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HomeMy WebLinkAbout11 - IT Hardware Replacement for City Hall & Police Department Data CentersCITY OF = NEWPORT REACH WO City Council Staff Report Agenda Item No. 11 June 26, 2012 TO: HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL FROM: City Manager's Office Dave Kiff, City Manager 949 - 644 -3002, dkiff @newportbeachca.gov PREPARED BY: Rob Houston — Assistant to the City Manager APPROVED: ­b� A y—/,q TITLE: IT Hardware Replacement for City Hall and Police Department Data Centers ABSTRACT: The City has two main data center sites, one at the Police Department and one at the City Hall complex. The City's IT strategic plan anticipated the need to upgrade the data centers' hardware to enhance computing speed and data storage required for implementation of new software applications. It is recommended that the equipment at both data center sites be upgraded at this time to facilitate a smooth technology transition to the new City Hall and to implement electronic content management (document imaging) at the Police Department and at City Hall. RECOMMENDATION: 1. Approve Budget Amendment 12BA -041 appropriating $547,499.45 from the IT Strategic Fund Balance to the Data Center Hardware Account, 6420 -9322, for the purchase of the City Hall and Police Department Data Centers. FUNDING REQUIREMENTS: There are sufficient monies in the IT Strategic fund balance for this item. DISCUSSION: IT Strategic Plan Recommendations At Council direction, the Citizen's Technology Task Force reviewed the City's existing IT infrastructure and recommended the City develop an information technology strategic IT Hardware Replacement for City Hall and Police Department Data Centers June 26, 2012 Page 2 plan to guide future IT development. Newport Beach's IT Strategic Plan was completed and presented to Council on November 29, 2011 and the plan identified the urgent need to modernize and consolidate aging and fragmented IT hardware infrastructure. The City maintains two data centers that are located at City Hall and the Police Department. These two sites hold the city's servers, network equipment and data storage hardware. The data centers' equipment is old and cannot meet the minimum system requirements of new software products that the City has already purchased or will be purchasing in the future. Consequently, the City seeks to procure a proven, reliable long -term server virtualization solution to support the City's existing and future IT Infrastructure requirements. The new hardware purchase is critical for several reasons: • The Police Department and City Hall has a number of critical systems running on old servers that are at or near the end of their life cycle; • There is a lack of sufficient data storage for the Police Department that is threatening to hamper existing work; • The City's recently purchased document imaging system, Laserfiche, requires faster Data Center equipment to operate properly; • IT staff require adequate time to receive and install the hardware, transfer all of the existing data from the old equipment to the new equipment, and complete all installation steps prior to moving to the new City Hall site. Proposal Process City IT staff in consultation with the City's IT consultants, Next Level, researched and evaluated Data Center hardware solutions from proven industry leading vendors such as Hewlett- Packard, Cisco, V- block, and Dell. This research and evaluation involved multiple meetings, technical solution discussions, and a preliminary hardware quote with each vendor. It was determined that Dell offers the City the best value solution based on Dell's historical performance supporting the City, leveraging the City's current Dell equipment investment, Dell's pricing model, and Dell's high - quality support that includes meeting the Police Department's 24/7/365 environment. A formal request for proposal (RFP) for data center hardware (server virtualization and storage) was issued on June 1 to qualified Dell solution providers. The scope of the RFP is to provide Data Center equipment for two Data Centers. This includes the consolidation of 56 existing servers to 8 virtualized servers, server chassis, and data storage equipment. The scope also includes one -time technical assistance to support the installation and requires the vendor to provide knowledge transfer to the City's IT IT Hardware Replacement for City Hall and Police Department Data Centers June 26, 2012 Page 3 staff as the installation is completed. Obtaining outside assistance to Implement new technologies aligns with best practices to supplement existing staff with expert technicians when needed, rather than having to employ full -time expert technicians. ENVIRONMENTAL REVIEW: Staff recommends the City Council find this action is not subject to the California Environmental Quality Act ( "CEQA ") pursuant to Sections 15060(c)(2) (the activity will not result in a direct or reasonably foreseeable indirect physical change in the environment) and 15060(c)(3) (the activity is not a project as defined in Section 15378) of the CEQA Guidelines, California Code of Regulations, Title 14, Chapter 3, because it has no potential for resulting in physical change to the environment, directly or indirectly. The agenda item has been noticed according to the Brown Act (72 hours in advance of the meeting at which the City Council considers the item). Submitted by: —, J. .,, — Rob Houston Assistant to the City Manager Attachments: A. Dell Proposal (available for review in the City Clerk's Office and online) B. Budget Amendment City of Newport Beach NO. BA- 12BA -041 BUDGET AMENDMENT 2011 -12 AMOUNT: $647,ass.4s EFFECT ON BUDGETARY FUND BALANCE: Increase Revenue Estimates Increase in Budgetary Fund Balance �X Increase Expenditure Appropriations AND X Decrease in Budgetary Fund Balance Transfer Budget Appropriations No effect on Budgetary Fund Balance SOURCE: from existing budget appropriations from additional estimated revenues PX from unappropriated fund balance EXPLANATION: This budget amendment is requested to provide for the following: To appropriate funding from the IT Strategic Fund to the IT Strategic Fund operating budget data center hardware account to purchase hardware for the City Hall and Police Department Data Centers. ACCOUNTING ENTRY: BUDGETARY FUND BALANCE Fund Account 642 3605 REVENUE ESTIMATES (3601) Fund /Division Account EXPENDITURE APPROPRIATIONS (3603) Description IT Strategic Fund Balance Description Signed: / h! 0- //. Financial Approval:(F`tinance Director Signed: Approval: City Amount Debit Credit $547,499.45 $547,499.45 4 11.1e,-- Date � � 1 Date Signed: City Council Approval: City Clerk Date Description Division Number 6420 IT Strategic Account Number 9322 Data Center Hardware Division Number Account Number Division Number Account Number Division Number Account Number Signed: / h! 0- //. Financial Approval:(F`tinance Director Signed: Approval: City Amount Debit Credit $547,499.45 $547,499.45 4 11.1e,-- Date � � 1 Date Signed: City Council Approval: City Clerk Date Proposal for City of Newport Beach RFP No. 5 -16 - Data Center Information Technology Components Friday, June 01, 2012 Anthony Nguyen Purchasing Agent City of Newport Beach Purchasing Office 592 Superior Avenue, Building H Newport Beach CA 92663 Dear Mr. Nguyen One Dell Way Round RocA TX 78682, USA w .delLcom On behalf of your Dell Account Team we are pleased to submit the following proposal response for your consideration. We believe this enterprise -class storage solution will exceed your SAN requirements as outlined in your requirements while providing an excellent foundation for the future. The proposed solution from Dell Compellent offers the City of Newport Beach unique advantages based on highly efficient virtuahzed storage architecture unavailable anywhere else. With patented, built -in storage intelligence, Dell Compellent® Fluid Data'" storage delivers significant efficiency, scalability and flexibility. The Fluid Data architecture automates the movement and management of data at a granular level, enabling organizations like yours to constantly adapt to change, slash costs and secure information against downtime or disaster. Detailed information about each block of data is captured in action, providing unprecedented system intelligence inside the volume. A sophisticated data movement engine captures these use characteristics and intelligently stores, protects and manages data. We combine this sophisticated software with standards -based hardware into a single integrated solution, allowing enterprises of all sizes to move beyond simply storing data to actively, intelligently managing data. Other enterprise -class storage systems are comprised of proprietary, special - purpose hardware, such as backplanes, shared memory architecture and disk shelves. Huge amounts of resources are devoted to developing and testing these products —with the associated costs passed on to the end -user. Moreover, special - purpose hardware quickly becomes obsolete, with a long wait time until new - generation processors, switches, and other components are integrated. The Dell Compellent Storage Center is based on standards -based hardware designed for rapid deployment and expansion of storage without disruption of service. This enables enterprises to be technology neutral, adopting new hardware technologies to adapt to evolving business requirements. The advantages highlighted above vAll extend the investment of the City's existing infrastructure while increasing efficiencies and reducing cost for your organization. Dell Compellent technology will improve the availability of information and automate the management of the millions of data blocks which are captured and flow through the City's network. Dell Compellent has numerous years of accomplishment in designing large- systems storage networking solutions for our clients. Dell looks forward to working with you on this project. Should you have any questions regarding this response, please contact me at 408 - 965 -5181 or online at Sharon_Mooney@Dell.com. Dell's receipt of an award or purchase order for RFP #5 -16 from City of Newport Beach and subsequent performance in relation to this response shall be governed by and understood to indicate City of Newport Beach's acceptance of the State of California Department of General Services Participating Addendum to P31?C^ 2 6/1/2Ci2 Anthony Nguyen City Of Newport fc;a +dh the Western States Contracting Alliance (WSCA) Master Price Agreement B27160 found at http: / /www.mmd.admin.state. mn. us /wsca /signedpafi lesuploaded/ W2-PC%20B27160-CA- Dell- PA- Executed- 09245rsp.pdf . Any terms on a resulting Purchase Order from City of Newport Beach to Dell shall not be applicable. Additional questions may be directed to your Account Executive, Christopher Herry at 512- 659 -2648, or online at Christopher_Herry@Dell.com. Please refer to Dell Response number 3810806 on all correspondence. Sincerely, Sharon Mooney Proposal Manager Tabe of Contents ExecutiveSummary .......................................... ............................... 4 About Dell Competent ................................................. ............................... 5 Attachment A: Scope of Work .............................. ............................... 7 Attachment B: Statement of Compliance ............... ............................... 8 Attachment C: Proposer Information Form ............. ............................... 11 Appendix F: Proposal Pricing .............................. ............................... 12 Attachment D: Proposal Requirements Checklist ..... ............................... 13 Solution Documentation .................................... ............................... 14 Fluid Data Architecture ................................................. .............................16 Cost - Saving Storage ..................................................... .............................16 Hardware: Flexible, persistent platform scales without limits .. .............................17 Software: An open agile architecture to dynamically scale resources ...................... 18 Copilot Support and Services .......................................... .............................25 Training........................................................ ............................... 26 Insurance...................................................... ............................... 27 Appendix E: Reference ....................................... .............................28 Quotes......................................................... ............................... 29 ODell Inc. All rights reserved worldwide. Dell and the Dell logo are trademarks of Dell Inc. in the US and other countries. All third -party trademarks and brands referenced in any of these documents are the property of their respective owners. r Executive Summary Executive Summary Enterprise Storage with the Future Built In Dell Compellent will prove itself to be a cost - effective, flexible and resilient platform to improve the productivity of your staff and more effectively safeguard your data. Proposed Solution Compellent Storage Center combines a powerful data movement engine, virtualized software applications and an agile hardware platform to redefine efficiency, productivity and protection in a truly scalable enterprise storage solution. Based on our Fluid Data architecture, Storage Center integrates advanced virtualization features like intelligent tiering, thin provisioning, snapshots and replication to redefine efficiency, productivity and protection in a scalable enterprise solution. Pricing Pricing includes the following software: • Data Instant Replay • Dynamic Capacity • Enterprise Manager • Replay Manager • Data Progression • Remote Instant Replay - Replication Pricing includes the following hardware: • Series 40 Clustered Controller - Primary • Series 40 Clustered Controller -DR Site - Police Department • Storage Enclosure • SAS 15K Disk • SAS 7K Disk Pricing includes the following services: 5 years 24x7x365 Priority onsite support • Immediate phone support Site Installation • Training Pricing is valid for 180 days. �lliry O. t+ry�G�i. B!a.;ii ;, tiBh RsfbCCP2 y,S'. Executive Summary About Dell Compellent A. Our Story Compellent was founded in 2002 as the world was going through a series of profound changes. Companies were frustrated with the rigid boundaries of their existing storage and looking for new ways to manage their data, and Compellent recognized the opportunity to shake up the status quo and build a solution around customers' actual needs and wants. From this simple revelation came the innovative architecture known as Fluid Data. In 2011, Compellent joined the award - winning Dell Storage Portfolio and has since become an integral part of its industry- leading storage platform, embracing the idea that data should never be static or confined. Fluid Data now spans the entire Dell Storage portfolio to ensure all data is actively, intelligently moved throughout a business wherever and whenever it is needed, promoting centralized monitoring and data managing at a more granular level, cutting cost, time and risk, and giving customers the power to do more. B. Our Technology The Dell Compellent Storage Center SAN combines a powerful data movement engine, intelligent software and modular hardware that can help cut customer's costs up to 80 percent. Compellent features multi - protocol support, resiliency against downtime and disaster and block -level intelligence that automatically places data on the right storage tier to optimize performance and maximize cost savings. In fact, Dell Compellent pioneered and patented Automated Tiered Storage, capturing details about each block in action. Additionally, Dell Compellent hardware supports different server /host interfaces and drive technologies all within the same system allowing customers to scale and add capabilities on a single platform. Storage Center is backed by Copilot Support, a team of IT experts who go above and beyond traditional support offerings by proactively identifying and resolving issues. Many Compellent customers call Copilot Support their favorite feature - it's like having a Compellent expert on staff. C. Our Perpetual Software Model One of the most unique drivers of customer satisfaction is the concept that the software license for the system should be perpetual to the customer and not tied to the machine. That means that as customers upgrade their systems, they don't have to pay additional software license fees. This strategy starkly contrasts other storage vendors, who force customers to purchase new controller hardware to use a new feature. On competitive systems, certain features only work on certain models and in order to use new features, the customer must repurchase all existing software, since the software is tied to the controller model. Besides new software costs, maintenance must be re- purchased. Our persistent architecture and perpetual licensing enables current customers to upgrade their controller software to obtain new features, typically without charge. 5 C-sty of Nowport Ooach I I) ^,4,Vmrketmo . l_P. � Executive Summary D. Our Support Dell Compellent Copilot Support is a comprehensive and unique support offering developed to help ensure the satisfaction of every Dell Compellent customer. Our goal in Copilot is to identify problems before our customers do. Proactive remote monitoring is constantly checking and verifying system status and reporting all issues in real -time. If problems do occur, one phone call covers your entire storage infrastructure; one request gets you immediate resolution to every issue, and a team of dedicated experts delivers 24x7 phone support and optimization services. An independent survey of IT end users gave Dell Compellent Copilot Support the industry's highest rating. In fact, many of our customers say that Copilot Support is their favorite feature. E. Our Results: The Industry's Top -Rated SAN Our patented, built -in storage intelligence delivers significant efficiency, scalability and flexibility, earning our products and services widespread recognition. Since joining Dell's award- winning portfolio of storage solutions, Dell Compellent has received industry and tradeshow accolades including "Best of Show" at INTEROP Tokyo 2011, "Best Storage Product" at UK Techworld, "Finalist in Hardware for Virtualization" at VMworld 2010 and "Top MidMarket Product" by Everything Channel's CRN. Dell Storage customers made their voices heard in Storage Magazine's 6t' annual Quality Awards, offering praise to Compellent, EqualLogic, PowerVault and DX Object solutions, which earned some of the highest marks in the industry. And this is not a first. Over the past five years, Dell Compellent and EqualLogic have been awarded with this honor four times. Storage Magazine's 2011 Quality Awards Dell Storage highlights include: • #1 in product reliability and technical support • #2 in overall customer satisfaction by .01 • #2 in four other categories, including product quality • Dell Compellent and EqualLogic beat EMC by a wide margin in every category gvrnworld smo " /BW{Si MVNm I F. Your Results With Dell Fluid Data, the impact to your business is immediate. Business applications are implemented faster, information to make decisions is readily available, new technologies are quickly deployed and data is continuously protected. Dell Competlent automatically moves resources where they are needed, accelerating the speed of change to support the ever - increasing pace of business. • Slash the time and cost of IT by up to 80 percent • Immediately respond to increasing demand for services • Enable storage changes without application outages Reduce cycle time for new technologies • Deploy new applications without overbuying capacity • Help ensure data is recoverable and secure • Provide a fully virtualized foundation for your entire IT stack G. Project and Technical Personnel Dell is confident in our ability to hire and retain the most qualified candidates available. Dell does not publish or share employee resumes due to confidentiality reasons, Additionally, in a pre -award scenario, while requirements for Account Team resources may be scoped, assignment of personnel might be pending the project rollout. (1: .y of Newp"�L Bx. dl i i1c.i? Mr+ i "'C'tl mg L.. r. � Attachment A: Scope of Work Attachment- A: Scope of Work Follows this page for further review 7 I T8rt Be a ZII 1 7"R.U, M7.1, hr. - {.;n$ �V. I Service description Implementation of Dell Compellent Remote Instant Replay Introduction to your service agreement This service provides for the implementation of Dell Competlent array replication leveraging Remote Instant Replay array -based software (the "Supported Product" or "Supported Products ") for up to two existing Dell Compellent storage arrays as set forth more specifically in this Service Description (the "Service" or "Services'). This Service includes: Implementation planning for the Dell Compellent Remote Instant Replay environment. • Setup and initial configuration of the replication environment for up to 20 replicated volumes or a total of STB of total replicated source volumes. • Testing of the replication environment with a single test volume to validate replication functionality. • Conducting a brief product orientation session of the implemented replication environment. This Service is available for Dell Compellent storage solutions only ( "Supported Products ") and is not available on Dell I EMC, Dell Equall_ogicT ", Dell PowerVaultTM or any non -Dell solutions. A Dell representative will contact the customer to schedule this Service, allowing for at least a ten business day lead time prior to the start of the Service, based upon a mutually agreed to resource availability. This Service will be provided during normal Dell business hours, Customer local time, Monday through Friday, excluding holidays, unless other arrangements have been made through the Dell sales team and the project manager, This Service Description ('Service Description') is entered among you the customer ( "you" or "Customer) and the Dell entity identified on your invoice for the purchase of this Service. This Service is provided in connection with Customer's separate signed master services agreement with Dell that explicitly authorizes the sale of this Service (as defined herein) or, in the absence of such agreement, Dell's terms of sate applicable to commercial customers, which is available at www.Dell.com /terms (you can access this at www.Delt.com /terms in the United States) or your local Dell.com website and incorporated by reference in its entirety herein. By placing your order for the Services, utilizing the Services or associated software, or by clicking /checking the "I Agree" button or box on the Dell.com website in connection with your purchase or within a Dell software interface you agree to be bound by this Service Description and the agreements incorporated by reference herein. If you are entering this Service Description on behalf of a company or other legal entity you represent that you have authority to bind such entity to this Service Description, which case "you" or "Customer" shall refer to such entity. /vtidr 14, {Fji Service expires 1 year after purchase. EXCEPT TO THE EXTENT APPLICABLE LAW REQUIRES OTHERWISE, YOU MAY USE THIS SERVICE ONE TIME DURING THE 1 YEAR PERIOD FOLLOWING THE DATE OF ORIGINAL PURCHASE ("EXPIRATION DATE "). THE ORIGINAL PURCHASE DATE IS DEFINED AS THE EARLIER OF THE DATE OF THE INVOICE FOR THE SERVICE OR ORDER CONFIRMATION FRONADELL. DELL'SDELIV €RY6Fi�I�S f2GICEWILL�€D �D�4iI DAFiE}�TFi� EXPIRATION DATE EVEN IF YOU DO NOT USE THE SERVICE. The scope of your Service agreement Service SKUs See Appendix A The key Service steps include Services planning: Review the site environmental and technical readiness requirements. 2. Confirm readiness review and installation dates and highlight dependencies on complete Customer site readiness and product ship dates to meet the planned installation schedule Ensure that the Customer reviews, accepts, and abides by the terms and conditions of this Service Description. • Implementation planning: Consult with the Customer on the specific requirements for this Dell Compellent replication implementation. Create a valid design based on the customer's hardware and software configuration. Verify the existing Dell Compellent storage configuration. 1. Define /confirm the configuration meets the minimum hardware and software requirements. 13, Validate that the Customer's application and network parameters will meet replication requirements. Define the quality of service settings for the Dell Compellent replication software. Define replication partners and up to 20 volumes or 5TB of source volumes to be repticated. • Implementation and testing: _. Verify that the existing Dett Compellent SANS are at the proper revision levels and update as necessary. Verify connectivity between two physical locations. Configure replication partner(s). S Configure iSCSI ports and speeds as per the implementation plan. 5. Create volume replication per the implementation plan. Copy test data (- 100MB) to a single volume to validate replication functionality. Verify /test the status of the replication. Product awareness: Conduct a brief product orientation session ( -30 minutes) and review the associated documentation. This overview does not replace any available Customer education courses for this product. Project closeout: Provide documentation to Customer, reflecting the Services performed. Obtain Customer acknowledgment of the Services performed. Excluded Services Dell Compellent Storage Center implementation Services. Integration of replication software into any host based application. 2 ,1aV 4 nt,.,, I ?t�' Installation and configure of Dell Compellent Enterprise Manager, Ethernet network design or configuration of any kind, Replication via the Portable Volume feature. Disaster recovery design and planning. Any activities related to Ethernet networks other than the installation and cabling of Dell PowerConnectT switches. Performance testing. Any activities other than those specifically noted in this Service Description. Service specific Customer responsibilities Provide detailed information regarding the Dell Compellent replication environment, including details about the operating system ( "OS "), apptications and Service packs along with Information relating to the data to be replicated. Terms and conditions about your Service 1 Supported products This Service is available on select Dell Supported Products such as, OptiPlexT", LatitudeTm, Precision T', VostroT^ PowerEdgeTm, PowerEdge SCTM PowerVault`r', PowerConnectTM, Dell EqualLogicTM, Dell I EMC Storage SystemsTM, Dell Compellent, and select Dell printers, which are purchased in a standard configuration. Supported Products are added regularly so please contact your Deli sales representative to for the most up -to- date list of which Services are available on your Dell products. Each Supported Product is tagged with a serial number (the "Service Tag "). A separate service agreement must be purchased by the Customer for each Supported Product. For example, a printer purchased with a laptop system is not covered by the laptop system's service contract: the printer and the laptop will each need their own service contract. Please refer to the Service Tag on your Supported Product when contacting Dell for this Service. 2 Term of service This Agreement commences on the date you place your order and continues through the Term of Service. The "Term of Service' begins on the purchase date and extends for the term indicated on the Order Form. The number of systems, licenses, installations, deployments, managed end points or end -users for which Customer has purchased any one or more Services (defined below), the rate or price, and the applicable Term of Service for each is indicated on Customer's order form or other mutually- agreed upon form of invoice, order acknowledgment or purchase order (collectively, "Order Form'), Purchases of Services under this Agreement shall be solely for Customer's own internal use and not for resale or service bureau purposes. 3 Customer responsibilities A Authority to grant access. Customer represents and warrants that it has obtained permission for both Customer and Deli to access and use the Supported Product, the data on it, and all hardware and software components included in it, for the purpose of providing these Services. If Customer does not already have that permission, it is Customer's responsibility to obtain it, at Customer's expense, before Customer asks Dell to perform these Services. B Cooperate with phone analyst and on -site technician. Customer agrees to cooperate with and follow the instructions given by Dell phone analyst and its on -site technicians. Experience shows that most system problems and errors can be corrected over the phone as a result of close cooperation between the user and the analyst or technician. C On -site obligations. Where Services require on -site performance, Customer must provide free, safe and sufficient access to Customer's facilities and the Supported Product(s). Sufficient access includes ample working space, electricity, and a local telephone line. A monitor or display, a mouse (or pointing device), and keyboard must also be provided (at no cost to Dell), if the system does not already include these items. D Maintain software and serviced releases. Customer must maintain software and Supported Product(s) at Delt- specified minimum release levels or configurations as specified on PowerLink for Dell I EMC Storage or EqualLogicT", or as specified on www,support.dett.com for additional Supported Products. Customer must also ensure installation of remedial replacement parts, patches, software updates or subsequent releases as directed by Dell in order to keep the Supported Product(s) eligible for this Service. t; is (arrt e;,rr: erno <. Instant It ;lav 1 V1.4 ay 14,2.h'2 �!UU Data backup. Complete a backup of all existing data and programs on all affected systems prior to the delivery of this Service by Dell. DELL WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY OF DATA OR PROGRAMS or loss of use of system(s) arising out of this Service or related support activities or any act or omission, including negligence, by Dell or a third - party service provider. Third party warranties. These Services may require Dell to access hardware or software that is not manufactured by Dell. Some manufacturers' warranties may become void if Dell or anyone else other than the manufacturer works on the hardware or software. It is Customer's responsibility to ensure that Dell's performance of Services will not affect such warranties or, if it does, that the effect will be acceptable to Customer. DELL DOES NOT TAKE RESPONSIBILITY FOR THIRD PARTY WARRANTIES OR FOR ANY EFFECT THAT THE DELL SERVICES MAY HAVE ON THOSE WARRANTIES. 4 Important additional information RESCHEDULING. ONCE THIS SERVICE HAS BEEN SCHEDULED, ANY CHANGES TO THE SCHEDULE MUST OCCUR AT LEAST 8 CALENDAR DAYS PRIOR TO THE SCHEDULE DATE. IF CUSTOMER RESCHEDULES THIS SERVICE WITHIN 7 DAYS OR LESS PRIOR TO THE SCHEDULE DATE, THERE WILL BE A RESCHEDULING FEE NOT TO EXCEED 25% OF THE CUSTOMER PRICE FOR THE SERVICES. CUSTOMER AGREES THAT ANY RESCHEDULING OF THE SERVICE WILL BE CONFIRMED AT LEAST 8 DAYS PRIOR TO COMMENCEMENT OF THE SERVICE. Payment for hardware purchased with instalLation;& deployment services. Unless otherwise agreed to in writing, payment for hardware shall in no case be contingent upon performance or delivery of installation or deployment services purchased with such hardware. C Commercially reasonable limits to scope of service. Dell may refuse to provide Services if, in its opinion, providing the Services creates an unreasonable risk to Dell or Dell's Service providers or is beyond the scope of Services. Dell is not tiable for any failure or delay in performance due to any cause beyond its control. Service extends only to uses for which the Supported Product was designed. D Optional services. Optional services (including point -of -need support, installation, consulting, managed, and professional, support or training services) may be available for purchase from Dell and will vary by Customer location. Optional services may require a separate agreement with Dell. In the absence of such agreement, optional services are provided pursuant to this Agreement. E Assignment. Dell may assign this Service and /or Service Description to qualified third party service providers. F Cancellation. Dell may cancel this Service at any time during the Service term for any of the following reasons: Customer fails to pay the total price for this Service in accordance with the invoice terms: Customer is abusive, threatening, or refuses to cooperate with the assisting analyst or on -site technician; or Customer fails to abide by all of the terms and conditions set forth in this Service Description, If Dell cancels this Service, Dell will send Customer written notice of cancellation at the address indicated on Customer's invoice. The notice will include the reason for cancellation and the effective date of cancellation, which will be not less than ten (10) days from the date Dell sends notice of cancellation to Customer, unless state law requires other cancellation provisions that may not by varied by agreement. IF DELL CANCELS THIS SERVICE PURSUANT TO •; t:' 1 ; „�..'. 3c�iT. ,..� .;f::. �- r C, ;.�,(:!,I:. �. F? �v:?l; 1 gC.� ?'; s;71 ... �� I i. (l't. _ a.' THIS PARAGRAPH, CUSTOMER SHALL NOT Customer's entire Supported Product BE ENTITLED TO ANY REFUND OF FEES before the expiration of the then - current PAID OR DUE TO DELL. service term, provided Customer is t "e G Geographic limitations & relocation. Th;s original purchaser of the Supported Service will be delivered to the site(s) Product and this Service, or Customer indicated on the Customer's invoice. This purchased the Supported Product and this Service is not available at all locations. Service from its original owner (or a Service options, including service levels, previous transferee) and complied with all technical support hours and onsite the transfer procedures available at response times will vary by geography and www.support.dell.com. A transfer fee may certain options may not be available for apply. Please note that if Customer or purchase in Customer's location. Dell's Customer's transferee moves the obligation to supply the Services to Supported Product to a geographic relocated Supported Products is subject to locatior in which this Service is not local service availability and may be subject available (or is not available at the same to add:'.ional fees, and to inspection and price) as Customer paio for this Service, recerti` cation of the relocated Supported Customer may not have coverage or may Products at Dell's then current time and incur an additional charge to ma ntain the materials consulting rates. Customer will same categories I support coverage at provide Dell with sufficient and safe access the new location. . f Customer chooses s not to Customer's facilities at no cost to Deli to pay such additional charges, Customer's for Dell to fulfill Dell's obligations. Service may be automatically changed to categories of support which are available at H Transfer of service. Subject to the such price or a lesser price in such new limitations set forth in this Service location with no refund available. Description, Customer may transfer this Service to a third party who purchases For more Information about any of our sery ice offerings, please contact your Dell represrtntative or visit www.dell.com /services Availability varies by country. To learn more. customers and Dell Channe! Partners should contact your sales representative for more information. © 2010 Dell Inc. All rights reserved. Trademarks and trade names may be used in this document to refer to either the entities cEaiming the marks and names or their products. Specificaticns are correct at date of pubtication but are subject to availability or change without notice at any time. Dell and its affiliates cannot be responsible for errors or omissions in typography or photography. Dell's Terms and conditions of sale apply and are available at www.Delt.com and on request. ";ay � Jr, °,;.fl.:..ncntrr.l :I uf':ed t_ornrefler,t Rf3i; >otr- lrlsianf Rcpla I va.�lti 1� 1rd,lil].::" Appendix A Service SKUs US SKU SKU Description Partner 935 -5688 Implementation of Dell Compellent Remote Instant Reptay EDT 935 -5698 Implementation of Dell Compellent Remote Instant Replay. Add -on EDT LA SKU SKU Description Partner 935 -6038 Implementation of Dell Compellent Remote Instant Replay EDT 935 -6048 Implementation of Delt Compellent Remote Instant Replay, Add -on EDT BZ SKU SKU Description Partner 935 -5888 Implementation of Dell Compellent Remote Instant Replay EDT 935 -5898 Implementation of Dell Compellent Remote Instant Replay, Add -on EDT EMEASKU SKU Description Partner 683-17532 Implementation of Dell Compellent Remote Instant Replay EDT 6 83 -175 33 Implementation of Dell Compellent Remote Instant Replay. Add on EDT APJ POS SKU SKU Description Partner 885 -10648 Implementation of Dell Compellent Remote Instant Reptay EDT 885 -10649 Implementation of Dell Compellent Remote Instant Replay, Add -on EDT APJ APOS SKU SKU Description Partiner 683-16170 Implementation of Dell Compellent Remote Instant Replay EDT 683 -16171 Implementation of Dell Compellent Remote Instant Replay. .Add -on EDT lmplenletttP don ;1` CPO (.XNtlpel:lent Remote !'i5!'81'lt i=ep' ;y 1 vi. 4 1 :ihl" -V i.4, '012' �•� Appendix B Exceptions to Dell business hours Court" Dell business hours St Kitts. St. Lucia, SL Vincent, Trinidad, Vi gin Islands, Rest of English speaking Caribbean 7:00 AM to 4:00 PM Barbados, Bahamas, Belize, Costa Rica, EI Salvador, Grand Cayman. Guatemala, Honduras, Jamaica, Panama, Puerto Rico, Rep. Dominicans. Suriname. Turks and Caicos 8:00 AM, to 5:00 PM Australia, Bermuda, China, Haid. Hong Kong. Japan, Korea. Malaysia, Netherland Antilles. New Zealand, Singapore, Taman, Thailand 9:00 AM to 5:00 PM Arcentina. India Paraguay, Uruguay 9:00 AM to 6:00 PM Bolivia, Chile 9:00 AM to 7:00 PM 8, - P D)O C..orno J;ent RernCI "e I"iMani. n@�p1i3% .. Ie I la,' 2012 Service description Installation and Implementation of a Dell Compellent NAS Device Introduction o your service agreement This service provides for the installation and implementation of up to two (2) Dell Compellent Network Attached Storage ('NAS') (the "Supported Product' or `Supported Products'), as set forth more specifically in this Service Description (the 'Service" or "Services'). This Service includes: Implementation planning. Physical installation of the Dell Compeltent NAS hardware components. NAS Cluster setup and configuration, if required. Implementation of up to six network file systems ( "NFS ") or common internet file systems ( "CIFS') exports /shares. Brief orientation session with a configuration guide documenting the implementation. This Service is available for Dell Compellent storage solutions only ('Supported Products') and is not available on Dell I EMC, Dell EqualLogic ", Dell PowerVaultrM or any non -Dell solutions. A Del '. representative will contact the customer to schedule this Service, allowing for at least a ten business day lead time prior to the start of the Service, based upon a mutually agreed to resource availability. This Service wdl be provided during normal Dell business hours. Customer local time, Monday through Friday, excluding holidays, unless other arrangements have been made through the Dell sales team and the project manager. This Service Description ( "Service Description ") is entered among you the customer ( 'you' or "Customer ") and the Dell entity identified on your invoice for the purchase of this Service. This Service is provided In connection with Customer's separate signed master services agreement with Dell that explicitly authorizes the sate of this Service (as defined herein) or, in the absence of such agreement, Dell's terms of sale applicable to commercial customers, which is available at www.Dell.com /terms (you can access this at www.Dell.com /terms in the United States) or your local Delt.com website and incorporated by reference in its entirety herein. By placing your order for the Services, utilizing the Services or associated software, or by clicking /checking the "I Agree' button or box on the Dell.com website .n connection with your purchase or within a Dell software .nterface you agree to be bound by this Service Description and the agreements incorporated by reference herein If you are entering this Service Description on behalf of 9.'.:1 t tipiL - -1 i'`'ta(IC:rI of a De! ii3' "1 ;.7G;!lPnt NA'" ,. 4V: c,2 vi. 4 1 lie "Y:[3�:' 0,9. 2011 a company or other legal entity you represent that you have authority to bind such e ^.tity to this Service Description, which case "you" or 'Customer" shall refer to such entity. Service expires I year after purchase. EXCEPT TO THE EXTENT APPLICABLE LAW REQUIRES OTHERWISE, YOU MAY USE THIS SERVICE ONE TIME DURING THE I YEAR PERIOD FOLLOWING THE DATE OF ORIGINAL PURCHASE ( "EXPIRATION DATE "). THE ORIGINAL PURCHASE DATE IS DEFINED AS THE EARLIER OF THE DATE OF THE INVOICE FOR THE SERVICE OR ORDER CONFIRMATION FROM DELL. DELL'S DELIVERY OFT HE SERVICE WILL BE DEEMED SATISFIED AFTER THE EXPIRATION DATE EVEN IF YOU DO NOT USE THE SERVICE. The scope of your Service agreement Service SKUs See Appendix A The key Service steps include Service planning: 1. Review the site environmental and technical readiness requirements. 2. Confirm readiness review and installation dates and highlight dependencies on complete Customer site readiness and product ship dates to meet the planned installation schedule. 3 Ensure that the Customer reviews, accepts, and abides by the terms and conditions of this Service. Implementation planning: 7. Review and obtain the site technical requirements with the Customer. 2 Verify that the existing hosts meet the minimum hardware and software requirements. Create a valid implementation plan based on the Customer's hardware and software configuration: 4. Define the storage allocation: a. Define the boot from SAN volume. b Define the storage allocation. Define the replay schedule. ' Define the server mappings. 11 Define Common. Interface Server ( "CIFS ") and Network File System ( "NFS'; shares and exports. 5 Define NAS Cluster setup parameters. 5 Define /confirm that the configuration meets the minimum hardware and software requirements for the environment. Implementation and testing: 1. Install the Dell Competlent NAS device components: a. Unpack and inspect all hardware prior to installation. b Mount any necessary rack related hardware into the Dell supported rack. r., If needed, remove any components (such as: blades, power supplies and drives; to reduce the overall weight. d Mount the storage array components into the rack /rails. Reinstall any components that were removed from the product. nstall Customer - provided power distribution units (`PDUs ") onto the rack, as needed for the proper power configuration of the product. g Install and route all power and interconnect cables to the storage components. 2 Instal!atfon and l:v, (- rrr.. ^tacion of a Dell Cornpe-llent NAS Device 1 v1.4 1 Decernber 09, 201.1e h Attach any management ports to the Customer - provided network drops. Power on the product and verify basic functionality ensuring that there are no fault indicators. L Configure the storage, as set forth in the implementation plan for Devi Compe;lent NAS integration. a Configure the storage subsystem b Configure the HBA for boot from SAN. c Install the operating system on the boot from SAN volume. •1 Configure De;, Comoellent NAS clustering services. as necessary. ._ Configure up to six NFS exports ! C!FS shares. f Integrate into directory services, as needed. Partition and format the Volumes. If required, configure the NAS cluster as per the implementation plan. a. Test the NAS cluster for proper functionality and faitover capabilities. 4. Remove all packaging material to a Customer- designated area within the immediate (within 10 meters of the) installation location, or arrange with the Customer for Customer removal. • Product awareness: 1 Conduct a brief product orientation session ( -30 minutes) and review the associated documentation with the Customer. This overview does not replace any available Dell education courses for this product. • Project closeout: 1. Provide documentation to reflect the Services performed. Z Obtain Customer acknowledgment of the Services performed. Excluded Services • Any activities other than those specifically noted in this Service Description. -7 .'1St liariol' a l i hn"'Iei of,, Jell Cc),' �Peltent NJ LL D I.Pce': i A. l i r <=i711: }('r' 09 "M i e Terms and conditions about your Service 1 Supported products This Service is available on select Dell Supported Products such as, OptiPlexTM, LatitudeTM, PrecisionTM, VostroTM, PowerEdgeTM, PowerEdge SCTM, PowerVaultTM, PowerConnectTM, Dell EqualLogicTM, Dell I EMC Storage SystemsTM, Dell Competent, and select Dell printers, which are purchased in a standard configuration. Supported Products are added regularly so please contact your Dell sates representative to for the most up -to- date list of which Services are available on your Dell products. Each Supported Product is tagged with a serial number (the "Service Tag "). A separate service agreement must be purchased by the Customer for each Supported Product. For example, a printer purchased with a laptop system is not covered by the laptop system's service contract: the printer and the laptop will each need their own service contract. Please refer to the Service Tag on your Supported Product when contacting Dell for this Service. 2 Term of service This Agreement commences on the date you place your order and continues through the Term of Service. The "Term of Service" begins on the purchase date and extends for the term indicated on the Order Form. The number of systems, licenses, installations, deployments, managed end points or end -users for which Customer has purchased any one or more Services (defined below), the rate or price, and the applicable Term of Service for each is indicated on Customer's order form or other mutually- agreed upon form of invoice, order acknowledgment or purchase order (collectively, "Order Form "). Purchases of Services under this Agreement shall be solely for Customer's own internal use and not for resale or service bureau purposes. Authority to grant access. Customer represents and warrants that it has obtained permission for both Customer and Dell to access and use the Supported Product, the data on it, and all hardware and software components included in it, for the purpose of providing these Services. If Customer does not already have that permission, it is Customer's responsibility to obtain it, at Customer's expense, before Customer asks Dell to perform these Services. B Cooperate with phone analyst and on -site technician. Customer agrees to cooperate with and follow the instructions given by Dell phone analyst and its on -site technicians. Experience shows that most system problems and errors can be corrected over the phone as a result of close cooperation between the user and the analyst or technician. C On -site obligations. Where Services require on -site performance, Customer must provide free, safe and sufficient access to Customer's facilities and the Supported Product(s). Sufficient access includes ample working space, electricity, and a local telephone line. A monitor or display, a mouse (or pointing device), and keyboard must also be provided (at no cost to Dell), if the system does not already include these items. D Maintain software and serviced releases. Customer must maintain software and Supported Product(s) at Dell- specified minimum release levels or configurations as specified on PowerLink for Dell I EMC Storage or EqualLogicTM, or as specified on www.suoport.dell com for additional Supported Products. Customer must also ensure installation of remedial replacement parts, patches, software updates or subsequent releases as directed by Dell in order to keep the Supported Product(s) eligible for this Service. 3 Customer responsibilities 4 1 ..1 a. 1 r. tp.... .,. 7r,9t JrS w 13E hroir}wt °�'kLnt N'A S_. N.4 .� �h�<e: in b I rfill Data backup. Complete a backup of all existing data and programs on all affected systems prior to the delivery of this Service by Dell. DELL WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY OF DATA OR PROGRAMS or loss of use of system(s) a,'sing out of this Service or related support activ "lies or any act or omission, including negligence, by Dell or a third - party service provider. Third party warranties. These Services may require Dell to access hardware or software that is not manufactured by Dek. Some manufacturers' warranties may become void f Dell or anyone else other than the manufacturer works on the hardware or software. It is Customer's responsibility to ensure that Dell's performance of Services will not affect such warranties or, if it does, that the effect will be acceptable to Customer. DELL DOES NOT TAKE RESPONSIBILITY FOR THIRD PARTY WARRANTIES OR FOR ANY EFFECT THAT THE DELL SERVICES MAY HAVE ON THOSE WARRANTIES. 4 Important additional information RESCHEDULING. ONCE THIS SERVICE HAS BEEN SCHEDULED, ANY CHANGES TO THE SCHEDULE MUST OCCUR AT LEAST 8 CALENDAR DAYS PRIOR TO THE SCHEDULE DATE. IF CUSTOMER RESCHEDULES THIS SERVICE WITHIN 7 DAYS OR LESS PRIOR TO THE SCHEDULE DATE, THERE WILL BE A RESCHEDULING FEE NOT TO EXCEED 25% OF THE CUSTOMER PRICE FOR THE SERVICES. CUSTOMER AGREES THAT ANY RESCHEDULING OF THE SERVICE WILL BE CONFIRMED AT LEAST 8 DAYS PRIOR TO COMMENCEMENT OF THE SERVICE. Payment for hardware purchased with installation & deployment services. Unless otherwise agreed to in writing, payment for hardware shall in no case be contingent upon performance or delivery of installation or deployment, services purchased with such hardware. C Commercially reasonable limits to scope of service. Dell may refuse to provide Services if, in its opinion, providing the Services creates an unreasonable risk to Deil or Dell's Service providers or is beyond the scope of Services. Dell is not liable for any failure or delay in performance due to any cause beyond its control. Service extends only to uses for which the Supported Product was designed. D Optional services. Optional services (including point -of -need support, installation, consulting, managed, and professional, support or training services) may be available for purchase from Dell a ^d wit' vary by Customer location. Optional services may require a separate agreement with Dell. In the absence of such agreement, optional services are provided pursuant to this Agreement. E Assignment. Dell may assign this Service and/or Service Description to qualified third party service providers. F Cancellation. Dell may cancel this Service at any time during the Service term for any of the following reasons: Customer fails to pay the total price for this Service in accordance with the invoice terms. Customer is abusive, threatening, or refuses to cooperate with the assisting analyst or on -site technician; or • Customer fails to abide by all of the terms and conditions set forth in this Service Description. If Dell cancels th s Service, Dell will send Customer written notice of cancellation at the address indicated or. Custor er's invoice. The notice witi Include the reason for cancellation and the effective date of cancellation, which will be not less than ten (10) days from the date Dell sends notice of cancellation to Customer, unless state law requires other cancellation provisions that may not by varied by agreement. IF DELL CANCELS THIS SERVICE PURSUANT TO 5 �s:a llaticw i and, n plerne—. : :tat..i o• of D mlI C <i° n pelient ; AS DcvIce: ii. a ; Dc enhe r 01 ' _' . i THIS PARAGRAPH, CUSTOMER SHALL NOT Customer's entire Supported Product BE ENTITLED TO ANY REFUND OF FEES before the expiration of the then - current PAID OR DUE TO DELL. service term, provided Customer is the G Geographic limitations & relocation. This original purchaser of the Supported Service will be delivered to the site(s) Product and this Service, or Customer indicated on the Customer's invoice. This purchased the Supported Product and this Service is not available at all locations. Service from its original owner (or a Service options. including service levels, previous transferee) and complied with all technical support hours and onsite the transfer procedures available at response times will vary by geography and www.support.deti.com_ A transfer fee may certain options may not be available for apply. Please note that ,f Customer or purchase in Customer's location. Dell's Customer's transferee moves the obligation to supply the Services to Supported a geographic relocated Supported Products is subject to which t s w location in which this Service is not local service availability and may be subject available (or is not available at the same additional fees, and to inspection and price) as Customer paid for this Service. re recertification of the relocated Supported Customer may not have coverage or may Products at Dell's then current time and i ncur an additional charge to maintain the materials consulting rates. Customer will same categories of support coverage at provide Dell with sufficient and safe access the new location. If Customer chooses not to Customer's facilities at no cost to Dell to pay such additional charges, Customer's for Deft to fulfill Dell's obligations. Service may be automatically changed to categories of support which are available at h Transfer of service. Subject to the such price or a lesser price in such new limitations set forth in this Service location with no refund available. Description, Customer may transfer this Service to a third party who purchases For more inform at Ion about any of our service offerings, please contact your Delt representative or visit www.dell.com/service s Availability varies by country To learn more. customersnd Dell Channel Partners should contact your sales representative for more infoimadon. ©201D Dell Inc All rights reserved. Trademarks and trade names may be used :� t.-:s document to refer to either the ent'0es claiming the. marks and names or their products, Specifications are correct at date of publication but are subject to availabillly or change without notice at anytime. Dell and its affiliates cannot be responsible for errors or omissions in typography or photography. Dell's terms and conditions of sale apply and are available at www.Del1 coM and on request. �d )n?4311;l:'1on and Irsoleinefxir,t;r,,n a �f <a iJq, ?i l,.orncsa3len;. i37.t r,:. *•.ir:. =, ; v1 f D^a:.etnkie!r 09. 203 1. ,, 0, 6 ' ,i Service SKUs US SKU SKU Description Partner 935 -5728 Installation and Implementation of a Dell Compellent NAS Device EDT 935 -5738 Installation and Implementation of a Dell Compellent NAS Device. Add -On . EDT LA SKU SKU Dexription Partner 935 -6378 Installation and Implementation of a Dell Compellent NAS Device EDT 935 -6088 Installation and Implementation of a Dell Compellent NAS Device, Add -On " EDT BZ SKU SKU Description Partner 935 -5928 Installation and Implementation of a Dell Compellent NAS Device EDT 935 -5938 Installation and Implementation of a Dell Compellent NAS Device, Add -On EDT EMEA SKU SKU Description Partner 781-10217 Installation and Implementation of a Dell Compellent NAS Device EDT 781. -10216 Installation and Implementation of a Dell Compellent NAS Device, Add -On " EDT APJ POS SKU SKU Description Partner 663-16574 Installation and Implementation of a Dell Compellent NAS Device EDT 683 -16575 installation and Implementation of a Dell Compellent NAS Device. Add -On " EDT APJ APOS SKU SKU Description Partner 683-16174 Installation and Implementation of a Dell Compellent WAS Device EDT 683 -16175 Installation and Implementation of a Dell Compellent WAS Device, Add -On ` EDT * Must be purchased in conjunction with another onsite, non add -on engagement such as SAN Implementation. ft i i Y.itin t nr>rllnr N> v, >.,I ' F)rc.-;rlb, C1i. 201.1 • � * � Exceptions to Dell business hours Country Dett business hours St. Kitts, St. Lucia, St. Vincent, Trinidad, Virgin Islands, Rest of English speaking Caribbean 7:00 AM to 4:00 PM Barbados, Bahamas, Belize, Costa Rica, El Salvador, Grand Cayman, Guatemala, Honduras, Jamaica, Panama. Puerto Rico, Rep, Dominicana, Suriname, Turks and Caicos 8'.00 AM to 5:00 PM Australia, Bermuda, China. Haiti, Hong Kong, Japan, Korea, Malaysia, Netherland Antilles, New Zealand, Singapore, Taiwan, Thailand 9:00 AM to 5:00 PM Argentina, India, Paraguay, Uruguay 9:00 AM to 6:00 PM Bolivia, Chile 9:00 AM to 7:00 PM 1 t ..r. � r: J.;.:: (-- c)m ,. ^lr.��.f N AS D-,,. ce I ..'. 4 1 De :,, IF:. � /t,:. I Service description Installation and Implementation of a Dell Compellent Storage Array Environment TntroducZio',r to your service agreement This service provides for the implementation of a single Dell Compellent storage array multi -host switched fibre channel ( "FC ") or internet SCSI (' iSCSI') storage area network ( "SAN ") environment (the "Supported Product" or "Supported Products'), as set forth more specifically in this Service Description (the "Service" or "Services'). This Service includes the following: • Project management for the Service. • Implementation planning. • Physical installation of the storage hardware, including devices such as: Dell Compellent storage controller(s), n Dell Compellent disk enclosures, FC or iSCSI host bus adapters ( "HBAs ") and network interface cards ( "NIC ") (into existing Dell Servers only), as necessary, for host SAN connectivity. FC or Dell Ethernet switches (nor.- director class) as part of this Service, • Configuration o` up to the quantity as defined by the SKU description of supported iSCSI (physical or virtual) or FC hosts • Configuration and implementation of the storage array to the hosts. Conducting a brief product orientation session of the implemented storage environment. Provide a configuration guide documenting the implementation. Note: Physical installation (rack & stack) of server(s) and /or installation of the network operating system ('NOS-) are not incuded in this Service. If required, such services can be purcnased separately. This Service is available for Deli Compellent storage sotutions only ( "Supported Products ") and is not available on Dell I EMC, Dell EqualLogica", Dell PowerVaultTM or any non -Dell solutions. This Service will be provided during normal Dell business hours Monday through Friday (8:00am to 6:OOpm Customer local time) unless specified otherwise in Appendix B. Any services beyond normal Dell business hours will be reflected on the Customer's invoice. No service activities shall take place during local, state and/or country holidays unless other arrangements have beer, made through the sales team and the Dell project manager. This Service Description ( "Service Description!') is entered among you the customer ( "you' or "Customer ") and the Dell entity identified on your invoice for the purchase of this Service. This Service IL InSi &hetl:7n Eind it c inen!:e ion o% a Dell Compellent Shorag e Array En�iimnrm' nt 1 v1.51 7anuai y 2` >. 2.012 is provided in connection with Customer's separate signed master services agreement with Dell that explicitly authorizes the sale of this Service (as defined herein) or, in the absence of such agreement, Den's terms of sale applicable to commercial customers, which is available at www.Dell.com /terms (you can access this at www.Dell.com /terms in the United States) or your local Dell.com website and incorporated by reference in its entirety herein. Locating your Terms of Sate. Customers based in the United States may access their Commercial Terms of Sale at v✓ww.Dell.com /terms. Custor -ers located outside of the United States may access their terms of sale and service from their local www.De ;: com website or by navigating to their cou ^,try- specific service terms at www.Dell.com /servicecontracts. From that website, you must select your country and preferred language from the appropriate drop -down menu of the Dell sales segment from which yo.. purchased the Service (either Small & Medium Business or Large Business & Public Sector) For assistance locating your terms of sale please contact Dell technical support or your sales representative. Locating your Service Descriptions. Service Descriptions are available online at www.Del ;.com /servicecontracts. From that website, you must select your country and preferred language from the appropriate drop -down menu of the Dell sales segment from which you purchased the Service (either Small & Medium Business or Large Business & Public Sector). That selection will automatically re- direct you to a webpage presenting a list service contracts available in each country. Please refer to the stock- keeping unit or "SKU' description on your invoice or order acknowledgement to confirm which service contracts you have purchased. For additional assistance locating a service contract, please contact Dell technical support or your sales representative. Acceptance of this Service Description. You agree to be bound by this Service Description and the agreements incorporated by reference herein by placing your order for the Services, receiving delivery of or utilizing the Services or associated software, or by clicking /checking the "I Agree" button or box on the Dell.com website in connection with your purchase or within a Dell software interface. If you are entering this Service Description on behalf of a company or other legal entity you represent that you have authority to bind such entity to this Service Description, which case "you" or "Customer" shalt refer to such entity. In addition to receiving this Service Description, Customers in certain countries may also be required to execute a signed purchase agreement. Service expires 1 year after purchase. EXCEPT TO THE EXTENT APPLICABLE LAW REQUIRES OTHERWISE, YOU MAY USE THIS SERVICE ONE TIME DURING THE 1 YEAR PERIOD FOLLOWING THE DATE OF ORIGINAL PURCHASE ( "EXPIRATION DATE "). THE ORIGINAL PURCHASE DATE IS DEFINED AS THE EARLIER OF THE DATE OF THE INVOICE FOR THE SERVICE OR ORDER CONFIRMATION FROM DELL. DELLS DELIVERY OF THE SERVICE WILL BE DEEMED SATISFIED AFTER -HE EXPIRATION DATE EVEN IF YOU DO NOT USE THE SERVICE. The scope of you', Service agreernen Service SKUs See Apperdix A 2 !n >tallabcn avid nx;l rner r;a_ion of a D< -R C:ompellent Swragil, : Array Envi onr pmt 1 v1.5 1 Jiinuar,, 2G. 201? The key Service steps include Service planning: Review the site environmental and technical readiness requirements. _'. Confirm readiness review and installation dates and highlight dependencies on complete Customer site readiness and product ship dates to meet the planned installation schedule. D. Ensure that the Customer reviews, accepts, and abides by the terms and conditions of this Service Description. Implementation planning: _. Obtain and review the site technical requirements with the Customer. 2. Verify that the existing hosts meet the minimum hardware and software requirements. Create a valid implementation plan based on the Customer's hardware and software configuration: Define the storage allocation: i. Storage Policies and Volumes. it. Server mappings. Define the switch configurations. Define /confirm that the configuration meets the minimum hardware and software requirements for the environment. Discuss the recommended LAN configurations and security settings for all iSCSI hosts with the Customer, if applicable. As necessary, plan and document valid standalone iSCSI fabric(s) for new Dell Ethernet switches(non- director class), based on Dell Compellent best practice guidelines: Note: For Service configurations that include, non -Dell or shared iSCSI network switches, review recommended !SCSI best practice guidelines with Customer for Customer configuration of these network switches. Implementation and testing: I.. Install Dell Compellent storage array environment components (storage controllers, disk enclosures, fibre channel or Ethernet switches): Unpack and inspect all hardware prior to installation. Mount any necessary rack related hardware into the Dell supported rack. If needed, remove any components (such as: power supplies and drives) to reduce the overall weight. Mount the storage array components into the rack /rails. c Reinstall any components that were removed from the product. f Install Customer - provided power distribution units ( "PDUs ") onto the rack, as needed, for the proper power configuration of the product. y. Install and route all power and interconnect cables to the storage components. Attach any management ports to the Customer - provided network drops. Label all of the interconnect cables. Power on the product and verify basic functionality ensuring that there are no fault indicators. e. Configure the storage array within the SAN environment, as per the implementation plan: Assign serial numbers to storage controller(s). Run and configure the setup wizard, including: P. Installing any purchased license(s). :i Configure disks. Configure controllers. Configure Storage Center system settings. !:1S i ?If 2,ifiJr; and illip1". >-'^:- r ".ti;lti�;'i t3 i3 i ir. -EE Carnpr..' i( ,r�' St,3ii {r e .1.>T!a L;'wi!oo� ten'' , • /�l_; I t+anuar; %f,, 2,W') E) 3. Configure the new fibre channel switches, as per the implementation plan: a. Confirm that the switch firmware is at the approved version: update as necessary. u. Create /modify the storage zones. 4. Configure the storage, as per the implementation plan: a. Create Storage Profiles. b. Create Volumes. _. Assign storage profiles to the appropriate volumes. u. Create volume replay schedules, as necessary. 5. Install and configure Dell Competlent Enterprise Manager onto a single supported Windows@O - based server. .. Configure Object Database Connectivity ( "ODBC ") for Microsoft® SQL ServerTM connectivity, as necessary. b. Configure and test Dell Compellent Enterprise Manager phone home. 5, Configure the hosts, as per the implementation plan: Validate that the host firmware is at the approved versions: i. On Dell hardware, update as necessary. ii. On non -Dell hardware, ensure that the Customer updates as necessary. b On Dell hosts, install the HBA(s) or NIC(s) and related drivers: Power cycle the host(s) to ensure a proper boot cycle. Install the HBA(s) or NIC(s) into the host. Ensure that the HBA(s) or NIC(s) firmware is at the approved levels, update as necessary. Install the HBAW or NIC(s) driver into the host operating system, as necessary, On non -Dell hosts, ensure that the Customer has installed the HBA(s) or NIC(s) and driver. d. Install and route all the hosts to switch connectivity cables. e. Label the interconnect cables. i`. Connect the host connectivity cables. Configure /zone host ports to the switch fabrics, as necessary. il Install any required host -based storage array server software. Configure supported native operating system Mufti -Path 1/0 ( "MPIO ") failover software. Map the servers to the appropriate volumes. 7. Configure the iSCSI parameters on the array, if applicable, as per the implementation plan: Configure iSCSI IP addresses on the storage array including the control IP as necessary. Register hosts and confirm connectivity. & Configure challenge handshake authentication protocol ( "CHAP "), as needed, as per the implementation plan: a. Disconnect and clear iSCSI initiator settings on all hosts. b. Configure the CHAP user and enable it on the storage array. c Configure iSCSI initiator with CHAP on all hosts. 1 Verify host to volumes connectivity: Partition and format the volumes, as per the implementation plan, 10. Configure the fault domains for failover. =1 Configure and test email notification, as per the implementation plan. Configure and test phone home, as per the implementation plan. >..-S Remove all installation packaging to a Customer - designated area within the immediate installation location, or arrange with the Customer for Customer's own removal of it, C,' 3„u t47tF',`<e io:� 0 C'e.11 :.,wy �$ .rctG11 sfry li,i.. A yii:Fi:IdiY ^ ;; ms's, <L?' a] Product awareness: Conduct a brief product orientation session ( -30 minutes) and review the associated documentation with Customer. This overview does not replace any available Dell education courses for this product. Demonstrate the failover capability, if applicable. Project closeout: Provide documentation to reflect the Services performed. Obtain Customer acknowledgment of the Services performed. Excluded Services • Installation or configuration of any director class switch(es), additional services are required. • Performance tuning of any kind. • Clustering of Servers. • Scripting of any kind. • Installation or configuration Fibre Channel over Ethernet ( "FCoE ") of any kind. • Installation of server(s) or network operating systems ( "NOS "). • Installation of any product into an unsupported rack. • Installation of HBAs and /or drivers into non -Dell servers • Configuration of advanced features (such as Replication). • Any activities to existing Ethernet network(s). • This Service is limited to validated legacy PowerConnect switches and Force10 switches only and is not available for PowerConnect B, J or W series switches. • Any Ethernet configuration activities other than those specifically noted in this Services Description. • Installation or configuration of Microsoft SQL Server. • Installation and configuration of Network Attached Storage ( "NAS ") device(s). • Any activities other than those specifically noted in this Service Description, Service specific Customer responsibilities • Ensure that a supported NOS with the current Service Pack and BIOS is installed and operational on each server. • Ensure that appropriate services are purchased for installation and configuration of any director class switches) if sold with this solution. • Dispose of the packing material and other debris. .d,t,! nn vl.'�S �6. Terms and conditions about your Service 1 Supported products This Service is available on select Dell Supported Products such as, OptiPlexrM LatitudeTM, PrecisionTM, VostroTm, PowerEdgeTM, PowerEdge SCT' , PowerVaultTm, PowerConnectfO, Dell EqualLogic`r', Dell I EMC Storage SystemsTM, Dell Compellent, and select Dell printers, which are purchased in a standard configuration. Supported Products are added regularly so please contact your Dell sales representative to for the most up -to- date list of which Services are available on your Dell products. Each Supported Product is tagged with a serial number (the "Service Tag "). A separate service agreement must be purchased by the Customer for each Supported Product. For example, a printer purchased with a laptop system is not covered by the laptop system's service contract: the printer and the laptop will each need their own service contract. Please refer to the Service Tag on your Supported Product when contacting Dell for this Service. own internal use and not for resale or service bureau purposes. 3 Customer responsibilities A Authority to grant access. Customer represents and warrants that it has obtained permission for both Customer and Dell to access and use the Supported Product, the data on it, and all hardware and software components included in it, for the purpose of providing these Services. If Customer does not already have that permission, it is Customer's responsibility to obtain it, at Customer's expense, before Customer asks Dell to perform these Services. B Cooperate with phone analyst and on -site technician. Customer agrees to cooperate with and follow the instructions given by Dell phone analyst and its on -site technicians. Experience shows that most system problems and errors can be corrected over the phone as a result of close cooperation between the user and the analyst or technician. 2 Term of service C On -site obligations. Where Services require on -site performance, Customer A This Agreement commences on the date must provide free, safe and sufficient you place your order and continues access to Customer's facilities and the through the Term of Service. The 'Term of Supported Product(s). Sufficient access Service" begins on the purchase date and includes ample working space, electricity, extends for the term indicated on the and a local telephone line. A monitor or Order Form. The number of systems, display, a mouse (or pointing device), and licenses, installations, deployments, keyboard must also be provided (at no cost managed end points or end -users for to Dell), if the system does not already which Customer has purchased any one or include these items. more Services (defined below), the rate or D software and serviced releases. price, and the applicable Term of Service Customer Customer must maintain software and C for each is indicated on Customer's order Supported Product(s) at Dell- specified form or other mutually- agreed upon form minimum release levels or configurations of invoice, order acknowledgment or "Order as specified on PowerLink for Dell I EMC purchase order (collectively, Form'). Storage or Equa[LogicTm, or as specified on Purchases of Services under this Www,support.delt.com for additional Agreement shall be solely for Customer's Supported Products. Customer must also ensure installation of remedial replacement [i II �Stia lau0i i 8! }fi IiYilNei`H?.tt lat9;>�, of a Del! i. Qrrip °lieni anun'r`,! 4- Ind parts, patches, software updates or subsequent releases as directed by Dell in order to keep the Supported Product(s) eligible for this Service. Data backup. Complete a backup of all existing data and programs on all affected systems prior to the delivery of this Service by Dell. DELL WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY OF DATA OR PROGRAMS or loss of use of system(s) arising out of this Service or related support activities or any act or omission, including negligence, by Dell or a third - party service provider. Third party •warranties. These Services may require Deli to access hardware or software that is not manufactured by Dell. Some manufacturers' warranties may become void if Dell or anyone else other than the manufacturer works on the hardware or software. It is Customer's responsibility to ensure that Dell's performance of Services wilt not affect such warranties or, if it does, that the effect will be acceptable to Customer. DELL DOES NOT TAKE RESPONSIBILITY FOR THIRD PARTY WARRANTIES OR FOR ANY EFFECT THAT THE DELL SERVICES MAY HAVE ON THOSE WARRANTIES. 4 Important additional information A RESCHEDULING. ONCE THIS SERVICE HAS BEEN SCHEDULED, ANY CHANGES TO THE SCHEDULE MUST OCCUR AT LEAST 8 CALENDAR DAYS PRIOR TO THE SCHEDULE DATE. IF CUSTOMER RESCHEDULES THIS SERVICE WITHIN 7 DAYS OR LESS PRIOR TO THE SCHEDULE DATE, THERE WILL BE A RESCHEDULING FEE NOT TO EXCEED 25% OF THE CUSTOMER PRICE FOR THE SERVICES. CUSTOMER AGREES THAT ANY RESCHEDULING OF THE SERVICE WILL BE CONFIRMED AT LEAST 8 DAYS PRIOR TO COMMENCEMENT OF THE SERVICE. :5 Payment for hardware purchased with installation & deployment services. Unless otherwise agreed to in writing, payment for hardware shall in no case be contingent upon performance or delivery of installation or deployment services purchased with such hardware. C Commercially reasonable limits to scupe of service. Dell may refuse to provide Services if, in its opinion, providing the Services creates an unreasonable risrc to Dell or Dell's Service providers or is beyond the scope of Services. Dell is not liable for any failure or delay in performance due to any cause beyond its control. Service extends only to uses for which the Supported Product was designed. D Optional services. Optional services (including point -of -need support, installation, consulting, managed, and professional, support or training services) may be available for purchase from Dell and will vary by Customer location. Optional services may require a separate agreement with Dell. In the absence of such agreement, optional services are provided pursuant to this Agreement. E Assignment. Dell may assign this Service and /or Service Description to qualified third party service providers. I' Cancellation. Dell may cancel this Service at any time during the Service term for any of the following reasons. Customer fails to pay the total price for this Service in accordance with the invoice terms; Customer is abusive, threatening, or refuses to cooperate with the assisting analyst or on -site technician, or • Customer fails to abide oy all of the terms and conditions set forth ir. th.s Service Description. If Dell cancels th'.s Sery ce, Dell will. send Customer written notice of cancellation at the address indicated on Customer's invoice. The notice wilt include the reason for 7 InstallFdon a!ld imptemeraadon of a Delt C,.ompetlent Storagta t;:-ay Envircnment Januar;= 25, 2012 p., { I cancellation and the effective date of cancellation, which will be not less than ten (10) days from the date Dell sends notice of cancellation to Customer, unless state law requires other cancellation provisions that may not by varied by agreement. IF DELL CANCELS THIS SERVICE PURSUANT TO THIS PARAGRAPH, CUSTOMER SHALL NOT BE ENTITLED TO ANY REFUND OF FEES PAID OR DUE TO DELL. G Geog, aphic Limitations & relocation. This Service will be delivered to the site(s) indicated on the Customer's invoice. This Service is not available at all locations. Service options, including service levels, techn'cal support hours and orsite response times will vary by geography and certain options may not be available for purchase in Customer's location. Deb's obligation to supply the Services to relocated Supported Products is subject to local service availability and may be subject to additional fees, and to inspection and recertification of the relocated Supported Products at Dell's then current time and materials consulting rates. Customer will provide Dell with sufficient and safe access to Customer's facilities at no cost to Dell for Dell to fulfill Dell's obligations. H Transfer of service. Subject to the limitations set forth in th's Service Description, Customer may transfer this Service to a third party who purchases Customer's entire Supported Product before the expiration of the then - current service term, provided Customer is the original purchaser of the Supported Product and this Service, or Customer purchased the Supported Product and this Service from its original owner (or a previous transferee) and complied with all the transfer procedures available at www.support.dell.com. A transferee may apply. Please note that if Customer or Customer's transferee moves the Supported Product to a geographic location in which this Service is not available (or is not available at the same price) as Customer paid for this Service, Customer may not have coverage or may incur an additional charge to maintain the same categories of support coverage at the new location. If Customer chooses not to pay such additional charges, Customer's Service may be automatically changed to categories of support which are available at such price or a lesser price in such new location with no refund available. For more information about any of our service offerings, please cow. act your Dell representative or visit www.deli,com/service Availability varies by country. To learn more, customers and Dell Channel Partners should contact you- sties representative for more information. © 2010 'Dell Inc. Alt rights reserved.7rademarks and trade names may be used in t^ds document to refer to either the entities claiming the marks and names or their products. specifications are correct at date of publication but are subject to availability or change without notice at any time. Dell and its affiliates cannot be responsible for errors or omissions in typography or photography. Dell's terms and conditions of sale apply and are available at www.DelL.Com and on request. 8 tnsfatla io"- ar'd lmfa ernrr! ?ta #iGr. of a Dell C;ornpellen; ray Environrnenz vy G .Ianurry 26. 2012_ 0 Appendix A Service SKUs USSKU SKU Description Partner 931 -0957 Installadon and Implementation of a Dell Compellent Storage Array Environment, up to 2 hosts EDT 931 -0967 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 4 hosts EDT 931 -0977 Installation and Implementation of a Dell Compellent Storage Array Environment up to 6 hosts EDT 931 -0987 Installation and Implementation of a Dell Compeltent Storage Array Environment, up to 8 hosts EDT 931 -0997 Installation and Implementation of a Dell Compellent Storage Array Environment. up to 10 hosts EDT 931 -1007 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 12 hosts EDT 931 -1017 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 14 hosts EDT 931 -1027 Installation and Implementation of a Dell Compellent Storage Array Environment. up to 16 hosts EDT 931 -1037 Installation and Implementation of a Dell Compellent Storage Array Environment. up to 18 hosts EDT 931 -1047 Installation and Implementation of a Dell Compellent Storage Array Environment. up to 20 hosts EDT 931 -1057 Installation and Implementation of a Dell Compellent Storage Array Environment. up to 22 hosts EDT 931 -1067 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 24 hosts EDT 931 -1077 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 26 hosts EDT 931 -1087 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 28 hosts EDT 931 -1097 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 30 hosts EDT 935.5638 Installation. and Implementation of a Dell Compellent Storage Array Environment, up to 32 hosts EDT LA SKU SKU Description Partner 931 -1267 Installation and Implementation of a Dell Compellent Storage Array Environment up to 2 hosts EDT 931 -1277 Installation and Implementation of a Dell Compellent Storage Array Environment up to 4 hosts EDT 931 - 1.2.87 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 6 hosts EDT 931 -1297 Installation and Implementation of a Dell Compellent Storage Array Environment up to 8 hosts EDT 931 -1307 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 10 hosts EDT 931 -1317 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 12 hosts EDT 931 -1327 1 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 14 hosts EDT 931 -1337 Installation and Implementation of a Dell Compellent Storage Array Environment. up to 16 hosts EDT 931 -1347 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 18 hosts EDT 931 -1357 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 20 hosts EDT 931 -1367 Installation and Implementation of a Dell Compellent Storage Array Environment. up to 22 hosts EDT 931 -1377 Installation and Implementation of a Del( Compellent Storage Array Environment. up to 24 hosts EDT 931 -1387 Installation and Implementation of a Dell Comoeltent Storage Array Environment up to 26 hosts EDT 931 -1397 Installation and Implementation of a Dell Compellent Sto•aae Array Environment, up to 28 hosts EDT 931 -1407 1 installation and Implementation of a Dell Compellent Storage Array Environment, up to 30 hosts EDT 935 -5988 1 Installation and Implementation of a Dell Compellent Storage Array E:: ironment, up to 32 hosts EDT 9 Ins"atlaCio n and SI7tp(e— :enfation of a belt C.ompelle! ?t Slol'aC,2 Array nvirenntern i vi.S 1 January 6, 2012 DI BZ SKU SKU Description Partner 931 -1117 Installation and Implementation of a Dell Compellent Storage Array Environment. up to 2 hosts EDT 931 -1127 Installation and Implementation of a Dell Compellent Storage Array Environment. up to 4 hosts EDT 931 -1137 Installation and Implementation of a Dell Compellent Storage Array Environment, -P to 6 hosts EDT 931 -1147 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 8 hosts EDT 931.1157 Installation and Implementation of a Dell Compellent Storage Array Environment. up to 10 hosts EDT 931 -1167 Installation and Implementation of a Dell Compellent Storage Array Eenvironment, up to 12 hosts EDT 931 -1177 Installation and Implementation of a Dell Compellent Storage Array Environment up to 14 hosts EDT 931 -1187 Installation and Implementation of a Dell Compellent Storage Array Environment. up to 16 hosts EDT 931 -1197 Installation and Implementation of a Dell Compellent Storage Array Environment. up to 18 hosts EDT 931 -1207 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 20 hosts EDT 931 -1217 Installation and Implementation of a Dell Comoellent Storage Array Environment, up to 22 hosts EDT 931 -227 installation and Implementation of a Dell Compellent Storage Array Environment. up to 24 hosts EDT 931 -1237 Installation and Implementation of a Dell Compellent Storage Array Environment. up to 26 hosts EDT 931 -1247 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 28 hosts EDT 931 -]257 Instal:ation and Implementation of a Dell Compellent Storage Array Environment, up to 30 hosts EDT 935 -5838 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 32 hosts EDT EMEA SKU SKU Description Partner 781 -10193 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 2 hosts EDT 781 -10194 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 4 hosts EDT 781 -10195 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 6 hosts EDT 781 -10196 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 8 hosts EDT 781 -10197 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 10 hosts EDT 781 -10198 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 12 hosts EDT 781 -10199 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 14 hosts EDT 781-10200 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 16 hosts EDT 781 -10201 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 16 hosts EDT 781 -10202 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 20 hosts EDT 781 -10203 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 22 hosts EDT 781 -10204 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 24 hosts EDT 781 -10205 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 26 hosts EDT 781- 0206 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 28 hosts EDT 781 -10207 Installation and implementation of a Dell Compeltent Storage Array Environment, up to 30 hosts EDT 781-10208 Installation, and Implementation of a Dell Compellent Storage Array Environment, up to 32 hosts EDT AN POS SKU SKU Description Partner 683 -16558 Installation and Implementation of a Dell Compellent Storage Array Environment. up to 2 hosts EDT 663-16559 Installation and Implementation of a Deli Competent Storage Array Environment up to e Sos:s EDT 683 -16560 installation and Implementation of a Dell Compellent Storape Array Environment up to 6 hosts EDT 683 -16561 installation and implementation of a Dell Competlent Storage Array Environment, up to 6 hosts EDT 683-16562 Installation and Implementation of a Dell Compellent Storage Array Environment up to 10 hosts EDT 68 3 -165 63 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 12 hosts EDT Ll) II15ii.I10t1p1? 7Dtl !71i: ?01;7c[tCotY)tl b! o E)E ?Il �nfYi�2tLLli1 ;rofaee Riroy 6rrnronrnent � v!.5 � j r1'.lti r'y 2' b. 2 0,1.2 683-16564 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 14 hosts EDT 683 -16565 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 16 hosts EDT 683 -16566 Installation and Implementation of a Del! Compellent Storage Array Environment, up to 18 hosts EDT 683 -16567 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 20 hosts EDT 683 -16568 Installation and Implementation of a Dell Compellent Storage Array Environment. up to 22 hosts EDT 683 -16569 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 24 hosts EDT 683 -16570 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 26 hosts EDT 683 -16 571 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 28 hosts ED7 683 -16 572 Installation and Implementation of a Deli Compellent Storage Array Environment, up to 30 hosts EDT 683 -16573 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 32 hosts EDT APJ APOS SKU SKU Descriptfen. Partner 683 -16150 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 2 hosts EDT 683 -16151 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 4 hosts EDT 683 -16152 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 6 hosts EDT 683-16153 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 8 hosts EDT 683 -16 15 4 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 10 hosts EDT 683-16155 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 12 hosts EDT 683-16156 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 14 hosts EDT 68 3 -1615 7 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 16 hosts EDT 683 -16156 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 18 hosts EDT 683 -16159 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 20 hosts EDT 6 83 -1616 0 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 22 hosts EDT 683-16161 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 24 hosts EDT 683 -16162 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 26 hosts EDT 683 -16163 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 28 hosts EDT 683 -16164 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 30 hosts EDT 683 -16165 Installation and Implementation of a Dell Compellent Storage Array Environment, up to 32 hosts EDT is - tlufOi\ J.`' 7 ::�i;:ei.•r's.;d:.rJt Cd b l.�t °il � -.S Y�•131 : %tCf fa, }Ei ?` t.f�! i �rf{i <� -Z! - r.Y V1..'a �d Appendix B Exceptions to Dell business hours Country Dell business hours 7 Ktts. St. Lucia, St. Vincent. Trinidad, Virgin Islands. Reg of English speaking Caribbean 7:00 AM to 4:00 PM Barbados, Bahamas, Belize, Costa Rica, El Salvador, Grand Cayman, Guatemala. Honduras, Jamaica. Panama, Puerto Rico, Rep. Oominicana, Suriname. Turks and Caicos 8:00 AM to 5:00 PM Australia, Bermuda, China, Haiti. Hong Kong, Japan, Korea, Malaysia. Netherland Antilles. New Zealand. Singapore, Taiwan, Tnailand 9:00 AM to 5:00 PM Argentina, India. Paraguay. Uruguay 9:00 AM to 6.00 PM Bolivia. Chile 9:00 AM to 7,00 PM 12 Installation and !rnptc-rnentanon of a DO Campettent Storage Array Environment j v1.5 1 January 26, 20-J-0 �d Attachment B: Statement of Compliance Attachment 6: Statement of Compliance ATTACHMENT B: STATEMENT OF COMPLIANCE Instructions: Each proposal must be accompanied by a signed Statement of Compliance. The Proposer must sign one, and only one of the declarations stated below and remit as part of your Proposal as Attachment B. I. No Exceptions. The undersigned declares that the Proposal submitted by (Name of Firm) to provide data center information technology components as described in the RFP dated May 18, 2012 was prepared in strict compliance with the instructions, conditions, and terms listed in the RFP, Scope of Work and Draft Agreement with no exceptions taken. Signature Printed Name and Title Date II. Exceptions. By signing below, the Proposer acknowledges that the Proposal submitted by (Name of Firm) Dell Marketins L, P. has been prepared in consideration of and with exception to some of the terms of the RFP, Scope of Work and Draft Agreement. By signing below, the Proposer declares that the Proposal includes a statement that identifies each item to which the Proposer is taking exception or is recommending change, includes the suggested rewording of the contractual obligations or suggested change in the RFP, and identifies the reasons for submitting the proposed exception or change. The City reserves the right to reject any declarations that are not accompanied with the required documentation as described above. See next pane for exceptions. 41i Signatureitia Printed Name and Title Sharon Mooney, Proposal Manager Date 1 -June -2012 (Attach a separate sheet(s) detailing each exception being taken] s: frzci3 ii 00"L Attachment B: Statement of Compliance y Cu y o(Pewport Bo%—h ! Del I No ke6irq L, P. Attachment B: Statement of Compliance Dells response: Option II. Exceptions Dell respectfully submits this response to the City of Newport Beach Request for Proposal No. 5- 16 under the terms and conditions of the State of California Department of General Services Participating Addendum to the Western States Contracting Alliance (WSCA) Master Price Agreement B27160, Contract Code WN99ABZ. This contract provides for the products and services offered in Dell's response. The award to Dell under these terms and conditions will allow Dell to swiftly move to begin work and avoid lengthy contract negotiations while providing protections of the terms and conditions of the WSCA Master Agreement and the laws of the State of California to you and Dell's response will conform to those applicable statutes, rules and regulations. C:ay pl 4:: ".h'OOrl (i $C!i 1 031E A1'dI'r:E Ling ! -,P. �L�Ad Attachment C: Proposer Information Form Attachment C: Proposer Information Form Form follows this page for further review. Zs -,t!i Meukii'i!,y L.P.. ATTACHMENT C: PROPOSER INFORMATION FORM Instructions., Complete the form below and remit as part of your Proposal as Attachment C. CONTRACTOR /FIRM NAME: ADDRESS FOR NOTICES: MAIN CONTACT (NAME AND TITLE): CONTACT NUMBERS E -MAIL ADDRESS: CONTRACTOR INFORMATION Dell Marketing L.P. One Dell Round Rock, Texas 78682 Sharon Mooney, Proposal Manager TELEPHONE: 408- 965 -5181 FAX: 512283 -9092 Sharon_ Mooney @Dell. com FIRM SIGNATURE AUTHORIZATION AND CERTIFICATION Per the California Corporate Code, Business and Professions Code, the Contractor's Bylaws /Operating Agreement and/or the attached Board Aesolutlo�n e), i /we hereby verity that 1 /we am /are (an) authorized signatory(ies) for the aforementioned Contractor antl as such am /are auth�ri eF tl to si an bin he Contractor Jr. contract with the Ciry of Newport Beach. Sharon Mooney PRINT NAME PRINT NAME Z. SIGNATURE AUTHORIZATION 15 PROVIDED IN ACCOR [3 Proposer's Bylaws/ Operating Agreement ❑ Board Resolution ❑ Corporate or Business and Professions Code" Proposal Manager 6/1/2012 TITLE DATE TITLE DATE Section _ ❑ Copy Attached upon fUrther request ❑ Copy Attached "If Contractor is a corporation, two(2) authorized signatories will be required on all documents submitted, unless specified in the organization's Bylaws or corporate resolution. IMPORTANT NOTE: If the signature authorization status of any individual changes during the term of the Contract, it is the responsibility of the Contractor to contact the City Administrator for the Contractor regarding the change and to complete and submit a new Signature Authorization Form- Incorrect information on file may delay the processing of any of the documents submitted. Appendix F: Proposal Pricing Appendix P: Proposal Pricing Dell has done its best to accommodate the table provide, however our format for quote does not allow simple conversion. We can provide our best effort for consideration and our Account Team can work further upon additional request. Quotations enclosed for further review. Form follows this page for further review. 12 C%tv of N m[ :C,rt 50 ach 1 DelL KeaiRern _. r. � � Appendix F HARDWARE SUMMARY Total One Blade Servers - City Hall $62,782.59 Included Included Included Included Included $62,782.59 Blade Servers - Police Department $52,307.74 Included Included Included Included Included $52,307.74 SAN - City Hall $89,469.00 Included Included Included Included Included $89,469.00 SAN - Police Department $63,815.00 Included Included Included Included Included $63,815.00 SUBTOTAL HARDWARE $268,374.33 $268,374.33 SOFTWARE - NEW LICENSE REQUIREMENTS - SUMMARY VMWare Licenses - Police Department $14,545.85 Included * * * * $14,545.85 SUBTOTAL SOFTWARE $14,545.85 $14,545.85 PROFESSIONAL SERVICES City Hall $6,991.00 N/A N/A N/A N/A N/A $6,991.00 Police Department $5,591.00 N/A N/A N/A N/A N/A $5,591.00 SUBTOTAL PROFESSIONAL SERVICES $12,582.00 $12,582.00 5 YEAR MAINTENANCE AND SUPPORT City Hall $52,690.00 Included Included Included Included Included $52,690.00 Police Department $39,812.00 Included Included Included Included Included $39,812.00 SUBTOTAL 5 YEAR MAINT. & SUPPORT $92,502.00 $92,502.00 MISCELLANEOUS CHARGES Shipping $0.00 Tax Standard Other charges or fees $0.00 SUBTOTAL MISCELLANEOUS CHARGES $0.00 Totals $388,004.18 REPLICATION OPTIONS City Hall Site Replication Requires additional information. Police Department Site Replication Requires additional information. City Hall Data Replication Requires additional information. Police Department Data Replication Requires additional information. RECOMMENDED OPTIONAL HARDWARE, SOFTWARE OR SERVICES City Hall Police Department Appendix F Hardware Detail - City Hall Part Number Quote - 619886423 Description PowerEdge M1000E Blade Chassis Quantity 1 Unit Price $7,825.80 Amount $7,825.80 Quote-619886423 PowerEdge M620 Server 5 $6,409.15 $32,045.75 Quote -619886423 PowerConnect M8024 -k 2 $4,483.50 $8,967.00 Quote-618067990 PowerConnect 7048 2 $6,972.02 $13,944.04 Quote - DLA20513F Compellent SC040 QuickStart Bundle 1 $21,215.00 $21,215.00 Quote - DLA20513F Compellent SC040 Hardware 1 $68,254.00 $68,254.00 Appendix F Hardware Detail - Police Department Part Number Quote-619884385 Description PowerEdge M1000E Blade Chassis 1 $20,569.12720,569.12 Quote - 619884385 PowerEdge M620 Server 3 $7,590.54 $22,771.62 Quote - 619884385 lPowerConnect M8024 -k 2 $4,483.50 $8,967.00 Quote - DLA20522D ICompellent SC040 QuickStart Bundle 1 $21,215.00 $21,215.00 Quote - DLA20522D (Compellent SC040 Hardware 1 $42,600.00 $42,600.00 Appendix F Software -City Hall Description Number of Licenses One Time License Cost Annual Year 1 Maintenance Year 2 Year 3 Cost Year 4 Year 5 Totals - imp _ -___ Appendix f Software -City Hall Appendix F Software Detail - Police Department Description Compellent Software Number of Licenses One Time License Cost r Annual Year 1 ® Maintenance Year 2 ® Year 3 ®® Cos Year 4 Compelient VA _ with lyr support Enterprise Totals Appendix F Software Detail - Polite Department Resource Category Rate City Hall Police Assumptions 10. MM Attachment D: Proposal Requirements Checklist A'«achment D: Proposal Requirements Checkiist Form follows this page for further review. CR., (N Weh'J:nrt neacU l obi n;;rk+ate;i;, i...P. "LS ATTACHMENT D: PROPOSAL REQUIREMENTS CHECKLIST hutructions: This checWst is provided as a guide for Propane N assemhle Proposots_ As closely as poasitfe, please adhere to the folibwing format and order when es>'embNng proposals. please note that part of the eyahravc,n ctfterio takes into consaieroeon the responsiveness of a prapo k propasals musing any required attochmmrs shad be evahrared awardingty: >] COVER LETTER A cover fetter not to exceed two (2) pages in length shall summarize key elements of the proposal. Provide a company narrative including your company's mission, vision, and overall operation including comparry structure, office locations, types of services provided, and years of operation. The cover letter shall be signed by a representative able to submit a formal offer and bid the Proposer to contractual obligations. ❑ x identify key personnel from your firm, including specific personnel that would be assigned to this Project, particularly in addressing the Professional Services element of this Project. Provide project staff resumes. Identify the project manager. The City reserves the right to request technician replacement at any time. Technicians working on site at the Newport Beach Police Department will be required to pass a background check. Fx PROPOSAL — ,METHODOLOGY Provide your proposed work plan, which shall address every point fisted in the Scope of Work. The ideal work plan should demonstrate familiarity with the 'hardware and software components required for this Project, as well as provide an overview of the Professional Services offered by the proposing firm that relate directly to this Project. The following shall be addressed: C Describe support, including the procedure for reporting issues and the help desk escalation policy. Define who is legally responsible for maintaining the service level agreements if multiple organizations provide support. Identify the party or parties the City will contact to report anomalies. identify the party or parties the City will contract with for ongoing support. C Describe the project management approach to designing, implementing, managing.and coordinating this project. Describe how the engagement proceeds from beginningto end, including test 1plans and documentation. ATTACHMENT A: SCOPE OF WORK As part of your Proposal, return each page of Attachment A. complete with initials at the bottom of each page in the spaces provided, acknowledging understanding of the scope of Work. 0 ATTACHMENT B: STATEMENT OF COMPLIANCE )L Proposers must submit a signed Statement of Compliance with proposals. The Statement of Compliance is separated into two sections, only one of which is to be signed. The first section states that the Contractor agrees with all terms and conditions as indicated in this RFP document and /or Draft Agreement; the second section states that the Contractor intends to take exception to certain terms and conditions within the RFP document and /or Draft Agreement. Please be advised that the City's indemnity and insurance obligations are non- negotiable. X❑ ATTACHMENT C_ PROPOSER INFORMATION FORM APPENDIX F: PROPOSAL PRICING X ATTACHMENT D: PROPOSAL REQUIREMENTS CHECKLIST x❑ SYSTEM CONFIGURATION DOCUMENTATION Complete documentation of the system installations and configurations is required. Provide a graphic and narrative "as built" document in electronic format. OTHER INFORMATION Include any other information you consider to be relevant to the proposal. Describe special features, or product offerings, that may be available as options, or that distinguish your proposal from other vendors. APPENDIX E: REFERENCES /RECENT PROJECT HISTORY Provide at least three (3) references for whom your firm has performed similar services. Provide a brief synopsis of the services performed, the benefits garnered from these services and contact information for each reference. Emphasis will be placed on referencesthat are local government entities. CONFIRM THE ISSUANCE OF ANY ADDENDA OR POSTING OF QUESTIONS /ANSWERS Any and all addenda tothis RFP shall be posted on the City websfte at: httas:// www5 .reewr>ortbeachca.gov /osuonlier /bid currentasp Questions and answers to this RFP shall also be posted in the same location. It is the sole responsibility of the Proposer to ensure that they have received the entire Request for Proposal, including any and all questions, answers and addenda by visiting the Citys website prior to the RFP submission deadline. ELECTRONICALLY TRANSMIT ONE 11) COPY OF PROPOSAL TO RFP ADMINISTRATOR Proposals may be e- mailed to: anguyen @newportbeachr:a.gov Ls City (A NsW or beach I Dell ASarkeU[!" :.P. �d Solution Documentation Solution Documentation Fluid Data Architecture A Fluid Data architecture enables the Dell Compellent Storage Center to actively manage data at a more granular level. Details about each block are captured in action, providing unprecedented system intelligence inside the volume. A sophisticated data movement engine captures these use characteristics to intelligently store, recover and manage your data. This makes your storage as dynamic as the data that is written on it. Only Dell Fluid Data architecture can deliver: • Breakthrough efficiency: Buy fewer drives and use more Tier 3 storage, T1Pf saving power and space m • Intelligent storage automation: Simplify your IT infrastructure with low -touch Tie-r-2 I oata ahout management ��,-- _. -� the data. • Single platform scalability: Scale on a persistent, technology- independent Tier3 platform • Continuous data protection: Protect data with space- efficient snapshots and multi - site replication • Real -time responsiveness: Rely on storage that performs as promised from day one Cost - Saving Storage The efficiency, scalability and manageability of a storage system can have a major bottom -line impact over the lifetime of the technology. Together, a unique Fluid Data architecture, intelligent software and modular hardware give Dell Compellent the lowest total cost of ownership (TCO) in the storage industry. Lower Overall Storage Costs with Dell Compellent: uoa co p x m p:om�. uyrymae r� h amp • Radically improve disk utilization with Thin Provisioning, which separates storage allocation from utilization • Merge all disks into a single pool of shared storage with advanced Storage Virtualization • Automatically classify and migrate inactive data to less costly, low -power disks with Automated Tiered Storage W. .::o 1:10 rvro w� e i4v S cawn, l ss}a ssm s,TO 5M —mu oH;.e s i� cuv of iP -Wport Bract: l 06e Ma!:kmcmg :..v. Solution Documentation • Streamline data backup and recovery using space- efficient Replays (continuous snapshots), copying only incremental changes in data • Scale up and out without limits on a single, modular hardware platform • Combine drive types and adopt new technologies over time with a standards - based hardware architecture Hardware: Flexible, persistent platform scales without limits Unlike network storage systems that require organizations like yours to rip and replace technology as your business needs change, Dell Compellent enterprise storage uses standards -based hardware and supports the adoption of new technologies on a single, scalable platform. Administrators can mix and match the latest SSD, Fibre Channel and SAS drives, and enclosures in the same system as well as utilize a range of front -end interconnects including 8 Gb Fibre Channel, 10 Gb iSCSI and Fibre Channel over Ethernet. Fully redundant hardware components and advanced failover features ensure no single point of failure for continuous data availability. Users can scale up and out on demand, changing hardware configurations as needed to take advantage of emerging technologies and accommodate constant change. Dell Compellent Disk Drives Dell Compellent disk drives feature the latest industry standards for maximum efficiency and performance, while Thin Provisioning ensures physical capacity is only consumed on write. Unlike traditional storage systems, which limit the capacity of disks to the lowest common denominator, Dell Compellent utilizes each disk drive to its full potential. Organizations can use SSD, Fibre Channel and SAS drives within the same system. And administrators can mix drive types, capacities and rotational speeds to strike a balance between performance and cost. Even SAS drives with different capacities and rotational speeds can be mixed in the same enclosure. This enables users to cost- effectively deploy enterprise -class functionality like Automated Tiered Storage with a minimal footprint. As business needs change, more capacity can be added on demand without downtime or disruption. Dell Compellent Storage Enclosures Dell Compellent enterprise -class enclosures offer extensive flexibility and scalability so organizations can easily adapt to changing business needs. Users can mix and match SSD, Fibre Channel, and SAS drives in the same system, including SAS drives with multiple capacities and rotational speeds in the same enclosures. Users house any combination of drives in the same ' system at any location - altering configurations at any time - using SBOD (switched) Fibre Channel and /or EBOB SAS enclosures. Redundant and hot - swappable power supplies and disks with support for multiple RAID levels help ensure data protection. Dell Compellent Storage Controllers With Dell Compellent, users can select single- or dual- controller configurations with Fibre Channel and /oriSCSI interconnects to meet organizational cost, performance and availability requirements. Dell Compellent controllers connect to any open- system servers without dedicated server agents and can automatically fail over to another controller within a cluster. Redundant and hot- swappable power supplies and cooling fans help ensure non -stop operation and high availability. And virtual ports increase port capacity, disk bandwidth, I/O connectivity and port failover. (,!tY b[ hc��xpor2 S9rsr.Pr1, : Dm-ii Ata0'61n;; *_ ". OTL Jumpstart Replication Portable Volume jumpstarts replication by leveraging a set of enterprise -class external hard drives preconfigured for use with Dell Compellent storage. With Portable Volume, users can cut initial replication synchronization time from months to days without the need for dedicated high -speed data links or duplicate arrays. Speed Up Remote Synchronization with Portable Volume: • Use two external hard drives preconfigured for and auto - recognized by Compellent storage • Leverage a common USB 2.0 interface instead of sacrificing front or backend ports • Ensure data protection during transport with standard AES128 data encryption • Protect your investment with a rugged transport case complete with a TSA- approved lock Solution Documentation Network Attached Storage Dell Compellent' s NAS portfolio, including the Dell NX3000 for Compellent and the Dell Compellent zNAS, extends the benefit of storage consolidation across the enterprise by combining file -level access with block -level efficiencies. Users with file - tevel storage requirements can easily utilize all of the enterprise features of Dell Compellent storage, including Thin Provisioning, Storage Virtualization, Automated Tiered Storage, Replays (continuous snapshots) and Remote Replication. How to Do More with Unified Storage from Dell Compellent • Cut costs and increase capability with a unified platform for file- and block -based data • Simplify system administration with built -in intelligence that automates volume creation and mapping • Increase availability, reliability and performance with active /active failover and advanced multipathing (MPIO) • Achieve an end -to -end solution that is completely covered by Dell Compellent's award - winning Copilot Support team Software: An open agile architecture to dynamically scale resources Dell Compellent is built on an advanced storage virtualization engine that creates a smart, shared pool of storage resources. Resources can be changed, shifted or dynamically scaled without disruption and process multiple requests in parallel to improve system performance and utilization. These shared resources eliminate the guesswork of capacity planning and simplify storage provisioning for any number of servers. In fact, administrators can quickly and easily create hundreds of virtual volumes to support any virtual server platform and optimize the placement of virtual applications without wasting time, money or disk space. Y,y i_if Y Of i +wvW �s0i C B�BdCii '{ 4l�ulfiin?�Yilfil3fr .Li' %. "(y L Compellent Storage Center W Xl Assq o'(•� IDK h 03x1 -47 OtL2 ''7': Ot -0s C OiU6 I OOtw E r -003 -0I u 01-07 -u 01U -p 01d8 oi'n C + V 0131 l V 0132 G'-B Oi -LS -fy 01.36 �§IWRfX1Yda :; RekaM1 :;. Hdp Solution Documentation kDJ45GM viLn I!Y cI FATA �cm6v �F.Uw �M IH.[m IEe ynGA Ip:o _Reap fi 03 03 %5.664y 618.]2 G9 GPTA FATA FnOpv'e -1 Up IMaIMy d MatA9ed 4lGAiE 0 SG35000J]K %Ib2 U01 -01 %5166(6 N.U2 FATA En<b, am -I W H IIMY Manped gAGAi STS 0071 M2 0147 %5.661.9 618.22(6 FATA Enc'.9vre l Up He 6' Hared 3 GAW Si350007I M2 \1010 9 .6519 6 .21M FATA Up HedNY M ,d ffAGATE SI35]0011 M, 1l. 01-09 %5.660 6 .22W FATA EnCnw'e-I Up Hanby M '.d SEAGATE 51]500%IFL 722 17>01.0 %5.660 Y.21G6 FATA E� 3 Up Ih llky Mn'ssged ¢AGATE MY 0071 M2 M.>01 -12 %5.660 K8Mw FATA Fncoawe I Up lesllkf MangM SEAGATE 51350 70 M2 J 010 %5.660 M nw FATA Ex4n[e -1 Up H V' Ma+a9etl YAGATE 513Y007N %102 01 -25 %5.660 4 nW FATA ErcY " 1 Up .1I FW'apal SEAGATE ST3YA72 M@ e1y 0136 %5.660 %5.660 FATA E ' 1 Uq 144dry Spore EOLA'fE MW007I 1T02 Interface Dell Compellent enterprise storage features a unified, point- and -click user interface that cuts administration time and eliminates the need for specialized skills. From provisioning storage to configuring replication to generating usage reports, the intuitive interface automates repetitive, time - consuming tasks so your data center staff can focus on other important projects. Streamline Storage Management with Dell Compellent: • Use intuitive wizards to guide you through complex allocation, configuration and administration functions • Manage individual or multiple storage systems through the same paint- and -click interface • Monitor storage consumption and usage automatically, eliminating manual capacity planning • Create and map new storage volumes of any size in less than a minute • Recover any size storage volume to any server in less than 10 seconds • Automatically restripe an existing volume across all available drives when adding more capacity a C:iu•C� XtWewport Delt,N6a:'Retin� t..r,. 3Ml'KWf O YMV5U8000d' Solution Documentation Storage Virtualization Dell Compellent virtualizes enterprise storage at the disk level, creating a dynamic pool of storage resources shared by all servers. Because read /write operations are spread across all available drives, multiple requests are processed in parallel, boosting system performance. Dell Compellent storage virtualization users can create hundreds of virtual volumes in seconds to support any virtual server platform and optimize the placement of virtual applications. Increase Performance with Storage Virtualization: • Create any size virtual volumes without allocating drives to specific servers or dealing with complicated capacity planning or performance tuning • Present storage to servers simply as disk capacity, regardless of tier, RAID level or server connectivity • Automatically restripe data across all drives in the storage pool when adding more capacity • Dynamically scale the storage pool and implement system upgrades without disruption • Use virtual ports to increase port capacity, disk bandwidth, 1/0 connectivity and port failover Dynamic Capacity Dell Compellent Thin Provisioning, called Dynamic Capacity"", delivers the highest storage utilization possible by eliminating allocated but unused capacity. Dynamic Capacity completely separates storage allocation from utilization, enabling users to allocate any size virtual volume upfront, yet only consume physical disk space when data is written. Thin Write technology assesses the incoming payload against the current state of the storage pool, and then allocates space accordingly. Optimize Disk Utilization with Dynamic Capacity: • Eliminate the pre - allocated but unused disk capacity inherent to traditional network storage systems 1 � • Expand volumes online and add capacity accommodate change without disruption or downtime di � +* -���• COMPaLM q w�w�sardw,uv. Pf:a u. •:.rnmA r al_ c • Convert legacy volumes to virtual volumes when introducing them to the storage pool using Thin Import • Use Free Space Recovery to reclaim disk space after files are deleted in Windows® environments • Automate storage consumption monitoring and trend analysis with capacity threshold alerts and history reports • Reduce the capacity needed to store existing data up to 40 percent when migrating to Dell Compellent q Cirb'ni it :ti,f;Jft %ieAdI i O;aiI ,Mai$s i Solution Documentation Data Progression Dell Compellent dynamically moves enterprise data to the optimal tier based on actual use. The most active blocks reside on high- performance SSD or Fibre Channel drives, while less active blocks of data automatically move to lower -cost, high- capacity SAS drives. The result is storage that is always in tune with application needs - slashing overall storage costs up to 80 percent. Actively Manage Data with Data Progression: • Help eliminate manual data classification and migration while lowering drive counts and power /cooling costs Write active blocks of data to Tier 1 storage with performance - optimized RAID levels such as RAID 10 Automatically migrate inactive blocks of data to lower - tier storage with higher- overhead, high - protection RAID 5or6 ........ ..... .... .......... Tier ' Tier 2 I Tier 3 Er sw . i5K Fibre Channel M SAS TK SATA SAS Mix SSD, FC and SAS drives in the same system, and SAS drives with varied rotational speeds in the same enclosure Deploy SSDs to maximize write performance and data availability for mission - critical applications Automatically restripe volume data across all drives when adding capacity on demand Fast Track Dell Compellent Fast Trac0 technology enhances Automated Tiered Storage by dynamically placing the most frequently accessed data on the fastest, or outer, tracks of each drive. Meanwhile, the least active blocks of data remain on the inner tracks of all drives in each tier. The result is ready access to frequently used data with fewer drives than conventional enterprise network storage systems. Optimize Data Placement with Fast Track: ' • Leverage Thin Provisioning to write only actual data to the fastest tracks of each drive • Purchase fewer drives overall and efficiently utilize PfO9r�SY° lower -cost drives -all without sacrificing performance j l • Reduce seek times for the most active blocks of data within each tier -, 4;c't o I"ew(.t0Pl. BL'a" t 1 00 df Marketing 1..I''. ek Solution Documentation Data Instant Replay Dell Compellent delivers continuous data protection using space- efficient snapshots called Replays. With Data Instant Replay once a base snapshot of a volume is taken, only incremental changes in data need to be captured. This not only saves disk space, but speeds local recovery of lost or deleted files. A high number of Replays can be scheduled in short intervals for recovery to a previously known state. Protect Data Efficiently with Data Instant Replay: • Create frequent Replays (continuous _' snapshots) at any time interval using �' �? negligible disk capacity and system overhead • Recover most volumes to a server in less than 10 seconds for continuous data protection in the event of disruption • Ensure production data integrity by using Consistency Groups to take simultaneous snapshots of application data spanning multiple volumes • Roll back to a previously known state using a simple point- and -click interface Replay Manager Dell Compellent Replay Manager powerful snapshot consistency software that integrates with Microsoft Volume Shadow Copy Service (VSS) to ensure the integrity of Exchange Server, SQL Server and Hyper -V data. Replay Manager provides time - consistent snapshots even if the application or virtual machine (VM) is running during the process. The application -aware technology leverages Data Instant Replay, which creates space- efficient snapshots for recovery of most volumes to a server in less than 10 seconds. Protect Windows Server Applications and VMs with Replay Manager: • Take time- consistent snapshots of Windows ( application data in physical or virtualized server environments without disruption�, • Protect Windows application data and VMs without full- volume clones or taking applications offline • Prevent business - critical data from being corrupted or skipped during the backup and recovery process • Manage multiple instances of Replay Manager through a centralized interface spanning multiple servers and applications • Provide advanced granular SQL Server database recovery by restoring a database and applying transaction togs Leverage Windows PowerShell cmdlet scripting to automate Replay Manager tasks Cd "'p cG;t; *x {)crC d9s �.n 1 ticliA'a &:fa.:;!fng 7_f'. Solution Documentation Remote Instant Replay Remote Instant Replay'" leverages space- efficient Replays (continuous snapshots) between local and remote sites for cost - effective business continuity. After initial site replication synchronization, only incremental changes in data are replicated on an ongoing basis. This unique Thin Replication solution, available only from Compellent, enables users to utilize existing IP networks and buy fewer drives for remote sites, cutting hardware, bandwidth and administration costs. Replicate Cost - Effectively with Remote Instant Replay: Replicate data with less bandwidth and disk capacity using space- efficient Replays (snapshots) • Use Portable Volume, a preconfigured set of external hard drives, to sync sites in days instead of months • Choose traditional Fibre Channel or cost - effective IP -based transfer links for remote replication • Optimize network utilization and increase replication performance with bandwidth simulation and shaping • Remove the need for identical system configurations at local and remote sites with Thin Replication • Implement a robust disaster recovery solution in six clicks using a step -by -step setup wizard Server Instant Replay Server Instant Replay"" is a complete Boot from SAN solution that leverages Replays (continuous snapshots) to simplify server management. Using server boot images stored directly on the Dell Compellent SAN, administrators can provision or recover servers in just a few clicks without server - based agents that may interfere with the process. With Dell Compellent Thin Provisioning, administrators can easily deploy 100 physical or virtual servers with only 1 full copy /image, significantly decreasing primary storage consumption. Simplify Server Management with Server Instant Replay: Reduce the time to deploy, provision and recover servers from 8 hours to less than 15 minutes / • Reduce power /cooling capacity and costs using space- efficient boot images on the SAN Cut the costs of server hardware, management and on- Ilk • site service with boot images and diskless servers / Provision multiple VMs simultaneously using centralized, space- efficient boot images and automatic LUN masking Easily implement a robust test environment for upgrades and patches on real data without risk • Replace or add new servers with minimal downtime • Deduplicate server images for better space efficiency and consistency Live Volume C;i yo" N'ew;x;rI ivy�thJi nelt -.P'. � Solution Documentation Live Volume acts as a storage hypervisor, actively mapping one volume to two Dell Compellent arrays at the same time. This allows organizations to shift volumes between systems for high availability and continuous access to data. With Live Volume, data is not physically bound to any particular array or data center. Instead, all volumes can be accessed and shared from multiple locations, making Live Volume a key enabler for virtualization and the cloud. Take advantage of data transfer between storage systems: • Fully integrated platform feature that supports Thin Provisioning and Automated Tiered Storage • Fraction of the cost of other solutions, with no additional hardware, server agents or costly appliances required • Works with multiple hypervisors, including VMware vSphere, Microsoft Hyper- V and Citrix XenServer • Imposes no limit on the number of volumes that can be created, shared, deleted or updated • Allows organizations to scale out cost effectively, laying the foundation for a grid of arrays operating as one Enterprise Manager Dell Compellent Enterprise Manager simplifies network storage management by providing a single, centralized console for the administration of multiple local and remote Storage Center SANS. Users can configure and verify remote replication processes, monitor storage capacity and disk utilization in real time, and generate comprehensive enterprise storage usage and performance reports. Simplify Storage Administration with Enterprise -- • Maximize resource utilization and reduce disk costs using accurate capacity and performance data • Streamline disaster recovery planning — r and replication configuration with a simple point- and -click interface • Speed event resolution with centralized° r� -.- alert notification and event log management • Identify trends and monitor storage use by business unit for accurate needs assessment and chargeback • Automatically calculate energy savings and generate boardroom -ready hero reports City si RewpoI4. RL, ac, b l Deg ".F. M6 Solution Documentation Copilot Support and Services Dell Compellent Copilot Dell Compellent Copilot integrates installation, training, 24x7 technical support, hardware and software maintenance and system optimization to provide world -class service delivery throughout the product lifecycle. Copilot combines resources and expertise to deliver the following: • Hardware and software technical support • Installation • Consulting ' • Optimization • Training Copilot Support: Real -Time Responsiveness The Copilot team provides around - the - clock, prompt phone support and proactive remote monitoring - all from the same offices as Dell Compellent engineers. This integrated support offering is designed to ensure the satisfaction of every Dell Compellent customer. Why Select Copilot Support? • End -to -end support for your entire storage infrastructure • Immediate response 24 hours a day - no waiting on call -backs • Proactive remote system monitoring Copilot: Professional Support When You Need Them Copilot provides a variety of on -site options to meet your specific needs, allowing you to pick the right solution at the right time for your business. Delivered by Dell Compellent Technical Account Managers, Copilot goes beyond everyday administration to help you improve the performance and utilization of your Storage Center. The Copilot portfolio includes training, proactive optimization packages, individual consultation and installation. From disaster recovery planning to physical relocation, Copilot is there to provide professional assistance when you need it. Why Select Copilot? • Hit the ground running; let experienced Dell Compellent installers conduct an onsite installation • Migrate data quickly to your Dell Compellent SAN to reduce risk and get up and running quickly • Improve system utilization and increase performance with proactive support packages designed to help you optimize and manage your Dell Compellent solution • Understand how to manage the Dell Compellent SAN on a day -to -day basis with hands -on training sessions 25 i:ily of 1Je.vport Ueact; ! Oe1i eL Training Training The Dell installation personnel will provide a basic knowledge transfer. This is not a substitution for formalized instructor led classroom instruction. The formalized storage training class was not included in the quotes previously submitted. Details for the Storage Administration and Advanced Management are as follows: Cost: $4995 Course: Compellent Administration and Advanced Management Training Duration: 4 day Summary: This 4 day Instructor led course includes a combination of Administration, Management, and Advanced Administration coursework. The course concentrates on utilizing Enterprise Manager and the Storage Center GUI to educate Dell Compellent Administrators on how to perform key administrative tasks for a Dell Compellent Storage Center and effectively manage all tools associated with Storage Center operations. Course Objective: Understand how to manage and maintain a Dell Compellent Storage Center system on an ongoing basis to ensure utilization and availability of storage resources. htto : / /learndelt. com /studentcatalog/ index. cfm? fuseaction= selectClass EtAccessLibrarylD= 4538EtLDL =O C'.t'• Of 142 purl. i DO IiI�LL Insui,ance MOI follows for further review Insurance :1.7 O D"L MEMORANDUM OF INSURANCE DATE 2/23/2012 THIS MEMORANDUM OF INSURANCE IS FOR AUTHORIZED VIEWERS ONLY. USE, DUPLICATION OR ALTERATION OF THIS DOCUMENT, WITHOUT THE SPECIFIC WRITTEN CONSENT OF THE INSURED, IS EXPRESSLY PROHIBITED. THIS MEMORANDUM IS FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT EXTEND, ALTER OR AMMEND THE COVERAGE NOTED OR CONFER RIGHTS UPON ANY VIEWER OR OTHER PARTY. COVERAGE DESCRIBED BELOW IS AS OF THE ABOVE DATE. PRODUCER LOCKTON COMPANIES, LLC -N DALLAS POLICY EFFECTIVE DATE 717 N. HARWOOD, LBk27 LIMITS DALLAS TX 7520) COMPANIES AFFORDING COVERAGE 214- 969.6700 INSURED Dell Inc. and its Subsidiaries COMPANY A: SEE ATTACHED 1078875 One Dell Way - RRI -50 COMPANY B: National Union Fire Ins Co Pittsburgh PA Round Rock TX 78682 COMPANY c COMPANY.: GL2705189 COMPANY E: 3/1/2013 COVERAGES DELFN02P BI THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. N71000,000 DING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MA OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONSUCH POLICIES. AGGREGATE LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. CO LTR TYPE OF INSURANCE POLICY NUMBER POLICY EFFECTIVE DATE POLICY EXPIRATION DATE LIMITS GENERAL LIABILITY EACH OCCURENCE 1000000 FIRE DAMAGE (Any one Bra) 00 B COMMERCW.GENERALLIABUJTY OCUURENCE GL2705189 311/2012 3/1/2013 MED EXP Any one person) GEN'L AGO LRvTT APPLIES PER: POLICY PERSONAL S ADV INJURY 00 GENERAL AGGREGATE $ 50001000 PRODUCTS - COMPIOP ASS $ 5,000,000 B AUTOMOBILE LIABILITY ANY ALTO HIRED AUTOS CA4695571 3/1/2012 3/1/2013 COMBINED SINGLE LIMB (Eaeccldent) $ 1.000;000 BODILY INJURY (Per person) S XXXXXXX NON OW D AUTOS BODILY INJURY (PerecclBent) $�,�,�, PROPERTY DAMAGE (Per ecclBent) $ XXXXXXX GARAGE LIABILITY AUTO ONLY - EA ACCIDENT $ xxxxxxx OTHER THAN $ XXXXXXX NOT APPLICABLE AUTO ONLY: $ xxxxxxx EXCESSLIABWTY EACH OCCURRENCE $ B OCCURENCE 13273087 3/1/2012 3/1/2013 AGGREGATE $ $ xxxxxxx A WORKERS COMPENSATION/ EMPLOYERS' LIABILITY SEE ATTACHED 311/2012 3/1/2013 WORKERS COMP LIMITS STATUTORY E.L. EACH ACCIDENT $ 1 000 000 E.L. DISEASE - EA EMPLOYEE $ 1,000,000 E.L. DISEASE - POLICY LIMIT $ 1,000000 ADDITIONAL INFORMATION Dell Inc. Workers Compensation 311/2012 - 3/1/2013 POLICY NO. STATE EFFECTIVE EXPIRATION INSURER WC019736926 All Other States 3/1/2012 3/1/2013 New Hampshire Insurance Co. NAIC #23841 WC019736928 FL 3/1/2012 3/1/2013 New Hampshire Insurance Co. NAIC #23841 WC019736927 CA 3/1/2012 3/1/2013 New Hampshire Insurance Co. NAIC #23841 WC019736929 MA 3/1/2012 3/1/2013 Insurance Co. of State of PA. NAIC #19429 WC033464404 ND,OH,WA,WI,WY 3/1/2012 3/1/2013 New Hampshire Insurance Co. NAIC #23841 Miscellaneous Anachment: M471493 Master ID: 0 ENDORSEMENT This endorsement, effective 12:01 A.M. 03/01/2012 forms a part of policy No. GL2705189 issued to DELL INC. by NATIONAL UNION FIRE INSURANCE COMPANY THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - WHERE REQUIRED UNDER CONTRACT OR AGREEMENT This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE FORM SECTION II - WHO IS AN INSURED, is amended to include as an additional insured: Any person or organization to whom you become obligated to include as an additional insured under this policy, as a result of any contract or agreement you enter into which requires you to furnish insurance to that person or organization of the type provided by this policy, but only with respect to liability arising out of your operations or premises owned by or rented to you. However, the insurance provided will not exceed the lesser of: The coverage and /or limits of this policy, or The coverage and /or limits required by said contract or agreement. Authorized Representative or Countersignature (in States Where Applicable) 61712 (12/06) Attachment Code: D472490 Master ID: 0 Page 1 of 1 WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT This endorsement changes the policy to which it is attached effective on inception date of the policy unless a differentdate is indicated below. (The following "attaching clause" need be completed only when this endorsement is issued subsequent to preparation of the policy). This endorsement, effective 12:01 AM 03/01/2012 forms a part of Policy No. WC 019736926 Issued to DELL INC. By NEW HAMPSHIRE INSURANCE COMPANY Premium INCLUDED We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right against the person or organization named in the Schedule. This agreement applies only to the extent that you perform work under a written contract that requires you to obtain this agreement from us. This agreement shall not operate directly or indirectly to benefit any one not named in the Schedule. Schedule THE PREMIUM FOR THE ENDORSEMENT IS INCLUDED ANYPERSONORORGANRATIONTO WHOMYOU HAW ENIFR®INTO AOWrRACr,A OMCrrIDN OF VAMN REQUIRMYOUTOOSTAW THIS WAVER FROM U6 THE DORSi34EffDOESNDrAPPLYT Off4ff SOR DIAMAGES PAID OR 0.AIMED: 1. PURS- 10910TFEWORlEFiSCOMPENSATIDN OR EMPLOYERS LIAABIII..IIYLAWSOFMCLIC (Y, NEW HAMP9HI1;tE�ORNEW 1ERlSEY; OR, 2. BECALMOFRO RYOGDJtRING YOU 1303MIN709"ACONTRACT. This form is not applicable in California, Kentucky, New Hampshire, New Jersey, North Dakota, Ohio, Tennessee, Utah, or Washington. WC 00 03 13 Countersigned by (Ed. 04/84) Miscellaneous Attachment: M472597 Master ID: 0 Authorized Representative WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT- CALIFORNIA This endorsement changes the policy to which It is attached effective on the Inception date of the policy unless a differentdate is indicated below. (The following "attaching clause" need be completed only when this endorsement is Issued subsequent to preparation of the policy). This endorsement, effective 12:01 AM 03/01/2012 forms a part of Policy No. WC 019736927 Issued to DELL INC. By NEW HAMPSHIRE INSURANCE COMPANY Premium INCLUDED We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right against the person or organization named in the Schedule. (This agreement applies only to the extent that youperform work under a written contract that requires you to obtain this agreement from us). You must maintain payroll records accurately segregating the remuneration of your employees while engaged in the workdescribed in the Schedule. The additional premium for this endorsement shall be 2.0% of the California workers' compensation premium otherwise due on such remuneration. Schedule Person or Organization Job Description ANY PERSON OR ORGANIZATION WITH WHOM YOU HAVE ENTERED INTO A CONTRACT. A CONDITION OF WHICH REQUIRES YOU TO OBTAIN THIS WAIVER FROM US. THIS ENDORSEMENT DOES NOT APPLY TO BENEFITS OR DAMAGES PAID OR CLAIMED: 1. PURSUANT TO THE WORKERS' COMPENSATION OR EMPLOYERS' LIABILITY LAWS OF KENTUCKY, NEW HAMPSHIRE, OR NEW JERSEY; OR, 2. BECAUSE OF INJURY OCCURRING BEFORE YOU ENTERED INTO SUCH A CONTRACT. WC 04 03 06 (Ed. 04184) Miscellaneous Anachmenl: M472560 Master ID: 0 Countersigned Authorized Representative WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT This endorsement changes the policy to which It is attached effective on inception date of the policy unless a differentdate is indicated below. (The following "attaching clause" need be completed only when this endorsement is issued subsequent to preparation of the policy). This endorsement, effective 12:01 AM 03/01/2012 forms a part of Policy No. WC 019736928 Issued to DELL INC. By NEW HAMPSHIRE INSURANCE COMPANY PremlumINCLUDED We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right against the person or organization named in the Schedule. This agreement applies only to the extent that you perform work under a written contract that requires you to obtain this agreement from us. This agreement shall not operate directly or indirectly to benefit any one not named in the Schedule. Schedule ANY PERSON OR ORGANIZATION WITH WHOM YOU HAVE ENTERED INTO A CONTRACT, A CONDITION OF WHICH REQUIRES YOU TO OBTAIN THIS WAIVER FROM US. THIS ENDORSEMENT DOES NOT APPLY TO BENEFITS OR DAMAGES PAID OR CLAIMED: 1. PURSUANT TO THE WORKERS' COMPENSATION OR EMPLOYERS' LIABILITY LAWS OF KENTUCKY, NEW HAMPSHIRE, OR NEW JERSEY; OR, 2. BECAUSE OF INJURY OCCURRING BEFORE YOU ENTERED INTO SUCH A CONTRACT. This form is not applicable in California, Kentucky, New Hampshire, New Jersey, North Dakota, Ohio, Tennessee, Texas, Utah or Washington. WC 00 03 13 (Ed.04 /84) Miscellaneous Attachment: M472598 Master ID'. 0 Countersigned by Authorized Representative WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT This endorsement changes the policy to which it is attached effective on inception date of the policy unless a differentdate is indicated below. (The following "attaching clause" need be completed only when this endorsement Is issued subsequent to preparation of the policy). This endorsement, effective 12:01 AM 03/01/2012 forms a part of Policy No. WC019736929 Issued to DELL INC. By THE INSURANCE COMPANY OF THE STATE OF PENNSYLVANIA Premium INCLUDED We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforceour right against the person or organization named in the Schedule. This agreement applies only to the extent that you perform work under a written contract that requires you to obtain this agreement from us. This agreement shall not operate directly or indirectly to benefit any one not named in the Schedule. Schedule ANY PERSON OR ORGANIZATION WITH WHOM YOU HAVE ENTERED INTO A CONTRACT, A CONDITION OF WHICH REQUIRES YOU TO OBTAIN THIS WAIVER FROM US. THIS ENDORSEMENT DOES NOT APPLY TO BENEFITS OR DAMAGES PAID OR CLAIMED. 1. PURSUANT TO THE WORKERS' COMPENSATION OR EMPLOYERS' LIABILITY LAWS OF KENTUCKY, NEW HAMPSHIRE, OR NEW JERSEY; OR, 2. BECAUSE OF INJURY OCCURING BEFORE YOU ENTERED INTO SUCH A CONTRACT. This form is not applicable in California, Kentucky, New Hampshire, New Jersey, North Dakota, Ohio, Tennessee, Texass, Utah, or Washington. WC 00 03 13 Countersigned by (Ed.04164) Authorized Representative Miseellaneous Anachment. M472551 Master ID: 0 POLICY NUMBER: GL2705189 COMMERCIAL GENERAL LIABILITY CG 24 04 05 09 WAVER OF TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART PRODUCTS /COMPLETED OPERATIONS LIABILITY COVERAGE PART SCHEDULE Name Of Person Or Organization: ANY PERSON OR ORGANIZATION REQUIRING A WAIVER OF TRANSFER OF RIGHTS OF RECOVERY PURSUANT TO THE TERMS OF ANY CONTRACT OR AGREEMENT YOU ENTER INTO WITH SUCH PERSON OR ORGANIZATION. Information required to complete this Schedule if not shown above will be shown in the Declarations. The following is added to Paragraph S. Transfer Of Rights Of Recovery Against Others To Us of Section IV - Conditions: We waive any right of recovery we may have against the person or organization shown in the Schedule above because of payments we make for injury or damage arising out of your ongoing operations or "your work" done under a contract with that person or organization and included in the "products - completed operations hazard ". This waiver applies only to the person or organization shown in the Schedule above. CG 24 04 05 09 ©Insurance Services Office, Inc., 2008 Page 1 of 1 Anachtnent Code: D472643 Master ID: 0 Appendix E: Reference Appendix E: Reference The references provided identify the contact person most familiar with the project and customer experience. City of Santa Monica, CA 1685 Main Street Rm 110 Santa Monica CA 90407 Jory Wolf, CIO iory.wotf@smeov.net 310- 458 -8381 Staff Support Anil Nadella, Systems Engineer ani 1. nadella@sm¢ov, net 310 - 458 -8381 x5375 Project Summary - CML Array - Install, Deployment Services, 12/11 completion. City of Orange, CA 300 E. Chapman Ave. Orange, CA 92866 Steven Scardina,IT Manager sscardina@cityoforange.org 714 -744 -2283 Project Summary - City was doing a technology refresh for aging infrastructure and consolidating their environment int one centralized storage platform. Benefits - A significant increase in performance was reached. The system was designed correctly by continuous communication and empirical data gathered from the City's IT staff. City of Phoenix, AZ Ben Armour, Senior Information Systems Specialist beniamin.armour@phoenix.gov 602 - 273 -2117 Project Summary - Compellent Systems replicating with VMWare SRM at the City of Phoenix Convention Center. Compellent is utilized with two mirrored systems at in the Aviation Department of Sky Harbor Airport. They have been a CIVIL shop for a number of years while he was at the convention center and now at Aviation Department of PHX Sky Harbor Airport. They also utilize Dell Blade Enclosures and are overall very satisfied with Dell and the acquisition of Compellent. The environment at the Convention Center is 100% virtualized and is 60% virtualized at the airport. Benefits — Dell Compellent Systems were selected initially while decision maker was responsible for the City of Phoenix Convention Center with two DeIVCompellent systems replicating with VMWare SRM. Automated tiered storage, high availability and reporting are the key areas making a positive impact on The City of Phoenix. As a result, Compellent has also been recently purchased for use in the Aviation Department at Sky Harbor Airport with the City of Phoenix Aviation. 2S City of 14nN/n0ri Beach 1 Dell .hlarhetina L. P. fwd Quotes Quotes follow this page for further review DELL Date: 4/10/12 4:37:48 PM QUOTE #: Customer #: Contract #: Customer Agreement # Quote Date QUOTATION 618067990 2454943 WN99ABZ WSCA- B27160 4/10/12 Quotes Customer Name: CITY OF NEWPORT BEACH •s • t -a. -.• r, , ;. Bose UML• I PCT-7048, . 48 port Managad Switch, 1 GbE wtih 10Gb and Stackfing capabilities (225 -0135) i Mouse: I 10GbE Uplink Module for SFP +, supports tip to 2 SFP + - (optics not. included) (331 -2445) Mouse: 110GbE Uplink Module forSFP?v, supports up to 2 SFP+ (optics not included) (331 -2445) ' Mouse: SFP +, PowerConnect IOGBASE -LRMr Multi -Mode Optics, LC -LC (431141,47) • Quantity 4 Mouse: PowerConnect SFP+ 3 meter SwinAx, connects to PowerConnecl'(33'0-8565) - OuantitY 4 i Service:. Mission. Critical Package: 4-Rourr77x20 On-Site Service with Emergency Dispatch, 4Year Pretended j(927- 7074), _ Sorvice: -- roSupport:7k24HW f SW Tech Support and Assistance, 5 Ysar(927-71I74), Service: I Dells Hardware Limited Warranty Initial. You (931 -3067) Service: I Dell Hardware L'emited Warranty Extended Year( &) (935 -7588) i Service: MISSION' CRITICAL PACKAGE:. Enhanced Services. 5 Year (936. 4'299) 'I Service: Mission Critical Package: 4 -Hour 7x24 On-Site Service with Emergency Dispatch$ Initial Year (95441 2190) 1 Service: I+ Lifetime Limned Hardware Warranty with Basic Hardware Service Next Business Day Parts Only on Your PowerConna (954 -2350) Thank you choosing Dell ProSupport. For tech support, visit hitp:Osupport.dell.c3-'—raSupport - Service: or call 1- 800-4(9893439) Installation: Remote Implementau'on of an Ethernet Switch (to schedule'emaN US Remote_Services@dell.com) (923 -26691 2n Ei!'y n *ear :yn3rt "Anh 1)Mi 1800- 8793355 �tA6. Quotes Please review this quote carefully. If complete and accurate, you may place your order online at www.dell.com /qto (use quote number above). POs and payments should be made to Dell Marketing L.P. If you do not have a separate agreement with Dell that applies to your order, please refer to www.dell.com /terms as follows: If purchasing for your internal use, your order will be subject to Dell's Terms and Conditions of Sale- Direct including Dell's U.S. Return Policy, at www .dell.comireturnpolicvlitotal. If purchasing for resale, your order will be subject to Dell's Terms and Condition of Sale for Persons or Entities Purchasing to Resell, and other terms of Dell's PartnerDirect program at www.dell.com /partner. If your order includes services, visit www.dell.com /servicecontracts for service descriptions and terms. Quote information is valid for U.S. customers and U.S. addresses only, and is subject to change. Sales tax on products shipped is based on "Ship To" address, and for downloads is based on "Bill To" address. Please indicate any tax - exempt status on your PO, and fax your exemption certificate, with seller listed as Dell Marketing L.P, to Dell's Tax Department at 800 - 433 -9023. Please include your Customer Number. For certain products shipped to end -users in California, a State Environmental Fee will be applied. For Asset Recovery/Recycling Services, visit www.dell.com /assetrecovery. O DELL QUOTE #: Customer #: Contract #: Customer Agreement #: Quote Date: Date: 4/30/12 5:02:52 PM Customer Name: Quotes QUOTATION 619886423 2454943 WN99ABZ WSCA- B27160 4/30/12 CITY OF NEWPORT BEACH Tax: $1,960.71 Shipping & Handling: $0.00 — j Shipping Method: I Ground 1 Total Number of ro System Gups: —[ -- 3'1 0i y c( f181rynra (i ^acl, I Uotf :Y,Orketin6: L.P. Base Unit: �- —_� Blade Server Enclosure, No Blades, M1000E, PowerEdge (223-32$4) Service: — Mission Critical Package: 4 -Hour 7x24 OnSite Service with Emergency I Dispatch, 4 Year Extended (981 -5214) ProSupport : 7x24 HIM / SWTech Support and Assistance, 6 Year (981 -5394) -�� Service: - - Service: — Mission Critical Package: 4 -Hour 7x24 On-Site Service with Emergency rDispatch, Initial Year (985 -3810) Service: �1 Dell Hardware Limited Warranty Plus On Site Service Extended Year(s) (989- D738)` -� -- )Service: Dell Hardware Limited Warranty Plus On Ske Service Initial Year (989 -0757) Service: MISSION CRITICAL PACKAGE: Enhanced Services, 5 Year (989 -0807) ervce: Service: j Thank you choosing Dell ProSupport. For tech support, visit http: / /support.dall.com /ProSupport or call 1 -800 -9 (989 - 3439)_ rinstallatlan: —� —� -' On-Site Installation Declined (900 -9997) — I support: ` Proactive Maintenance Service Declined (926 -2979) i Misc: Redundant Power Supplies (3 *3 2700W), High Efficiency, M100DE Blade ) Chassis (331 -0824) j — �•- �� — �� Redundant Chassis Management Controller, PowerEd_oe!M1000E 1311 -7787) - -� Flex Address Plus Enabled (342 -1668) CIVIC Extended Storage Card (342 -2666) — �} ^^ i VMware ESXi v5.0,Basic,2CPU,Licenseen4 Subscription {421-7:554) - dl{ Quantity 5 - -- No Operating System Media Kit (420 -1908) ! Dell OpenManage CD Kit for PowerEdge M1 000E Blade Server Chassis (310- �9694) ! - - -� _ I Users Guide, PowerEdge Mories Blades (3304117) Dell OpenManage CD Kit for PowerEdge M620 Blade Server (3314356) I Users Guide, PowerEdge MSerles Blades (3304117) I Redundant Ethernet Switch Configuration (311 -8060) No 110 Modules, (110 Bay Filler Panels, Qty 2) M1000E Blade Server Chassis j 1(310 -9711) —M -1 No 1/0 Modules, (I /O Bay r I-H Panels, Qry 2) M1000E Blade -Server Char ssi i 1(310 -9711) PowerEdge-W. erles Blade MultipacKBox Processor FamllyLabel,,Intel (310- ._. 1 9952) 3'1 0i y c( f181rynra (i ^acl, I Uotf :Y,Orketin6: L.P. Quotes i4v�vI Rack Chassis w /Rapid Rails for Dell, HPQ or other Square HoieRacks (310 - j X9689) _ _ Altiris Deployment Solution for up to 16 PowerEdge M1000e Series Blade j Srvrs (313 -6157) Av ccent Integrated KVM Analog Switch Module, PowerEdge M1000E Chassis (430 -2628) _ Power Cords, QTY3, 2FT C19 /C20 for M1000E Server Blade Chassis (330 - 1 0146) - Quantity 2 DU, 30A ,20 attach P8V,(21)C13,(6)C19,Vertical, with L6 -30P 3m ed Input cord _ 3 (331 -0017) .. . ._....._. r_.—.___._____ ___.........—- ._.__._._.___._.. 1 Serial IIO Management ___ Cable, — _ PowarConnect ._��_._._ M6xxx — and ______ M8-024 Ethernet 1 Switches (310 -9696) _ Blade Blanking Panel for PowerEdge M1000E Blade Server Chassis (310. 9709) -Quantity 11 i p , ., •II.. .. • .1•. ORO TOTAL i f Base Unit: PowerEdge M620 Blade Server (225 -2125) e_ � --- Operating Syst m: v _ No Opemting System (420 -6320) Mouse: _ j 4396' com 57810 -k Dual port 10Gb KR Blade Network Daughter Card (430 -" TBU U: — ._.._....._.._...__._...._____ __.._._______...__._..... TBU I No System Documentation, No OpenManage DVD Kit (310 -5171) _ I System ordered as part of Multipack order (330.4118) IDRAC7 Enterprise for Blades (4215357) ­ erial -Aach SCSI Backplane for M620 (331358) TBU ) Standard Cooling (331 4951) TBU: _ TBU: �� No Hardware RAID (342 -3506) -T - H310 Controller (331 4365) TBU: i Intel Xeon E5 -2650 2.00GHz, 20M Cache, 8.0GT 1s QPI, Turbo, 8C, 95W, Max `Mom 1600MHz (317-9592) j TBU: �v u PE M620 Heatsink For 2 Processors,LGA,2.2X3.9X1 (331 4361) TBU: Intel Xeon ES -2650 2.000Hz, 20M Cache, 8.0GT /s QPI, Turbo, 8C, 95W (317 -� 8458) TBU: �� DIMM Blanks for Systems with 2 Processors (317 -8688) ,J TBU: PE M620 Heatsink For Procossors,LGA,2.2X3.9X1 (331-4361) TBU ��8GB RDIMM, 1333 MHz, Low Volt, Dual Rank, x4 (317.9644) - Quantity 12 1333 MHz RDIMMs (331 -4422) Performance -optimized TBU: TBU: 146GB 15K RPM SAS 6Gbps 2.51n Hot -plug Hard Drive (342 -3493) No System Documentation, No OpenManage DVD Kit (3105171) j CD -ROM or DVD -ROM Drive: VMware ESXI 5.0 Embedded Image on Flash Media (421 -7768) CD -ROM or DVD -ROM Drive: �_'+� 2GB SD Card For RIPS (342 -1627) CD -ROM or DVD -ROM Drive: BCD -ROM or DVD -ROM Drive: �� 12GB le Card For RIPS arils 468 Enable Redundant SD Cards (468d612) _ Software Disk Two: 1 No Operating System Media Kit (420 -1908) Service: Mission Critical Package: 4 -Hour 7x24 On -Site Service with Emergency i Dispatch, 4 Year Extended (934 -7154) Service: f ProSupport: 7x24 HW / SW Tech Support and Assistance, 5 Year (934 -7194) Service: - ..__ �_� Dell Hardware Limited Warranty Plus On Site Service Initial Year (936-2207) Se_rv_ice: __ MISSION CRITICAL PACKAGE: Enhanced Services, Year (936 -2237) Service: _I Dell Hardware Limited Warranty Plus On Site Service Extended Year (939- ) 'Service: Thank you choosing Dell ProSupport. For tech support, visit http: /Isupport.dell.com/ProSupport or call 1 -800 -9 (989 -3439) I Service: Mission Critical Package: 4 -Hour 7x24 On-Site Service with Emergency —� Dispatch, Initial Year (989 -7741) I Installation: On-Site Installation Declined (9005997) _ Support: v Y Proactive Maintenance Service Declined (926 -2979) —1I : • . I 1 i R t.:... ` %+9"Nn(dt Bir lIdi I Dell ;:'ak,.Jop_ , Y. Quotes Please review this quote carefully. If complete and accurate, you may place your order online at www.dell.com /qto (use quote number above). POs and payments should be made to Dell Marketing L.P. If you do not have a separate agreement with Dell that applies to your order, please refer to www.dell.com /terms as follows: If purchasing for your internal use, your order will be subject to Dell's Terms and Conditions of Sale- Direct including Dell's U.S. Return Policy, at www .dell.com /returnpolicV#total. If purchasing for resale, your order will be subject to Dell's Terms and Condition of Sale for Persons or Entities Purchasing to Resell, and other terms of Dell's PartnerDirect program at www.dell.com /partner. If your order includes services, visit www.dell.com /servicecontracts for service descriptions and terms. Quote information Is valid for U.S. customers and U.S. addresses only, and is subject to change. Sales tax on products shipped is based on "Ship To" address, and for downloads is based on "Bill To" address. Please indicate any tax - exempt status on your PO, and fax your exemption certificate, with seller listed as Dell Marketing L.P, to Dell's Tax Department at 800 - 433 -9023. Please include your Customer Number. For certain products shipped to end -users in California, a State Environmental Fee will be applied. For Asset Recovery/Recycling Services, visit www.doll.com /assetrecovery. 23 City Of 14;.+r i I rie.':I aiTr kez.irv. !_P. Base Unit: - -- Powerconnecl M8024 -k Managed Switch, 24x10GbE Ports, Redundant (225- __ __ _ _�204)_� w Services. - Mission Critical Package: 4 -Hour 7x24 On -Site Service with Emergency Dispatch, 4 Year Extended (927 -6264) Service: ProSupport: 7x24 HW I SW Tech Support and Assistance, 5 Year (927 -6404) Service: . Service: J Dell Hardware Warranty, Initial Year (931 -0487) �...v� Dell Hardware Limited Warranty Extended Year (935 -5368) Service: MISSION CRITICAL PACKAGE: Enhanced Services, 5 Year (936 -1029) _ _ Service: _ Mission Critical Package: 4 -Hour 7k24 On -Site Service with Emergency Dispatch, initial Year (954-0220) Service: J ��Thank . For tech suort, visit_ — you choosing Dell ProSupport pp http:/ /support.dell,com /ProSupport or call 1 -800 -9 (989 -3439) I Installation: _ J On-Site Installation Declined (900-9997) SALES REP: ELENAGOMEZ (� PHONE: 1800- 879 -3355 Email Address :Elena_Gomez @Dell.comf Y — Phone Ext: -- 5139011 -- -- — Please review this quote carefully. If complete and accurate, you may place your order online at www.dell.com /qto (use quote number above). POs and payments should be made to Dell Marketing L.P. If you do not have a separate agreement with Dell that applies to your order, please refer to www.dell.com /terms as follows: If purchasing for your internal use, your order will be subject to Dell's Terms and Conditions of Sale- Direct including Dell's U.S. Return Policy, at www .dell.com /returnpolicV#total. If purchasing for resale, your order will be subject to Dell's Terms and Condition of Sale for Persons or Entities Purchasing to Resell, and other terms of Dell's PartnerDirect program at www.dell.com /partner. If your order includes services, visit www.dell.com /servicecontracts for service descriptions and terms. Quote information Is valid for U.S. customers and U.S. addresses only, and is subject to change. Sales tax on products shipped is based on "Ship To" address, and for downloads is based on "Bill To" address. Please indicate any tax - exempt status on your PO, and fax your exemption certificate, with seller listed as Dell Marketing L.P, to Dell's Tax Department at 800 - 433 -9023. Please include your Customer Number. For certain products shipped to end -users in California, a State Environmental Fee will be applied. For Asset Recovery/Recycling Services, visit www.doll.com /assetrecovery. 23 City Of 14;.+r i I rie.':I aiTr kez.irv. !_P. DELL QUOTE #: Customer #: Contract #: Customer Agreement #: Quote Date: Date: 4/30/12 5:02:51 PM Customer Name: Quotes QUOTATION 619884385 2454943 WN99ABZ WSCA- B27160 4/30/12 CITY OF NEWPORT BEACH i :1:j Of Nrwgion ; A.3C ryI t) {} „?,`2N'tl^ Id't;I L. 0 ., n :Base Unit: I Blade Server Enclosure, No Blades, M1000E, PowerEdge (223 -3244) Service: I Mission Critical Package: 4 -Hour 7x24 On-Site Service with Emergency Dispatch, 4 Year Extended )(981 -5214) i Service: ~ '- j ProSupport : 7x24 HW /8W Tech Support and Assistance, 5 Year (981 -5394) Service: Mission Critical Package: 4 -Hour 7x24 On-Site Service with Emergency Dispatch, Initial Year (985- 3810) Service: —I Dell Hardware Limited Warranty Plus On Site Service Extended Year(s) (989 -0738) , i Service: Dell Hardware Limited Warranty Plus On Site Service Initial Year (989 -0757) . Service: �j.MISSION CRITICAL PACKAGE: Enhanced Services, 5 Year (989 -6807) l i :Service: Thank you choosing Dell ProSupport. For support, visit http: / /support.dell.com /ProSupport or call 1 -800 -9 (989-3439) Installation: �I OnSite Installation Declined (90D9997) i Support: e� -r— I Pr oactive Maintenagca Service Declined (926 -2979) ( Mist: Redundant Power Supplies (3 +3 27DOW), High Efficiency, M1000E Blade Chassis (331- 0824)- _ ' ^rOGbE SFP+ Short-Range Optic (430 -3686) — Quantity 16 ..� ��� rRedundant Chassis Management Controller, PowerEdge M1000E (311 -7787) — - j 4 —n Flex Address Plus Enabled (342 -1668) ..._._,._.._ CMC Extended Storage Card (342 -2666) — ? VMware ESXi v5.0,Enterprise,2CPU,1Y lPCense artd Suhscrlptlon (d21 -7577) - Quantity 3 _ _No Operating System Media Kit (420. 1908) Users Guide, PowerEdge MSeries Blades (330.4117) 1 __..- _..__... - ...,.._.._.. �. __.....a,_- , Doll OpenManage CD Kit for PowerEdge M620 Blade Server (3314,356) Users Guide, PowerEtl a M- Series Blades 330-4117 —_ —1 - 000E Blade Server Chassis (310-9694 _ _ .— ...__... _here _..� itch Co . __..__.._.__.. _0.— ...._.. —._... ) Dell OpenManage CD Kit for PowerEdge M(311-8060) Redundant Ethernet Switch Configuration _ No IIO Modules, (IIO Bay Filler Panels, Qty 2) M1000E Blade Sorvor Chassi (310- 9711) No 1/0 Modules, (1 /0 Bay Filler Panels, qty 2) M1000E Blade Server Chassis (310 -9711) e ( PowerEdgo M- Series Blade Multlpack Box Processor FamilyLabol, Intel (310 -9952) j. Rack Chassis w /Rapid Rails forDell, HPQ or otheP Square HoieRacks (310 -9689) _ AlHrls Deploymnt Solution forup to 16 PowerEdge M1000e Series Blade Swrs (313 -6157) —, Avocent Integrated KVM Analog Switch Module, PowerEdge M1000E Chassis (430 -2628) j �—TPower Cords, QTV3, 2FT C191C20 for M1000E Server Blade Chassis (330 -0146) - Quantity 2 i :1:j Of Nrwgion ; A.3C ryI t) {} „?,`2N'tl^ Id't;I L. 0 ., n Quotes j Base Unit: I Operating System: —� Mousa: TBU: TBU: • • -- owEdge M620 Blade Server (225 -2725) Per No Operating System (420 -6320) [ Broadcom 57810 -k Dual port 10Gb KR Blade Network Daughter Card (430 -1398) I No System Documentation, No OpenManage OVD Kit (310 -5171) I System ordered as part of Multipack order (3304118) TBU: 112G IDRAC7 Enterprise for Blades (4215357) i TBU: I Serial—Attach SCSI Backplane for M620 (3314358) Stand tand ard Cooling (3314951) :: TBU TBU: No Hardware RAID (3424506) TBU: H310 Controller (331-4365) TBU: Intel Xeon E5.2650 2.00OHz, 20M Cache, 8.007 /s OPI, Turbo, 8C, 9SW, Max Mom 16DOMHz (317- 1 9592) 1 TBU: I PE M620 Heatsink For 2 Processors,LGA,2.2X3.9X1 (3314361) — 1Intel Xeon E5 -2650 2.00GHz, 20M Cache, B.OGT/s OPI, Turbo, 8C, 95W (317 -8458) TBU: I DIMM Blanks for Systems with 2 Processors (317.8688) ' TBU: PE M620 Heatsink For 2 Processors,LGA,2.2X3.9X1 (3314361) TBU: __ _BGB RDIMM, 1333 MHz, Low Volt, Dual Rank, -9Quantty 12 TBU _4(31 �—. 1333 MHz RDIMMS (3314422) _7 • TBU: I Performance Optimized (3314428) , TBl- U: — 1146GO 15K RPM SAS 6Gbps 2.5In Hot -plug Hard Drive (3424493) I TBU: I No System Documentation, No OpenManage DVD Kit (310 -5171) CD -ROM or DVD -ROM Drive: I VMware ESXI 5.0 Embedded Image on Flash Media (421 -7768) CD -ROM or DVD -ROM Drive: 12GB SO Card For RIPS (342 -1627) I CD -ROM or DVD -ROM Drive: 12GB SO Card For RIPS (342 -1627) CD -ROM or DVD -ROM Drive - - Redundant SD Cards (4684612) f Software Disk Two: No Operating System Media Kit (420 -1908) ! Service: Mission Critical Package: 4 -Hour 7x24 On-Site Service with Emergency Dispatch, 4 Year Extended (934 -7154) Service: ProSupporr 7x24 HIN / SW Tech Support and Assistance, 5 Year (9347194) p Service: Dell Hardware Limited Warranty Plus On She Service Initial Year (936 -2207) I Service: MISSION CRITICAL PACKAGE: Enhanced Services, 5 Year (936 -2237) Service: Dell Hardware Limited Warranty Plus On Site Service Extended Year (939 -5208) i Service: Thank you choosing Dell ProSupport. For tech support, visit http:flsupportdell.conVProSupport or call 1 -800 -9 (989-3439) ! Service: Mission Critical Package: 4 -Hour 7x24 On-Silo Service with Emergency Dispatch, Initial Year (989- 7741) j Installation: —_ —� EDT VMware Implementation ontoa Server (984.9947) ! Support: Proactive Maintenance Service Declined (926.2979) iOMM 1 ! GROUP TOTAL: i I Base Unit: PowerConnect M8024 -k Managed Switch, 24x10GbE Ports, Redundant (225 -1204) Service: Mission Critical Package: 4 -Hour 7x24 On-Site Service with Emergency Dispatch, 4 Year Extended ( (9275264) i Service: ProSupport: 7x24 HVV I SW Tech Support and Assistance, 5 Year (9275404_) Service: Dell Hardware Warranty, Initial Year (931 -0487) !Service: Dell Hardware Limited Warranty Extended Year (935 -5368) Service: MISSION CRITICAL PACKAGE: Enhanced Services, 5 Year (936.1029) 35 City of Hrwporl fleach I De!( h ad'eting L.P. � Quotes Please review this quote carefully. If complete and accurate, you may place your order online at www.dell.com /qto (use quote number above). POs and payments should be made to Dell Marketing L.P. If you do not have a separate agreement with Dell that applies to your order, please refer to www.dell.com /terms as follows: If purchasing for your internal use, your order will be subject to Dell's Terns and Conditions of Sale - Direct including Dell's U.S. Return Policy, at www .dell.com /returnpolicv#total, If purchasing for resale, your order will be subject to Dell's Terms and Condition of Sale for Persons or Entities Purchasing to Resell, and other terms of Dell's PartnerDirect program at www.dell.com /partner. If your order includes services, visit www.dell.com /servicecontracts for service descriptions and terms. Quote information is valid for U.S. customers and U.S. addresses only, and is subject to change. Sales tax on products shipped is based on "Ship To" address, and for downloads is based on "Bill To" address. Please indicate any tax - exempt status on your PO, and fax your exemption certificate, with seller Ilsted as Dell Marketing L.P, to Dell's Tax Department at 800 - 433 -9023. Please include your Customer Number. For certain products shipped to end -users in California, a State Environmental Fee will be applied. For Asset RecoverylRecycling Services, visit www.dell.com /assetrecovery. f r; ", 4 i P&r4 i_J'r. Quotation to Newport Beach, CA Dais Malkarmg. L.P. P.O. as Id9257 Amlle. TX 781 re Semisolid: s/4r202 Oeolallmn (t 01 5355 Valid UMH 61312012 Presents! 8Y: DELL DELL SFOC Deal 1L 3810916 Description Model Number 0.11 SKU OuenOry Amoent Sublolal Conversion Nil. Elrcbeurs, SAS 3.5' Drives. Upgrade Older CONY KR EN0SAS3SUPG 2 CORD Pk".Md1,l0I.6:C13C 11 4 4Ga SRS Cabe, d.SM 4 .a SAS Cable. PM 4 ]TB, SAS. BGb. T 2K NDD DSSAS63S20WK7K2 18 Enclosure Blank. SAS. O Ga. Dove Bey Blank, 3.5- EN-BLNK- SAS635 S Encloser¢, SAS. 63a. 3,5' 12-bay ENSA50 -1235 2 See. Data Pmgreenon Expel -son pearls¢ SW OAPR-EXP A4044416 2 SW, Dynamic Controller¢ Eapanabn treacle 2 SW. Del. hemm, Replay Es.... ad U-nra 511- Opla -E %1' 2 SW. Dynamic Capacity Expansion Elcanx SW OYNGE KP 2 SW, Remote Instant Pods, (Alec& Syria) Basa DCmra SW -RIRA -BASE MGN23 1 SW, Remote Instant Replay lAeync& Sync) Exp Limn. SW- RIRA EXP A4044424 3 SW, Slonge Ceder Co. E.,al Iscanee SW -SCOS PyF 2 Implam of Pod. ln9enl Replay 9355080 1 wall S lmplem Anal 0lsk Entl (a Es SAN 2 End 8361099 1 10.SASGX4S Of SP 2 I0, SAS, 6Gb.4 Wide -pods. PCLE QulckSlml Steel. Trial 50.00 Power Despair 020 S year napped tam/ Includes a 25% Mideast NeMwere Tape 531,104.00 Neal (BTUs): 2.450.00 Sofered, Time $8.33800 Rack Unlle:4 VA Software Told S2U.46000 Welpht (Eba): 141 Copllml Bass Total 511.332.00 PC (Raw TIS: 0 Soflwere Support Total 54,00200 BATA (Raw 70): 0 VA SOHwere Suppon Total SI5,041.00 65D(R.w TB,0 PMOmment Sarvlwa Tone i0.614.00 SAS (Raw Tel: 32 Total(Rw TB): 32 Diecomd Fmlpd (S74.2flabi 532200 247 Upped Cents/ wr PdodN On511a (. hour) 'FIAT .1111 01. beam ^•Svppml Imer: S Year Firs¢ MIMD I. OlSpleyed In In. US 0.1181 CUr /.ntT'. .r1mA mal—emis, us.of network fack,(`11a.dd products')h Lowered! bylhe term, and emissions of be app4Ub1e CHI COrsai nt End Veer Prime 'Idder en Israel at—. dell. ram /derrebmaeellet One 'isms. 4reemem-1 wlech is incorp0rated hearin by eefe esnd. and whim NUOmer will .6. straddled tin accept in order la dull mad use be 4renaed. ..duce. Term. and OmBlllavriair. vvvl<D valid ter 30 days Ynleu oslrewna tUled.11 Wi pmts[¢ N for purinurnal Yae antl you rip Botha.¢ a rtDemm agleam¢.. pelwe¢n Vou end Dell Ina, apedlltalNappliano tM1h erdnr, your Drder will an whjen,o antl (...road by Oelli('•s Cammerrial Teemt of Salk,whi¢h tan be brand>I¢wwAells.rrLlle.mL and wMeh InrolpenO O¢115( °1 U.S. PeNm pope, al www.daLLCOm/ee .mrsellty4obL .leak note In pank.salth., Pell ElealloSleb ... ded added, Dell Compeller- branded products, OeIIIWC- and EMGbrdndad mOrl w"imis SeTWO.dpe.ltb ... fit, non -Dell branded adopted reek 4,enterprisemmserq and thsaref.dhardware or mllwaa 111pite mey All be I.Nrned ai any Yme. it 1 he purchase n Intended be reel¢ And ym, do nor ham a tewn4 ajreement bark... you and Ddi mm a peuicallyappilas to this oldes.yous orderwll be mbjeR ma rd gov<med he DraiCY Term[ antl confident of Sale for P ...... .. freer e, purtha.i, 10 Acres As A.Mille Terms olsalel, wN.b tan pro band at ,aw.ok"or id /haddla radvi , Ilypur ome aserpoea sensors, bill, man ..Musa am whjen m antl g..emed by me alisdable, I.M. dea listim, and terms chad at ww.v.dell<om /sere onto.¢.The mepi amAllmts'.wine .... .so fankyinmmonYd by nd.en.. ad it avvibble In bammyy from Da. Van, .6owhed, hevin0 need and agree to be bound by inch Salim names. Pick, Takes, and Additional information All radon. pridr, , and other lnfamadon n Wid for U.S. ommmen and U.S. addnve, net, end It based on the fare,, mm m ids remarks and may be dDl. M rebels. 0111 daervenbe..10 Of to anal pugewnd elders .1111.1 from pdri, / f hem small. Sale, tae .1 Phi milled h based an year 'Hap T.- sellers. fear 1.1sotware downdadr Is based on Vase, S(¢Bill ThAMM ... I. Haan indicate any Been .... v,amwn per PO, and N. yowl rrtmptlon sense atd, iedudln(yous Dedham, Nvmbeq a. Me 0.11 Tv Sorriness, at 90}4339023. Poeam ¢mere dal pm Us seeemimn nmllmm rage... ad mind Dell end,, name Dell Markets, LP. Nom: All inn vuomd abase, is an estimate; final urea will be listed On the Invoice. 11 you ha.e any s.eui.m Maindiy Its recall lead an bmap to Taw_OapdrdMm @Laird.. Far .,sets ..mutt[ ibippvtl to end vMn in Calilanb, a Store Envim armsal fee will be ... tied to our Inpte. 0111 releas d, tmedrid, to direct. Of ablemm, equipment Property. for tlonernism On 00113( ^s Asset afoovery and Mwedi , SeMtm aoaae N1" *of webdla at w..w.dalLCOm/m.mfe [ ouery. .1. BWldre-w tMe nw l.a'- d— ind —aawx, as mnmses. anWaropvplavy... m4N1mrvce,Y nuNmgagad --.e wn a awrow. wan4 dry- '.deem .. ..cr eho PMwmer yeas as IN". "i. Ye otamer. seek. as nbmui.n new set f.a..'s pnm+m tin e n ews eo ewe ebwem es mM wr Pa e0arc or, ek was m W ram. OLp met man Mwear as Oft re --V Dell peaks ro "seem into dense.. rewn anena nmxa In vNanaw. dead He plan[mwirtlgeynwasego. —me dry deny mme.I1.Yinlea—me. avnMU s, I—se, rove rem. m wsumesap9 gmanelwneMm..uNa rnemarkan.ue eep5m.ralrlw Pet nenm4nYmdweakness. nh4 Nrvamr wuhnatud Quotation to Newport Beach, GA 4eYm,v tP marr..e. sof.3vazb ,wl:emm� ¢bn: vEZ+oEu onm,smro.zss.B b.a vszoag.s. szs i NUn yB+Bm f'.9¢pn.l.L.gr4ti n.asem nuv amm.m.,+..zr,zuwr COn. H5F.4iq + r mn m.n f:SamR irrr.v.Y,mm wase.lics r 5 [xu-ss u,zrsm s;sw¢a un.oMrm3 osmr w.m.. as.3a as s.s. B r mxam .a[bo. u4,em:Rr Yw weEJ.M:6.nq , 5 i,am .4.vmmrzmm Bw.ao-m.m.mm 5 bf9m �.mm 3. L,ytr. p.iarp CVr SN9fOiM¢aRb , e W9n pjFAn Zavn YJ.Ym PYi VWb5E4f6 uav, S..s o..dwwm.,mrd +rM r�tm nonm nmam umrYm�.�.rv.re.zrr Sw+eMmri..rmW f Nma yy l,ra+iBNr44WW BW.s ITV v. 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IIM'Ylttnw 4rertxnl')aMlNla Inml{o.uetl hereti, hyrelertnm, ana wM1idr�rv3emer will a1w pe repvirea,o ampYnaCet[o ina4Rentl u[e the 1r[erueE PrvduK Irrmr mOC V9M ®: M yvgeu Yb6,m[W M.xarymraMn: orgse:o Yyy.v ", y+.ay. ry.yaod4.4 r(.oY:s'Y4We bM¢ay.ymab W mgrtlbempvnmq OJelvwnvdfeEb+etl Lnlevormnv En.� vuNbSV bR mRmeb Semv NSNI+KI,fa„SaloW tlwr..aeew+Renvneecb . f yvramrvwpururma.bs,euNevNUes..M } abmbmwYtlh / mebdwewrvCOOssNµas vO VnaKMe5w�0 lOn1'im[amn3N.lnelvepry bdi/. owrwm. mnveryEmlaw3grmseww3anemMnavav .,mmod.rm Yaarage,uwg,wro gmbbr¢mapm w.bm. AYGM.GfENiq WY , i NUn yB+Bm f'.9¢pn.l.L.gr4ti COn. H5F.4iq + 5 mn m.n f:SamR irrr.v.Y,mm wase.lics r 5 z \YSm u,zrsm s;sw¢a un.oMrm3 Bwa.xoYSeu,q t B m5lm mxam .a[bo. u4,em:Rr Yw weEJ.M:6.nq , 5 i,am n.zm EYfA.IA+Rq + 5 bf9m �.mm 3. L,ytr. p.iarp CVr SN9fOiM¢aRb , e W9n pjFAn Zavn YJ.Ym PYi VWb5E4f6 mIY r�tm n3rba Sw+eMmri..rmW f Nma yy l,ra+iBNr44WW BW.s ITV v. Sa¢ual�v wyR,wr m o�.a.[d,+w vuPY.ie�: vr; srl- .- sxrovrme mia.. rm: p vnmw uMR: ie rag uu xmmrw.rw4o�.sw.zan¢n ilcen reMIxCUV el fvltvuel[ eml/' laeNeOproOV[ Y' ILSOVerneaby Ne uem, enampO:UVn, vllh <appAU040iEGRpiPen,1[na VcerlHeme 1—.1 YhnpJ /ww.mmpell<nvmm /rvL.a,v. IIM'Ylttnw 4rertxnl')aMlNla Inml{o.uetl hereti, hyrelertnm, ana wM1idr�rv3emer will a1w pe repvirea,o ampYnaCet[o ina4Rentl u[e the 1r[erueE PrvduK Irrmr mOC V9M ®: M yvgeu Yb6,m[W M.xarymraMn: orgse:o Yyy.v ", y+.ay. ry.yaod4.4 r(.oY:s'Y4We bM¢ay.ymab W mgrtlbempvnmq OJelvwnvdfeEb+etl Lnlevormnv En.� vuNbSV bR mRmeb Semv NSNI+KI,fa„SaloW tlwr..aeew+Renvneecb . f yvramrvwpururma.bs,euNevNUes..M } abmbmwYtlh / mebdwewrvCOOssNµas vO VnaKMe5w�0 lOn1'im[amn3N.lnelvepry bdi/. owrwm. mnveryEmlaw3grmseww3anemMnavav .,mmod.rm Yaarage,uwg,wro gmbbr¢mapm w.bm. Quotation to Newport Beach, CA Dell MaM1efn9, L P P.o, But 1 4s257 Amh1,"]g>la Oun.01.: Slam'' Quantum . OtR&15B vane unm: fUlrb" PnP+r•d ey: Gal DELL &MC Daal W: MIOSI5 —SmAm. Tom: 5 yam. °'4ne And., h muleyed N in. DS Derbe, mnenry. Dame AVmvm m, VU O1,oltwa'. a—,"llumau Produ<u'11[ gav<en <d bV U, um a end <on dill .... I am ... Aubl,.111 <o 11fl nl End lot Lbanu ft—noon fanner) al ww.dill nom /leans /.heifer the 'Uume Alt ermanl" wFICM1la lnmmouted M1ercln by uhrence, and vFl<h Cmiarm, will abo be squired to ac[er, In meet to Ind." and UI<Nellum<d lulmu. .. ..'......_.(..+....... vvv...,.... vw.. v... vv.. m., v...c... u ............... vv.c... mnerr, rv..... e....._....r_ w__.,.,_..... c.. a... rt.¢...._..... R--v rv....... ...,n...v.........r.vvn.amLLO1l' b., I pmtlum. oell gampolent._ a.........,..a OeIIbC' Comme Ito-, vl Sale, bI[F[an be found at wvaw. dell.[ om /umn. and wM<hln<o<Fault DoIIC'+D.S. Pelum Polley .Nwww.delLmm /rtNrmaliqualal. Please note In pAWmd,r N+l 0.11[ bnndetl Ir d.,,b, DeI111MG and (MLbnnded produ[n. PeweMUll ML600v upe li6rarlea, narv0A46<+nd <d froundrhe produ ti, enu, Wlu'umae. and -yeembed Fardwerc ur roman products may In be alumed at any time. If this purchase Is Intender) for many and Von do not mole a fourite agreement between Van and Dell the, apeafeeby appll<e no Ihla mail. Your order wlllbe ml la and ge,e.k by OellEg ", Tam, and Cond Moll Sal <lor Pnmu or Cndllu Puraha[Ing o Fault let hired., unry, of Salel, wMth untie buntl al www. d< Ilcam /1lrm+/Ilrtaeller.l(VOUevNer Intluder aeMCn, Nen rv<M1awl..are..f1du In mf yovern<dhYNeappllt+blerwltedeap { plbna and urm, belled as www. dN.00.111 l[eummau, The Ivhgoing apellable anlm.b.mn mortality Inrorvvmed by rcferen[t and anlbbl<In FardmpV Imm OHL Yvu aMnowlMSe Favlry tadandagrc <u Fe hound hY la[h online urmr. 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Please ­"re me, your ntyempdon care hut, ryle<.meunt[tfull mr, m. n: On, MarFttingL,P.lone: All. punted above to an adma It; lln+llr[tawillheIbrui no NeInvnite.11 yon h+vt for Vuerdanc[epmbut, nv please sand In small to Tae_0lu mem@de1Lum.For<atalnpmluetesFlPoed¢end- u nCali /prnla.a SUU FnNronm<nvlfa w111he applied la wur lnvolce_Dellmw nget maamm udlappae a(ele[wn(e eoulpmmr propedy.fvr Nlotmanen an DelldCa0.ssen Ae[wery and AeMlln {Strvl<u plesse tlLn aw w<brlle at www.delLam /aeevernery dam. waa=.o... —men-1 ve roe «swan .+ serer.. ra... em. In—va,. I. . <. .ner e. Pawn. �mnnertts ..r.t...a.- w..nl,n..q,a.aewnm. �w,....m... ..naval_. err n. —. --- ben nn.: rme, a.. nwr. ma, maw. wnn ....m,..a,.a.o..r.w...n.a.n..t. a— e.pal.rm rr..[a<..t.w,a..mt . e. r[e...t rr®r.�...a zmmare.F.n.+tue may nw C,uY onnawY.m..a.tl.r.. —. GSPD -401 IT WESTERN STATES CONTRACTING ALLIANCE (WSCA) COMPUTER EQUIPMENT, SOFTWARE, PERIPHERALS AND RELATED SERVICES (2009 -2014) DELL MARKETING, L.P.(B27160) GENERAL PROVISIONS 1. DEFINITIONS: Unless otherwise specified in the Statement of Work the following terms shall be given the meaning shown, unless context requires otherwise. "Acceptance Tests" means those tests performed during the Performance Period which are intended to determine compliance of Equipment and Software with the specifications and all other Attachments incorporated herein by reference and to determine the reliability of the Equipment. "Application Program" means a computer program which is intended to be executed for the purpose of performing useful work for the user of the Information being processed. Application programs are developed or otherwise acquired by the user of the Hardware /Software system, but they may be supplied by the Contractor. "Attachment" means a mechanical, electrical, or electronic interconnection to the Contractor- supplied Machine or System of Equipment, manufactured by other than the original Equipment manufacturer, that is not connected by the Contractor. "Business entity" means any individual, business, partnership, joint venture, corporation, S- corporation, limited liability corporation, limited liability partnership, sole proprietorship, joint stock company, consortium, or other private legal entity recognized by statute. "Buyer" means the Slate's authorized contracting official. "Commercial Software" means Software developed or regularly used that: (i) has been sold, leased, or licensed to the general public; (if has been offered for sale, lease, or license to the general public; (iii) has not been offered, sold, leased, or licensed to the public but will be available for commercial sale, lease, or license in time to satisfy the delivery requirements of this Contract; or (iv) satisfies a criterion expressed In (i), (ii), or (iii) above and would require only minor modifications to meet the requirements of this Contract. "Contract" means this Contract or agreement (including any purchase order), by whatever name known or in whatever format used. "Custom Software" means Software that does not meet the definition of Commercial Software, "Contractor" means the Business Entity with whom the State enters into this Contract. Contractor shall be synonymous with "supplier', "vendor' or other similar term. "Data Processing Subsystem" means a complement of Contractor - furnished individual Machines, including the necessary controlling elements (or the functional equivalent) and Operating Software, if any, which are acquired to operate as an integrated group, and which are interconnected entirely by Contractor- supplied power and /or signal cables; e.g., direct access controller and drives, a cluster of terminals with their controller, etc. "Data Processing System (System)" means the total complement of Contractor - furnished Machines, including one or more central processors (or instruction processors) and Operating Software, which are acquired to operate as an integrated group. "Deliverables" means Goods, Software, Information Technology, telecommunications technology, and other items (e.g. repons) to be delivered pursuant to this Contract, including any such items furnished incident to the provision of services. "Designated CPU(s)" means for each product, if applicable, the central processing unit of the computers or the server unit, including any associated peripheral units. If no specific "Designated CPU(s)" are specified on the Contract, the term shall mean any and all CPUs located at the site specified therein. "Documentation" means nonproprietary manuals and other printed materials necessary or useful to the State in its use or maintenance of the Equipment or Software provided hereunder. Manuals and other printed materials customized for the Slate hereunder constitute Documentation only to the extent that such materials are described in or required by the Statement of Work. "Equipment" is an all- inclusive term which refers either to individual Machines or to a complete Data Processing System or subsystem, including its Hardware and Operating Software (if any). "Equipment Failure" is a malfunction in the Equipment, excluding all external factors, which prevents the accomplishment of the Equipment's intended function(s). If microcode or Operating Software residing in the Equipment is necessary for the proper operation of the Equipment, a failure of such microcode or Operating Software which prevents the accomplishment of the Equipment's Intended functions shall be deemed to be an Equipment Failure. "Facility Readiness Date" means the date specified in the Statement of Work by which the State must have the site prepared and available for Equipment delivery and installation. "Goods" means all types of tangible personal property, including but not limited to materials, supplies, and Equipment (including computer and telecommunications Equipment). "Hardware" usually refers to computer Equipment and is contrasted with Software. See also Equipment. "Installation Date" means the date specified in the Statement of Work by which the Contractor must have the ordered Equipment ready (certified) for use by the State. "Information Technology" includes, but is not limited to, all electronic technology systems and services, automated information handling, System design and analysis, conversion of data, computer programming, information storage and retrieval, telecommunications which include voice, video, and data communications, requisite System controls, simulation, electronic commerce, and all related interactions between people and Machines. "Machine" means an individual unit of a Data Processing System or subsystem, separately identified by a type and /or model number, comprised of but not limited to mechanical, electro- mechanical, and electronic parts, microcode, and special features installed thereon and including any necessary Software, e.g., central processing unit, memory module, tape unit, card reader, etc. "Machine Alteratlon" means any change to a Contractor - supplied Machine which is not made by the Contractor, and which results in the Machine deviating from its physical, mechanical, electrical, of electronic (including microcode) design, whether or not additional devices or parts are employed in making such change. "Maintenance Diagnostic Routines" means the diagnostic programs customarily used by the Contractor to test Equipment for proper functioning and reliability. "Manufacturing Materials" means parts, tools, dies, jigs, fixtures, plans, drawings, and information produced or acquired, or rights acquired, specifically to fulfill obligations set forth herein. "Mean Time Between Failure (MTBF)" means the average expected or observed time between consecutive failures in a System or component. "Mean Time to Repair (MTTR)" means the average expected or observed time required to repair a System or component and return it to normal operation. Revision 811012009 (GSPD -4011T based on April 12, 2007) Page 1 of 10 GSPD401 IT WESTERN STATES CONTRACTING ALLIANCE (WSCA) COMPUTER EQUIPMENT, SOFTWARE, PERIPHERALS AND RELATED SERVICES (2009 -2014) DELL MARKETING, L.P.(B27160) GENERAL PROVISIONS "Operating Software" means those routines. whether or not identified as Program Products, that reside in the Equipment and are required for the Equipment to perform its intended function(s), and which inlerface the operator, other Contractor - supplied programs, and user programs to the Equipment. "Operational Use Time" means for performance measurement purposes, that time during which Equipment is in actual operation by the State. For maintenance Operational Use Time purposes, that time during which Equipment is in actual operation and is not synonymous with power on time. "Performance Testing Period" means a period of time during which the State, by appropriate tests and production runs, evaluates the performance of newly Installed Equipment and Software prior to its acceptance by the Slate. "Period of Maintenance Coverage" means the period of time, as selected by the State, during which maintenance services are provided by the Contractor for a fixed monthly charge, as opposed to an hourly charge for services rendered. The Period of Maintenance Coverage consists of the Principal Period of Maintenance and any additional hours of coverage per day, and /or Increased coverage for weekends and holidays. "Preventive Maintenance" means that maintenance, performed on a scheduled basis by the Contractor, which Is designed to keep the Equipment in proper operating condition. "Principal Period of Maintenance" means any nine consecutive hours per day (usually between the hours of 7:00 a.m. and 6:00 p.m.) as selected by the State, Including an official meal period not to exceed one hour. Monday through Friday, excluding holidays observed at the installation. "Programming Aids" means Contractor - supplied programs and routines executable on the Contractor's Equipment which assists a programmer in the development of applications including language processors, sorts, communications modules, data base management systems, and utility routines, (tape -to -disk routines, disk -to -print routines, etc.). "Program Product" means programs, routines, subroutines, and related items which are proprietary to the Contractor and which are licensed to the State for its use, usually on the basis of separately stated charges and appropriate contractual provisions. "Remedial Maintenance" means [hat maintenance performed by the Contractor which results from Equipment (including Operating Software) failure, and which is performed as required, i.e., on an unscheduled basis. "Site License" means for each product, the term "Site License" shall mean the license established upon acquisition of the applicable number of copies of such product and payment of the applicable license fees as set forth in the Statement of Work. "Software" means an all- inclusive term which refers to any computer programs, routines, or subroutines supplied by the Contractor, including Operating Software, Programming Aids, Application Programs, and Program Products. "Software Failure" means a malfunction in the Contractor - supplied Software, other than Operating Software, which prevents the accomplishment of work, even though the Equipment (including its Operating Software) may still be capable of operating properly. For Operating Software failure, see definition of Equipment Failure. "State" means the government of the State of California, its employees and authorized representatives, including without limitation any department, agency, or other unit of the govemment of the State of California. "System" means the complete collection of Hardware, Software and services as described in this Contract, integrated and functioning together, and performing in accordance with this Contract. "U.S. Intellectual Property Rights" means intellectual property rights enforceable in the United States of America, including without limitation rights in trade secrets, copyrights, and U.S. patents. 2. CONTRACT FORMATION: a) If this Contract results from a sealed bid offered in response to a solicitation conducted pursuant to Chapters 2 (commencing with Section 10290), 3 (commencing with Section 12100), and 3.6 (commencing with Section 12125) of Part 2 of Division 2 of the Public Contract Code (PCC), then Contractors bid is a firm offer to the State which is accepted by the issuance of this Contract and no further action is required by either party. b) If this Contract results from a solicitation other than described in paragraph a), above, Contractors quotation or proposal is deemed a firm offer and this Contract document is the State's acceptance of that offer. c) If this Contract resulted from a joint bid, it shall be deemed one indivisible Contract. Each such joint Contractor will be jointly and severally liable for the performance of the entire Contract. The Stale assumes no responsibility or obligation for the division of orders or purchases among joint Contractors. 3. COMPLETE INTEGRATION: This Contract, including any documents Incorporated herein by express reference, is intended to be a complete integration and there are no prior or contemporaneous different or additional agreements pertaining to the subject matter of the Contract. 4. SEVERABILITV: The Contractor and the State agree that if any provision of this Contract is found to be illegal or unenforceable, such term or provision shall be deemed stricken and the remainder of (he Contract shall remain in full force and effect. Either party having knowledge of such tens or provision shall promptly inform the other of the presumed non - applicability of such provision. S. INDEPENDENT CONTRACTOR: Contractor and the agents and employees of Contractor, In the performance of this Contract, shall act in an independent capacity and not as officers or employees or agents of the State. 6. APPLICABLE LAW: This Contract shall be governed by and shall be interpreted in accordance with the laws of (he Slate of California; venue of any action brought with regard to this Contract shall be in Sacramento County, Sacramento, California. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Contract. 7. COMPLIANCE WITH STATUTES AND REGULATIONS: a) Contractor warrants and certifies that in the performance of this Contract, it will comply with all applicable sla(ules, rules, regulations and orders of the United States and the Slate of California and agrees to indemnify the State against any loss, cost, damage or liabilby by reason of the Contractors violation of this provision. b) The State will notify Contractor of any such claim in writing and lender the defense thereof within a reasonable time; and Revision 811012009 (GSPD -40117 based on April 12, 2007) Page 2 of 10 GSPD -401 IT WESTERN STATES CONTRACTING ALLIANCE (WSCA) COMPUTER EQUIPMENT, SOFTWARE, PERIPHERALS AND RELATED SERVICES (2009 -2014) DELL MARKETING, L.P.(B27160) GENERAL PROVISIONS c) Contractor will have sole control of the defense of any action on such claim and all negotiations for its settlement a) executed participating addendum(s); or compromise; provided that (i) when substantial principles b) the terms and conditions of the Master Price Agreement; of government or public law are involved, when litigation c) exhibits to the Master Price Agreement; might create precedent affecting future State operations or d) the list of products and services contained In the purchase liability, or when involvement of the Stale is otherwise order, mandated by law, the Stale may participate in such action e) the Request for Information (or similar) document; and at its own expense with respect to attorneys' fees and Contractors Response to the Request for Information (or similar costs (but not liability); (ii) the State will have the right to document). approve or disapprove any settlement or compromise, which approval will not unreasonably be withheld or delayed; and (iii) the State will reasonably cooperate in the defense and 12. PACKING AND SHIPMENT: in any related settlement negotiations. a) All Goods are to be packed in suitable containers for protection in shipment and storage, and in accordance with applicable specificaflons. Each container of a multiple container shipment d) If this Contract is in excess of $500,000, it is subject to shall be identified to the requirements of the World Trade Organization (WTO) i) show the number of the container and the total number of Government Procurement Agreement (GPA). containers in the shipment; and e) To the extent that this contract falls within the scope of it) the number of the container in which the packing sheet has Government Code Section 11135, Contractor hereby agrees been enclosed. to respond to and resolve any complaint brought to Its b) All shipments by Contractor or Its subcontractors must include attention, regarding accessibility of its products or services. packing sheets identifying: the State's Contract number; item number; quantity and unit of measure: part number and description of the Goods shipped; and appropriate evidence of 8. CONTRACTOR'S POWER AND AUTHORITY: The Contractor inspection, if required. Goods for different Contracts shall be warrants that it has full power and authority to grant the rights herein listed on separate packing sheets, granted and will hold the State harmless from and against any loss, c) Shipments must be made as specified In this Contract, as it may be cost, liability, and expense (including reasonable attorney fees) arising amended, or otherwise directed in writing by the State's out of any breach of this warranty. Further, Contractor avers that It Transportation Management Unit within the Department of will not enter into any arrangement with any third party which might General Services, Procurement Division. @bridge any rights of the State under this Contract. The State will notify Contractor of any such claim in writing 13. TRANSPORTATION COSTS AND OTHER FEES OR EXPENSES: and lender the defense thereof within a reasonable time; No charge for delivery, drayage, express, parcel post, packing, and cartage, insurance, license fees, permits, cost of bonds, or for any Contractor will have sole control of the defense of any other purpose will be paid by the Slate unless expressly included and action on such claim and all negotiations for Its settlement itemized in the Contract. or compromise; provided that (i) when substantial principles a) Contractor must strictly follow Contract requirements regarding of government or public law are involved, when litigation Free on Board (F.O.B.), freight terms and routing instructions. might create precedent affecting future State operations or The State may permit use of an alternate carrier at no additional liability, or when involvement of the State is othervAse cost to the State with advance written authorization of the Buyer. mandated by law, the State may participate In such action b) If "prepay and add" is selected, supporting freight bills are required at its own expense with respect to allomeys' fees and when over $50, unless an exact freight charge is approved by costs (but not liability); (ii) the Slate will have the right to the Transportation Management Unit within the Department of approve or disapprove any settlement or compromise, which General Services Procurement Division and a waiver is granted. approval will not unreasonably be withheld or delayed; and c) On 'F.O.B. Shipping Point" transactions, should any shipments (iii) the State will reasonably cooperate in the defense and under the Contract be received by the Stale in a damaged in any related settlement negotiations. condition and any related freight loss and damage claims filed against the carrier or carriers be wholly or partially declined by the carrier or carriers with the inference that damage was the result of the act of the shipper such as inadequate packaging or 9. ASSIGNMENT: This Contract shall not be assignable by the Contractor loading or some inherent defect in the Equipment and/or in whole or in part without the written consent of the State. For the material. Contractor, on request of the Slate, shall at Contractors purpose of this paragraph, State will not unreasonably prohibit own expense assist the State in establishing carrier liability by Contractor from freely assigning its right to payment, provided that supplying evidence that the Equipment and/or material was Contractor remains responsible for its obligations hereunder. property constructed, manufactured, packaged, and secured to withstand normal transportation conditions. 10. WAIVER OF RIGHTS: Any action or inaction by the State or the failure of the State on any occasion, to enforce any right or provision of the 14. DELIVERY: Contractor shall strictly adhere to the delivery and Contract, shall not be construed to be a waiver by the Slate of its completion schedules specified in this Contract. Time, if stated as a rights hereunder and shall not prevent the State from enforcing such number of days, shall mean calendar days unless otherwse specified. provision or right on any future occasion. The rights and remedies of The quantities specified herein are the only quantities required. If the Stale herein are cumulative and are in addition to any other rights Contractor delivers in excess of the quantities specified herein, the or remedies that the State may have at law or in equity. State shall not be required to make any payment for the excess Deliverables, and may return them to Contractor at Contractors 11. ORDER OF PRECEDENCE: In the event of any Inconsistency expense or utilize any other rights available to the State at law or in between this Participating Addendum and Master Price Agreement, equity. the following order of precedence shall apply: Revision 811012009 (GSPD -40117 based on April 12, 2007) Page 3 of 10 GSPD401 IT WESTERN STATES CONTRACTING ALLIANCE (WSCA) COMPUTER EQUIPMENT, SOFTWARE, PERIPHERALS AND RELATED SERVICES (2009 -2014) DELL MARKETING, L.P.(B27160) GENERAL PROVISIONS 15. SUBSTITUTIONS: Substitution of Deliverables may not be tendered without advance written consent of the Buyer. Contractor shall not use any specification in lieu of those contained In the Contract without written consent of the Buyer. 16. INSPECTION, ACCEPTANCE AND REJECTION: Unless DELETED 17. SAMPLES: a) Samples of items may be required by the State for inspection and specification testing and must be furnished free of expense to the State. The samples furnished must be identical in all respects to the products bid and/or specified in the Contract. b) Samples, if not destroyed by tests, may, upon request made at the time the sample is furnished, be returned at Contractors expense. 18. WARRANTY: DELETED 22. TERMINATION FOR THE CONVENIENCE OF THE STATE: a) The Slate may terminate performance of work under this Contract for its convenience in whole or, from time to time, in part, If the Department of General Services, Deputy Director Procurement Division, or designee, determines that a termination Is in the State's Interest. The Department of General Services, Deputy Director, Procurement Division, or designee, shall terminate by delivering to the Contractor a Notice of Termination specifying the extent of termination and the effective date thereof. b) After receipt of a Notice of Termination, and except as directed by the State, the Contractor shall immediately proceed with the following obligations, as applicable, regardless of any delay in determining or adjusting any amounts due under this clause. The Contractor shall: (i) Stop work as specified in the Notice of Termination. (ii) Place no further subcontracts for materials, services, or facilities, except as necessary to complete the continuing portion of the Contract. (iii) Terminate all subcontracts to the extent they relate to the work terminated. (iv) Settle all outstanding liabilities and termination settlement proposals arising from the termination of subcontracts, Unless otherwise set forth in the Statement of Work, if the Contractor and the State fail to agree on the amount to be paid because of the termination for convenience, the State will pay the Contractor the following amounts; provided that in no event will total payments exceed the amount payable to the Contractor if the Contract had been fully performed: The Contract price for Deliverables or services accepted by the State and not previously paid for, adjusted for any savings on freight and other charges; and The total of: A) The reasonable costs incurred in the performance of the work terminated, including Initial costs and preparatory expenses allocable thereto, but excluding any cost attributable to Deliverables or services paid or to be paid; 8) The reasonable cost of settling and paying termination settlement proposals under terminated subcontracts that are property chargeable to the terminated portion of the Contract; and C) Reasonable storage, transportation, demobilization, unamonized overhead and capital costs, and other costs reasonably Incurred by the Revision 811012009 (GSPD -40117 based on April 12, 2007) Contractor in winding down and terminating its work. The Contractor will use generally accepted accounting principles, or accounting principles otherwise agreed to in writing by the parties, and sound business practices in determining all costs claimed, agreed to, or determined under this clause. 23. TERMINATION FOR DEFAULT: a) The State may, subject to the clause tilted 'Force Majeure" and to subsection d) below, by written notice of default to the Contractor, terminate this Contract in whole or in part if the Contractor fails to: i) Deliver the Deliverables or perform the services within the time specified in the Contract or any amendment thereto; it) Make progress, so that the lack of progress endangers performance of this Contract; or iii) Perform any of the other provisions of this Contract. b) The State's right to terminate this Contract under sub- section a) above, may be exercised if the failure constitutes a material breach of this Contract and if the Contractor does not cure such failure within the time frame stated in the State's cure notice, which In no event will be less than frfteen (15) days, unless the Statement of Work calls for a shorter period. c) If the Slate terminates this Contract in whole or in part pursuant to this Section. It may acquire, under terms and in the manner the Buyer considers appropriate, Deliverables or services similar to those terminated, and the Contractor will be liable to the Stale for any excess costs for those Deliverables and services; including without limitation costs third party vendors charge for Manufacturing Materials (but subject to the clause entitled `Limitation of Liability'). However, the Contractor shall continue the work not terminated. d) If the Contract is terminated for default, the State may require the Contractor to transfer title, or in the case of licensed Software, license, and deliver to the State, as directed by the Buyer, any: (i) completed Deliverables, - (i) partially completed Deliverables, and, (iii) subject to— provisions of sub - section e) below, Manufacturing Materials related to the terminated portion of this Contract. Nothing in this sub - section d) will be construed to grant the State rights to Deliverables that It would not have received had this Contract been fully performed. Upon direction of the Buyer, the Contractor shall also protect and preserve property in its possession in which the State has an interest. e) The State shall pay Conlracl price for completed Deliverables delivered and accepted. Unless the Statement of Work calls for different procedures or requires no- charge delivery of materials, the Contractor and Buyer shall attempt to agree on the amount of payment for Manufacturing Materials and other materials delivered and accepted by the State for the protection and preservation of the property;provided that where the Contractor has billed the Slate for any such materials, no additional charge will apply Failure to agree will constitute a dispute under the Disputes clause. The State may withhold from these amounts any sum It determines to be necessary to protect the State against loss because of outstanding liens or claims of former lion holders. f) If, after termination, It is determined by a final ruling in Page 4 of 10 GSPD -401 IT WESTERN STATES CONTRACTING ALLIANCE (WSCA) COMPUTER EQUIPMENT, SOFTWARE, PERIPHERALS AND RELATED SERVICES (2009 -2014) DELL MARKETING, L.P.(B27160) GENERAL PROVISIONS accordance with the Disputes Clause that the Contractor was not in default, the rights and obligations of the parties shall be the same as if the termination had been issued for the convenience of the State. g) The rights and remedies of the State in this clause are in addition to any other rights and remedies provided by law or under this Contract, and are subject to the clause titled "Limitation of Liability." 24, FORCE MAJEURE Except for defaults of subcontractors at any tier, the Contractor shall not be liable for any excess costs if the failure to perform the Contract arises from causes beyond the control and without the fault or negligence of the Contractor. Examples of such causes include, but are not limited to: a) Acts of God or of the public enemy, and b) Acts of the federal or State government in either its sovereign or contractual capacity. If the failure to perform is caused by the default of a subcontraclor at any tier, and if the cause of the default is beyond the control of both the Contractor and subcontractor, and without the fault or negligence of either, the Contractor shall not be liable for any excess costs for failure to perform. 25. RIGHTS AND REMEDIES OF STATE FOR DEFAULT: a) In the event any Deliverables furnished or services provided by the Contractor in the performance of the Contract should fail to conform to the requirements herein, or to the sample submitted by the Contractor, the State may reject the same, and it shall become the duty of the Contractor to reclaim and remove the item promptly or to correct the performance of services, without expense to the State, and immediately replace all such rejected items with others conforming to the Contract. b) In addition to any other rights and remedies the State may have, the State may require Contractor, at Contractor's expense, to ship Deliverables via air freight or expedited routing to avoid or minimize actual or potential delay if the delay is the fault of the Contractor. c) In the event of the termination of the Contract, either in whole or in part, by reason of default or breach by the Contractor, any loss or damage sustained by the State in procuring any items which the Contractor agreed to supply shall be bome and paid for by the Contractor (but subject to the clause entitled "Limitation of Liability"). d) The State reserves the right to offset the reasonable cost of all damages caused to the State against any outstanding invoices or amounts owed to Contractor or to make a claim against the Contractor therefore. 26. LIMITATION OF LIABILITY: a) Contractor's liability for damages to the State for any cause whatsoever, and regardless of the form of action, whether in Contract or in tort, shall be limited to two times the Purchase Price. For purposes of this sub - section a), "Purchase Price" will mean the aggregate Contract price; except that, with respect to a Contract under which multiple purchase orders will be issued (e.g., a Master Agreement or Multiple Award Schedule contract), "Purchase Price" will mean the total price of the purchase order for the Deliverable(s) or service(s) that gave rise to the loss, such that Contractor will have a separate limitation of liability for each purchase order. b) The foregoing limitation of liability shall not apply (i) to liability under the General Provisions; entitled "Patent, Copyright, and Trade Secret Protection" or to any other liability ( including without limitation indemnification obligations) for infringement of third parry intellectual property rights; (ii) to claims covered by any specific provision herein calling for liquidated damages; (iii) to claims arising under provisions herein calling for indemnification for third party claims against the State for bodily injury to persons or damage to real or tangible personal property caused by Contractor's negligence or willful misconduct; or (iv) to —costs or attorney's fees (hat the Slate becomes entitled to recover as a prevailing parry inany action. c) The Slate's liability for damages for any cause whatsoever, and regardless of the form of action, whether in Contract or in tort, shall be limited to the Purchase Price, as that lens is defined in subsection a) above. Nothing herein shall be construed to waive or limit the Slate's sovereign immunity or any other immunity from suit provided by law. d) In no event will either the Contractor or the State be liable for consequential, incidental, indirect, special, or punitive damages, even if notification has been given as to the possibility of such damages, except (i) to the extent that Contractor's liability for such damages is specifically set forth in the Statement of Work or (ii) to the extent that Contractors liability for such damages arises out of sub- section b)(i), b)(it), or b)(iv) above. 27. CONTRACTOR'S LIABILITY FOR INJURY TO PERSONS OR DAMAGE TO PROPERTY: a) The Contractor shall be liable for damages arising out of injury to the person and /or damage to the property of the State, employees of (he State, persons designated by the State for training, or any other person(s) other than agents or employees of the Contractor, designated by the State for any purpose, prior to, during, or subsequent to delivery, installation, acceptance, and use of the Deliverables either at the Contractor's site or at the State's place of business, provided that the injury or damage was caused by the fault or negligence of the Contractor. b) Contractor shall not be liable for damages arising out of or caused by an alteration or an Attachment not made or installed by the Contractor, or for damage to alterations or Attachments that may result from the normal operation and maintenance of the Deliverables provided by the Contractor during the Contract. 28. INDEMNIFICATION: Contractor agrees to indemnity, defend and save harmless the State, its officers, agents and employees from any and all third party claims, costs (including without limitation reasonable attorneys" fees), and losses due to the injury or death of any individual, or the loss or damage to any real or tangible personal property, resulting from the willful misconduct or negligent acts or omissions of Contractor or any of its agents, subcontractors, employees, suppliers, laborers, or any other person, firm, or corporation furnishing or supplying work, services, materials, or supplies in connection with the performance of this Contract. Such defense and payment will be conditional upon the following: a) The State will notify Contractor of any such claim in writing and tender the defense thereof within a reasonable time; and b) Contractor will have sole control of the defense of any action on such claim and all negotiations for its settlement or compromise; provided that (i) when substantial principles of government or public law are involved, when litigation might create precedent affecting future State operations or liability, Revision 8/10/2009 (GSPD -40117 based on April 12, 2007) Page 5 of 10 GSPD401 IT WESTERN STATES CONTRACTING ALLIANCE (WSCA) COMPUTER EQUIPMENT, SOFTWARE, PERIPHERALS AND RELATED SERVICES (2009 -2014) DELL MARKETING, L.P.(B27160) GENERAL PROVISIONS or when involvement of the State is otherwise mandated by 36. DOCUMENTATION law, the State may participate in such action at its own a) The Contractor agrees to provide to the Stale, at no charge, expense with respect to attorneys' fees and costs (but not a number of all nonproprietary manuals and other printed liability); (it) the State will have the right to approve or materials, as described within the Statement of Work, and disapprove any settlement or compromise, which approval updated versions thereof, which are necessary or useful to will not unreasonably be withheld or delayed; and (iii) the the Slate in its use of the Equipment or Software provided State will reasonably cooperate in the defense and in any hereunder. The Contractor agrees to provide additional related settlement negotiations. Documentation at prices not in excess of charges made by the Contractor to its other customers for similar 29. INVOICES: Unless otherwise specified, invoices shall be sent to Documentation. the address set forth herein. Invoices shall be submitted in triplicate b) If the Contractor is unable to perform maintenance or the and shall include the Contract number, release order number (if State desires to perform its own maintenance on Equipment applicable); item number; unit price, extended item price and invoice purchased under this Contract then upon written notice by total amount. State sales lax and/or use lax shall be itemized the State the Contractor will provide at Contractor's then separately and added to each invoice as applicable. current rates and fees adequate and reasonable assistance including relevant Documentation to allow the State to maintain the Equipment based on Contractor's methodology. 30. REQUIRED PAYMENT DATE: Payment will be made in accordance The Contractor agrees that the Slate may reproduce such with the provisions of the California Prompt Payment Act, Government Documentation for its own use in maintaining the Code Section 927 et. seq. Unless expressly exempted by statute, the Equipment. If the Contractor is unable to perform Act requires Stale agencies to pay properly submitted, undisputed maintenance, the Contractor agrees to license any other invoices not more than 45 days after (i) the dale of acceptance of Contractor that the State may have hired to maintain the Deliverables or performance of services; or (it) receipt of an Equipment to use the above noted Documentation. The undisputed invoice, whichever is later. State agrees to Include the Contractor's copyright notice on any such Documentation reproduced, in accordance with 31. TAXES: Unless otherwise required by law, the Slate of California Is copyright instructions to be provided by the Contractor, exempt from Federal excise (axes. The State will only pay for any State or local sales or use taxes on the services rendered or Goods 37. RIGHTS IN WORK PRODUCT: supplied to the State pursuant to this Contract. a) All Inventions, discoveries, intellectual property, technical communications and records originated or prepared by the 32. NEWLY MANUFACTURED GOODS: Contractor pursuant to this Contract including papers, DELETED. reports, charts, computer programs, and other Documentation or improvements thereto, and Including 33. CONTRACT MODIFICATION: No amendment or variation of the Contractor's administrative communications and records terms of this Contract shall be valid unless made in writing, signed by relating to this Contract (collectively, the "Work Product "), the parties and approved as required. No oral understanding of shall be Contractor's exclusive property. The provisions of agreement not incorporated in the Contract is binding on any of the this sub - section a) may be revised in a Statement of parties. Work. b) Software and other materials developed or otherwise 34. CONFIDENTIALITY OF DATA: All financial, statistical, personal, obtained by or for Contractor of its affiliates independently technical and other data and information relating to the State's of this Contract or applicable purchase order ( "Pre- Existing operation which are designated Confidential by the Stale and made Materials ') do not Constitute Work Product. If Contractor available to the Contractor in order to carry out this Contract, or which creates derivative works of Pre - Existing Materials, the become available to the Contractor in carrying out this Contract, shall elements of such derivative works created pursuant to this be protected by the Contractor from unauthorized use and disclosure Contract constitute Work Product, but other elements do through the observance of the same or more effeclive procedural not. Nothing in this Section 37 will be construed to requirements as are applicable to the Slate. The identification of all interfere with Contractor's or its affiliates' ownership of Pre - such confidential data and information as well as the State's Existing Materials. procedural requirements for protection of such data and information The State will have Government Purpose Rights to the from unauthorized use and disclosure shall be provided by the State Work Product as Deliverable or delivered to the Slate in writing to the Contractor. If the methods and procedures employed hereunder. "Government Purpose Rights' are the by the Contractor for the protection of the Contractor's data and unlimited, irrevocable, worldwide, perpetual, royalty -free, information are deemed by the State to be adequate for the protection non - exclusive rights and licenses to use, modify, reproduce, of the Slate's confidential information, such methods and procedures perform, release, display, create derivative works from, and may be used, with the written consent of the State, to carry out the disclose the Work Product. "Government Purpose Rights" intent of this paragraph. The Contractor shall not be required under also include the right to release or disclose the Work the provisions of this paragraph to keep confidential any data or Product outside the State for any State government information which is or becomes publicly available, is already rightfully purpose and to authorize recipients to use, modify, in the Contractor's possession, is independently developed by the reproduce, perform, release, display, create derivative works Contractor outside the scope of this Contract, or is rightfully obtained from, and disclose the Work Product for any Slate from third parties. government purpose. Such recipients of the Work Product may include, without limitation, State Contractors, California 35. NEWS RELEASES: Unless otherwise exempted, news releases local governments, the U.S. federal government, and the pertaining to this Contracl shall not be made without prior written State and local governments of other stales. "Government approval of the Department of General Services. Purpose Rights' do not include any rights to use, modify, reproduce, perform, release, display, create derivative works from, or disclose the Work Product for any commercial Revision 8/10/2009 (GSPD -4011T based on April 12, 2007) Page 6 of 10 GSPD401 IT WESTERN STATES CONTRACTING ALLIANCE (WSCA) COMPUTER EQUIPMENT, SOFTWARE, PERIPHERALS AND RELATED SERVICES (2009 -2014) DELL MARKETING, L.P,(B27160) GENERAL PROVISIONS purpose. The ideas, concepts, know -how, or techniques relating to data processing, developed during the course of this Contract by the Contractor or jointly by the Contractor and the Slate may be used by either party without obligation of notice or accounting. This Contract shall not preclude the Contractor from developing materials outside this Contract that are competitive, irrespective of their similarity to materials which might be delivered to the State pursuant to this Contract. 38. PROTECTION OF PROPRIETARY SOFTWARE AND OTHER PROPRIETARY DATA a) State agrees that all material appropriately marked or identified in writing as proprietary, and furnished hereunder are provided for State's exclusive use for the purposes of this Contract only. All such proprietary data shall remain the property of the Contractor. Slate agrees to lake all reasonable steps to insure that such proprietary data are not disclosed to others, without prior written consent of the Contractor, subject to the California Public Records Act. b) The State will insure, prior to disposing of any media, that any licensed materials contained thereon have been erased or otherwise destroyed. c) The State agrees that it will take appropriate action by instruction, agreement or otherwise with Its employees or other persons permitted access to licensed software and other proprietary data to satisfy its obligations under this Contract with respect to use, copying, modification, protection and security of proprietary software and other proprietary data.. 39. PATENT, COPYRIGHT AND TRADE SECRET INDEMNITY: a) Contractor will indemnify, defend, and save harmless the State, its officers, agents, and employees, from any and all third party claims, costs (including without limitation reasonable attorneys' fees), and losses for infringement or violation of any U.S. Intellectual Property Right by any product or service provided hereunder. With respect to claims arising from computer Hardware or Software manufactured by a third party and sold by Contractor as a reseller, Contractor will pass through to the Stale such indemnity rights as it receives from such third party ('Third Parry Obligation') and will cooperate in enforcing them; provided that if the third party manufacturer fails to honor the Third Party Obligation, Contractor will provide the State with indemnity protection equal to that called for by the Third Party Obligation, but in no event greater than that called for in the first sentence of this Section 39a). The provisions of the preceding sentence apply only to third party computer Hardware or Software sold as a distinct unit and accepted by the State. Unless a Third Party Obligation provides otherwise, the defense and payment obligations set forth in this Section 39a) will be conditional upon the following: The State will notify Contractor of any such claim in writing and tender the defense thereof within a reasonable time; and Contractor will have sole control of the defense of any action on such claim and all negotiations for its settlement or compromise; provided that (1) when substantial principles of government or public law are involved, when litigation might create precedent affecting future State operations or liability, or when Involvement of the State is otherwise mandated by law, the State may participate in such action at its own expense with respect to attorneys' fees and costs (but not liability); (ii) the Stale will have the right to approve or disapprove any settlement or compromise, which approval will not unreasonably be withheld or delayed; and (iii) the Stale will reasonably cooperate in the defense and in any related settlement negotiations. b) Contractor may be required to furnish a bond to the State against any and all loss, damage, costs, expenses, claims and liability for patent, copyright and trade secret infringement. c) Should the Deliverables or Software, or the operation thereof, become, or in the Contraclor's opinion are likely to become, the subject of a claim of infringement or violation of a U.S. Intellectual Property Right, the Stele shall permit the Contractor at its option and expense either to procure for the Stale the right to continue using the Deliverables or Software, or to replace or modify the same so that they become non - infringing. If none of these options can reasonably be taken, or if the use of such Deliverables or Software by the State shall be prevented by injunction, the Contractor agrees to take back such Deliverables or Software and make every reasonable effort to assist the State in procuring substitute Deliverables or Software. If, in the sole opinion of the Slate, the return of such Infringing Deliverables or Software makes the retention of other Deliverables or Software acquired from the Contractor under this Contract impractical, the Stale shall then have the option of terminating such Contracts, or applicable portions thereof, without penalty or termination charge. The Contractor agrees to take back such Deliverables or Software and refund any sums the State has paid Contractor less any reasonable amount for use or damage. d) The Contractor shall have no liability to the State under any provision of this clause with respect to any claim of patent, copyright or trade secret Infringement which is based upon: (i) The combination or utilization of Deliverables furnished hereunder with Equipment or devices not made or furnished by the Contractor; or, (ii) The operation of Equipment furnished by the Contractor under the conlrol of any Operating Software other than, or in addilion lo, the current version of Contractor- supplied Operating Software; or (iii) The modification by the State of the Equipment furnished hereunder or of the Software; or (iv) The combination or utilization of Software fumished hereunder with non - contractor supplied Software. e) Contractor certifies that it has appropriate systems and controls in place to ensure that Stale funds will not be used in the performance of this Contract for the acquisition, operation or maintenance of computer Software in violation of copyright laws. 40. EXAMINATION AND AUDIT: Contractor agrees that the State, or its designated representative shall have the right to review and copy any records and supporting Documentation pertaining to performance of this Contract. Contractor agrees to maintain such records for possible audit for a minimum of three (3) years after final payment, unless a longer period of records retention Is stipulated. Contractor agrees to allow the audilor(s) access to such records during normal business hours and to allow interviews of any employees or others who might reasonably have information related to such records. Further, Contractor agrees to include a similar right of the State to audit records and interview staff In any subcontract related to performance of this Contract. 41. DISPUTES: — a) The parties shall deal In good faith and attempt to resolve potential disputes informally. If the dispute persists, Contractor shall Revision 811012009 (GSPD -4011T based on April 12, 2007) Page 7 of 10 GSPD -401 IT WESTERN STATES CONTRACTING ALLIANCE (WSCA) COMPUTER EQUIPMENT, SOFTWARE, PERIPHERALS AND RELATED SERVICES (2009 -2014) DELL MARKETING, L.P.(B27160) GENERAL PROVISIONS submit to the Department Director or designee a written demand for a final decision regarding the disposition of any dispute between the parties arising under, related to or involving this Contract, unless the State, on its own initiative, has already rendered such a final decision. Contractors written demand shall be fully supported by factual information, and if such demand involves a cost adjustment to the Contract, Contractor shall include with the demand a written statement signed by an authorized person indicating [hat (he demand is made in good faith, that the supporting dale are accurate and complete and that the amount requested accurately reflects the Contract adjustment for which Contractor believes the State is liable. If the Contractor Is not satisfied with the decision of the Department Director or designee, the Contractor may appeal the decision to the Department of General Services, Deputy Director, Procurement Division. In the event that this Contract is for Information Technology Goods and /or services, the decision may be appealed to an Executive Committee of State and Contractor personnel. b) Pending the final resolution of any dispute arising under, related to or involving this Contract, Contractor agrees to diligently proceed with the performance of this Contract, including the delivery of Goods or providing of services in accordance with the State's instructions. Contractor's failure to diligently proceed in accordance with the State's instructions shall be considered a material breach of this Contract. c) Any final decision of the State shall be expressly identified as such, shall be in writing, and shall be signed by the Department Director or designee or Deputy Director, Procurement Division if an appeal was made. If the State fails to render a final decision within 90 days after receipt of Contractor's demand, it shall be deemed a final decision adverse to Contractor's contentions. The State's final decision shall be conclusive and binding regarding the dispute unless Contractor commences an action in a court of competent jurisdiction to contest such decision within 90 days following the date of the final decision or one (1) year following the accrual of the cause of action, whichever is later. 42. STOP WORK: a) The State may, at any time, by written Stop Work Order to the Contractor, require the Contractor to stop all, or any part, of the work called for by this Contract for a period up to 90 days after the Stop Work Order is delivered to the Contractor, and for any further period to which the parties may agree. The Stop Work Order shall be specifically identified as such and shall indicate it is issued under this clause. Upon receipt of the Stop Work Order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the Slop Work Order during the period of work stoppage. Within a period of 90 days after a Stop Work Order is delivered to the Contractor, or within any extension of that period to which the parties shall have agreed, the State shall either: (i) Cancel the Stop Work Order; or (ii) Terminate the work covered by the Stop Work Order as provided for in the termination for default or the termination for convenience clause of this Contract. b) If a Stop Work Order issued under this clause is canceled or the period of (he Stop Work Order or any extension thereof expires, the Contractor shall resume work. The Slate shall make an equitable adjustment in the delivery schedule, the Contract price, or both, and the Contract shall be modified, in writing, accordingly, if: (i) The Stop Work Order results in an increase in the time required for, or in the Contractor's cost properly allocable to the performance of any part of this Contract; and (ii) The Contractor asserts its right to an equitable adjustment within 30 days after the and of the period of work stoppage; provided, chat if the Slate decides the fads justify the action, the State may receive and act upon a proposal submitted at any time before final payment under this Contract. c) If a Stop Work Order is not canceled and the work covered by the Slop Work Order is terminated in accordance with the provision entitled Termination for the Convenience of the State, the State shall allow reasonable costs resulting from the Slop Work Order in arriving at the termination settlement. d) The State shall not be liable to the Contractor for loss of profits because of a Stop Work Order issued under this clause. 43. FOLLOW -ON CONTRACTS: If the Contractor or its affiliates provides Technical Consulting and Direction (as defined below), the Contractor and its affiliates: (i) will not be awarded a subsequent Contract to supply the service or system, or any significant component thereof, that is used for or in connection with any subject of such Technical Consulting and Direction; and (ii) will not act as consultant to any person or entity that does receive a Contract described in sub - section (i). This prohibition will continue for one (1) year after termination of this Contract or completion of the Technical Consulting and Direction, whichever comes later. "Technical Consulting and Direction" means services for which the Contractor received compensation from the State and includes: (i) development of or assistance in the development of work statements, specifications, solicitations, or feasibility studies; (ii) development or design of test requirements; (iii) evaluation of test data; (iv) direction of or evaluation of another Contractor; (v) provision of formal recommendations regarding the acquisition of Information Technology products or services; or (vi) provisions of formal recommendations regarding any of the above. For purposes of this Section, "affiliates" are employees, directors, partners, joint venture participants, parent corporations, subsidiaries, or any other entity controlled by, controlling, or under common control with the Contractor. Control exists when an entity owns or directs more than fifty, percent (50 %) of the outstanding shares or securities representing the night to vote for the election of directors or other managing authority. To the extent permissible by law, the Director of the Department of General Services, or designee, may waive the restrictions set forth in this Section by written notice to the Contractor if the Director determines their application would not be in the State's best interest. Except as prohibited by law, the restrictions of this Section will not apply: to follow -on advice given by vendors of commercial off- the -shelf products, including Software and Hardware, on the operation, integration, repair, or maintenance of such products after sale; or where the State has entered into a master agreement for Software or services and the scope of work at the time of Contract execution expressly calls for future recommendations among the Contractors own products. The restrictions set forth in this Section are in addition to Revision 8/10/2009 (GSPD -40117 based on April 12, 2007) Page 8 of 10 GSPD -401 IT WESTERN STATES CONTRACTING ALLIANCE (WSCA) COMPUTER EQUIPMENT, SOFTWARE, PERIPHERALS AND RELATED SERVICES (2009 -2014) DELL MARKETING, L.P.(627160) GENERAL PROVISIONS conflict of interest restrictions imposed on public Contractors by California law ( "Conflict Laws'). In the event of any inconsistency, such Conflict Laws override the provisions of this Section, even it enacted after execution of this Contract. 44. PRIORITY HIRING CONSIDERATIONS: If this Contract includes services in excess of $200,000, the Contractor shall give priority consideration in filling vacancies in positions funded by the Contract to qualified recipients of aid under Welfare and Institutions Code Section 11200 in accordance with PCC Section 10353. 45. COVENANT AGAINST GRATUITIES: The Contractor warrants that no gratuities (in the form of entertainment, gifts, or otherwise) were offered or given by the Contractor, or any agent or representative of the Contractor, to any officer or employee of the State with a view toward securing the Contract or securing favorable treatment with respect to any determinations conceming the performance of the Contract. For breach or violation of this warranty, the State shall have the right to terminate the Contract, either in whole or in part, and any loss or damage sustained by the State in procuring on the open market any items which Contractor agreed to supply shall be bome and paid for by the Contractor. The rights and remedies of the Slate provided in this clause shall not be exclusive and are in addition to any other rights and remedies provided by law or in equity. 46. NONDISCRIMINATION CLAUSE: a) During the performance of this Contract, Contractor and its subcontractors shall not unlawfully discriminate, harass or allow harassment, against any employee or applicant for employment because of sex, sexual orientation, race, color, ancestry, religious creed, national origin, disability (including HIV and AIDS), medical condition (cancer), age, marital status, and denial of family care leave. Contractor and subcontractors shall insure that the evaluation and treatment of their employees and applicants for employment are free from such discrimination and harassment. Contractor and subcontractors shall comply with the provisions of the Fair Employment and Housing Act (Government Code, Section 12990 et seq.) and the applicable regulations promulgated thereunder (California Code of Regulations, Title 2, Section 7285.0 et sec.). The applicable regulations of the Fair Employment and Housing Commission implementing Government Code Section 12990 (a4), set forth in Chapter 5 of Division 4 of Title 2 of the California Code of Regulations are incorporated into this Contract by reference and made a part hereof as if set forth in full. Contractor and its subcontractors shall give written notice of their obligations under this clause to labor organizations with which they have a collective bargaining or other agreement. b) The Contractor shall include the nondiscrimination and compliance provisions of this clause in all subcontracts to perform work under the Contract. 47. NATIONAL LABOR RELATIONS BOARD CERTIFICATION: Contractor swears under penalty of perjury that no more than one final, unappealable finding of contempt of court by a federal court has been issued against the Contractor within the immediately preceding two -year period because of the Contractor's failure to comply with an order of the National Labor Relations Board. This provision is required by, and shall be construed in accordance with, PCC Section 10296. 48. ASSIGNMENT OF ANTITRUST ACTIONS: Pursuant to Government Code Sections 4552, 4553, and 4554, the following provisions are incorporated herein: a) In submitting a bid to the State, the supplier offers and agrees that if the bid is accepted, it will assign to the Slate all rights, litle, and interest in and to all causes of action it may have under Section 4 of the Clayton Act (15 U.S.C. 15) or under the Cartwright Act (Chapter 2, commencing with Section 16700, of Part 2 of Division 7 of the Business and Professions Code), arising from purchases of Goods, material or other items, or services by the supplier for sale to the State pursuant to the solicitation. Such assignment shall be made and become effective at the time the State lenders final payment to the supplier. b) If the Stale receives, either through judgment or settlement, a monetary recovery for a cause of action assigned under this chapter, the assignor shall be entitled to receive reimbursement for actual legal costs incurred and may, upon demand, recover from the Slate any portion of the recovery, including treble damages, attributable to overcharges that were paid by the assignor but were not paid by the State as part of the bid price, less the expenses incurred in obtaining that portion of the recovery. c) Upon demand in writing by the assignor, the assignee shall, within one year from such demand, reassign the cause of action assigned under this part if the assignor has been or may have been injured by the violation of law for which the cause of action arose and (i) the assignee has not been injured thereby, or (ii) the assignee declines to file a court action for the cause of action. 49. DRUG -FREE WORKPLACE CERTIFICATION: The Contractor certifies under penalty of perjury under the laws of the State of California that the Contractor will comply with the requirements of the Drug -Free Workplace Act of 1990 (Government Code Section 8350 at seq.) and will provide a drug -free workplace by taking the following actions: a) Publish a statement notifying employees that unlawful manufacture, distribution, dispensation, possession, or use of a controlled substance is prohibited and specifying actions to be taken against employees for violations, as required by Government Code Section 8355(a). b) Establish a Drug -Free Awareness Program as required by Government Code Section 8355(b) to inform employees about all of the following: (i) the dangers of drug abuse In the workplace; (ii) the person's or organization's policy of maintaining a drug - free workplace; (tit) any available counseling, rehabilitation and employee assistance programs; and, (iv) penalties that may be imposed upon employees for drug abuse violations. c) Provide, as required by Government Code Section 8355(c), that every employee who works on the proposed or resulting Contract: (i) will receive a copy of the company's drug -free policy statement; and, (ii) will agree to abide by the terms of the company's statement as a condition of employment on the Contract. 50. FOUR -DIGIT DATE COMPLIANCE: Conlractor warrants that it will provide only Four -Digit Dale Compliant (as defined below) Deliverables and /or services to the State. "Four Digit Dale Compliant" Deliverables and services can accurately process. calculate, compare, and sequence date data, including without limitation date data arising out of or relating to leap years and changes in centuries. This warranty and representation is subject to the warranty terms and conditions of this Contract and does not limit the generality of warranty obligations set forth elsewhere herein. Revision 8/10/2009 (GSPD -4011T Lased on Aprll 12, 2007) Page 9 of 10 GSPC-401 IT WESTERN STATES CONTRACTING ALLIANCE (WSCA) COMPUTER EQUIPMENT, SOFTWARE, PERIPHERALS AND RELATED SERVICES (2009 -2014) DELL MARKETING, L.P.(B27160) GENERAL PROVISIONS 51. SWEATFREE CODE OF CONDUCT: a) Contractor declares under penalty of perjury that no equipment, materials, or supplies furnished to the Stale pursuant to the contract have been produced in whole or in part by sweatshop labor, forced labor, convict labor, indentured labor under penal sanction, abusive forms of child labor or exploitation of children in sweatshop labor, or with the benefit of sweatshop labor, forced labor, convict labor, indentured labor under penal sanction, abusive forms of child labor or exploilatlon of children in sweatshop labor. Contractor further declares under penalty of perjury that they adhere to the Sweatfree Code of Conduct as set forth on the California Department of Industrial Relations website located at www.dir.ca.aov. and Public Contract Code Section 6108. b) Contractor agrees to cooperate fully in providing reasonable access to its records. documents, agents or employees, or premises if reasonably required by authorized officials of the Stale, the Department of Industrial Relations, or the Department of Justice to determine Contractor's compliance with the requirements under paragraph (a). 52. RECYCLING: The Conlraclor shall certify in writing under penalty of perjury, the minimum, if not exact, percentage of post consumer material as defined In the Public Contract Code Section 12200, in products, materials, goods, or supplies offered or sold to the State regardless of whether the product meets the requirements of Section 12209. With respect to printer or duplication cartridges that comply with the requirements of Section 12156(e), the certification required by this subdivision shall specify that the cartridges so comply (PCC 12205). 53. CHILD SUPPORT COMPLIANCE ACT: For any Contract in excess of $100,000, the Contractor acknowledges in accordance with PCC Section 7110, Thal: a) The Contractor recognizes the importance of child and family support obligations and shall fully comply with all applicable Stale and federal laws relating to child and family support enforcement, including, but not limited lo, disclosure of information and compliance wilh earnings assignment orders, as provided in Chapter 8 (commencing with Secion 5200) of Part 5 of Division 9 of the Family Code; and b) The Contractor, to the best of its knowledge Is fully complying with the earnings assignment orders of all employees and is providing the names of all new employees to the New Hire Registry maintained by the California Employment Development Department. 54. AMERICANS WITH DISABILITIES ACT: Contractor assures the Slate that Contractor complies with the Americans with Disabilities Act of 1990 (42 U.S.C. 12101 at seq). 55. ELECTRONIC WASTE RECYCLING ACT OF 2003: The Contractor certifies that it complies With the requirements of the Electronic Waste Recycling Ad of 2003. Chapter 8.5, Part 3 of Division 30, commencing with Section 42460 of the Public Resources Code, relating to hazardous and solid waste. Contractor shall maintain documentation and provide reasonable access to Its records and documents that evidence compliance. 56. USE TAX COLLECTION: In accordance with PCC Section 10295.1, Contractor certifies that it complies with the requirements of Section 7101 of the Revenue and Taxation Code. Contractor further certifies that it will immediately advise State of any change in its retailers seller's permit or cenificadon of registration or applicable affiliate's seller's permit or cerlificate of registration as described in subdivision (a) of PCC Section 10295.1. 57. EXPATRIATE CORPORATIONS: Contractor hereby declares that it is not an expatriate corporation or subsidiary of an expatriate corporation within the meaning of PCC Sections 10286 and 10286.1, and is eligible to contract with the State. 58. DOMESTIC PARTNERS: For contracts over $100,000 executed or amended after January 1, 2007, the contractor certifies that the contractor is In compliance with Public Contract Code section 10295.3. Revision 8/10/2009 (GSPO.40117 based on April 12, 2007) Page 10 of 10 Terms & Conditions Overview This agreement ('Agreement" or "Service Description') is made between the customer ( "you" or "Customer') and Dell. By purchasing these Services (as defined herein) from Dell. Customer agrees to be bound by all terms and conditions set forth in this document. Customer agrees that renewing, modifying, extending or continuing to utilize the Services beyond the initial term is subject to the then - current Service Description available for review at www.dell.comiservicecontracts. Direct Customers & End Users Who Purchase Dell Services from a Reseller: This Service is provided in connection with Customers separate signed master services agreement with Dell or, in the absence of such agreement, Dell's Customer Master Services Agreement ( "CMSA°), which can be obtained at www.dell.com/servicecontracts. • PartnerDirect Certified Partners or Registrants and Authorized Resellers: This Service is provided for resale by Dell's authorized resellers in connection with Dell's Terms and Conditions of Sale for Persons or Entities Purchasing to Resell, which can be obtained at www.dell.com /servicecontracts. Service Overview Dell is pleased to provide Dell ProSupport Enterprise -Wide Contract (the "Service" or "Services ") for select server, storage, desktop and notebook systems and printers (the "Supported Products" as defined below) in accordance with this Service Description. In addition to the features below, this Service provides technical support options (telephone, Internet, etc.) and service parts and related labor services to repair and /or replace defect(s) in workmanship pursuant to and occurring within the limited warranty period applicable to Customer's Supported Product(s) ( "Qualified Repair(s) "). Dell ProSupport Services will be delivered seamlessly with other Dell Support Services. This Service includes: • Direct telephone access 24 hours /day, 7 days /week (Including holidays) for Customer's trained IT staff to Dell's global Expert Centers staffed by senior -level analysts for troubleshooting assistance of Dell OEM hardware and software Issues. • On -site dispatch of technician and /or warranty parts to Customers business location (as necessary and according to level of service purchased) for repairs and resolution necessary due to a defect in materials or workmanship on a Supported Product. • Opportunity to apply for enrollment in Fast -Track dispatch for Dell- certified Customer technicians who request a dispatch of service parts and labor via Dell online website, electronic interface or phone to Customers business location (as necessary and according to level of service purchased) for Qualified Repairs (please note that Dell I EMC Enterprise Storage"' and Dell EqualLogic'"' products are not eligible for Fast -Track dispatch). • Access to Global Command Centers which help manage critical situations in Customer environments, monitor all on- site mission critical dispatches, and provide proactive crisis management coordination and communication during events such as natural disasters. • Escalation management to provide a single point of contact for incident management, escalation and status of incidents within the scope of this Service. • Remote troubleshooting assistance for many common support issues, when available and with Customer's consent, in which Dell technicians connect directly to the users system over a secure internet connection to expedite and enhance the troubleshooting process. • Access to Dell Technical Support forums and online chat located at: htto: /Isu000rt,dell.com/ © 2008 -2009 Dell Inc. All Rights Reserved Dell ProSupport Enterprise -Wide Contract v 3.0 2123/2009 Page 1 of 10 Additional Features of Dell ProSupport Enterprise -Wide Contract: • Service Delivery Manager (SDM) as Customers primary point of contact for proactive planning (including customized support plans) and coordination related to all Dell commercial services. Service Delivery Managers will make periodic onsite visits to confer with the customer to review performance plans and discuss future or current issues. • IT Service Management review (ITSMr)' is an assessment and evaluation of the Customers operational support processes to provide Continuous Service Improvement Strategy focused on: • Cost Reduction/Workload optimization • Quality Improvement/Risk reduction • A Proven RO1 and organizational cohesion • 'Support Plan: a detailed customer requirements document leveraged by the SDM used for support planning • Recurring reporting for Supported Products performance, which summarizes support activities and assists Customer in proactively planning infrastructure improvements. In some areas, reports may be available in English versions. • Industry Operations Performance Benchmarking (IOPB)• dashboard is a services metrics report that compares a customers ProSupport Enterprise -Wide Contract environment case activity rate (CAR) and time to solution (TTS) metrics against selected industry performance benchmark criteria for similar Dell customers. • Global Service Delivery Reporting (GSDR)"' is a recurring, detailed reporting package based on Dell data of technical support incident metrics and trends related to a customer's ProSupport Enterprise -Wide Contract environment. Summary of the GSDR reporting categories with key reports include the categories below. Supported Products: This Service is available on select Dell PowerEdgeT , PowerVaultT , PowerConnectT , Dell Equal LogicT , Dell I EMC Enterprise Storage'" systems which are in a standard configuration, as well as OptiPlexT , PrecisionT"' LatitudeT'", VostroT. computer systems and select Dell printers which are in a standard configuration (the "Supported Products'). The Supported Product covered under this Service Description is Identified on Customer's Dell invoice; however Software & Peripheral products purchased through the Dell Software & Peripheral store are not covered by this Agreement. A separate service contract must be purchased by Customer for each Supported Product (for instance, the printer attached to an entitled system is NOT covered unless the printer has a separate support contract of its own). Each Supported Product will be tagged with a serial number (the "Service Tag "). Additional products may be covered by this Service Description or added to the Supported Products list depending on region, location, or language. Please contact your Dell sales representative for more detailed information. System Minimums and Eligibility: Dell ProSupport Enterprise -Wide Contract has an annual fee in addition to per system service contract fees (varies by system). The annual fee is waived if Customer meets the minimum number of Supported Products entitled with Dell ProSupport Enterprise -Wide Contract or legacy "Platinum Plus" service contracts as shown in regional recommendations below. Customers may still purchase Dell ProSupport Enterprise -Wide Contract without meeting the minimum asset requirements as defined by region; however, in doing so, Customer acknowledges it will not be provided the entirety of services outlined herein until minimum purchase recommendations are met. In addition, customers must purchase all future Supported Products with ProSupport Enterprise -wide Contract entitlement. Failure to do so could result in a disruption of some of the services outlined in this Service Description. Please read this Service Description carefully and note that Dell reserves the right to change or modify any of the terms and conditions set forth in this Service Description at any time, and to determine whether and when any such changes apply to both existing and future Customers. © 2008 -2009 Dell Inc. All Rights Reserved Dell ProSupport Enterprise -Wide Contract v 3.0 2/23/2009 Page 2 of 10 Umte&S Cites, Latin Americ�Canade, �Eu ape Mlddle'Eastr&c A'sfa, Asia- Pacific &Japan -Cl en_t {Minlinum ., 5,000 2,000 2,000 Server Minimum _ 200 150 150 Ratio Client to,"rver 25 13 13 Please read this Service Description carefully and note that Dell reserves the right to change or modify any of the terms and conditions set forth in this Service Description at any time, and to determine whether and when any such changes apply to both existing and future Customers. © 2008 -2009 Dell Inc. All Rights Reserved Dell ProSupport Enterprise -Wide Contract v 3.0 2/23/2009 Page 2 of 10 L: Support Procedures Methods of Contacting Dell for Service A. Fast -Track Dispatch Support: For Customers enrolled in Fast -Track dispatch, Qualified Repairs may be handled by certified Customer technicians through the submission of a service request online to the Dell. ProSupport Fast -Track Dispatch website for the appropriate region (see Fast -Track dispatch enrollment application and Service Description for complete terms and processes). B. Deft ProSupport Web site, Chat, and Email Support available at htto: / /su000rt.dell.corn C. Telephone Support Requests: Available 7 days /week, 24 hours /day, 365 days a year — including holidays. Availability may differ outside of the United States is limited to commercially reasonable efforts. Step One: Call for Assistance For telephone support requests, contact your Regional Dell ProSupport support center. Regional telephone numbers can be found at htto: / /www. dell. com /prosu000rt/regionalcontacts. Call from a location which includes physical access to the Supported Product if needed during phone -based troubleshooting. Provide the Service Tag number and other information as requested by the analyst. The analyst will verity Customers Supported Product, applicable Service Description and confirm any expiration of Services. Step Two: Assist with Phone -based Troubleshooting • When requested, identify error messages received and when they occur; what activities preceded the error message; and what steps Customer has already taken to attempt to solve the problem. • The analyst will work with Customer through a series of troubleshooting steps to help diagnose the issue. • If an on -site dispatch of a service technician is necessary, the analyst will provide Customer with additional instructions. Severity Levels and Dell Response for Products with "Mission Critical' Service: Customers calling Dell with a Qualified Repair may designate the severity level of the incident and associated conditions using the below chart. Severity Condition Dell Response Customer Role Complete loss of critical business Emergency dispatch in parallel with function, requiring immediate immediate phone troubleshooting; quick response. Escalation Manager intervention. Provide 24x7 allocations of appropriate staff/resources in support. Site senior management informed and engaged. 2 High impact, but imminent Immediate phone troubleshooting; Provide appropriate staff and workaround or resolution available; Escalation Manager intervention if remote resources to sustain continuous 24x7 resource allocation not diagnosis has not been determined within communication and work efforts. available to support Dell response 90 minutes of contact. Parts labor Site senior management Informed dispatch aRertelephone troubleshooting and engaged. and diagnosis. 3 Minimal business impact Troubleshooting by phone, parts /labor Provide point -of- contact dispatched after telephone information for case and respond troubleshooting and diagnosis, and case to Dell requests within 24 hours. status as mutually agreed. O 2008 -2009 Dell Inc. All Rights Reserved Dell ProSupport Enterprise -Wide Contract v 3.0 2/23/2009 Page 3 of 10 I1 1 _ Ah Severity Levels and Dell Response for Products without "Mission Critical" Service: Customers calling in may designate the severity level of the incident and associated condition using the below chart. Severity Condition Dell Response Customer Role High impact, but imminent Immediate phone troubleshooting: Provide appropriate staff and workaround or resolution available: Escalation Manager intervention if remote resources to sustain continuous 24x7 resource allocation not diagnosis has not been determined within communication and work efforts. available to support Dell response 90 minutes of contact. Parts /labor Site senior management Service' dispatch aftertelephone troubleshooting informed and engaged. and diagnosis. 3 Minimal business impact Troubleshooting by phone, parts /labor Provide point -of- contact dispatched after telephone information for case and respond troubleshooting and diagnosis, and case to Dell requests within 24 hours. status as mutually agreed. On -Site Support On -site response options vary depending on the type of service purchased and whether "Mission Critical" is purchased with Dell ProSupport Enterprise -Wide Contract. Customers invoice indicates Customers type of on -site response. Provided all applicable terms and conditions set forth in this Service Description have been fulfilled, Dell will dispatch a service technician to the Customers business location (indicated on Customers invoice or Customers applicable separately signed agreement with Dell) as necessary pursuant to the Severity level and on -site response tables below: A. Dell ProSupport Enterprise -Wide Contract On -Site Response with Mission Critical This Service when purchased in conjunction with Mission Critical provides faster response times and enables initiation of a critical situation ( "Grit Sit") process for severity level 1 issues and Emergency Dispatch when required. Emergency Dispatch for Mission Critical Severity Level t Issues: Supported Products with both a Dell ProSupport Enterprise -Wide Contract and Mission Critical service contract with 2 -hour or 4 -hour on -site response will have an on -site technician dispatched, if necessary, in parallel with telephone -based troubleshooting. Following completion of problem determination the analyst will determine if the issue requires parts to be dispatched. Dell ProSupport Enterprise -Wide Contract On -Site Response with Mission Critical Type of On -Site Response On -site Response Tine- Restrictions /Special Terms. 2 -Hour On -Site Technician usually arrives on -site Available 7 days/week, 24 hours /day - including holidays. Response with 6- within 2 hours after completion of Hour Repair telephone -based troubleshooting and Available within defined 2 hour response locations. Service' usually repairs the hardware within 6 Available on select models of Su Supported Products. hours of dispatch. Emergency dispatch in parallel with troubleshooting available for Mission Critical Severity Level 1. 4 -Hour On -Site Technician usually an Ives on -site Available 7 days/week, 24 hours /day - including holidays. Service within 4 hours after completion of telephone -based troubleshooting. Available within defined 4 hour response locations. P Available on select models of Supported Products. Emergency dispatch in parallel with troubleshooting available for Mission Critical Seventy Level 1. © 2008 -2009 Dell Inc. All Rights Reserved Dell ProSupport Enterprise -Wide Contract v 3.0 2/23/2009 Page 4 of 10 8 -Hour On -Site Technician usually arrives on -site Available 7 days/week, 24 hours/day - including holidays. Service " within 8 hours after completion of phone -based troubleshooting. Available within defined 8 hour response locations. • Available on select Dell OEM products only. • Emergency dispatch in parallel with troubleshooting available for Mission Critical Seventy Level 1. For all other on -site response service options: Following completion of remote troubleshooting, diagnosis and problem determination, the analyst will determine if the issue requires an on -site service technician and /or parts to be dispatched or if the issue can be resolved remotely. Missed Service Visit. If Customer or Customer's authorized representative is not at the location when the service technician arrives, the service technician cannot service the Supported Product. The technician will leave a card to let Customer know he or she was there. If this occurs, Customer may be charged an additional charge for a follow -up service call. B. Dell ProSupport Enterprise -Wide Contract On-Site Response without Mission Critical Dell ProSupport Enterprise -Wide Contract Standard On -Site Response options (non Mission Critical) Type of On -Site. On= site.Response Time Restrictions /Special Terms Response 4 -Hour On -Site Technician usually arrives on -site Available 7 days /week, 24 hourslday - including holidays. Service within 4 hours after completion of telephone -based troubleshooting. Available within defined 4 hour response locations. Available on select models of Supported Products. Next Business Day Following telephone -based Available 5 days/week, 10 hours /day - excluding holidays. On -Site Response troubleshooting and diagnosis, a Service' technician can usually be dispatched Limited to locations not offering 4 hour response. to arrive on -site the next business day. Calls recelved by Dell Expert Center after 5:00 PM"" local Customer time (Monday - Friday) and /or dispatches made after that time may require an additional business day for service technician to arrive at Customers location. Available on select models of Supported Products. Outside Continental Following telephone -based Limited to Dell- approved (US only) OCONUS Customers. United Stales troubleshooting, parts can be ( "OCONUS ") dispatched. On -site arrival times will Availability limited to select systems and locations. See Customers' depend on location and part www.dell.com /fed(ntemational for details. availability. Federal Customers should consult OCONUS Service Locations in Customers applicable separately signed agreement with Dell Printer On -Site At the customer request a technician Available 5 days/week, 10 hours /day - excluding holidays. Whole Unit can usually be dispatched to arrive on- Exchanges" site the next business day after the Available on select models of Supported Products. arrival of a punter whole unit Not avallable to OCONUS Customers exchange. For all other on -site response service options: Following completion of remote troubleshooting, diagnosis and problem determination, the analyst will determine if the issue requires an on -site service technician and /or parts to be dispatched or if the issue can be resolved remotely. Missed Service Visit. If Customer or Customers authorized representative is not at the location when the service technician arrives, the service technician cannot service the Supported Product. The technician will leave a card to let Customer know he or she was there or attempt to contact Customer by telephone or email. If this occurs, Customer may be charged an additional charge for a follow -up service call. © 2008 -2009 Dell Inc. All Rights Reserved Dell ProSupport Enterprise -Wide Contract v 3.0 2/23/2009 Page 5 of 10 W Collaborative Support: If a problem arises with certain third party products commonly utilized in conjunction with Customer's Supported Product, Dell will provide a single point of contact, as set forth herein, until problems are isolated and escalated to the third party product vendor. Specifically, Dell will contact the third party vendor and create a problem incident on behalf of Customer, providing the necessary problem documentation. Once a vendor is engaged, Dell will monitor the problem resolution process and obtain status and resolution plans from the vendor until the vendor resolves the problem by either providing a resolution, steps towards a resolution, workaround, configuration changes, or escalation of a bug report. Upon the Customer's request, Dell will initiate management escalation procedures within Dell and /or the vendor organization. To be eligible for Collaborative Support, Customer must have the appropriate active support agreements and entitlement with the respective third party vendor. Once isolated and reported, the third party vendor provides technical problem support and resolution for Customer's problem. DELL WILL NOT BE RESPONSIBLE FOR THE PERFORMANCE OF OTHER VENDORS' PRODUCTS OR SERVICES. Customer agrees to indemnify and hold Dell harmless for any claims related to those third party products for which Customer has sought collaborative support to be coordinated through Dell. View current Collaborative Support partners at the following URL: htto: / /www. dell. com/ content/tooics /alobal.aspxlservices /csUrore software troubleshootinq ?c= us &cs= 555 &1 =en &s =biz Please note that partners may change at any time without notice to Customers. Software Troubleshooting Dell ProSupport Enterprise -Wide Contract includes Dell OEM software troubleshooting with Collaborative Support (as set forth above) for select Dell OEM applications, operating systems, and firmware on Supported Products (the 'Covered Software Products') over the telephone, or by transmission of software and other information through electronic means, or by shipping software and /or other information to Customer. Covered Software Products include end -user Client applications such as Norton AntiVirusTM software, Microsoft® Office software suite, Intuit® QuickBooks® accounting software, Adobe® PhotoshopO software and Adobe Acrobat® software. Certain Server applications such as Microsoft Small Business Server solution are also supported. Please contact Dell Technical Support for an updated list of Covered Software Products. Limits on Dell OEM Software Troubleshooting Service. Dell does not warrant that any particular question will be resolved or that the Covered Software Product will produce any particular result. Situations giving rise to Customer's questions must be reproducible on a single system (i.e., one central processing unit with its workstation and other peripherals). Dell may conclude that a software issue is sufficiently complex or that Customer's Supported Product is of a nature that precludes effective analysis of the question through telephone support. Customer understands and accepts that Dell may be unable to resolve questions of this sort, and Customer understands and accepts that Customer is required to make independent arrangements with the publisher of the software at issue for resolution of such questions. Dell EqualLogic Software Updates Dell ProSupport for select Dell EqualLogic Supported Products, including the Dell EqualLogic PS Series, includes both maintenance software updates and the introduction of new features to firmware and core software such as SAN HQ, Auto Snapshot Manager and the Host Integration Toolkit (for the service period indicated on the invoice). Patches and Bug Fixes. Dell will periodically release patches and bug fixes to the applicable Enterprise Storage Software for purposes of maintaining operating system compatibility and /or database compatibility: and any error corrections, workarounds and /or patches needed to maintain conformance to the documentation for the applicable Enterprise Storage Software. New Versions. New versions or releases of the applicable Enterprise Storage Software are generally made available by Dell at no additional charge to licensees for Enterprise Storage Software that is installed on a Supported Product covered by a Dell limited warranty or an annual service or maintenance contrail. New Versions generally consist of releases that contain patches and bug fixes, changes that reflect an expansion or extension of existing features, and changes that include substantial new features, functions or capabilities. Dell EqualLogic Support Renewal Rates: http' //vrvvw .dell.com/ProSupjport/EQLpricelist Dell I EMC Core Software Updates © 2008 -2009 Dell Inc. All Rights Reserved Dell ProSupport Enterprise -Wide Contract v 3.0 2123/2009 Page 6 of 10 1: Dell ProSupport Enterprise -Wide Contract includes the following software updates for core Dell I EMC software such as Navisphere® Manager, Navisphere Manager Express (AX series only), Access Logix^ (CX series only), PowerPathO, and SnapVlew Express (AX series only) (for the service period indicated on the invoice): Patches and Bug Fixes. Dell will periodically make software patches and minor bug fixes available, which reflect minor changes made by EMC to the applicable Enterprise Storage Software for purposes of maintaining operating system compatibility and /or database compatibility; and any error corrections, workarounds and /or patches needed to maintain conformance to the documentation for the applicable Enterprise Storage Software. New Versions. All new versions or releases of the applicable Enterprise Storage Software generally made available by EMC at no additional charge to other licensees for Enterprise Storage Software that is covered by an EMC warranty or under an annual maintenance contract between EMC and the licensee. These generally consist of releases that contain patches and bug fixes, changes that reflect an expansion or extension of existing features, and changes that include substantial new features, functions or capabilities. May require additional purchase. Dell I EMC Core Software Updates may require the purchase of a separate Dell On -site Installation or Proactive Maintenance Service as directed by Dell in order to keep the Supported Product(s) eligible for this Service. Renewal. Customer may be entitled to renew for additional periods and/or purchase additional Dell I EMC Core Software Updates depending on the available options then in effect and in accordance with Dell's then - current rates, terms and conditions by submitting a purchase order to Dell. Dell may change its rates, terms, and conditions for providing support at any time. Dell(EMC Support Renewal Rates: htlp://www.dell,com/ProSupporUEMCpricelist Dell ProSupport Enterprise -Wide Contract Does Not Include: • Other activities such as, installation, de- installation, relocation, preventative maintenance, training assistance, remote administration or any activities or services not expressly described in this Service Description. • Accessories, supply items, media replacement, operating supplies, peripherals or parts such as batteries, frames, and covers, or support thereon. • Direct third party product support or support of versions not currently supported by the manufacturer, vendor or partner. • Support for equipment damaged by act of God (such as but not limited to, lightening, flooding, tornado, earthquakes and hurricanes), misuse, accident, abuse of Supported Product or components (such as, but not limited to, use of incorrect line voltages, use of incorrect fuses, use of incompatible devices or accessories, improper or insufficient ventilation, or failure to follow operating instructions), modification, unsuitable physical or operating environment, improper maintenance by Customer (or Customers agent), moving the Supported Product, removal or alteration of equipment or parts identification labels, or failure caused by a product for which Dell is not responsible. • Software application set -up, "how -to" help or user training such as spyware /virus removal or data back -up. • Advanced wireless, networking or remote installation, set -up, optimization, configuration, scripting, programming, database design /implementation, Web development or recompiled kernels. General Customer Responsibilities • Authority to Grant Access. Customer represents and warrants that it has obtained permission for both Customer and Dell to access and use the Supported Product, the data on it, and all hardware and software components included in it, for the purpose of providing these Services. If Customer does not already have that permission; it is Customers responsibility to obtain it, at Customers expense, before Customer asks Dell to perform these Services. • Cooperate with Phone Analyst and On -site Technician. Customer agrees to cooperate with and follow the instructions given by Dell phone analyst and its on -site technicians. Experience shows that most system problems and errors can be corrected over the telephone or through the use of remote software tools as a result of close cooperation between the user and the support analyst or technician. • Supported Releases. Customer must maintain software and Supported Product(s) at Dell- specified minimum release levels or configurations as specified on Powerl-ink for Dell I EMC Storage or as specified on www.support.dell.com for © 2008 -2009 Dell Inc. All Rights Reserved Dell ProSupport Enterprise -Wide Contract v 3.0 2/23/2009 Page 7 of 10 I.. Supported Products. Customer must also ensure installation of remedial replacement parts, patches, software updates or subsequent releases as directed by Dell in order to keep the Support System(s) eligible for this Service. • Third Party Warranties. These Services may require Dell to access hardware or software that is not manufactured by Dell. Some manufacturers' warranties may become void if Dell or anyone else other than the manufacturer works on the hardware or software. It is Customer's responsibility to ensure that Dell's performance of Services will not affect such warranties or, if it does, that the effect will be acceptable to Customer. DELL DOES NOT TAKE RESPONSIBILITY FOR THIRD PARTY WARRANTIES OR FOR ANY EFFECT THAT THE DELL SERVICES MAY HAVE ON THOSE WARRANTIES. • On -Site Obligations. Where Services require on -site performance, Customer must provide free, safe and sufficient access to Customer's facilities and the Supported Product(s). Sufficient access includes ample working space, electricity, and a local telephone line. A monitor or display, a mouse (or pointing device), and keyboard must also be provided (at NO cost to Dell), if the system does not already include these items. Customer Data Backup Responsibilities Complete a backup of all existing data and programs on all affected systems prior to the delivery of this Service. DELL WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY OF DATA OR PROGRAMS or loss of use of system(s) arising out of the services or support or any act or omission, Including negligence, by Dell or a third -party service provider. NOTE: If Customer fails to comply with the responsibilities and terms outlined in this Service Description, then Dell is not obligated to provide the Service. © 2008 -2009 Dell Inc. All Rights Reserved Dell ProSupport Enterprise -Wide Contract v 3.0 2/23/2009 Page 8 of 10 Important Additional Information Assignment. Dell may assign this Service and /or Service Description to qualified third party service providers. Cancellation. Subject to the applicable product and services return policy for Customer's geographic location, Customer may terminate this Service within a defined number of days of Customer's receipt of the Supported Product by providing Dell with written notice of cancellation. Return periods and policies may differ by geographic location and whether Customer purchased their Supported Product through Dell or an authorized reseller. Please contact Dell or your authorized reseller for additional information. If Customer cancels this Service within that period, Dell will send Customer a full refund less the costs of support claims, if any, made under this Service Description. However, if that period has transpired since Customer's receipt of the Supported Product, Customer may not cancel this Service except as provided by an applicable state /country/province law which may not be varied by agreement. Dell may cancel this Service at any time during the Service term for any of the following reasons: • Customer fails to pay the total price for this Service in accordance with the invoice terms; • Customer refuses to cooperate with the assisting analyst or on -site technician; or • Customer fails to abide by all of the terms and conditions set forth in this Service Description. If Dell cancels this Service, Dell will send Customer written notice of cancellation at the address indicated on Customers invoice. The notice will include the reason for cancellation and the effective date of cancellation, which will be not less than ten (10) days from the date Dell sends notice of cancellation to Customer, unless state law requires other cancellation provisions that may not by varied by agreement. IF DELL CANCELS THIS SERVICE PURSUANT TO THIS PARAGRAPH, CUSTOMER SHALL NOT BE ENTITLED TO ANY REFUND OF FEES PAID OR DUE TO DELL. Relocation. This Service will be delivered to the site(s) indicated on the Customer's invoice. This Service is not available at all locations. Dell's obligation to supply the Services to relocated Supported Products is subject to local service availability and may be subject to additional fees, and to inspection and recertification of the relocated Supported Products at Dell's then current time and materials consulting rates. Customer will provide Dell with sufficient and safe access to Customer's facilities at no cost to Dell for Dell to fulfill Dell's obligations. Parts Stocked. Dell currently stocks parts in various locations throughout the world. Selected parts may not be stocked in the location closest to a customer's site. If a part that is needed to repair the ProSuppon system is not available from a Dell facility near the customers location and must be transferred from another facility, it will be shipped using overnight delivery. 2 -Hour and 4 -Hour parts locations stock mission critical components of the system, as determined by Dell Product Groups. A mission critical component is one, which upon failure, may prevent the system from performing its basic functions. Parts deemed non- critical include, but are not limited to: software, Floppy drives, media drives, modems, speakers, sound cards, zip drives, monitors, keyboards, and mice. In order to receive 2 -Hour or 4 -Hour parts, the customer must be located within the coverage area previously determined by Dell. Service Parts Ownership. All Dell service parts removed from the Supported Product and returned to Dell become the property of Dell. Customer must pay Dell at the current retail price(s) for any service parts removed from the System and retained by Customer (except for hard drives from systems covered by Keep Your Hard Drive service) if Customer has received replacement parts from Dell. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs. Term and Renewal. Customer will receive Services for the term Indicated on Customer's Dell invoice. Prior to the expiration of the service term, Customer may be entitled to extend the term depending on available options then in effect and in accordance with Dell's then - current procedures. In addition, Dell may, at its option, propose to renew this Service by sending Customer an invoice to renew the Services. Customer may, at its option (where permitted by law), agree to such renewal of the Services by paying such invoice by the due date. Payment of renewal invoices shall indicate Customers agreement to extend the term of this Service. By renewing this Service, Customer agrees that the thencument terms will apply to the renewal period. If Customer elects not to pay a renewal invoice, Services will be discontinued as of the expiration date set forth on the original or last paid Customer invoice. Transfer of Service. Subject to the limitations set forth in this Service Description, Customer may transfer this Service to a third party who purchases Customers entire Supported Product before the expiration of the then current service term, provided Customer is the original purchaser of the Supported Product and this Service, or Customer purchased the Supported Product © 2008 -2009 Dell Inc. All Rights Reserved Dell ProSuppon Enterprise -Wide Contract v 3.0 2/23/2009 Page 9 of 10 r and this Service from its original owner (or a previous transferee) and complied with all the transfer procedures. A transfer fee may apply. Notwithstanding the foregoing provisions, Service for Dell EqualLogic products is not transferrable. Customers wishing to transfer ownership of Dell EqualLogic products should advise any potential transferee to contact Dell at eglx- customer-service(a7dell.com to discuss possible transfer of license, warranty and /or service for the Supported Product(s). Additional terms, conditions and fees may apply to any such transfer, and Dell may, in its sole discretion, refuse to allow any such transfer for any reason or no reason. Please note that if Customer or Customer's transferee moves the Supported Product to a geographic location in which this Service is not available or not available at the same price as Customer paid for this Service, Customer may not have coverage or may incur an additional charge to maintain the same categories of support coverage at the new location. If Customer chooses not to pay such additional charges, Customer's Service may be automatically changed to categories of support which are available at such price or a lesser price in such new location with no refund available. Please utilize the "Choose a Country /Region" drop -down menu at hU :!/www.dell.com Availability may vary by region, location, product, or language — please contact your Dell rep for additional details. " Call must be received by Dell Expert Center by 3:30 PM in Finland. PowerEdgeT , PowerVaultT , PowerConnectn", Dell Equal LogicT", Dell i EMC Enterprise Storage' , OptiPlex TM, Precision' , Latitudem and Vosfro^ are trademarks of Dell, Inc. © 2008 -2009 Dell Inc. All Rights Reserved Dell ProSupport Enterprise -Wide Contract v 3.0 2/23/2009 Page 10 of 10 Appendix F.1 -Cost Summary (Updated 06/15/2012) 0 Main System Quote Hardware Software Support Services Discount Amount Sales Tax Total City Blades 619886423 25,299.55 23,539.00 1960.71 50799.26 City - Compellant SAN 623784439 91,7D1.OD 17,160.00 52,695.00 6,991.00 (27,184.14) 6330.24 147693.10 Police Blades 619884385 16,275.62 33,196.97 17,381.00 3376.34 70229.93 Police Compellant SAN 623789430 60,911.00 6,600.00 39,821.00 5,591.00 (16,939.62) 3919.38 99902.76 City CML DLA28358 14,124.00 10,226.00 6,514.00 (4,629.00) 26235.00 Police CML DLA2835S 31,104.00 26,796.00 30,375.00 6,541.00 (14,218.00) 80598.00 Site Replication Components DR Blades 623803959 19,946.49 15,775.00 1545.87 37267.36 VMWare Licensing 623805588 27,297.28 6,486.18 990.58 34774.04 245,237.66 125,174.25 196,298.18 25637.00 (62970,76) 18,123.12 547,499.45 Please see quotes for details and applicable taxes Summary representative of approximate breakdown of categories 'Appendix F.1 - Cost Summary' is submitted as a clarification to the original 'Appendix F - Cost Summary' that was submitted as part of the submittal to City of Newport Beach Request for Proposal (RFP) No. 5 -16. Any and all pricing and components described in Appendix F.1 shall replace and supersede those in Appendix F. DELL QUOTATION QUOTE #: 619886423 Customer #: 2454943 Contract #: WN99ABZ CustomerAgreement #: WSCA- B27160 Quote Date: 4/30/12 Date: 4/30/12 5:02:52 PM Customer Name: CITY OF NEWPORT BEACH TOTAL QUOTE AMOUNT: Product Subtotal: 1 1 $48,838.55 Base Unit: Tax: $1,960.71 Mission Critical Package: 4 -Hour 7x24 On -Site Service with Emergency Dispatch, 4 Year Extended (981.5214) Shipping & Handling: $0.00 Service: Shipping Method: I Groundl Total Number of System Groups: 3 GROUP: I QUANTITY: 1 SYSTEM PRICE: $7,825.80 GROUP TOTAL: $7,825.80 Base Unit: Blade Server Enclosure, No Blades, M1000E, PowerEdge (223 -3244) Service: Mission Critical Package: 4 -Hour 7x24 On -Site Service with Emergency Dispatch, 4 Year Extended (981.5214) Service: ProSupport : 7x24 HW I SW Tech Support and Assistance , 5 Year (981-5394) Service: Mission Critical Package: 4 -Hour 7x24 On -Site Service with Emergency Dispatch, Initial Year (985.3810) Service: Dell Hardware Limped Warranty Plus On Site Service Extended Year(s) (989 -0738) Service: Dell Hardware Limited Warranty Plus On Site Service Initial Year (989 -0757) Service: MISSION CRITICAL PACKAGE: Enhanced Services, 5 Year (989.0807) Service. Thank you choosing Dell ProSupport. For tech support, visit http : / /suppon.dell.com /ProSupport or call 1.800 -9 (909 -3439) Installation: On -Site Installation Declined (900 -9997) Support: Proactive Maintenance Service Declined (926 -2979) Misc: Redundant Power Supplies (3t3 2700W), High Efficiency, M1000E Blade Chassis (331 -0824) Redundant Chassis Management Controller, PowerEdge M1000E (311-778T) Flex Address Plus Enabled (342 -1668) CIVIC Extended Storage Card (342 -2666) VMware ESM v5.0,BasIc,2CPU,Ucense and Subscription (421.7554) - Quantity 5 No Operating System Media Kit (420 -1908) Dell OpenManage CD Kit for PowerEdge M1000E Blade Server Chassis (310 -9694) Users Guide, PowerEdge M- Series Blades (330 -4117) Dell OpenManage CD Kit for PowerEdge M620 Blade Server (331-4356) Users Guide, PowerEdge M- Series Blades (330 -4117) Redundant Ethernet Switch Configuration (311 -8060) No 110 Modules, (110 Bay Filler Panels, Qty 2) M1000E Blade Server Chassis (310 -9711) No 110 Modules, (110 Bay Filler Panels, Qty 2) M1000E Blade Server Chassis (310 -9711) PowerEdge M- Series Blade Multipack Box Processor FamilyLabel, Intel (310.9952) Rack Chassis wfRapld Rails forDell, HPQ or other Square HoleRacks (310 -9689) Attiris Deploymnt Solution forup to 16 PowerEdge M1000e Series Blade Srvre (313 -6157) Avocent Integrated KVM Analog Switch Module, PowerEdge M1000E Chassis (430 -2628) Power Cords, QTY3, 2FT C191C20 for M1000E Server Blade Chauls (330 -0146) - Quantity 2 PDU, 30A ,208V,(21)CI3,(6)CI9,Vertical, with L6 -30P 3m attached Input cord (331 4017) Serial UO Management Cable, PowerConnect M6xxx and M8024 Ethernet Switches (310 -9696) Blade Blanking Panel for PowerEdge M1000E Blade Sarver Chassis (310 -9709) - Quantity 11 fi)e: / / /CI /Users /Sharon_Mooney/DesMop/ Quotes% 20for% 20Newport %20BeacNQuo(c_619886423.html[6 /14/2012 4:46:42 PM] GROUP: 2 QUANTITY: 5 SYSTEM PRICE: $6,409.15 GROUP TOTAL: $32,045.75 Base Unit: PowerEdge M620 Blade Server (225 -2125) Operating System: No Operating System (420 -6320) Mouse: Broadcom 57810 -k Dual port 10Gb KR Blade Network Daughter Card (430 -4398) TBU: No System Documentation, No OpenManage DVD Kit (310 -5171) TBU: System ordered as part of Multipack order (330 -4118) TBU: 12G IDRAC7 Enterprise for Blades (421 -5357) TBU: Serial- Attach SCSI Backplane for M620 (331 -4358) TBU: Standard Cooling (331 -4951) TBU: No Hardware RAID (342 -3506) TBU: H310 Controller (331 -4365) TBU: Intel Xeon ES -2650 2.00GHz, 20M Cache, 8.0GTfs QPI, Turbo, 8C, 95W, Max Mem 160OMHz (317- 9592) TBU: PE M620 Heatslnk For 2 Processore,LGA,2.2X3.9X1 (331 -4361) TBU: Intel Xeon ES -2650 2.00GHz, 20M Cache, 8.OGT /s QPI, Turbo, 8C, 95W (317 -8458) TBU: DIMM Blanks for Systems with 2 Processors (317 -8688) TBU: PE M620 Heatsink For 2 Processors,1_GA,2.2X3.9X1 (331.4361) TBU: $G8 RDIMM, 1333 MHz, Low Volt, Dual Rank, x4 (317 -9644) - Quantity 12 TBU: 1333 MHz RDIMMs (331 -4422) TBU: Performance Optimized (331.4428) TBU: 146GB 15K RPM SAS 6Gbps 2.5in Hot -plug Hard Drive (342 -3493) TBU: No System Documentation, No OpenManage DVD Kit (310.5171) CD -ROM or DVD -ROM Drive: VMware ESXi 5.0 Embedded Image on Flash Media (421.7768) CD -ROM or DVD -ROM Drive: 2GB SD Card For RIPS (342 -1627) CD -ROM or DVD -ROM Drive: 2GB SD Card For RIPS (342 -1627) CD -ROM or DVD -ROM Drive: Enable Redundant SD Cards (468 -4612) Software Disk Two: No Operating System Media Kit (420 -1908) Service: Mission Critical Package: 4 -Hour 7x24 On -Site Service with Emergency Dispatch, 4 Year Extended (934.7154) Service: ProSupport: 7x24 HW I SW Tech Support and Assistance, 5 Year (934 -7194) Service: Dell Hardware Limited Warranty Plus On Site Service Initial Year (936 -2207) Service: MISSION CRITICAL PACKAGE: Enhanced Services, 5 Year (936 -2237) Service: Dell Hardware Limited Warranty Plus On Site Service Extended Year (939 -5208) Service: Thank you choosing Dell ProSupport. For tech support, visit http : / /support.dell.com/proSupport or call 1.800 -9 (989 -3439) Service: Mission Critical Package: 4 -Hour 7x24 On-Site Service with Emergency Dispatch, Initial Year (989 -7741) Installation: On -Site Installation Declined (900 -9997) Support: Proactive Maintenance Service Declined (926 -2979) GROUP: • I GROUP TOTAL: 1I Base Unit: PowerConnect M8024 -k Managed Switch, 24x10GbE Ports, Redundant (225 -1204) Service: Mission Critical Package: 4 -Hour 7x24 On +Bile Service with Emergency Dispatch, 4 Year Extended (927 -6264) Service: ProSupport: 7x24 HW I SW Tech Support and Assistance , 5 Year (927 -6404) Service: Dell Hardware Warranty, Initial Year (931-0487) Service: Dell Hardware Limited Warranty Extended Year (935 -5368) Service: MISSION CRITICAL PACKAGE: Enhanced Services, 5 Year (936.1029) Service: Mission Critical Package: 4 -Hour 7x24 On -Site Service with Emergency Dispatch, Initial Year .(954 -0220) Service: Thank you choosing Dell ProSupport For tech support, visit http:lfsupport.doll.com /ProSupport or call 1 -800 -9 (989.3439) Installation: On -Site Installation Declined (900.9997) SALES REP: ELENA GOMEZ PHONE: 1800 - 879 -3355 file:! /!Cl/Users /Sharon_Mooney/Desktop/ Quotes% 20for% 20Newport% 20BeacWQuote _619886423.html[6 /14/2012 4:46:42 PM] Email Address: I Elena_Gomez @Dell.com I Phone Ext: 1 5139011 Please review this quote carefully. If complete and accurate, you may place your order online at www dell com /ato (use quote number above). POs and payments should be made to Dell Marketing L.P. If you do not have a separate agreement with Dell that applies to your order, please refer to www.dell.com /terms as follows: If purchasing for your internal use, your order will be subject to Dell's Terms and Conditions of Sale - Direct including Dell's U.S. Return Policy, at www.dell.com /returnpolicy #total. If purchasing for resale, your order will be subject to Dell's Terms and Condition of Sale for Persons or Entities Purchasing to Resell, and other terms of Dell's PartnerDirect program at www.dell.com/12artner. If your order includes services, visit www.dell.com /servicecontracts for service descriptions and terms. Quote information is valid for U.S. customers and U.S. addresses only, and is subject to change. Sales tax on products shipped is based on "Ship To" address, and for downloads is based on "Bill To" address. Please indicate any tax - exempt status on your PO, and fax your exemption certificate, with seller listed as Dell Marketing L.P, to Dell's Tax Department at 800- 433 -9023. Please include your Customer Number. For certain products shipped to end -users in California, a State Environmental Fee will be applied. For Asset Recovery/Recycling Services, visit www.dell.com /assetrecovery. tile:lllCl /Users /Sharon_Mooney/Desktop/ Quotes% 20for% 20Newporto lo20BeachlQuote _619886423.html[6 /1412012 4:46:42 PM) DELL QUOTATION QUOTE #: 623784439 Customer #: 2454943 Contract #: WN99ABZ CustomerAgreement #: WSCA- B27160 Quote Date: 6/14/12 Date: 6/14/12 3:25:25 PM Customer Name: CITY OF NEWPORT BEACH GROUP: • UANTITY: I SYSTEM PRICE: $23,920.18 GROUP • 1 Base Unit: DELL COMPELLENT Enclosure, SAS 6Gb, 2.5, 24 -bay (225 -1419) Mouse: 2.5 SAS, Drive Filler, Blank (342 -3092) - Quantity 6 Mouse: 30OGB SAS 6Gb, 15K, 2.5 HDD (342 -3087) - Quantity 18 Mouse: 6Gb SAS Cable, 2M (331.3152) - Quantity 2 Mouse: 6Gb SAS Cable, 0.5M (331 -3154) - Quantity 2 Service: Thank you choosing Dell. For tech support, visit http: /hw .compolient.com/Support- Services.aspx or call 1 -866 (931 -7307) Service: Dell Hardware Limited Warranty Initial Year (931.7357) Service: Dell Hardware Limited Warranty Extended Years) (936.1248) Service: Dell Compellent Copilot: 4 -Hour On -site Service After Problem Diagnosis, 4 Year Extended (951.5152) Service: Dell Compellent Copilot: 7x24 HW I SW Tech Support and Assistance , 5 Year (951.5192) Service: Dell Compellent Copilot: 4 -Hour On -site Service After Problem Diagnosis, Initial Year (955 -3560) Service: COMPELLENT, 5 YEAR PARTS, Base WARRANTY (955.3590) Installation: HARDWARE INSTALL INCLUDED IN SANIDAS IMP /INST BUNDLE (984.4327) Misc: Power Cord, C13 to C14, PDU Style, 12 Amps, 4 meter, Qty 1 for Compellent (331.3587) - Quantity 2 GROUP: • UANTITY: 1 SYSTEM PRICE: $51,727.68 GROUP TOTAL: Base Unit: Dell Compellent Series 40, 2.5 in, 6Gb SAS QuickStart (225 -1232) Hard Drive Controller: 10, SAS, 6Gb, 4 Wide -Port, PCI -E (430 -4233) Mouse: Virtual Ports Expansion License (421 -5862) - Quantity 2 Mouse: Dynamic Controllers Expansion License (421 -5847) - Quantity 2 Mouse: Data Progression Expansion License (421 -5849) - Quantity 2 Mouse: Data Instant Replay Expansion License (421.5850) - Quantity 2 Mouse: Dynamic Capacity Expansion License (421 -5851) - Quantity 2 Mouse: Storage Center Core Expansion License (421 -5861) - Quantity 2 Mouse: 10, SAS, 6Gb, 4 Wide -Port, PCI- E,SC40 (342 -3225) Mouse: 10, (SCSI, 10Gb, 2 Port, Optical, PCI- E,SC40 (342 -3224) - Quantity 2 Mouse: Data Instant Replay Base License (421 -5910) Mouse: Dynamic Capacity Base License (421.5911) Mouse: Enterprise Manager Foundation Base License (421 -5912) Mouse: Enterprise Manager Reporter Base License (421 -5913) file: / / /Cj/Users /Sharon_ Mooncy/Desktop/ Quotes% 20for% 20Newport% 2OBeachJnew /Quote_623784439.btml[6/14/2012 4:49:56 PM] Mouse: Storage Center Core Base License (421 -5932) Mouse: Data Progression Base License (421 -5933) Mouse: Virtual Ports Base License (421-5947) Mouse: 6Gb SAS Cable, 0.5M (331 -3154) Mouse: 6Gb SAS Cable, 2M (331 -3152) Mouse: Software Support,7X24, Data Progression Base License, 5 Year (937 -0129) Mouse: Software Support 7X24, Virtual Ports Base License, 5 Year (933 -5537) Mouse: Software Support,7X24, Data Instant Replay Base License, 5 Year (937 -0369) Mouse: Software Support,7X24, Dynamic Capacity Base License, 5 Year (937.0489) Mouse: Software Support,7X24, Enterprise Mgr Foundation License, 5 Year (937 -0669) Mouse: Software Support,7X24, Enterprise Mgr Reporter License, 5 Year (937.0729) Mouse: Software Support,7X24, Storage Center Core Base License, 5 Year (937 -1389) Service: Thank you choosing Dell. For tech support, visit http://www.compoliont.com/Support- Services.aspx or call 1.868 (931-7307) Service: Dell Hardware Limited Warranty Initial Year (931.7347) Service: Dell Hardware Limited Warranty Extended Year(s) (936 -1238) Service: Software Support, Competient, 7X24,5 Year (937 -1579) Service: Dell Compellent Copilot: 4-Hour 7x24 On -site Service After Problem Diagnosis, 4 Year Extended (951.5062) Service: Dell Compellent Copilot: 7x24 HW I SW Tech Support and Assistance , 5 Year (951 -5102) Service: Dell Compellent Copilot: 4 -Hour 7x24 On -site Service After Problem Diagnosis, Initial Year (955• 3500) Service: COMPELLENT, 5 YEAR PARTS, Base WARRANTY (955 -3530) Installation: Installation and Implementation of a Dell Compollent Storage Array Environment, up to 6 hosts (931 -0977) Installation: Thank you for choosing Dell (987.2559) - Mlsc: Power Cord, C13 to C14, PDU Style, 12 Amps, 4 meter, Qty 1 for Compellent (331 -3587) - Quantity 2 GROUP: • UANTITY: 1 SYSTEM PRICE: $13,928.71 GROUP TOTAL: Base Unit: DELL COMPELLENT SC040, 6Gb SAS DUAL Controller Upgrade (225 -1432) Hard Drive Controller: 10, SAS, 6Gb, 4 Wide -P.ort, PCI -E (430 -4233) Mouse: 10, SAS, 6Gb, 4 Wide -Port, PCI- E,SC40 (342 -3225) Mouse: 10, ISCSI, 10G1b, 2 Port, Optical, PCI- E,SC40 (342 -3224) - Quantity 2 Mouse: 6Gb SAS Cable, 2M (331 -3152) Mouse: 6Gb SAS Cable, 0.5M (331 -3154) Mouse: Software Support,7X24, Dynamic Controllers Base License, 5 Year (937 -0249) Factory Installed Software: Dynamic Controllers Base License (421 -5844) Service: Thank you choosing Dell. For tech support, visit http:lfwww.compellent.com/Support- Services.aspx or call 1 -866 (931.7307) Service: Dell Hardware Limited Warranty Initial Year (931 -7417) Service: Dell Hardware Limited Warranty Extended Year(s) (936 -1298) Service: Dell Compellent Copilot: 4 -Hour 7x24 On -site Service After Problem Diagnosis, 4 Year.Extended (951.5422) Service: Dell Compellent Copilot: 7x24 HW / SW Tech Support and Assistance , 5 Year (951 -5462) Service: Dell Compellent Copilot: 4 -Hour 7x24 On -site Service After Problem Diagnosis, Initial Year (955 - 3740) Service: COMPELLENT, 5 YEAR PARTS, Base WARRANTY (955 -3770) Installation: HARDWARE INSTALL INCLUDED IN SANIOAS IMP /INST BUNDLE (984 -4327) Misc: Power Cord, C13 to C14, PDU Style, 12 Amps, 4 meter, Oty 1 for Compellent (331 -3587) - Quantity 2 Service: Thank you choosing Dell. For tech support, visit http://www.compellent.com/Support- Servlces.aspx or call 1 -886 (931 -7307) file:/// CllUsers /Sharon_Mooney/Desktop/ Quotes% 20foi4 lo20Newport% 20BeachlnewlQuo te_623784439.html[6 /14 /2012 4:49:56 PM) Service: Dell Hardware Limited Warranty Initial Year (931 -7437) SOFTWARE •• Product Quantity Unit Price Total Dell Education Services - Compellent - NO TRAINING Selected (936 -5779) 1 $0.00 $0.00 Dell Education Services - Compellent - NO TRAINING Selected (936 -5779) 1 $0.00 $0.00 Software Support 7X24, Virtual Ports Expansion License, 5 Year (954.9489) 2 $0.00 $0.00 Software Support,7X24, Dynamic Controllers Exp License, 5 Year (937 -0309) 2 $0.00 $0.00 Software Support,7X24, Data Instant Replay Exp License, 5 Year (937 -0429) 2 $666.56 $1,333.12 Software Support,7X24, Dynamic Capacity Exp License, 5 Year (937 -0549) 2 $666.56 $1,333.12 Software Support 7X24, Storage Center Core Expansion License, 5 Year (954 -9289) 2 $666.56 $1,333.12 Software Support,7X24, Data Progression Exp License, 5 Year (937 -0189) 2 $1,603.13 $3,206.26 Dell Education Services - Compellent - NO TRAINING Selected (936 -5779) Number of S & A Items: 9 1 S&A Total 30.00 30.00 Amount: t SALES REP: ELENA GOMEZ PHONE: 1800 - 879 -3355 Email Address: Elena_Gomez@Dell.com Phone EM: 5139011 Please review this quote carefully. If complete and accurate, you may place your order online at www.dell.com /Gto (use quote number above). POs and payments should be made to Dell Marketing L.P. If you do not have a separate agreement with Dell that applies to your order, please refer to www.dell.com /terms as follows: If purchasing for your internal use, your order will be subject to Dell's Terms and Conditions of Sale- Direct including Dell's U.S. Return Policy, at www .dell.com /returnpolicy#total. If purchasing for resale, your order will be subject to Dell's Terms and Condition of Sale for Persons or Entities Purchasing to Resell, and other terms of Dell's PartnerDirect program at www.dell.com /partner. If your order includes services, visit www.dell.com /servicecontracts for service descriptions and terms. Quote information is valid for U.S. customers and U.S. addresses only, and is subject to change. Sales tax on products shipped is based on "Ship To" address, and for downloads is based on "Bill To" address. Please indicate any tax - exempt status on your PO, and fax your exemption certificate, with seller listed as Dell Marketing L.P, to Dell's Tax Department at 800 -433 -9023. Please include your Customer Number. For certain products shipped to end -users in California, a State Environmental Fee will be applied. For Asset Recovery/Recycling Services, visit www.dell comlassetrecoverv. ri) e:/// Cl/Users /Sharon_MooneylDeskiop/ Quotes %20for %20Newporl %20Beach / new /Quote_ 623784439.html[04/2012 4:49:56 PM) DELL QUOTATION QUOTE #: Customer #: Contract #: CustomerAgreement #: Quote Date: Date: 4/30/12 5:02:51 PM Customer Name: 619884385 2454943 WN99ABZ WSCA- B27160 4/30/12 CITY OF NEWPORT BEACH TOTAL QUOTE . Product Subtotal: 1 $66,853.59 Base Unit: Tax: $3,376.34 Mission Critical Package: 4 -Hour 7x24 On -Site Service with Emergency Dispatch, 4 Year Extended (981.5214) Shipping & Handling: $0.00 Service: Shipping Method: Groundi Total Number of System Groups: 3 GROUP: • UANTITY: 1 SYSTEM PRICE: $35.114.97 GROUP TOTAL: Base Unit: Blade Server Enclosure, No Blades, M1000E, PowerEdge (223 -3244) Service: Mission Critical Package: 4 -Hour 7x24 On -Site Service with Emergency Dispatch, 4 Year Extended (981.5214) Service: ProSupport : 7x24 HW / SW Tech Support and Assistance , 5 Year (981 -5394) Service: Mission Critical Package: 4 -Hour 7x24 On -Site Service with Emergency Dispatch, Initial Year (985 -3810) Service: Dell Hardware Limited Warranty Plus On Site Service Extended Year(s) (989 -0738) Service: Dell Hardware Limited Warranty Plus On Site Service Initial Year (989 -0757) Service: MISSION CRITICAL PACKAGE: Enhanced Services, 5 Year (989 -0807) Service: Thank you choosing Dell ProSupport. For tech support, visit http: / /supporLdell.com /ProSupport or call 1 -800.9 (989 -3439) Installation: On -Site Installation Declined (900 -9997) Support: Proactive Maintenance Service Declined (926 -2979) Misc: Redundant Power Supplies (3 +3 2700W), High Efficiency, M1000E Blade Chassis (331 -0824) 10GbE SFP+ Short-Range Optic (430 -3686) - Quantity 16 Redundant Chassis Management Controller, PowerEdge M1000E (311 -7787) Flex Address Plus Enabled (342 -1668) CMC Extended Storage Card (342 -2666) VMware ES %I vS.0,Enterprise,2CPU,1Y License and Subscription (421 -7577) - Quantity 3 No Operating System Media Kit (420 -1908) Users Guido, PowerEdge M. Serles Blades (330 -4117) Dell OpenManage CD Kit for PowerEdge M620 Blade Server (331 -4356) Users Guide, PowerEdge M- Serles Blades (330 -4117) Dell OpenManage CD Kit for PowerEdge M1000E Blade Server Chassis (310 -9694) Redundant Ethernet Switch Configuration (311 -8060) No 110 Modules, (110 Bay Filler Panels, Qty 2) M1000E Blade Server Chassis (310 -9711) No 110 Modules, (00 Bay Filler Panels, Qty 2) M1080E Blade Server Chassis (310 -9711) PowerEdge M -Series Blade Multlpack Box Processor FamilyLabel, Intel (310 -9952) Rack Chassis w/Rapld Ralls forDell, HPQ or other Square HoleRacks (310 -9689) Altlris Deploymnl Solution forup to 16 PowerEdge M1000e Series Blade Srvrs (313 -6157) Avocent Integrated KVM Analog Switch Module, PowerEdge M1000E Chassis (430 -2628) Power Cords, QTY3, 2FT C191C20 for M1000E Sarver Blade Chassis (330 -0146) - Quantity 2 POU, 30A,208V.(21)CI3,(6)C19,Voniwl, with 1.6 -30P 3m attached Input cord (331 -0017) Serial 110 Management Cable, PowerConnect M6xxx and M8024 Ethernet Switches (310 -9696) Blade Blanking Panel for PowerEdge M1000E Blade Server Chassis (310 -9709) - Quantity 13 file: / / /ClNsers /Sharon Mooney/Desktop/ Quotes %20for%20Newport %2OBeachIQuote_ 619884385 .html[6 /14/20124:50:35 PM] GROUP: 2 QUANTITY: 3 SYSTEM PRICE: $7,590.54 GROUP TOTAL: $22,771.62 Base Unit: PowerEdge M620 Blade Server (225 -2125) Operating System: No Operating System (420.6320) Mouse: Broadcom 57810 -k Dual port 10Gb KR Blade Network Daughter Card (430 -4398) TBU: No System Documentation, No OpenManage DVD Kit (310 -5171) TBU: System ordered as part of Multipack order (330 -4118) TBU: 12G IDRAC7 Enterprise for Blades (421 -5357) TBU: Serial- Attach SCSI Backpiane for M620 (331 -4358) TBU: Standard Cooling (331 -4951) TBU: No Hardware RAID (342 -3506) TBU: H310 Controller (331 -4365) TBU: Intel Xeon ES -2650 2.00GHz, 20M Cache, 8.OGT /s OPI, Turbo, 8C, 95W, Max Mom 1600MHz (317- 9592) TBU: PE M620 Heatsink For 2 Procossors,LGA,2.2X3.9X1 (331 -4361) TBU: Intel Xeon E5 -2650 2.00GHx, 20M Cache, 8.0GTIs Del, Turbo, 8C, 95W (317 -8458) TBU: DIMM Blanks for Systems with 2 Processors (317 -8688) TBU: PE M620 Heatsink For 2 Processors,LGA,2.2X3.9X1 (331 -4361) TBU: 8GB RDIMM, 1333 MHz, Low Volt, Dual Rank, x4 (317 -9644) - Quantity 12 TBU: 1333 MHz RDIMMs (331 -4422) TBU: Performance Optimized (331 -4428) TBU: 146GB 15K RPM SAS 6Gbps 2.51n Hot -plug Hard Drive (342.3493) TBU: No System Documentation, No Open Manage DVD Kit (310 -5171) CD -ROM or DVD -ROM Drive: VMware ESXI 5.0 Embedded Image on Flash Media (421 -7768) CD -ROM or DVD -ROM Drive: 2GB SO Card For RIPS (342 -1627) CD -ROM or DVD -ROM Drive: 2GB SO Card For RIPS (342 -1627) CD -ROM or DVD -ROM Drive: Enable Redundant SO Cards (468.4612) Software Disk Two: No Operating System Media Kit (420.1908) Service: Mission Critical Package: 4 -Hour 7x24 On -Site Service with Emergency Dispatch, 4 Year Extended (934 -7154) Service: ProSupport: 7x24 HW / SW Tech Support and Assistance, 5 Year (934 -7194) Service: Dell Hardware Limited Warranty Plus On Site Service Initial Year (936 -2207) Service: MISSION CRITICAL PACKAGE: Enhanced Services, 5 Year (936 -2237) Service: Dell Hardware Limited Warranty Plus On Site Service Extended Year (939 -5208) Service: Thank you choosing Dell ProSupport. For tech support, visit http : / /support.dall.com[ProSupport or call 1 -800 -9 (989 -3439) Service: Mission Critical Package: 4 -Hour 7x24 On -Site Service with Emergency Dispatch, Initial Year (989 -7741) Installation: EDT VMware Implementation ontoa Server (984 -9947) Support: Proactive Maintenance Service Declined (926 -2979) • fl • I GROUP TOTAL: 11 Base Unit: PowerConnect M8024 -k Managed Switch, 24x10GbE Ports, Redundant (225 -1204) Service: Mission Critical Package: 4 -Hour 7x24 On -Site Service with Emergency Dispatch, 4 Year Extended (927 -6264) Service: ProSupport: 7x24 HW I SW Tech Support and Assistance , 5 Year (927 -6404) Service: Dell Hardware Warranty, Initial Year (931 -0487) Service: Dell Hardware Limited Warranty Extended Year (935 -5368) Service: MISSION CRITICAL PACKAGE: Enhanced Services, 5 Year (936 -1029) Service: Mission Critical Package: 4 -Hour 7x24 On -Site Service with Emergency Dispatch, Initial Year (954 -0220) Service: Thank you choosing Dell ProSupporL For tech support, visit http: / /support.dall.com /ProSupport or call 1 -800 -9 (989 -3439) Installation: On -Site Installation Declined (900 -9997) 61e: / / /Ci /UserslShwon_Mooney/ Deskt op/ Quotcs% 20for°/ a2ONewport%2OBeach/Quote_619884385.html[6 /14/20124:50:35 PM] SALES REP: I ELENA GOMEZ I PHONE: 1 1800 - 879 -3355 I Email Address: I Elena_Gomez @Dell.com I Phone Ext: 1 5139011 1 Please review this quote carefully. If complete and accurate, you may place your order online at www.dell.com /ato (use quote number above). POs and payments should be made to Deli Marketing L.P. If you do not have a separate agreement with Dell that applies to your order, please refer to www.dell.com /terms as follows: If purchasing for your internal use, your order will be subject to Dell's Terms and Conditions of Sale - Direct including Dell's U.S. Return Policy, at www.dell.com /returnpolocy#total. If purchasing for resale, your order will be subject to Dell's Terms and Condition of Sale for Persons or Entities Purchasing to Resell, and other terms of Dell's PartnerDirect program at www.dell.com/ ap rtner. If your order includes services, visit www.dell.com /servicecontracts for service descriptions and terms. Quote information is valid for U.S. customers and U.S. addresses only, and is subject to change. Sales tax on products shipped is based on "Ship To" address, and for downloads is based on "Bill To" address. Please indicate any tax - exempt status on your PO, and fax your exemption certificate, with seller listed as Dell Marketing L.P, to Dell's Tax Department at 800 - 433 -9023. Please include your Customer Number. For certain products shipped to end -users in California, a State Environmental Fee will be applied. For Asset Recovery/Recycling Services, visit www.dell.com /assetrecovely. file:ll /ClfUsers /Sharon Mooney/Deslnop/ Quotes %20for %20Newport°1o20Beach /Quote_ 619884385 .html[6 /14/20124:50:35PM] DELL QUOTATION QUOTE #: Customer #: Contract #: CustomerAgreement #: Quote Date: Date: 6/14/12 3:46:24 PM Customer Name: 623789430 2454943 WN99ABZ WSCA- B2716O 6/14/12 CITY OF NEWPORT BEACH TOTAL QUOTE AMOUNT: Product Subtotal: 1 $95,983.38 Base Unit: Dell Compellent Series 40, 2.51n, 6Gb SAS OulckStart (225.1232) Tax: $3,919.38 Mouse: 10, !SCSI, 10Gb, 2 Port, Optical, PCI- E,SC40 (342.3224) Shipping & Handling: $0.00 Mouse: Dynamic Capacity Base License (421 -5911) Shipping Method: Ground Total Number of System Groups: 5 GROUP: • UANTITY: 1 SYSTEM PRICE: $39,533.86 GROUP TOTAL: Base Unit: Dell Compellent Series 40, 2.51n, 6Gb SAS OulckStart (225.1232) Hard Drive Controller: 10, SAS, 6Gb, 4 Wide -Port, PCI -E (430.4233) Mouse: 10, !SCSI, 10Gb, 2 Port, Optical, PCI- E,SC40 (342.3224) Mouse: Data Instant Replay Base License (421 -5910) Mouse: Dynamic Capacity Base License (421 -5911) Mouse: Enterprise Manager Foundation Base License (421 -5912) Mouse: Enterprise Manager Reporter Base License (421 -5913) Mouse: Storage Center Core Base License (421 -5932) Mouse: Virtual Ports Base License (421 -5947) Mouse: Data Progression Base License (421 -5933) Mouse: 6Gb SAS Cable, O.SM (331 -3154) Mouse: 6Gb SAS Cable, 2M (331.3152) Mouse: Software Support,7X24, Data Progression Base License, 5 Year (937 -0129) Mouse: Software Support 7X24, Virtual Ports Base License, 5 Year (933 -5537) Mouse: Software Support,7X24, Data Instant Replay Base License, 5 Year (937 -0369) Mouse: Software Support,7X24, Dynamic Capacity Base License, 5 Year (937.0489) Mouse: Software Support,7X24, Enterprise Mgr Foundation License, 5 Year (937.0669) Mouse: Software Support,7X24, Enterprise Mgr Reporter License, 5 Year (937.0729) Mouse: Software Support,7X24, Storage Center Core Base License, 5 Year (937.1389) Service: Thank you choosing Dell. For tech support, visit http://www.compelient.com/Support- Services.aspx or call 1 -666 (931.7307) Service: Dell Hardware Limited Warranty Initial Year (931.7347) Service: Dell Hardware Limited Warranty Extended Year(s) (936 -1238) Service: Software Support, Compellent, 7X24,5 Year (937 -1579) Service: Dell Compellent Copilot: 4 -Hour 7x24 On -site Service After Problem Diagnosis, 4 Year Extended (951 -5062) Service: Dell Compellent Copilot: 7x24 HW / SW Tech Support and Assistance , 5 Year (951 -5102) Service: Dell Compellent Copilot: 4 -Hour 7x24 On -site Service After Problem Diagnosis, Initial Year (955 - 3500) Service: COMPELLENT, 5 YEAR PARTS, Base WARRANTY (955.3530) Installation: Installation and Implementation of a Dell Compellent Storage Array Environment, up to 2 hosts (931.0957) installation: Thank you for choosing Dell (987 -2559) Misc: Power Cord, C13 to C14, PDU Style, 12 Amps, 2 meter, Qty 1 for Compellent (331 -3586) - Quantity 2 file:// /Cl/Users /Shazon_Mooncy/Desktop/ Quotes %20for %20Nenort %20Beach / new /Quote_ 623789430.html[6 11412012 4:51:09 PM] ' • ! $11,109.07 • • $11,109.07 Base Unit: DELL COMPELLENT SC040. 6Gb SAS DUAL Controller Upgrade (225 -1432) Hard Drive Controller. 10, SAS, 6Gb, 4 Wide -Port, PCI -E (4304233) Mouse: 10, ISCSI, 1UGb, 2 Port, Optical, PCI- E,SC40 (342 -3224) Mouse: 6Gb SAS Cable, 2M (331 -3152) Mouse: 6Gb SAS Cable, 0.5M (331 -3154) Mouse: Software Support,7X24, Dynamic Controllers Base License, 5 Year (937 -0249) Factory Installed Software: Dynamic Controllers Base License (421-5844) Service: Thank you choosing Dell. For tech support, visit http : /t r .compolient.com/Support- Servlces.aspx or call 1 -866 (931 -7307) Service: Dell Hardware Limited Warranty Initial Year (931 -7417) Service: Dell Hardware Limped Warranty Extended Year(s) (936 -1298) Service: Dell Compellent Copilot: 4 -Hour 7x24 On -site Service After Problem Diagnosis, 4 Year Extended (951.5422) Service: Dell Compallent Copilot: 7x24 HW / SW Tech Support and Assistance , 5 Year (951 -5462) Service: Dell Compallent Copilot: 4 -Hour 7x24 On -alto Service After Problem Diagnosis, Initial Year (955 - 3740) Service: COMPELLENT, 5 YEAR PARTS, Base WARRANTY (955 -3770) Installation: HARDWARE INSTALL INCLUDED IN SANIDAS IMP /INST BUNDLE (984 -4327) Misc: Power Cord, C13 to C14, PDU Style, 12 Amps, 2 meter, Qty 1 for Compellent (331-3586). Quantity 2 GROUP: ! UANTITY: I SYSTEM PRICE: $13,173.99 GROUP TOTAL: Base UnIC NX3000 for Compallent, 4 -port 1Gb NIC, 2 -port 10Gb SFP+ ISCSI HBA (225.1850) Service: Thank you choosing Dell. For tech support, visit hdp:lhv .compellent,com/Support- Servlces.aspx or call 1 -866 (937 -7307) Service: Dell Hardware Limited Warranty Initial Year (931 -7437) Service: Cell Hardware Limited Warranty Extended Years) (936.1318) Servlco: SW Support,Compellent,7X24, 5 Year (937 -1949) Service: Dell Compellent Copilot: 4 -Hour 7x24 On -site Service After Problem Diagnosis, 4 Year Extended (951 -5602) . Service: Dell Compallent Copilot: 7x24 HW I.SW Tech Support and Assistance , 5 Year (951 -5642) Service: Dell Compellent Copilot: 4 -Hour 7x24 On -sbe Service After Problem Diagnosis, Initial Year (955 - 3860) Service: COMPELLENT, 5 YEAR PARTS, Base WARRANTY (955 -3890) Installation: Installation.for this product has been chosen along with the base offer (937 -2049) Installation: Thank you for choosing Dell (987 -2559) GROUP: ! UANTITY: I SYSTEM PRICE: $14,655.51 GROUP TOTAL: Base Unit: NX3000 for Compallent, 4 -port 1Gb NIC, 2 -port 10Gb SFP+ iSCSI HBA (225 -1850) Service: Thank you choosing Dell. For tech support. visit http:ilw .compellent.comlSupport- Services.aspx or call 1 -866 (931 -7307) Service: Dell Hardware Limited Warranty Initial Year (931 -7437) Service: Dell Hardware Limited Warranty Extended Year(s) (936 -1318) Service: SW Support,Compellent,7X24, S Year (937-1949) Service: Dell Compellent Copilot: 4 -Hour 7x24 On -slie Service After Problem Diagnosis, 4 Year Extended (951 -5602) Service: Dell Compellent Copilot: 7x24 HW i SW Tech Support and Assistance , 5 Year (951 -5642) Service: Dell Compellent Copilot: 4 -Hour 7x24 On -site Service After Problem Diagnosis, Initial Year (955 - 3860) Service: COMPELLENT, 5 YEAR PARTS, Base WARRANTY (955 -3890) Installation: Installation and Implementation of a Dell Compallent NAS Device, Add -On (935 -5738) Installation: Thank you for choosing Dell (987 -2559) file: / / /Cl/Users /Sharon_ Mooney/Desktop/ Quotes %20foN /o20Newport%20Beach/ new /Quote_ 623789430.html[6/14/2012 4:51:09 PM] GROUP; 5 QUANTITY: 1 SYSTEM PRICE: $17,510.95 GROUP TOTAL: $17,510.95 Base Unit: Dell Compellent Enclosure, SAS 6Gb, 2.5, 24 -bay (225 -1760) Mouse: 1713 NIL SAS 6Gb, 7.2K, 2.5 HDD (342.3294) - Quantity 6 Mouse: 2.5 SAS, Drive Filler, Blank (342 -3296) - Quantity 12 Mouse: 30OGB SAS 6Gb, 15K, 2.5 HDD (342 -3293) - Quantity 6 Mouse: 6Gb SAS Cablo, 2M (331 -3152) Mouse: 6Gb SAS Cable, 0.5M (331 -3154) Service: Thank you choosing Dell. For tech support, visit http://www.compellenLcom/Support- Services.aspx or call 1.866 (931-7307) Service: Dell Hardware Limited Warranty Initial Year (931 -7357) Service: Dell Hardware Limited Warranty Extended Year(s) (936 -1248) Service: Dell Compellent Copilot: 4 -Hour On -site Service After Problem Diagnosis, 4 Year Extended (951.5152) Service: Dell Compellent Copilot: 7x24 HW / SW Tech Support and Assistance , 5 Year (951 -5192) Service: Dell Compellent Copilot: 4 -Hour On -site Service After Problem Diagnosis, Initial Year (955 -3560) Service: COMPELLENT, 5 YEAR PARTS, Base WARRANTY (955 -3590) Installation: HARDWARE INSTALL INCLUDED IN SAN/DAS IMP /INST BUNDLE (984 -4327) Misc: Power Cord, C13 to C14, PDU Style, 12 Amps, 2 meter, Qty 1 for Compellent (331 -3586) - Quantity 2 ACCESSORIES SOFTWARE & Product Quantity Unit Price Total Dell Education Services - Compellent - NO TRAINING Selected (936 -5779) 1 $0.00 $0.00 Dell Education Services - Compellent - NO TRAINING Selected (936 -5779) 1 $0.00 $0.00 Dell Education Services - Compellent - NO TRAINING Selected (936 -5779) 1 $0.00 $0.00 Dell Education Services - Compellent - NO TRAINING Selected (936 -5779) 1 $0.00 $0.00 Dell Education Services - Compellent - NO TRAINING Selected (936 -5779) Number of S & A Items: 5 1 S&A Total $0.00 Amount: $0.00 $0.00 SALES REP: ELENA GOMEZ PHONE: 1800- 879 -3355 Email Address: Elena_Gomez @Dell.com Phone Ext: 5139011 Please review this quote carefully. If complete and accurate, you may place your order online at www.dell.comlato (use quote number above). POs and payments should be made to Del/ Marketing L.P. If you do not have a separate agreement with Dell that applies to your order, please refer to www dell.com /terms as follows: If purchasing for your Internal use, your order will be subject to Dell's Terms and Conditions of Sale- Direct including Dell's U.S. Return Policy, at www.dell.com/returnpolicv#total. If purchasing for resale, your order will be subject to Dell's Terms and Condition of Sale for Persons or Entities Purchasing to Resell, and other terms of Dell's PartnerDirect program at www.dell.com /partner. If your order includes services, visit www.dell.com/servocecontracts for service descriptions and terms. Quote information Is valid for U.S. customers and U.S. addresses only, and is subject to change. Sales tax on products shipped is based on "Ship To" address, and for downloads is based on "Bill To" address. Please Indicate any tax - exempt status on your PO, and fax your exemption file:/ / /CJ/Users /Shwon_Mooncy/Desklop /Quotes %20for%20Newport %2OBeacti/new /Quote_ 623789430.htm1[6 /14/2012 4:51:09 PM] certificate, with seller listed as Dell Marketing LY, to Dell's Tax Department at 800- 433 -9023. Please include your Customer Number. For certain products shipped to end -users in California, a State Environmental Fee will be applied. For Asset Recovery/Recycling Services, visit www. dell. comtassetrecoverv. file: NCINsers /Sharon_Mooney/Desktop/ Quotes %20for %20Newport%206each / new /Quote_623789430.html(611412012 4:51:09 PM] DELL QUOTATION QUOTE #: Customer #: Contract #: CustomerAgreement #: Quote Date: Date: 6114/12 5:17:12 PM Customer Name: 623805588 2454943 WN99ABZ WSCA- B27160 6/14/12 CITY OF NEWPORT BEACH TOTAL QUOTE AMOUNT: Product Subtotal: t. $33,783.46 Unit Pricel Total Tax: $990.58 $4,395.60 $4,395.60 Shipping & Handling: $0.00 $1,049.00 $1,049.00 Shipping Method: Ground Total Number of System Groups: 0 SOFTWARE • Product Quantity Unit Pricel Total VMware vCenter Server 5 Standard for vSphere 5 Per Instance (AS334460) 1 $4,395.60 $4,395.60 Basic Support/Subscriptlon for vCenter Server 5 Standard for vSphere 5 (A5334462) 1 $1,049.00 $1,049.00 VMware vSphere Enterprise - ( v. 5 ) - license - 1 processor (A5334256) 4 $2,530.00 $10,120.00 Basic Support/Subscription for VMware vSphere 5 Enterprise for 1 processor for 1 year (A5334510) 4 $804.00 $2,416.00 vCenter Site Recovery Mgr 5 - STD 25 VM Pack (A5370943) 2 $4,260.56 $8,521.12 Basic SUP/SUB vCenter Site Recovery Mgr 5 STD 25 VM Pack 1 Year (A5370685) 2 $1,0D7.06 $2,014.12 vicenter Sita Recovery Mgr 5 - STD 25 VM Pack (A5370943) 1 $4,260.56 $4,260.56 Basic SUP /SUB vCenter Site Recovery Mgr 5 STD 25 VM Pack 1 Year (A5370685) Number of S & A Items: 8 1 S&A $1,007.06 Total Amount: $1,007.06 SALES REP: ELENA GOMEZ PHONE: 1800 - 879 -3355 Email Address: Elena—Gomez@Dell.com Phone Ext: 5139011 Please review this quote carefully. If complete and accurate, you may place your order online at www.dell.com/ato (use quote number above). POs and payments should be made to Dell Marketing L.P. If you do not have a separate agreement with Dell that applies to your order, please refer to www.dell.com /terms as follows: If purchasing for your internal use, your order will be subject to Dell's Terms and Conditions of Sale - Direct including Dell's U.S. Return Policy, at wvvw.dell.com/returnpolmcoqotal. If purchasing for resale, your order will be subject to Dell's Terms and Condition of Sale for Persons or Entities Purchasing to Resell, and other terms of Dell's PartnerDirect program at www.dell.com/ ap rtner. If your order includes services, visit www.dell.com /servicecontracts for service descriptions and terms. Quote information is valid for U.S. customers and U.S. addresses only, and is subject to change. file:/ i/ Cl/Users /Sharon_Mooney/Desktop/ Quotes% 20( or% 20Newpori% 20BeachlnewlQuote _623805588.hunl(6 /14/2012 4:51:32 PM] Sales tax on products shipped is based on "Ship To" address, and for downloads is based on "Bill To" address. Please indicate any tax - exempt status on your PO, and fax your exemption certificate, with seller listed as Dell Marketing L.P, to Dell's Tax Department at 800 - 433 -9023. Please include your Customer Number. For certain products shipped to end -users In California, a State Environmental Fee will be applied. For Asset Recovery/Recycling Services, visit www.dell.com /assetrecovery. file:// /CllUserslSharon_MooneyIDesktop/ Quotes Ola20for%20Newpon %20Beach / new /Quote_623805588.hnl[611412012 4:51:32 PM] DELL QUOTATION QUOTE #: Customer #: Contract #: CustomerAgreement #: Quote Date: Date: 6/14/12 5:04:27 PM Customer Name: 623803959 2454943 WN99ABZ WSCA- B27160 6/14/12 CITY OF NEWPORT BEACH TOTAL QUOTE Product Subtotal: I $35,721.49 :1 GROUP TOTAL: :I Tax: $1,545.87 Blade Server Enclosure, No Blades, M1000E, PowerEdge (223 -3244) Shipping & Handling: $0.00 Mission Critical Package: 4 -Maur 7x24 On -Site Service with Emergency Dispatch, 4 Year Extended (981 -5214) Shipping Method: Ground Total Number of System Groups: 3 GROUP: :1 GROUP TOTAL: :I Base Unit: Blade Server Enclosure, No Blades, M1000E, PowerEdge (223 -3244) Service: Mission Critical Package: 4 -Maur 7x24 On -Site Service with Emergency Dispatch, 4 Year Extended (981 -5214) Service: ProSupport : 7x24 HIM I SW Tech Support and Assistance , 5 Year (981 -5394) Service: Mission Critical Package: 4 -Hour 7x24 On -Site Service with Emergency Dispatch, Initial Year (985 -3870) Service: Dell Hardware Limited Warranty Plus On Site Service Extended Year(s) (989 -0738) Service: Dell Hardware Limited Warranty Plus On She Service Initial Year (989 -0757) Service: MISSION CRFRCAL PACKAGE: Enhanced Services, 5 Year (989.0807) Service: Dell ProSupport. For tech support, visit http: / /supporLdell.com /ProSupport or call 1. 800 -845. 3355 (989 -3439) Installation: On -Site Installation Declined (900 -9997) Support: Proactive Maintenance Service Declined (926 -2979) Mlsc: Redundant Power Supplies (3 +3 2700W), High Efficiency, M1000E Blade Chassis (331 -0924) Redundant Chassis Management Controller, PowerEdge M1000E (311 -7787) Flex Address Plus Enabled (342 -1668) CIVIC Extended Storage Card (342 -2666) VMware ESXI v5.0,Basic,2CPU,License and Subscription (421 -7554) - Quantity 5 No Operating System Media Kit (420 -1908) Dell OpenManage CD Kit for PowerEdge M1000E Blade Server Chassis (310 -9694) Users Guide. PowerEdge M -Series Blades (330 -4117) Dell OpenManage CD Kit for PowerEdge M620 Blade Server (331 -4356) Users Guide, PowerEdge M- Series Blades (330 -4117) Redundant Ethernet Switch Configuration (311 -8060) No 110 Modules, (110 Bay Filler Panels, Qty 2) M1000E Blade Server Chassis (310.9711) No 110 Modules, (1 10 Bay Filter Panels, Qty 2) M1000E Blade Server Chassis (310.9711) PowerEdge M.Serles Blade Multlpack Box Processor Family Label, Intel (310.9952) Rack Chassis w /Rapid Ralls forDell, HPQ or other Square HoleRacks (310 -9689) Altiris Deploymnt Solution forup to 16 PowerEdge MI008e Series Blade S"m (313 -6157) Avocent Integrated KVM Analog Switch Module, PowerEdge M1000E Chassis (430 -2628) Power Cords, QTY3, 2FT CIS /C20 for M1000E Server Blade Chassis (330 -0146) . Quantity 2 P DU, 30A,208V,(21)CI3,(6)CI9,Vertical, with L6 -30P 3m attached Input cord (331 -0017) Serial 110 Management Cable, for Ethernet Blade Switches (310 -9696) Blade Blanking Panel for PowerEdge M1000E Blade Server Chassis (310 -9709) - Quantity 13 file:/ I/ CIfUsers/Sharon_Mooney/Desktop/ Quotes %20for %20Newporr%20Beach / new /Quote_623803959.hrm)[6/1412012 4:51:55 PM] GROUP: 2 QUANTITY: 3 SYSTEM PRICE: $6,577.23 GROUP TOTAL: $19,731.69 Base Unit: PowerEdge M620 Blade Server (225 -2125) Operating System: No Operating System (420 -6320) Mouse: Broadcom 57810 -k Dual port 10Gb KR Blade Network Daughter Card (430.4398) TBU: No System Documentation, No OpenManage DVD Kit (310 -5171) TBU: System ordered as part of Multipack order (330 -4118) TBU: 12G IDRAC7 Enterprise for Blades (421 -5357) TBU: Serial- Attach SCSI Backplane for M620 (331 -4358) TBU: Standard Cooling (331.4951) TBU: No Hardware RAID (342.3506) TBU: H310 Controller (331 -4365) TBU: Intel Xeon E5 -2650 2.00GH7, 20M Cache, 8.0GTIs QPI, Turbo, 8C, 95W, Max Mem 160OMHz (317 - 9592) TBU: PE M620 Heatsink For 2 Processors,LGA,2.2X3.9X1 (331 -4361) TBU: Intel Xeon ES -2650 2.00GHz, 20M Cache, 8.0GT /s QPI, Turbo, 8C, 95W (317 -8458) TBU: DIMM Blanks for Systems with 2 Processors (317 -8688) TBU: PE M620 Heatsink For 2 Processors,LGA,2.2X3.9X1 (331 -4361) TBU: 8GB RDIMM, 1333 MHz, Low Volt, Dual Rank, x4 (317 -9644) - Quantity 12 TBU: 1333 MHz RDIMMs (331 -4422) TBU: Performance Optimized (331 -4428) TBU: 146GB 15K RPM SAS 6Gbps 2.51n Hot -plug Hard Drive (342.3493) TBU: No System Documentation, No OpenManage DVD Kit (310.5171) CD -ROM or DVD -ROM Drive: VMware ESXI 5.0 Embedded Image on Flash Media (421 -7768) CD -ROM or DVD -ROM Drive: 2GB SD Card For RIPS (342 -1627) CD -ROM or DVD -ROM Drive: 2GB SO Card For RIPS (342.1627) CD-ROM or DVD -ROM Drive: Enable Redundant SO Cards (468 -4612) Software Disk Two: No Operating System Media Kit (420 -1908) Service: Mission Critical Package: 4 -Hour 7x24 On -Site Service with Emergency Dispatch, 4 Year Extended (934 -7154) Service: ProSupport: 7x24 HW I SW Tech Support and Assistance, 5 Year (934 -7194) Service: Dell Hardware Limited Warranty Plus On Site Service Initial Year (938 -2207) Service: MISSION CRITICAL PACKAGE: Enhanced Services, 5 Year (936-2237) Service: Dell Hardware Limited Warranty Plus On She Service Extended Year (939 -5208) Service: Dell ProSupport For tech support, visit http : /Isupport.dell.com/ProSupport or call 1- 800 -845- 3355 (989 -3439) Service: Mission Critical Package: 4 -Hour 7x24 On -Site Service with Emergency Dispatch, Initial Year (989.7741) Installation: On -Site Installation Declined (900.9997) Support: Proactive Maintenance Service Declined (926.2979) ' • UP: 3 QUANTITY: 2 SYSTEM PRICE: $4,082.00 GROUP TOTAL: 1 1 Base Unit: PowerConnect M8024 -k Managed Switch. 24x10GbE Ports, Redundant (225 -1204) Service: Mission Critical Package: 4 -Hour 7x24 On -Site Service with Emergency Dispatch, 4 Year Extended (927 -6264) Service: ProSupport: 7x24 HW / SW Tech Support and Assistance, 5 Year (927 -6404) Service: Dell Hardware Warranty, Initial Year (931 -0487) Service: Dell Hardware Limited Warranty Extended Year (935 -5368) Service: MISSION CRITICAL PACKAGE: Enhanced Services, 5 Year (936-1029) Service: Mission Critical Package: 4 -Hour 7x24 On -Site Service with Emergency Dispatch, Initial Year (954.0220) Service: Dell ProSupport. For tech support, visit http: / /supporLdell.com[ProSupport or call 1-800.845 - 3355 (989 -3439) Installation: On -Site Installation Declined (900 -9997) SALES REP: ELENA GOMEZ PHONE: 1800 - 879 -3355 file:/ UCl/Users/Shuon_Mooney/Desktop/ Quotes% 20for% 2ONewpor[% 2OBeach/ newlQuote _623803959.html[6114/2012 4:51:55 PM] Email Address: I Elena_Gomez @Dell.com I Phone Ext: 1 5139011 Please review this quote carefully. If complete and accurate, you may place your order online at www.dell.comlato (use quote number above). POs and payments should be made to Dell Marketing L.P. If you do not have a separate agreement with Dell that applies to your order, please refer to www.dell.comlterms as follows: If purchasing for your internal use, your order will be subject to Dell's Terms and Conditions of Sale- Direct including Dell's U.S. Return Policy, at www.dell.com/returni2olqcygtotal. If purchasing for resale, your order will be subject to Dell's Terms and Condition of Sale for Persons or Entities Purchasing to Resell, and other terms of Dell's PartnerDirect program at www.dell.com /partner. If your order includes services, visit www.dell.com /servicecontracts for service descriptions and terms. Quote information is valid for U.S. customers and U.S. addresses only, and is subject to change. Sales tax on products shipped is based on "Ship To" address, and for downloads is based on "Bill To" address. Please Indicate any tax - exempt status on your PO, and fax your exemption certificate, with seller listed as Dell Marketing L.P, to Dell's Tax Department at 800 - 433 -9023. Please include your Customer Number. For certain products shipped to end -users in California, a State Environmental Fee will be applied. For Asset Recovery/Recycling Services, visit www.dell.com /assetrecove[y. file: / / /Cl/Users /Sharon_ Mooncy/Desktop/ Quotes %20foT%20Newporl %20Beach / new /Quote_623803959.htm1[6/14/2012 4:51:55 PM] 7E }} { %& \] ))( \( �!){| !!!!! 1 { ) ) \{ \\ }\ / i! }\ !; !f ) / \/) 2VE ��() }) }} }{ \IIII / \\ } { {3 \\ § / / \G }gbe\ ) /QRe! ) \!)° 1 { ) ) \{ \\ }\ / i! }\ !; !f ) / \/) 2VE ��() }) }} }{ \IIII / \\ } { {3 \\ § / / \G }gbe\ ) /QRe! Quotation to Newport Beach Police Department, CA Ooll Narko:n9, L P. P.O. BO+u924 Oupl +Dan: 511RO12 Dv.ckkao . DWMSS 1. "78711 V+IW VnUp. 611R012 N.,.r.d B% DELL 0E SFDC Gaud: MIME DWI.: rvmrmn seam PNa Dcppnm <nL u BPD Son. a... Dom Neaocn BazdLU9266D Roane .5GU.5ew 0 ... tlolbn ..d.1 .—.1 0.9 BRV auanDty Mnpunt Sobf.fl Cenwnc ok%Enamon, SAS 3 W Drhea UW.B 0146 COIN— DSASOSVPO 2 CO,a(. RYR 2mM10A P, LY JC11 e dGO Shit .Qn a D6DSa9 C6Y. ill a 2TB,SAS.Wb.. 1,2NXD0 DSSlS6 200OXtY3 i6 Encl... W.M.s .6 Go. Mina B, &.W 3.5' 6 EMoLrD, W. &G.. 34•12.O FNSA55'123B z sW. Do. Pn,fakne.. Egan Lieenw SW -UMR -E M644416 2 SW. Dynamk Conndb¢ E+panabn L'c <ose SW -DCNT{ P 2 SW. DaW lnalam Replay EVpansbn Lkanne SW- OIRP-ENP 2 SW. OMamk Caosnly EPanslon UoInae SW-GY C -EXP 2 SW. Remold ln&anl Replay(Myn[ S S)ncj One Llvenee SW.RIRA.BASE waa123 1 SW, Ramola lnslenl Replay(Avync S Sync) Eq Llconse SW -RIBA -EXP af".21 3 SW. SIOmAO Can., Cpl. Ewansbn Lice.- SW$CpS -EXP 2 Implem of Remolo lnstonl Replay 5355666 1 InNS118 koplonn Aeo'10hA End b Ea SM 2 End 536.1092 1 IO, SA5. 6Gb. a Wbapane. PCI-E 10.SASBXI -SP 2 O.I.Snn a.... T..I $000 Pows,'.da(: 820 5 ymreuDpan ¢Im 00.c..e 26. at ml M..,. Total 531.101.00 HIM (BTU.): 3,45000 Solbnle TOUI 18.33600 Rack Unlb: 4 VA SoOwwa To. $20.48000 W.121n IL.): III Copdw Snow TOUT $11.33200 FC IRaw, TB):0 software G'Ioon Tom PAN SATA1Raw TO):0 vas .ScpMn TOW S.S,al.Oo UD(Raw TO):0 1 PMcaobral Sena.. Total S6.511.00 SAS (Raw TB): 32 I.,., (Raw TO): 32 O'emlml Frag111 (314218001 532200 21a 9+ppon Lmrn wl Prbrq OnSL (< Mu l) •PM1n aiMade oml �"lhe priag iokolka ed'n cne US W. arrnry. home AW,wanw.: Vle.l uMnre Ilema i LRevM Pradua+'I tt gpremed by Ne Inmt and <nninieNpl NeappBrab1e0e5CpmnOml led Vre+lk erve {gmnenllpoW n w.w.ddLn ,temt/n<iNn Vlne'L1—Apcc.- e' +!il it FrolW bc,l Mrtlnma,aMN,klr[ulmmn wYralao oa rtpu Iao uaaM�n orda loiwvllanp pre taeLkenud Rodua<v lema+nd CoMi,bm: iNt puote0 vaMlw3p Eary uNev pMenuiz cored Illhtt pu<[bareh M yalu Nlernalu+e+M pvdo nw nave+aegnte ageenenl GeNdn }ou aM Oe0 dur <pMha1M aDDN> rn,n4 -de,. Y ,, cadre .111 oa tuhk[t u and 6oaam<d %b 1'.C.—woN liana.15ak,whM[an befound ar— daM.Mrnm+.-nf whY.lrl[pyanre W.11V.S.Pebm FcB ccal %[au none In pntvhr Vrn Dall Eq—RodobnnJM pm.nj, Cell Cvmpelkm.br+M<d wrMUm, De0(EML am f.0 bnndN pNdum. PpwV +ul<M!(¢O npe Bon+M. rem 0.6Ermdedmrerylae pmdum, mreryrke uhware. arW anoMmd bapwarcenehwan produm mayno<oe rmmed. tiny Ume.IIM1a purcbne It Nimded tar-11.rd you do rev: have a oc;o,.eaBOement benreen y and Oea Vut tpM2rc+M appGn b DU onfn. wwr oMw will be wbµa b+nd gomned W 0<9iC tleamtand Condlwn+olSle Ivr Pmon+ or f,00w h,cwfngU 0.nd(w RnAn Te<m,MSa.),v,Tkh nnbe kund It —cell tt Youro,cw adawo'+aeM<n. Men w<h.'Icto ewc"band'—ed by rheaCDli<ahle aervkeleudpibntand Ice— lmlN wvry w.dely<v ry'r<n'eermmm he brgoing+ppYnhle aI.. 1a n, we h<rebr InmNano d by r..wne and avaNbce In .4. Tou+[Snowledge M1aNng +e +d and ape ro be Bound P/m[h Doll.. <emn. c. , I..,, and Add.onal lnlormad -MI p.cco p:i[Ini and .Mapbrma0on L valU tar VS. <aM.mm and V 5 address anN, and it Waedon Lmhreaa:n(omwp'dn mllable+nd m+ybe rv[.mro d+nge Dell mesa Me nghu. nn[el puvm+nd o.den+ddnLL hom prWrry or oManm+. 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I ,e mm nn ai.aoad rococo, W¢,bm.'a...nnawammm.nvvsw . m+ wa nn qa rwnlrLmnerlvwvu Pa ,oc,[pwa,+mmp vaamv. mar.. 1n,w.,r.,ae.,vmoue.,lawa, —an —,. a, foanar a. vrrr.. m,.. enax,. m, p ,a..awu®, pamme avpanaw —1-11111.a mwuuismrrvinpenvwn.