orangethorpe Ave. Fullerton, CA 92831 N.,14- 680 -3188 Fax:714 -680 -4988 Quotation Date Quote R 1/23/2A07 4512 Page 3 Customer Contact Customer E -mail P.O. No. Terms Sales Rep dwhite@nbpd.org Item Description Oty Unit Price Total On -Site INSTALLATION FOR SERVER EQUIPMENT. 1 3.000.00 3.000.00 INSTALL 9 OUTDOOR CAMERA AND HOUSING, REPLACE ALL POWER ADAPTER, INSTALL 3 INDOOR CAMBRA AND POWER ADAPTER,INSTALL 42" LCD TV, CONNECT REMOTE WORK STATION. CABLE TAG FOR AUDIO AND VIDEO. On -Site Service ONSiTETRAINING 2 0.00 oVo CABLES MFGRG -59 -U RG59 COAXIAL CABLE 1000'90% COPPER 12 170.00 2,040.00 CBPOWER 2/18 POWER CABLE 1000' 12 125.00 1.500.00 'Quote amount is good thru Aug 31 at 2007. Price will not exceed quoted amount Subtotal $71,690.00 Please can or email your sales rep to confirm order. Refer to Quote # at the top right Sales Tax (7.75 %� $5,323.48 Total $77,013.48 Thank you for the opportunity Page 3 -� SNLIf. "ONAV�.CbM 2138 E. Orangethorpe Ave. Fullerton, CA 92831 Te1:714-680 -3188 Fax:714- 680 -4988 Quoted to: NEWPORT BEACH PD 870 Santa Barbara Dr. Newport Beach, CA 92660 Page t Customer Contact Customer E -mail P.O. No. Terms Sales Rep dwWteenbpd.org Item Description Oty Unit Price Total On -Site ON-SITE LABOR FOR CABLE INSTALLATION AND 1 39,500.00 39,500.00 PARTS ( BASED ON QUOTE PROM BAY SHORE) *(29) 314 "PIPBS FROM MONITOR LOCATIONS TO CAMERAS (GARAGE, PROPERTY, FRONT LOBBY AND STAIRS ALL GO BACK TO W.C. *(7) CAMERAS ON ROOF PIPED IN RIGID TO WATCH COMMANDER *(4) E POWER CIRCUITS FOR SYSTEMS IN JAB. *INSTALL ACCESS DOOR IN JAIL CEILING FOR INSTALLATION OF RACKING FOR PIPES *OPEN BACK SIDE OF THE WALL THAT CONTAINS THE MONITORS TO INSTALL PIPES AND REPAIR THE WALL *PULL IN RG59 WITH AUDIO CABLE IN SAME CONDUIT AS POWER TO ALL LOCATIONS *(2) 42" LCD AND (1) 19" LCD I W.C. *ADD EPOWER TO FEED (3) RECEPTACLES FOR LCD MONITORS ABOVE WINDOWS IN W.C. *(4) RECEPTACLES AT EXISTING MONITORS IN W.C. NWC FEED FROM E POWER *(2) 42" LCIYS IN JAB., ADD E POWER FOR HANGING MONITORS BY WINDOWS (2" PIPE FRO MONITOR TO WINDOW) *(6) CAT5E DOWN TO JAIL WITH CONDUIT. *PLEASE SEE ATTACH DIAGRAM FOR FULL LAYOUT Subtotal Please call or email your sales rep to confirm order. Refer to Quote u at the top right. Sales Tax (1.75%) Thank you for the opportunity Total Page t Quoted to: NEWPORT BEACH PD 870 Santa Barbara Dr. Newport Beach, CA 92660 2138 E. Orangethorpe Ave. Fullerton, CA 92831 1 e1:714- 680 -3188 Fax:714- 680 -4988 Quotation Date Quote # 216/2007 4619 Page 2 Customer Contact Customer E -mail P.O. No. Terms Sales Rep dwhiteOubpd.org Item Description - Oty Unit Price Total *SILICONAVE.COM WILL PROVIDE ALL CABLING MATERLAL *BAYSHORE WILL BE THE CONTRACTED VENDOR FOR ALL UPGRADE AND MODIFICATION FOR BUILDING STRUCTURE. *Quote amount is goad thm Aug 31st 2007. Price will not exceed quoted amount - Subtotal $39,500.00 Please call or email your sales rep to confirm order. Refer to Quote # at the top right. c Sales Tax (7.75%) $0.00 Total $39,500.00 Thank you for the opportunity Page 2 2138 E. Orangethorpe Ave, i COMPUt'er Fullerton, CA 92831 Te1:714- 680 -3188 Fax:714- 680 -4988 Quoted to: NEWPORT BEACH PD 870 Santa Barbara Dr. Newport Beach, CA 92660 Quotation �t Page 2 Customer Contact Customer E-mail P.O. No. Terms Sales Rep dwldte @nbpd.org Item Description Qty Unit Price Total 2ND & 3RD YR ... 2ND YR EXTENDED PARTS WARRANTY (WATCH 1 - 600.00 600.00 COMMANDER) 2ND & 3RD YR ... 2ND YR EXTENDED PARTS WARRANTY (JAB, 1 1,290.00 1,290.00 SITE) - ADDMONAL STORAGE FOR ONE YEAR (ESTIMATE ONLY) 006372 ADDITIONAL COST PER TB (2 x 5000B) STORAGE 22- 500.00 11,000.00 (JAB. SITE) 'Quote amount is good thm Aug 31st 2007. Price will not exceed quoted amount Subtotal $20,690.00 Please call or email your sales rep to confirm order. Refer to Quote # at the top right Sales Tax (7.75%) $998.98 Total $21,688.98 Thank you for the opportunity Page 2 srcr��nrpve.crarn M tl Quoted to: NEWPORTBEACH PD 870 Santa Barbara Dr. Newport Beach. CA 92660 2138 E. Orangethorpe Ave. Fullerton, CA 92831 I-1 14- 680 -3188 Fax:714- 680 -4988 Quotation 11 y`f. Customer Contact Customer E -mail P.O. No. Terms Sales Rep dwhitc @nbpd.org Item Description Qty Unit Price Total On-Site MONTHLY SERVICE CONTRACT- 1st Year 12 650.00 7.800.00 SILICONAVE WILL PERFORM THE FOLLOWING TASKS TWICE MONTHLY: • Service on 4 DVR systems(two in watch commander's office, two in jail site) • Replace filled video data drive at half of capacity of total storage when needed. • Check archive drive for integrity of recording. • Label archived drive for storage(customer provide labels). • Re- initialize new mirror drives. • Format spare duplicates of archive drives for future rotation. • Check battery backup status. • puck camera lenses -clean and adjust where applicable • Repair Surveillance system when necded(paits not included after warranty expired) • E-mail check list to NBPD assigned e-mail address •Siliconave service Technician will be on call 9x5 NBD, after hoors available where applicable at no additional charge. Siliconave.com is not response for system failure, drives failure, and lost of data Terns is Net -30 *Quote amount is good Oro Aug 31st 2007. Price will not exceed quoted amount Subtotal $7,800,00 Please call or email your sales rep to confirm order. Refer to Quote # at the top right. Sales Tax (7.751/9) $p.00 Total $7.g00.00 Thank you for the opportunity