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Home My WebLink About0 - 2119 -� -% Emergency Services Police, Fire, Paramedics 2 -i -� Non- Emergency Health & Social Services POP QUIZ 1. How does 2 -1 -1 help people In need in Orange County? 2. How does 2 -1 -1 help 9 -1 -1 Disaster Response? 3. How does 2 -1 -1 save City's and other Agency's scarce resources? a. What other services have Cities requested? 3/23/2010 1 _a Fields non - emergency yet vital calls, taking pressure off 9,14 call centers Shelter - Evacuation Sites Road and School Closures - Food and Water Non - Emergency Medical Care - Clothing Local Assistance Centers - Recovery 'We estimated that 2.1.1 got 60,000 calls that normally would have gone to 9-1 -1, freeing those operators to handle emergency calls." Lee eawfy IJaegtoa Ik,FL)i -idCaW matcr Arer 20M Faddabumoaae 50i50n. Presentations to o City employees and other groups in contact with the public Add 2 -1 -1 and web link to city's • website • Cable television channel • newsletter Collateral distribution to City Employees and locations: 0 2 -1 -1 Pocket Cards o Rack Cards o Fact Sheets Special access to 2.1 -i's resource database, o including training Saves the costs of... — Research, Printing, Distribution and updating directories - Which contain limited, often obsolete information And remain in circulation for years — Marketing Non Profits have limited or non - existent Marketing budgets Saves thousands of man hours per year... — Misdirected calls 2 -1 -1 referrals are screened by trained AR 3/23/2010 Oi Basic Needs: Bathing Facilities Bus & Gas Voucher Clothing Diapers/Baby Formula Food Household Fumiture/Linens Housing Hygiene Mortgage Payment Assistance Motel Vouchers Healthcare: Community Clinic Dental Health Developmental Assessment Emergency Medical Care Eye Care Family Planning General Medical Care Health Screening Immunizations Insurance Rent Assistance Prenatal Care Shelter Prescription Expense Assistance Transportation Speech Therapy Utilities Substance Abuse Therapy Individual & Family Life: Adoption/Foster Care After School Programs Behavioral Concerns Burial Arrangements Child Care Disability Emancipation Services Family -Based Services Home Based Services Mentoring Programs Parenting Education Safely Surrender Baby Income Security: Food Stamps Government Income Support Temporary Financial Aid Training /Employment Services Unemployment/State Disability Veterans Benefits Education: Educational Institutions Education Programs Homeless Student Services Preschool School Readiness School Supplies Tutoring Criminal Justice & Legal Services: Child Abase Child Custody Assistance Child Support Couns/Probation System Elder Abuse Immigration/Citizenship Labor Boards /Fair Employment Law Enforcement Legal Assistance Offender Services Parole/Prison System Re -Entry Restraining Orders Tennant/Landlord Rights Mental Healthcare & Counseling: Anger Management Counseling Crisis Intervention Mental Health Care Facilities Psychiatry Psychological Evaluations Suicide Prevention Support Groups Environmental Quality: Animal Services Environmental Protection/Maintenance Home /Auto Repair Vector Control Organization, Community Services: Agency Needs Cool Centers /Zones Disaster Services Donations General Information Services Govemment/Muni cipal Institutions Holiday Programs Library Services Occupational /Professional Assoc. Parks & Recreation Services [volunteering Voting Registration Consumer Services: Advocacy Business License Consumer Complaints/Assistance Credit Counseling Licenses and Certificates Mortgage Foreclosure Information Tax Assistance 2 -1 -1 Orange County Fact Sheet Help Starts Here In a time of personal crisis, it can be difficult to know where to turn for help. By dialing 211, callers can access a host of community services and assistance groups. Basic human services Food, clothing, shelter, rental assistance, utility assistance Physical and mental health resources Medical information lines, crisis intervention, support groups, counseling, drug and alcohol treatment, Medicaid /Medicare, maternal health, children's health, insurance Employment support services Unemployment benefits, financial assistance, job training, transportation assistance, education programs Support for seniors and persons with disabilities Home health care, adult day care, meal services, respite care, transportation, homemaker services Programs for children, youth and families Childcare, after - school programs, Head Start, family resource centers, About 2-1-1 Orange County 2-1-1 Orange County links Orange County residents to community health and human services and support. Callers seeking assistance can dial 211 (toll-free) 24 hours a day and be connected to trained multilingual Information and Referral specialists, who maintain a database with information on government and nonprofit agencies representing specialized r 1 services. 2-1-1 Orange County also serves as a crucial public information system during local disasters such as earthquake or fire. Simply put, 211 is to social services what 911 is to emergency services. y � w i Since the July 2005 launch of the Orange County 2-1-1 call center through November 2009, our Information & Referral Specialists have fielded over 276,000 calls and provided more than 690,000 referrals to residents seeking community services and support. Since its inception in 2005, 2-1-1 Orange County has received support from the County of Orange, Children and Families Commission, UCIICHOC, Hoag Hospital, Orange County United Way, local donors and foundations. 2-1-1 Orange County appreciates our partners who share the vision and desire to fundamentally change and improve the way in which our community takes care of itself. For more information, dial toll free: recreation ornaramS_ mpntnrinn m. _-, non Inn I'll