HomeMy WebLinkAbout09-21-2020 - BLT - AGENDA PACKETCITY OF NEWPORT BEACH
BOARD OF LIBRARY TRUSTEES AGENDA
Newport Beach City Hall (via Zoom)
100 Civic Center Drive, Newport Beach, CA 92660
Monday, September 21, 2020 - 5:00 PM
Board of Library Trustees Members:
Paul Watkins, Chair
Douglas Coulter, Vice Chair
Kurt Kost, Secretary
Barbara Glabman, Board Member
Janet Ray, Board Member
Staff Members:
Tim Hetherton, Library Services Director
Francine Jacome, Administrative Support Specialist
SPECIAL NOTICE REGARDING COVID-19
On March 4, 2020, Governor Newsom proclaimed a State of Emergency in California as a result of the threat of COVID-19.
On March 12, 2020, Governor Newsom issued Executive Order N-25-20, which allows the Board of Library Trustees to
attend Board of Library Trustees meetings by electronic means. Please be advised that to minimize the spread of
COVID-19, Board of Library Trustees may attend this meeting either electronically or telephonically.
Also, please be advised that on March 17, 2020, Governor Newsom issued Executive Order N-29-20, which allows for the
public to participate in any meeting of the Board of Library Trustees telephonically or by other electronic means. Given
the health risks associated with COVID-19, the City of Newport Beach will conduct this meeting via Zoom. As a member
of the public, if you would like to participate in this meeting, you can participate via the following options:
1.You can submit your questions and comments in writing for the Board of Library Trustees to consider. Please send
them by email to the Library Services Department at LibraryBoard@newportbeachca.gov by Friday, September 18, 2020,
at 4:00 p.m. to give the Board of Library Trustees time to consider your comments. All emails will be made part of the
record.
1.You can connect with a computer by joining through Zoom. Click the link below to register for the meeting using a
valid email address. You will receive a confirmation email allowing you to join the meeting:
https://zoom.us/j/93225618292?pwd=eDBpVVRsMllMQ0lqc3hFRDJsWk9yUT09
2.Or you may connect by Phone/Audio Only by calling: (669)-900-9128. The meeting ID is 932 2561 8292#.
Please know that it is important for the City to allow public participation at this meeting. While the City does not expect
there to be any changes to the above process for participating in this meeting, if there is a change, the City will post the
information as soon as possible to the City’s website.
The City of Newport Beach thanks you in advance for continuing to take precautions to prevent the spread of the
COVID-19 virus.
The Board of Library Trustees meeting is subject to the Ralph M. Brown Act. Among other things, the Brown Act
requires that the Board of Library Trustees agenda be posted at least seventy-two (72) hours in advance of each regular
meeting and that the public be allowed to comment on agenda items before the Board of Library Trustees and items not
on the agenda but are within the subject matter jurisdiction of the Board of Library Trustees. The Chair may limit public
comments to a reasonable amount of time, generally three (3) minutes per person.
The City of Newport Beach’s goal is to comply with the Americans with Disabilities Act (ADA) in all respects. If, as an
attendee or a participant at this meeting, you will need special assistance beyond what is normally provided, we will
attempt to accommodate you in every reasonable manner. Please contact Tim Hetherton, Library Services Director, at
least forty-eight (48) hours prior to the meeting to inform us of your particular needs and to determine if accommodation
is feasible at (949) 717-3801 or thetherton@newportbeachca.gov.
NOTICE REGARDING PRESENTATIONS REQUIRING USE OF CITY EQUIPMENT
Any presentation requiring the use of the City of Newport Beach’s equipment must be submitted to the Library Services
Department 24 hours prior to the scheduled meeting.
September 21, 2020
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Board of Library Trustees Meeting
I.CALL MEETING TO ORDER
II.ROLL CALL
III.PLEDGE OF ALLEGIANCE
IV.NOTICE TO THE PUBLIC
The Board of Library Trustees of Newport Beach welcomes and encourages community
participation. Public comments are generally limited to three (3) minutes per person to allow
everyone to speak. Written comments are encouraged as well. The Board of Library Trustees
has the discretion to extend or shorten the time limit on agenda or non-agenda items.
V.CONSENT CALENDAR
All matters listed under CONSENT CALENDAR are considered to be routine and will all be
enacted by one motion in the form listed below. Board of Library Trustees have received
detailed staff reports on each of the items recommending an action. There will be no separate
discussion of these items prior to the time the Board of Library Trustees votes on the motion
unless members of the Board of Library Trustees request specific items to be discussed and/or
removed from the Consent Calendar for separate action. Members of the public who wish to
discuss a Consent Calendar item should come forward to the lectern upon invitation by the
Chair.
A.Consent Calendar Items
Minutes of the August 17, 2020 Board of Library Trustees Meeting (pp. 5-12)1.
DRAFT MINUTES
Patron Comments (pp. 13-18)2.
Monthly review of evaluations of library services through suggestions and requests
received from patrons.
PATRON COMMENTS
Library Activities (pp. 19-26)3.
Monthly update of library events, services and statistics.
AUGUST ACTIVITIES
Expenditure Status Report (pp. 27-28)4.
Monthly expenditure status of the library’s operating expenses, services, salaries and
benefits by department.
EXPENDITURE REPORT
Board of Library Trustees Monitoring List (p. 29)5.
List of agenda items and dates for monthly review of projects by the Board of Library
Trustees.
MONITORING LIST
September 21, 2020
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Board of Library Trustees Meeting
VI.CURRENT BUSINESS
A.Items for Review
Expressive Use Areas Policy (NBPL 9) Review (pp. 30-38)6.
Staff requests that the Board review the Expressive Use Areas policy (NBPL-9); and
designate and approve the placement of an Expressive Use Area for the new CDM
Branch.
EXPRESSIVE USE AREAS POLICY REPORT
EXPRESSIVE USE AREAS POLICY REPORT-ATTACHMENT A
EXPRESSIVE USE AREAS POLICY REPORT-ATTACHMENT B
Literacy Services Update7.
Literacy Coordinator Cherall Weiss will give an oral report on the Literacy program
and events.
Lecture Hall Update8.
Staff will report on activities related to the Library Lecture Hall project.
COVID-19 Closure Update and Reopening (pp. 39-40)9.
Staff will update the Trustees on the Library’s activities during the COVID-19 closure
and on reopening plans.
COVID-19 UPDATE
Library Services10.
Report of Library issues regarding services, patrons and staff.
B.Monthly Reports
Library Foundation Liaison Reports11.
A. Library Foundation Board - Report on the most recently attended meeting.
B. Library Live Lectures Committee - Report on the most recently attended meeting.
C. Witte Lectures Committee - Report on the most recently attended meeting.
Friends of the Library Liaison Report12.
Trustee update on the most recently attended Friends of the Library Board meeting.
Literacy Services Liaison Report13.
Trustee update on the most recently attended Literacy Services Advisory Board
meeting.
September 21, 2020
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Board of Library Trustees Meeting
VII.PUBLIC COMMENTS ON NON-AGENDA ITEMS
Public comments are invited on non-agenda items generally considered to be within the subject
matter jurisdiction of the Board of Library Trustees. Speakers must limit comments to three (3)
minutes. Before speaking, we invite, but do not require, you to state your name for the record.
The Board of Library Trustees has the discretion to extend or shorten the speakers’ time limit
on agenda or non-agenda items, provided the time limit adjustment is applied equally to all
speakers. Attendees must raise their hand in the Zoom module if they would like to speak. If
attending by phone, press *9 to raise hand.
VIII.BOARD OF LIBRARY TRUSTEES ANNOUNCEMENTS OR MATTERS WHICH
MEMBERS WOULD LIKE PLACED ON A FUTURE AGENDA FOR DISCUSSION,
ACTION OR REPORT (NON-DISCUSSION ITEM)
IX.ADJOURNMENT
DRAFT
CITY OF NEWPORT BEACH
Board of Library Trustees Newport Beach City Hall (via Zoom) 100 Civic Center Drive, Newport Beach, CA 92660 Meeting Minutes August 17, 2020 – 5:00 p.m.
I.CALL MEETING TO ORDER – Chair Watkins called the meeting to order at 5:01 P.M.
II.ROLL CALL – Roll Call by Administrative Support Specialist Francine Jacome
Trustees Present: Chair Paul Watkins, Vice Chair Douglas Coulter, Secretary Kurt Kost, Board Member Barbara Glabman, Board Member Ray
Trustees Absent: None
Staff Present: Tim Hetherton, Library Services Director
Francine Jacome, Administrative Support Specialist Melissa Hartson, Acting Library Services Manager and Circulation & Technical Processing Coordinator
Rebecca Lightfoot, Adult Services Coordinator Evelyn Rogers, Balboa Branch Librarian Debbie Walker, Branch and Youth Services Coordinator
Annika Helmuth, Corona del Mar Branch Librarian Avery Maglinti, Information Technology Applications Supervisor
III.PLEDGE OF ALLEGIANCE – Vice Chair Coulter
IV.NOTICE TO THE PUBLIC
V.CONSENT CALENDAR
A.Consent Calendar Items
1.Minutes of the July 20, 2020 Board of Library Trustees Meeting
Jim Mosher requested the Minutes reflect that Library Services Director Hetherton agreed
to look into grants mentioned by the American Library Association (ALA) in response to his comment. Based on his calculations, the July circulation data presented in the Library Activities report seems high.
2. Patron CommentsMonthly review of evaluations of library services through suggestions and requestsreceived from customers.
Vice Chair Watkins commended Acting Library Services Manager and Circulation &
Technical Processing Coordinator Melissa Hartson and Adult Services Coordinator Rebecca Lightfoot for their replies to patrons and Library Services Director Hetherton for his professionalism in handling a patron’s request to access the Library during the closure.
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Board of Library Trustees Meeting Minutes August 17, 2020
Page 2 3. Library Activities Monthly update of library events, services and statistics. 4. Expenditure Status Report Monthly expenditure status of the library's operating expenses, services, salaries, and benefits by department. 5. Board of Library Trustees Monitoring List List of agenda items and dates for monthly review of projects by the Board of Library Trustees.
Motion made by Vice Chair Coulter, seconded by Board Member Ray, and carried (5-0-0-0) to approve the Consent Calendar.
AYES: Watkins, Coulter, Kost, Glabman, Ray NOES: ABSTENTIONS:
ABSENCES: VI. CURRENT BUSINESS
A. Items for Review 6. Library Technology Update IT Applications Supervisor Avery Maglinti will update the Board on Library information and technology activities Information Technology (IT) Applications Supervisor Avery Maglinti reported over the past year, IT staff has responded to 970 daily support tickets; installed new self-checkout stations at Mariners and Balboa Branches and technology infrastructure at the new Corona del Mar Branch; implemented Microsoft Teams, Office 365, software to streamline
the volunteer process, and the new Integrated Library System (ILS); conducted a Citywide security audit of personal computers and infrastructure; helped launch the new Library mobile app; facilitated curbside service, remote meetings, and remote work; and
developed the new website. Projects for Fiscal Year (FY) 2020-2021 include potentially replacing CASSIE software, integrating an archive of the Daily Pilot, installing new receipt printers, and testing software that filters Library web content.
Board Member Glabman appreciated the user-friendliness of the new Library app. In reply to Secretary Kost’s question, IT Applications Supervisor Maglinti clarified that staff was sharing logins for the previous ILS because of the configuration of the ILS. In answer to Chair Watkins’ questions, IT Applications Supervisor Maglinti explained that the City and Library networks had to be separated so that the Library could allow wider access to web content than City staff is allowed. IT staff has turned off the current filtering software for the Library. Over the next two months, staff will test an upgrade of the current filtering software to ensure it filters web content appropriately.
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Board of Library Trustees Meeting Minutes August 17, 2020
Page 3 Jim Mosher expressed concern regarding the security of patron information because a
unique password is not required to log into the ILS. Perhaps staff could explore a catalog feature that allows patrons to see virtually the books adjacent to a particular book or the entire shelf. IT Applications Supervisor Maglinti advised that the patron’s pin is his password. The 9999 pin is a temporary password that allows patrons to access their accounts in the new ILS and change the password. Acting Library Services Manager and Circulation &Technical Processing Coordinator Melissa Hartson added that patrons are encouraged to change their passwords after the first login. Without a temporary password, patrons would have been locked out of their accounts when the new ILS went live. The new ILS does not offer call number browse, but staff can submit a request for this enhancement in
the future. 7. Collection Development Policy
Staff requests that the Board review the Newport Beach Public Library Collection Development Policy. Staff does not have any recommended changes.
Adult Services Coordinator Rebecca Lightfoot did not recommend any changes to the Collection Development Policy.
Jim Mosher remarked that the Collection Development Policy is more of a statement than a policy. The policy does not provide guidelines for adding materials to the collection or strengthening or de-emphasizing areas; explain the use of checkout history, provide a link to the form to suggest materials, or address the de-selection of materials, the balance between physical and digital materials, or donation of materials. Chair Watkins noted the public can suggest additions to the Library using the Customer’s Request for Evaluation of Library Resources form. Motion made by Vice Chair Coulter, seconded by Secretary Kost, and carried (5-0-0-0) to approve the Collection Development Policy as proposed.
AYES: Watkins, Coulter, Kost, Glabman, Ray NOES:
ABSTENTIONS: ABSENCES: 8. Balboa Branch Update Branch Librarian Evelyn Rogers presents an overview of Balboa Branch's activities and resources Balboa Branch Librarian Evelyn Rogers reported the Branch offers two special collections: the Nautical Collection and the 3D Blu-Ray Collection. Storytime is offered twice a week, and a special children's program is offered once per month. Since the closure, staff has created virtual Storytimes. The Balboa Branch is staffed with one full-time Librarian, one part-time Library Assistant, two part-time Clerks, and one part-time Page. Library administration and Public Works have addressed major building issues, including roof and window leaks. Ongoing issues include lack of power outlets, lack of study space, and
inadequate shelf space. The Branch’s collection consists of 32,100 items, and staff
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Board of Library Trustees Meeting Minutes August 17, 2020
Page 4 continually weeds and updates the collection. Staff has completed an inventory of adult
nonfiction and removed outdated and damaged books from the catalog. Between March 2019 and February 2020, patrons checked out 45,000 items; staff responded to 5,508 reference questions; 839 children attended Storytime, and 559 children attended special programs. Curbside service and reference counts increased significantly from May to June and decreased slightly in July. During the seven-week 2019 Summer Reading Program, 311 people attended special programs; and 105 children, 10 teens, and 7 adults registered for the Summer Reading Program. During the 2020 Summer Reading Program, 58 children, 1 teen, and 5 adults registered for the program. Test proctoring services were suspended in March 2020. Between March 2019 and February 2020, staff proctored 238 tests, which was 91 more than the previous year.
In answer to Board Member Glabman’s questions, Balboa Branch Librarian Rogers stated an hourly fee of $25 is charged for proctoring tests. The majority of proctoring services were provided to college students for assessments, midterms, and finals.
Jim Mosher inquired whether circulation has returned to pre-COVID levels. The Library views test proctoring as a revenue-generating service, but government agencies are not
supposed to generate profits. Library Services Director Hetherton indicated the City Council approved the Capital Improvement Plan, which contains a FY 2022-2023 project for initial design and public input for a new Balboa Branch. In July 2021, the Board of Library Trustees may appoint an ad hoc subcommittee to manage public engagement and search for a contractor and architect. Chair Watkins noted the problems caused by herons at the Balboa Branch and has asked Library Services Director Hetherton to explore solutions. 9. Public Service Hours at Balboa Branch Library Staff recommends that the Board of Library Trustees approve eliminating night hours on Mondays and Wednesdays at the Balboa Branch. Staff recommends
scheduling additional children's programming during daytime hours. Branch and Youth Services Coordinator Debbie Walker proposed eliminating night hours
on Mondays and Wednesdays at the Balboa Branch so that staff can increase programming. Reference transactions on Monday and Wednesday nights have steadily decreased from 2016 to early 2020. Staff responded to an average of 5.4 reference questions per night in 2016 and 3.9 reference questions per night in 2019. The cost per reference transaction in 2019 is $20.60, which is fairly high. Checkouts averaged seven items per hour during night hours in FY 2017-2018 and 5.3 items per hour in the current fiscal year. The Branch averages approximately 3.75 visits per hour during evening hours. With the extremely low volume of reference questions, visits, and circulation, Monday and Wednesday night hours are no longer cost-effective. Eliminating these hours would allow staff to offer additional children’s programming. Test proctoring is a very popular service at the Balboa Branch and does not occur during evening hours. On many occasions, test
takers have been turned away due to insufficient staffing. Motion made by Secretary Kost, seconded by Board Member Glabman, and carried
(5-0-0-0) to approve the change in operating hours for the Balboa Branch.
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Board of Library Trustees Meeting Minutes August 17, 2020
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AYES: Watkins, Coulter, Kost, Glabman, Ray NOES: ABSTENTIONS: ABSENCES: 10. Corona Del Mar Branch Update Branch Librarian Annika Helmuth presents an overview of Corona del Mar Branch's activities and resources. Corona del Mar Branch Librarian Annika Helmuth reported the Corona del Mar Branch opened on September 17, 2019 following reconstruction. Library Assistant Daisy
Hernandez has been promoted to Library Clerk. The new facility is functioning well, and the Friends of the Library reading porch is a valuable addition to the Branch. A new exterior book drop was installed in January 2020. The Friends of the Library and the
Newport Beach Public Library Foundation donated approximately 11,000 new items to the Branch upon its opening. The Branch maintains extensive DVD, children's, and adult fiction collections. New service hours of Monday through Saturday 9:00 a.m. to 6:00 p.m.
have been very popular, and heavy usage occurs during the additional Monday hours. Books and Babies and Preschool Storytimes are offered each week. A pilot program, Sensory Play Saturday, began in January 2020 and attained a significant following in the two months prior to the Library closure. During the 2019 Corona del Mar Christmas Walk, 700 walkers visited the Branch. In February 2020, second graders from Newport Coast Elementary were the first class to tour the new facility. In response to Chair Watkins’ question, Corona del Mar Branch Librarian Helmuth related that the Friends of the Library reading porch is used throughout the day. 11. Donation from Friends of the Newport Beach Library
Staff recommends the Board of Library Trustees accept a donation of $10,000 from the Friends of the Newport Beach Library. These funds will be used to furnish and stock the new Passport Office and Gift Shop.
Chair Watkins advised that the donation will be used to furnish and stock the new Passport Office and Gift Shop.
Motion made by Vice Chair Coulter, seconded by Secretary Kost, and carried (5-0-0-0) to accept the donation from the Friends of the Newport Beach Library. AYES: Watkins, Coulter, Kost, Glabman, Ray NOES: ABSTENTIONS: ABSENCES: 12. Donation Acceptance from Newport Beach Public Library Foundation on Behalf of the Victor Klein Trust
Staff recommends the Board of Library Trustees accept a $25,000 donation from the Newport Beach Public Library Foundation on behalf of the Victor Klein Trust.
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Board of Library Trustees Meeting Minutes August 17, 2020
Page 6 Library Services Director Hetherton indicated the Victor Klein Trust has stipulated the
donation is to be used for children’s services. Motion made by Board Member Glabman, seconded by Board Member Ray, and carried (5-0-0-0) to accept the donation from the Newport Beach Public Foundation on behalf of the Victor Klein Trust. AYES: Watkins, Coulter, Kost, Glabman, Ray NOES: ABSTENTIONS: ABSENCES:
13. Lecture Hall Update Trustee Janet Ray will report on activities related to the Library Lecture Hall project.
Board Member Ray reported a meeting with architect Bob Coffee is scheduled for September.
In reply to Chair Watkins' question, Board Member Ray indicated the Library Foundation is fundraising, but an ad hoc committee has not been appointed. 14. COVID-19 Closure Update Staff will update the Trustees on the Library's activities during the COVID-19 closure. Library Services Director Hetherton reported the Newport Beach Public Library remains closed in compliance with guidance from the California Department of Public Health. No timeline has been issued for reopening; however, the Library is prepared to reopen as allowed. Patrons' use of curbside service, digital resources, and virtual programming has
increased substantially since April 2020. Returned items are now quarantined for four days prior to staff checking them into the system. Staff uses the actual date of return to check-in items so that late fees are not assessed for items returned on time.
Chair Watkins appreciated the quality of virtual programming prepared by staff.
In reply to Board Member Glabman’s questions, Library Services Director Hetherton indicated Storytimes are virtual only at this time. Virtual programming is available on the Library's website and YouTube channel. Jim Mosher urged the Board of Library Trustees to develop COVID guidelines and enforceable procedures before the Library reopens . He suggested staff create outdoor experiences to facilitate social distancing and increase public access to the internet by providing additional hotspot devices for checkout. Library Services Director Hetherton agreed with Mr. Mosher in that access to the internet will need to be expanded, which could include purchasing additional hotspots.
15. Library Services Report of Library issues regarding services, patrons and staff.
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Board of Library Trustees Meeting Minutes August 17, 2020
Page 7 Library Services Director Hetherton explained that the impact of the COVID-19 closure will
be reflected in the 2022 Star Library report. The new mobile app is remarkable, and patrons should download it to their cell phones. B. Monthly Reports 16. Library Foundation Liaison Reports A. Library Foundation Board – Report of the most recently attended meeting. Board Member Ray reported the Library Foundation Board met on August 3, 2020. The Foundation remains financially healthy, and the Board will focus on fundraising. Despite the Library closure, the Foundation will launch a new website and programming, including a writing contest, for the fall/spring season.
Meg Linton, Library Foundation Chief Executive Officer, advised that the Foundation's website should list programming for the upcoming season by September. A new series, Studio Chats, will be interviews with artists, architects, and designers.
B. Library Live Lectures Committee – Report of the most recently attended meeting. Board Member Glabman reported email communications during the Committee's hiatus indicate the Committee is preparing virtual lectures for the fall, and three authors have agreed to present lectures. C. Witte Lectures Committee – Report of the most recently attended meeting Secretary Kost advised that the Committee is discussing the format of lectures, which will be virtual instead of in-person. 17. Friends of the Library Liaison Report
Trustee update on the most recently attended Friends of the Library Board meeting.
Vice Chair Coulter reported the Friends of the Library is looking forward to accepting book donations and conducting book sales in the Friends Room. The Friends did not meet in August. The Friends have 885 members. July revenues were comprised of $532 from Amazon sales, $175 from membership dues, and $1,190 from PBA auctions. In response to Board Member Ray’s query, Vice Chair Coulter explained that book sales have not occurred because the Friends do not have space to quarantine books or to sort and price books while practicing social distancing. Jim Mosher supported outdoor book sales, and suggested the Friends utilize the Friends Room to store or quarantine donated books. 18. Literacy Services Liaison Report Trustee update on the most recently attended Literacy Services Advisory Board
meeting.
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Board of Library Trustees Meeting Minutes August 17, 2020
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Chair Watkins stated the bimonthly newsletter, Literally Speaking, went out in August. The Advisory Board met on July 14, 2020, and will meet again on September 10, 2020. ProLiteracy has a bank balance of $432,000, 83 active tutors, and 129 active learners. A virtual happy hour is planned for this fall. A new online contest, COVID Diaries, is underway. VII. PUBLIC COMMENTS ON NON-AGENDA ITEMS None. VIII. BOARD OF LIBRARY TRUSTEES ANNOUNCEMENTS OR MATTERS WHICH MEMBERS WOULD LIKE PLACED ON A FUTURE AGENDA FOR DISCUSSION, ACTION OR REPORT (NON-DISCUSSION ITEM)
Chair Watkins invited Board Members to attend the presentation of the Friends of the Library donation to the City Council on September 8, 2020. Library expenditures should be monitored carefully because donations will likely be less than in previous years.
IX. ADJOURNMENT – 6:31 P.M.
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AUGUST 2020Comment #Date ReceivedSource of CommentStaff MemberStaff Member TitleDate Responded to Patron 18/3/2020EmailRebecca LightfootLibrary Services Manager, Acting8/3/202028/8/2020EmailDebbie WalkerBranch & Youth Services Coordinator8/10/202038/10/2020EmailDebbie WalkerBranch & Youth Services Coordinator8/11/202048/11/2020PersonalTim HethertonLibrary Services Director8/11/2020NEWPORT BEACH PUBLIC LIBRARY PATRON COMMENTSCommentResponseHello! (1) New Items: Does the new system have a place where new music, new CD books, and new items generally, are listed? The "new items" list in the previous system was extremely helpful. (2) Updating Personal Information: I have relocated my home since my library card/account was established/opened. I read the instructions for updating my information (changing my address), but I did not find an "edit" function that would permit me to update my address. Can you answer these questions? Thank you very much...Thank you very much for your very rapid message! Your diligence and helpfulness to patrons is part of what makes NBPL the best library in the world!…well, my world anyway!! I will search as you recommend! Thank you too for offering to help me update my “personal information”; I tried, but did not succeed. My new home address is...I will (try to) pay my outstanding fines now. If I fail and need help, I will submit a new request. Thank you very much. Best regards.In order for those lists to show up in the new catalog, there are still a few more things we have to configure on the back end that we are working on. We hope to have those new lists available again soon! In the meantime, you can run a search in the new catalog and sort so the newest items come to the top. Don’t put anything in the search bar and click on the orange “Search” button. In the “Collection” facet on the left, select “View all” and then choose the genre you would like to see and click “Include” up at the top of the box. Then click on “Sort By” up in the upper right hand corner and choose “Publication Date - Descending”. The list will then sort the newest items on top. I hope that helps until we get those lists up again. If you send me your new address, I will update your personal information. Please let me know if there is anything else I can help you with. Thank you.Although we currently do not have any job openings for the Library I have included the link to the City of Newport Beach Job Opportunity page that not only includes links to all current openings but also provides a link to sign up for notification for all future employment opportunities: https://www.newportbeachca.gov/government /departments/human-resources-department/job-opportunities. We wish you all the best in your job search.I received a very nice comment from a long time patron about the incredible service she has received during the closure. She praised staff for their positive attitude, quick response time to inquiries, and commitment to service. Thanks as always.Tim thanked the patron for her positive feedback.I am looking for a job in Newport Beach. I will be a Chapman student and I am moving into one of the houses that is very close to the Public Library. It would be ideal for me to be able to work at the library. Thank you for your time.Unfortunately due to current State and County guidelines all Newport Beach Library locations are currently closed to the public for computer usage and study space. At this time we do not have a firm date for reopening. We are offering Curbside Service at all locations which allows pick-up of materials that have been placed on reserve. At the Central Library on Avocado there is a patio space located outside the upstairs entrance toward City Hall that may be used. There is no electrical power, but there is Wi-Fi and seating is available. We wish you all the best in your studies and we are also eager for the time that we may be open to the public again.I'm a college student who unfortunately is not allowed back on campus this fall, so I'll be taking classes here at home for the foreseeable future. After taking classes online this spring and summer, I've found that what I really miss is a good study space. I find that I am not very productive in my house, but of course, all the coffee shops and libraries are closed. I was wondering if there was any possibility of opening a socially distant study space either indoors or outdoors, where students like me can work out of the house with free Wi-Fi. We are lucky to have such mild weather, so an outdoor space would be quite nice, but I think using the indoor library space could be safe if well monitored and cleaned. I understand the cross contamination risk of opening libraries for book loan-outs, but perhaps desks and chairs would not be much trouble to maintain?13
AUGUST 2020Comment #Date ReceivedSource of CommentStaff MemberStaff Member TitleDate Responded to Patron NEWPORT BEACH PUBLIC LIBRARY PATRON COMMENTSCommentResponse58/11/2020EmailRebecca LightfootLibrary Services Manager, Acting8/17/202068/13/2020EmailDebbie WalkerBranch & Youth Services Coordinator8/13/202078/19/2020EmailRebecca LightfootLibrary Services Manager, Acting8/19/202088/20/2020EmailRebecca LightfootLibrary Services Manager, Acting8/20/2020Thank you for your recent help in updating my account address. Your involvement with NBPL is part of what makes being an NBPL patron so enjoyable and edifying! Just now, when going to log out, I was shown a screen telling me to empty my cache. This apparently was not required under the previous system, and frankly, I don’t know what to do. Can you give me a little information about this “clear the cache” process? Many thanks for your continuing courtesies and help! Stay safe and healthy!That message is really only if you are on a shared computer. If you’re at home on your own computer, you don’t need to worry about it. But if you do want to clear your cache, it depends on which browser you are using. For instance, in Chrome, you would click on the “customize” Chrome button on the top right, and then “History”, and then “clear browsing history”. It just deletes the information you entered into the forms. I hope that helps! Thank you.I am trying to access Kanopy, but it says I need to update my library card. Thank you so much!After you log into Kanopy using your username and password you previously created, you will see a box in the upper right hand corner, asking you to update your library card. Re-enter your library card number, and 9999 as your password (which is the default for our new catalog system, unless you’ve already changed it). Kanopy should then be able to verify your account with the new catalog. Please let me know if you have any other questions. Thank you.I am wondering if you have any suggestions on how I can get a copy of a book that is no longer in print? I do not see a copy in the catalog. Thank you for suggestions and thank you for curbside pickups...so appreciate all you guys are doing to get thru this crazy time! We could try to get it through another library using Interlibrary Loan. There is a non-refundable $5 charge for each request, and it can take 2-8 weeks for us to receive the item from the lending library. If you would like to pursue this option, just let me know. You can pay the $5 fee online using a credit card. Thank you.I have several books (hardcover and paperback) that I would like to donate to the library. Is this possible at this time? If it is, what is the recommended procedure? Thank you.Unfortunately, the Friends of the Library are unable to accept donations at this time due to COVID-19 restrictions. We do appreciate your interest in the Library and offer to donate.14
AUGUST 2020Comment #Date ReceivedSource of CommentStaff MemberStaff Member TitleDate Responded to Patron NEWPORT BEACH PUBLIC LIBRARY PATRON COMMENTSCommentResponse98/20/2020EmailDebbie WalkerBranch & Youth Services Coordinator8/21/2020108/25/2020EmailRebecca LightfootLibrary Services Manager, Acting8/25/2020118/26/2020EmailMelissa HartsonCirc. & Tech. Processing Coordinator8/26/2020How do you search for books appropriate for a 3 year old and a 5 year old? I'm not sure what the "reading levels" (1.1, 1.2, etc...) mean.The reading levels you see in the summary and description of a book (1.1, 1.2) are Accelerated Reading Levels (AR) and represent the fact that the words in the book (not necessarily the content or subject matter) have been judged to be something a first grader in the first month of first grade (1.1) or second month (1.2) could read. A book with an AR level of 5.3 for instance would indicate it could be read by a fifth grader in the third month of school, etc. In terms of books that would be of interest to a 3 year old or 5 year old, if you are doing a subject search and not a directed search where you know the title and/or author, you can narrow your search down using the bar on the left that says “Limit Search Results.” There you can limit it to Children’s materials only in the “Audience” category and under the “Collection” category you can limit it to the type of book. Generally in our collection for a 3 and 5 year old that would be picture books, easy readers, and even board books. The other tool the Children’s Librarians have made to assist our patrons in finding appropriate books for their children is to look at the many booklists they have put together for children of all ages. Just go to www.newportkids.org and click on the Booklists link and you will find many options to choose from. The lists are categorized by grade level, subject (especially for picture books), genres, etc. All lists link directly to the catalog so that you can search for what is available. Finally you may always call any of our libraries during our business hours (currently Monday through Saturday from 9:00-5:00) and ask to speak to the Children’s staff where they will gladly assist you in finding materials that would be of interest. Once these are available you can arrange curbside pick-up at any location during those hours to check out your items. We appreciate your use of the Library and thank you for taking the time to contact us.How many times can you renew a book assuming no one is waiting?Most books are eligible for four renewal periods if no one has placed a hold on the book. Thank you for your inquiry.I was exploring the course offerings in Udemy. It appears that only a select portion of course offerings are available, only business education, and not the creative/art segment of courses offered by Udemy. Is this correct and is there a way to access the creative/art segment of Udemy through my Newport Beach account?While the library does subscribe specifically to Udemy for Business, many of the other classes are also available to you. If you find a course that you would like to take and it is not part of the library’s subscription, you can fill out a form to suggest Udemy add it to our courses, and they will take it under consideration.https://ufbsupport.udemy.com/hc/en-us/requests/new?ticket_form_id=610488. I hope that helps! Please let me know if there is anything else I can help you with.Thank you.15
AUGUST 2020Comment #Date ReceivedSource of CommentStaff MemberStaff Member TitleDate Responded to Patron NEWPORT BEACH PUBLIC LIBRARY PATRON COMMENTSCommentResponse128/31/2020EmailRebecca LightfootLibrary Services Manager, Acting8/31/2020Is it possible to sign up for RB Digital using my library account? Yes, you can use your Newport Beach Public Library card to check out magazines from RB Digital. Go to the eBranch page on our website, and click on “eMagazines”, then the RB Digital icon. https://www.rbdigital.com/newportbeach ca/service/magazines/landing. In the upper right hand corner, there is a link to “Create a New Account”. Click on that and enter your library card number. Once you have created your account, you can download magazines or read them directly in your web browser. There is also an app you can download so you can enjoy magazines on your mobiles devices. I hope that helps! Please let me know if there is anything else I can help you with. Thank you.16
Newport Beach Public Library
Patron Email Exchange
8/1/2020
Patron 1:
I have a drive to Oregon tomorrow to move my 96-year-old mother into assisted living. I've decided to do
the entire drive in one day to restrict my exposure to C19, but it is a very long drive (over 700 miles).
Under regular circumstances, I would get some books on tape to play in the car from the library, but all
the libraries are closed. I wonder if anyone has some books on cd that I might borrow?
Patron 2:
The Newport Library is open for curbside. We’ve survived on it to get our library fix. We’ve been doing
once a week runs to pick up and/or return books. Everyone in the family looks forward to it. If you aren’t
currently a member of the library, I’m not sure if new Library Cards can be created online. Here’s the page
with that info: FAQ Page about Library Operations during the pandemic:
https://www.newportbeachlibrary.org/about/library-closure-faq
Liz Aaron:
I'm a librarian at Newport Beach Public Library. While we're closed, this is how to get a library card if you
don't already have one. You can call the library at 949-717-3800 and ask to speak to reference; they can
help you select 10 books on CD to come check out curbside. The library is open today until 5:00 pm.
Good luck.
Patron 2:
LOL! You all deserve it! We love libraries and fully support UCI’s, Irvine’s, and Newport's too. Public
access to information is critical for all Americans. :) Thank you for all you do!
Patron 3:
As a librarian myself (many moons ago—but once a librarian, always a librarian, right?), you’re
extremely helpful (and detailed) response to this query truly warmed my heart. Thank you!
Patron 4:
Agreed!! Don't know how my family could survive this without the availability of so many books digitally or
hard copy!!! THANK YOU!!
Patron 1:
The Newport Beach Library is great. Many thanks to Liz, the thoughtful and kind librarian, and the
reference desk (Andrew Page). I am on my way to pick up my books on cd. As per the many questions
and suggestions I have received, I don't have working Bluetooth in the car, and I don't want to use my
phone for entertainment as it needs to be used for safety and calling instead (plus, it is no fun trying to
listen to anything off an iPhone without the car speakers in action--too much ambient noise from the car
itself). Many thanks to all, my problem has been solved.
17
Newport Beach Public Library
Patron Comment
9/3/2020
Patron:
Marketing of the Library is essential? I don't need a reply or even an explanation, just know this reflects poorly on the City and people are talking and sharing screenshots of this as an example of tone deaf
leadership.
Tim Hetherton, Library Services Director:
I am contacting you in regard to your recent communication to City Council regarding Newport Beach Public Library’s current recruitment for a Library Marketing Specialist position.
We require a staff person with marketing skills to increase awareness of the Library’s value and to expand its user base. It is one of many ways in which the Library can demonstrate its relevancy to the community and engage new users. Marketing connects library users’ needs with NBPL’s resources and services. Library marketing is critical to keeping our users and potential users informed about resources, collections, programs, and services that match their needs and interests. This position is necessary to
inform the public about the all amenities available to them at the Library.
Even though Newport Beach Public Library attracts 15,000 visitors a week and is the second most popular destination in the City after the beaches, and has over 29,000 subscribers to our email newsletters, we are
still obligated, as a public service, to inform residents of services and resources that can improve their quality of life. Through marketing and outreach, we attempt to inform the public that we literally have
something for everyone. During the closure due to the pandemic, these services include curbside pickup of Library materials, curriculum support for online learning, virtual programming, and outdoor wi-fi access. Many library users have commented that these services have proven to be an essential element in their ability to cope with the effects of the pandemic. These services were actively marketed, with the following
results:
From April 1 to July 31, the Library has circulated 114,888 physical items through curbsideservices. Curbside circulation increased by 21% from April to May, 52% from May to June, and
12.5% from June to July.
In the same period, NBPL patrons searched Library databases from their home or office 520,427times and asked 18,459 reference questions over the telephone or through e-mail.
Library patrons have downloaded 75,479 e-books and e-magazines during this period andstreamed 4,389 films. 16,340 patrons enjoyed NBPL’s virtual programming, which includes videoof recent Library programs and new content developed exclusively for at-home viewing. In thatsame period, there has been 14,339 total views on the NBPL YouTube channel.
The Library has a story to tell. The Central Library and three branch locations are important community hubs, and, in normal times, maintain a rich and varied calendar of events. In Fiscal Year 2019-2020, Library programs attracted nearly 70,000 guests. These events included everything from the Witte lecture series, which has presented Pulitzer Prize winning authors, to children’s story times. The Library features a Media Lab, a sound recording studio, a bistro, a gift shop, and a passport office. We have an active Literacy Services department, a Friends of the Library used bookstore that generates an annual gift to the Library of over $200,000, and a Library Foundation that presents over $600,000 in programming a year, in addition to an annual gift. We maintain an e-Branch, with online access to subscription databases and downloadable content, open 24 hours a day and 7 days a week. Why not promote these services and resources?
Thanks and best regards.
18
NEWPORT BEACH PUBLIC LIBRARY
To: Board of Library Trustees
From: Tim Hetherton, Library Services Director
Re: Report of Library Activities – September 21, 2020 meeting
______________________________________________________________________
TIM HETHERTON -LIBRARY SERVICES DIRECTOR
“A library is not a luxury but one of the necessities of life.”
-Henry Ward Beecher
COVID-19 Closure update
If we have learned anything during this pandemic, it is that access to libraries and online services ameliorates
health, education, work, and economic security. As homes become schools and workplaces, the Library plays
an important role in promoting and supporting quality of life. For those without access to broadband at home,
public libraries are a potential lifeline.
Curbside service for the month of August decreased from July, but even in ordinary circumstances, patron
usage statistics tend to decrease in August due to vacations and “last gasp” summer activities.
Virtual programming remains popular and will persist until restrictions on public gatherings and building
capacities are lifted. NBPL will continue to offer Wi-Fi, accessible outdoors, from 6 a.m. to 10 p.m., seven days
a week.
Friends indeed!
On September 8, City Council accepted a gift from the Friends of the Library for $200,000. These funds will be
used to purchase books, audiobooks, and DVDs system wide. The donation will also fund adult and juvenile
programming for Fiscal Year 2020-2021.
The Friends resumed accepting donations on Tuesday, September 15, and are making plans to resume selling
used books and materials from the Friends Room and Bamboo Courtyard on Friday, September 25.
Corona del Mar Branch
I am pleased to share with the Board that the
Corona del Mar Branch Library is featured in the
September/October issue of American Libraries,
the magazine of the American Library Association
(ALA). The issue is the annual design showcase
for new Library buildings. CDM is listed under
“shared spaces”, due to its innovative dual-
purpose functionality and efficiency.
19
Wheelhouse List for Trustees
• Newport Beach Public Library Foundation check presentation
Tuesday, October 27, 4 p.m.
City Council Chambers
• Literacy Services proclamation
Tuesday, October 27, 4 p.m.
City Council Chambers
DEBBIE WALKER - BRANCH AND YOUTH SERVICES COORDINATOR
Branches
Curbside service continued at all Branch locations and Summer Reading ended on Saturday, August 8. Staff at
all locations continued to become familiar with the new ILS. Andy Kachaturian, as a member of the
implementation team, spent much time running reports and making sure the various components of the
software were functioning properly.
Youth Services
Although SRP numbers were understandably down from previous years, the entire Youth Services Team felt
that considering the circumstances of the closure, SRP was a success. Patrons were very pleased to have it
available and it was another way to enhance Curbside Service to all ages. Nearly a thousand children
registered for the Kids version, and staff gave out over 600 welcome kits and prize books. We collected over
800 book reviews, and the totals for programming (a streaming Wild Wonders animal program and three
separate craft kits) were well over 900. The numbers of Adult SRP participants was very close to last year with
only ten less finishers than 2019. Tune-in Tuesday videos continued to be a success and expanded to include a
simple themed craft in addition to the story and songs that are shared. The Youth Services group also met in
mid-August via Microsoft Teams to evaluate SRP and to come up with ideas for virtual and curbside related
programming for the months of September through November.
Teen Services
Although the numbers of participants in the Teen version of SRP were not extremely high (a total of 50
registrants for all locations) they posted almost 180 web reviews up from 49 in 2019.
Facilities
On August 4, Eddie Flores and I met with Tom Sandefur from Public Works, Mike Wojciechowski from IT, Tonee
Thai from the Building Division, Fong Tse (from DMS Consultants) and two people from Design West
Engineering, to discuss the Control/Security project. This is a CIP project that is being financed by Public Works
and the City. With this plan, various entrances at Central (exterior and interior) will become accessible with a
key card. Although the same alarm pad will be used to arm and disarm the building, this will provide greater
ease of entrance for staff and allow for remote access to the system if any issues should arise. A motor was
replaced at Central with the HVAC system and pricing given for another HVAC project that needs to be done
soon. The Mariners HVAC system had some very minor issues but operated well overall.
All locations participated in the annual physical inventory of “Fixed Assets and Property Control Items”
required by the Finance Department. This involves accounting for all tagged items (primarily furnishings,
20
computers, etc.) valued at over $500 and reporting if they are still at the location, have been surplused, or
disposed of, etc.
MELISSA HARTSON, CIRCULATION AND TECHNICAL PROCESSING COORDINATOR
Budget
Finance has set up recurring monthly meetings to review the Library’s revenues during COVID-19 pandemic.
While revenues are down, the Library continues to take in some fees and fines from overdue materials and the
yearly gifts from the Foundation and Friends. The Library will also receive the annual California Library Literacy
Services (CLLS) Grant this fall.
REBECCA LIGHTFOOT, ADULT SERVICES COORDINATOR
Databases
ProQuest partnered with the California State Library to provide several new databases at no extra cost to
Newport Beach Public Library patrons:
• eLibrary – General reference aggregation of periodical and digital media content with editorial
guidance for novice researchers. Two unique interfaces available. (Grades 6+)
• SIRS Discoverer – Selected content for novice researchers, especially elementary and middle school
students and educators. (Grades 3-9)
• SIRS Issues Researcher – Curriculum-aligned database of content organized by complex issues, ideally
for middle and high school students and educators. (Grades 6+)
• ProQuest Research Companion – Information literacy tools and tutorials to help develop critical
thinking. (Grades 8+)
• School & Educators Complete – eBook subscription database (over 12,000 titles) to support multiple
subject areas (English Language Arts, Science, Math, Social Studies, Health, Physical Education,
Information Literacy and Technology). (Grades 9+, possibly some content for Middle School, also
includes professional development content for faculty)
Programming
Local Author and educator Kim Cox’s interview was posted on August 10 and garnered 465 views for the
month.
21
JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN
2020 2020 2020 2020 2020 2020 2021 2021 2021 2021 2021 2021
Tracked by #searches
A to Z Databases 517 1252 1769
Ancestry 2366 5105 7471
AskART 32 14 46
Biography In Context 39 44 83
Britannica School Edition 37 0 37
Facts on File Ancient History 4 0 4
Gale Archives Unbound 3066 876 3942
Gale Directory Library 9 1 10
Gale Elementary ( Kids InfoBits)50 9 59
Gale Virtual Reference Library 127 31 158
HeritageQuest 2396 2792 5188
Legal Information Ref Center 9 23 32
Literature Resource Center 48 49 97
National Geographic 26 18 44
National Geographic Kids 24 31 55
NewsBank (OC Register)1411 1609 3020
NoveList Plus 69 85 154
NoveList K-8 Plus 15 17 32
Opposing Viewpoints 46 69 115
ProQuest 2568 2280 4848
Reference USA Business 903 828 1731
Reference USA Residential 8 40 48
World Book Online 2 13 15
Tracked by #sessions
ScienceFLIX 0 0 0
Testing & Education Ref. Center 29 4 33
Tracked by #page views
Consumer Reports 3137 7078
CultureGrams 45 81 126
Morningstar 44184 31804 75988
NetAdvantage 6262 4216 10478
RealQuest 72 136 208
Tumblebooks 160 78 238
Value Line 11076 9740 20816
Tracked by courses
Udemy 1721 2316 4037
Tracked by Hours Used
Rosetta Stone 95.6 97.1 192.7
Notes:
Database FY Comparisons YTD
20/21
Proquest Articles Retrieved 2020-2021
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun AVG.
Business Databases 861 837 849
Newspapers--Current 982 816 899
Newspapers--Historical 1621 1058 1340
Magazines 17 30 24
3941
22
AUG 20 YTD 20/21 YTD 19/20
BALBOA 2,132 7,117 11,892
CDM*2,442 5,993 48
MARINERS 11,707 26,231 51,111
CENTRAL 28,773 65,294 144,412
Ebooks/Emagazines 21,976 34,618 28,016
TOTAL 67,030 139,253 235,479
SEP 19 109,665
OCT 19 113,721
NOV 19 105,791
DEC 19 99,729
JAN 20 105,934
FEB 20 105,105
MAR 20 73,216
APR 20 33,475
MAY 20 40,531
JUN 20 61,560
JUL 20 72,223
AUG 20 67,030
TOTAL 987,980
* The Corona del Mar Branch Library was closed for reconstruction from April 2018 through July 2019.
12 Month Comparison
NEWPORT BEACH PUBLIC LIBRARY - AUGUST 2020
CIRCULATION
LIBRARY CLOSED MAR 16 - AUG 31 TO MINIMIZE SPREAD OF COVID-19; PROGRAMS CANCELED STARTING MAR 12.
BALBOA
CDM*
MARINERS
CENTRAL
Ebooks/Emagazines
0
20,000
40,000
60,000
80,000
100,000
120,000
140,000
SEP 19 OCT 19 NOV 19 DEC 19 JAN 20 FEB 20 MAR 20 APR 20 MAY 20 JUN 20 JUL 20 AUG 20
1,588,822 1,582,953
1,582,914 1,598,265
1,610,818
1,529,391
1,464,640
1,424,594
1,376,041
1,084,2061,000,000
1,125,000
1,250,000
1,375,000
1,500,000
1,625,000
1,750,000
FY 10/11 FY 11/12 FY 12/13 FY 13/14 FY 14/15 FY 15/16 FY 16/17 FY 17/18 FY 18/19 FY 19/20
CIRCULATION
23
AUG 20 YTD 20/21 YTD 19/20
BALBOA^331 709 1,077
CDM*^253 656 0
MARINERS`1,603 3,442 6,628
CENTRAL`2,929 6,705 20,731
TOTAL 5,116 11,512 28,436
12 Month Comparison
SEP 19 14,394
OCT 19 15,606
NOV 19 13,664
DEC 19 11,826
JAN 20 13,739
FEB 20 13,901
MAR 20 7,816
APR 20 2,708
MAY 20 3,510
JUN 20 5,845
JUL 20 6,396
AUG 20 5,116
TOTAL 114,521
* The Corona del Mar Branch Library was closed for reconstruction from April 2018 through July 2019.
^ Includes reference phone calls and curbside phone calls.
` Includes reference phone calls, curbside phone calls, reference emails, and curbside emails.
NEWPORT BEACH PUBLIC LIBRARY - AUGUST 2020
REFERENCE
LIBRARY CLOSED MAR 16 - AUG 31 TO MINIMIZE SPREAD OF COVID-19; PROGRAMS CANCELED STARTING MAR 12.
BALBOA^
CDM*^
MARINERS`
CENTRAL`
0
2,500
5,000
7,500
10,000
12,500
15,000
17,500
20,000
SEP 19 OCT 19 NOV 19 DEC 19 JAN 20 FEB 20 MAR 20 APR 20 MAY 20 JUN 20 JUL 20 AUG 20
199,880 191,567
184,260 190,391
168,496
162,510
157,149
156,521 163,392
131,445120,000
140,000
160,000
180,000
200,000
220,000
FY 10/11 FY 11/12 FY 12/13 FY 13/14 FY 14/15 FY 15/16 FY 16/17 FY 17/18 FY 18/19 FY 19/20
REFERENCE
24
AUG 20 YTD 20/21 YTD 19/20
BALBOA^310 604 8,405
CDM*^364 718 0
MARINERS^1,841 3,653 39,002
CENTRAL^3,119 4,884 95,686
TOTAL 5,634 9,859 143,093
12 Month Comparison
SEP 19 83,404
OCT 19 76,420
NOV 19 70,128
DEC 19 68,482
JAN 20 77,144
FEB 20 74,891
MAR 20 32,436
APR 20 237
MAY 20 3,573
JUN 20 6,264
JUL 20 4,225
AUG 20 5,634
TOTAL 502,838
* The Corona del Mar Branch Library was closed for reconstruction from April 2018 through July 2019.
^ The number of curbside pickups at this location is being used to represent the number of patrons served.
NEWPORT BEACH PUBLIC LIBRARY - AUGUST 2020
PATRONS SERVED IN LIBRARY
LIBRARY CLOSED MAR 16 - AUG 31 TO MINIMIZE SPREAD OF COVID-19; PROGRAMS CANCELED STARTING MAR 12.
BALBOA^
CDM*^
MARINERS^
CENTRAL^
0
15,000
30,000
45,000
60,000
75,000
90,000
SEP 19 OCT 19 NOV 19 DEC 19 JAN 20 FEB 20 MAR 20 APR 20 MAY 20 JUN 20 JUL 20 AUG 20
1,258,902
1,131,330
1,074,933
1,399,841
1,256,238
1,209,719
1,102,106
1,158,344 935,953
636,072500,000
750,000
1,000,000
1,250,000
1,500,000
FY 10/11 FY 11/12 FY 12/13 FY 13/14 FY 14/15 FY 15/16 FY 16/17 FY 17/18 FY 18/19 FY 19/20
PATRONS SERVED IN LIBRARY
25
AUG 20 YTD 20/21 YTD 19/20
BALBOA 0 0 395
CDM*0 0 300
MARINERS 0 0 2,107
CENTRAL^3,454 8,381 14,706
TOTAL 3,454 8,381 17,508
12 Month Comparison
SEP 19 9,800
OCT 19 6,533
NOV 19 4,805
DEC 19 5,010
JAN 20 5,014
FEB 20 5,500
MAR 20 2,664
APR 20 3,501
MAY 20 4,732
JUN 20 3,011
JUL 20 4,927
AUG 20 3,454
TOTAL 58,951
* The Corona del Mar Branch Library was closed for reconstruction from April 2018 through July 2019.
^ Includes video views and programs conducted online.
PROGRAM ATTENDANCE
NEWPORT BEACH PUBLIC LIBRARY - AUGUST 2020
LIBRARY CLOSED MAR 16 - AUG 31 TO MINIMIZE SPREAD OF COVID-19; PROGRAMS CANCELED STARTING MAR 12.
BALBOA
CDM*
MARINERS
CENTRAL^
0
2,000
4,000
6,000
8,000
10,000
12,000
SEP 19 OCT 19 NOV 19 DEC 19 JAN 20 FEB 20 MAR 20 APR 20 MAY 20 JUN 20 JUL 20 AUG 20
53,534
51,570
51,894
49,977
64,473
67,646
69,922
70,430
68,241
68,078
40,000
50,000
60,000
70,000
80,000
FY 10/11 FY 11/12 FY 12/13 FY 13/14 FY 14/15 FY 15/16 FY 16/17 FY 17/18FY 18/19FY 19/20
PROGRAM ATTENDANCE
26
LIBRARY EXPENDITURES FY 2020‐21
(September 1, 2020)
ACCOUNT DESCRIPTION
ORIGINAL
APPROP
REVISED
BUDGET
YTD
EXPENDED
MONTHLY
EXPENDED
AVAILABLE
BUDGET
I SALARY & BENEFITS
SALARY FULL‐TIME REGULAR 2,933,536 2,933,536 329,302 206,157 2,604,234
SALARY PART‐TIME 1,044,147 1,044,147 91,783 57,415 952,364
BENEFITS 2,086,990 2,086,990 284,814 226,906 1,802,176
SALARY & BENEFITS TOTAL 6,064,673 6,064,673 705,899 490,477 5,358,774
II MAINT & OPERATION
PROFESSIONAL SERVICE*164,393 171,535 969 873 170,566
UTILITIES 271,491 271,491 26,275 25,023 245,216
PROGRAMMING 5,500 5,500 186 186 5,314
SUPPLIES**81,970 82,736 3,438 1,142 79,298
LIBRARY MATERIALS 619,740 620,222 191,676 66,028 428,546
FACILITIES MAINTENANCE 184,686 184,871 19,242 2,039 165,630
TRAINING AND TRAVEL 10,681 10,681 0 0 10,681
GENERAL OPERATING EXPENSES***24,202 24,202 852 727 23,350
PERIPHERALS 5,000 5,000 0 0 5,000
INTERNAL SERVICE FUNDS 1,858,439 1,858,439 154,870 154,870 1,703,569
OFFICE EQUIPMENT 2,000 2,000 0 0 2,000
MAINT & OPERATION TOTAL 3,228,102 3,236,677 397,508 250,887 2,839,169
LIBRARY BUDGET TOTAL 9,292,775 9,301,350 1,103,407 741,365 8,197,943
*PROFESSIONAL SERVICES ‐ INCLUDE OUTSIDE PRINTING, JANITORIAL, WINDOW SERVICE
**INCLUDES OFFICE , PROCESSING AND JANITORIAL SUPPLIES
***INCLUDES, ADVERTISING, DUES, EVENT INSURANCE
27
LIBRARY EXPENDITURES FY 2020‐21
(August 3, 2020 (REVISED September 1, 2020))
ACCOUNT DESCRIPTION
ORIGINAL
APPROP
REVISED
BUDGET
YTD
EXPENDED
MONTHLY
EXPENDED
AVAILABLE
BUDGET
I SALARY & BENEFITS
SALARY FULL‐TIME REGULAR 2,933,536 2,933,536 123,145.80 123,146 2,810,390
SALARY PART‐TIME 1,044,147 1,044,147 34,367.96 34,368 1,009,779
BENEFITS 2,086,990 2,086,990 57,907.64 57,908 2,029,082
SALARY & BENEFITS TOTAL 6,064,673 6,064,673 215,421 215,421 5,849,252
II MAINT & OPERATION
PROFESSIONAL SERVICE*164,393 164,393 95.61 96 164,297
UTILITIES 271,491 271,491 1,252.41 1,252 270,239
PROGRAMMING 5,500 5,500 0 0 5,500
SUPPLIES**81,970 81,970 2,296.64 2,297 79,673
LIBRARY MATERIALS 619,740 619,740 125,648.44 125,648 494,092
FACILITIES MAINTENANCE 184,686 184,686 17,202.42 17,202 167,484
TRAINING AND TRAVEL 10,681 10,681 0 0 10,681
GENERAL OPERATING EXPENSES***24,202 24,202 125.28 125 24,077
PERIPHERALS 5,000 5,000 0 0 5,000
INTERNAL SERVICE FUNDS 1,858,439 1,858,439 0 0 1,858,439
OFFICE EQUIPMENT 2,000 2,000 0 0 2,000
MAINT & OPERATION TOTAL 3,228,102 3,228,102 146,621 146,621 3,081,481
LIBRARY BUDGET TOTAL 9,292,775 9,292,775 362,042 362,042 8,930,733
*PROFESSIONAL SERVICES ‐ INCLUDE OUTSIDE PRINTING, JANITORIAL, WINDOW SERVICE
**INCLUDES OFFICE , PROCESSING AND JANITORIAL SUPPLIES
***INCLUDES, ADVERTISING, DUES, EVENT INSURANCE
***INCLUDES, ADVERTISING, DUES, EVENT INSURANCE
28
Previous
Agenda Date AGENDA ITEM Scheduled
Agenda Date
Ongoing Ongoing
Ongoing Ongoing
Ongoing Ongoing
Sep 16, 2019 Sep 21, 2020
Oct 21, 2019 Oct 19, 2020
Oct 21, 2019 Oct 19, 2020
Jan 21, 2020 Jan 19, 2021
Jan 21, 2020 Jan 19, 2021
Feb 24,2020 Feb 16, 2021
Feb 24,2020 Feb 16, 2021
Apr 20, 2020 Apr 20, 2021
Apr 20, 2020 Apr 20, 2021
June 15, 2020 Jun 14, 2021
June 15, 2020 Jun 14, 2021
June 15, 2020 Jun 14, 2021
June 15, 2020 Jun 14, 2021
Jul 20, 2020 Jul 19, 2021
Jul 20, 2020 Jul 19, 2021
Aug 17, 2020 Aug 16, 2021
Aug 17, 2020 Aug 16, 2021
Aug 17, 2020 Aug 16, 2021
LAST
REVIEWED POLICY REVIEW
Sep 17, 2018 NBPL 9 Expressive Use Areas Sep 21, 2020
Nov 13, 2018 NBPL 6 Media Lab Use Policy Nov 16, 2020
Nov 13, 2018 NBPL 7 Sound Lab Use Policy Nov 16, 2020
Jan 22, 2019 NBPL 10 Laptop/Use Borrowing Policy Jan 19, 2021
Jan 22, 2019 NBPL 5 Newport Beach Public Library Internet Use Policy (formerly City Council Policy I-8)Jan 19, 2021
Jan 22, 2019 NBPL 11 Rules for Acceptable Use of Wireless Internet Connections Jan 19, 2021
Feb 19, 2019 NBPL 8 Display and Distribution of Materials Policy Feb 16, 2021
Mar 18, 2019 NBPL 1 Library Use Policy (formerly City Council Policy I-2)Mar 15, 2021
Mar 18, 2019 NBPL 4 Children in the Library Policy (formerly City Council Policy I-6)Mar 15, 2021
Apr 23, 2019 NBPL 13 Study Room Policy Apr 19, 2021
Apr 23, 2019 NBPL 14 Friends Meeting Room (formerly City Council Policy I-7)Apr 19, 2021
Jan 21, 2020 NBPL 3 Library Gift and Donor Policy (formerly City Council Policy I-4)Jan 17, 2022
Jun 15, 2020 NBPL 12 Circulation Policy Jun 20, 2022
Jul 20, 2020 CC I-1 Library Services Policy (Council Policy I -1)Jul 18, 2022
Adult and Reference Services Update
Arts & Cultural Update
Branch Update - CDM
Election of Board of Library Trustees Officers/Trustee Liaisons
Annual Budget - Preliminary Review
Literacy Program Update
Youth Services Update
Library Material Selection & Downloadable Services
Marketing Update & Social Networking Update
Financial Report Comparison of Beginning Budget to End of the Year Amended Budget (Every June)
Proposed Library Closures for Winter Holidays 2020
Newport Beach Public Library eBranch & Database Review
Branch Update - Balboa
Review Holidays / Meeting Schedule 2021
BOARD OF LIBRARY TRUSTEES MONITORING LIST
Lecture Hall Update
Policy Review (See List Below)
Media Lab Update
Information Technology Update
COVID-19 Update
Branch Update - Mariners
Annual Budget - Approval
29
RECOMMENDATION:
Staff recommends no changes to the existing policy, and requests that the Board of Library Trustees:
1.Review the Expressive Use Areas policy; and
2.Approve a designated area for expressive activities at the Corona Del Mar branch.
DISCUSSION:
A public library is inherently a marketplace of ideas, and Newport Beach Public Library encourages and
protects the rights of members of the public to express divergent viewpoints and opinions on matters of
concern. At the same time, the Library expects that persons engaging in expressive activity will
demonstrate civility, concern for the safety of persons and property, respect for Library activities and for
those who may disagree with their message, and compliance with the Newport Beach Public Library Use
Policy. The purpose of the Expressive Use Area policy (see Attachment A) is to provide for expressive
activity to be conducted on the grounds of the Library in a manner consistent with these principles.
Staff recommends no changes to the current policy. However, staff proposes an expressive use area for
the new Corona del Mar Branch Library (see Attachment B).
Placement of the area in the right corner of the stroller parking area at the front entrance assures
unimpeded access to the branch while concurrently providing a suitable space for engaging the public.
The proposed area will accommodate a small table and chair that will facilitate Expressive Activity such
as soliciting signatures for ballot initiatives, distributing leaflets or flyers, or providing information on
matters of community interest. Based on observed patterns of usage, staff thinks that this placement
will have minimal impact on patron’s ability to park strollers.
NOTICING:
This agenda item has been noticed according to the Brown Act (72 hours in advance of the meeting at
which the Board of Library Trustees considers the item).
ATTACHMENT A – Expressive Use Areas Policy (NBPL 9)
ATTACHMENT B – Proposed Corona del Mar Branch Library Expressive Use Area
TO: BOARD OF LIBRARY TRUSTEES
FROM: Library Services Department
Tim Hetherton, Library Services Director
949-717-3810, thetherton@newportbeachca.gov
PREPARED BY: Tim Hetherton, Library Services Director
TITLE: Expressive Use Areas Policy (NBPL 9) Review
30
NBPL 9
Expressive Use Areas
Expressive Use Area locations:
Central Library Lower Level (A) & Upper Level (A2) | Mariners (B)| Balboa (C)| Corona del Mar (D)
The City of Newport Beach Libraries have been designed and are operated for the purpose of
meeting the educational, cultural and literary needs of Newport Beach residents. The library has
received requests from the public to engage in Expressive Activity such as soliciting signatures for
ballot initiatives, distributing leaflets or flyers, or providing information, on matters of community
interest. The Board of Library Trustees recognizes the public’s interest in communicating with
library customers in a manner that does not obstruct or interfere with the customers' desire to use
the library facilities and grounds for quiet reading, research, and contemplation.
The Board of Library Trustees desires to adopt reasonable regulations:
1.To accommodate the public’s desire to engage in Expressive Activity outside City Libraries and
on City Library grounds in a manner compatible with Library purposes;
2.To protect Library customers’ rights to access and use City Libraries and library grounds for
their intended purposes;
3.To maintain City Libraries and library grounds in a manner that is without visual clutter, which
may detract from or be incompatible with the design of the Library and use of library
grounds;
4.To maintain safe and convenient circulation for customers with walkway access directly into
City Libraries and Library grounds without obstruction or interference, and,
5.To comply with the State and Federal Constitution and interpretive case law to allow for
Expressive Activity in a manner which is compatible with the intended purpose of City
Libraries without suppressing speech on the basis of content.
THEREFORE, the Board of Library Trustees adopts the following rules and regulations for Expressive
Activity at City Libraries:
1.All persons desiring to use the Expressive Activity Area shall report to the Library Services
Director or designee prior to use.
2.Expressive Activity inside City Libraries is prohibited. All Expressive Activity outside City
Libraries, on library grounds shall be limited to the designated Expressive Activity Area
shown in the attached Exhibits "A", “A2”, "B", "C" and "D".
3.Only one (1) chair and one (1) small table, not to exceed three feet by three feet (3’ by 3’),
are permitted. No other tables, chairs, umbrellas, or other furniture are permitted.
4.Posters not to exceed six square feet in size are permitted so long as posters are held by a
person or placed on, leaned against or hung from the permitted table.
5.The benches, bike racks, public telephones and book drops located within the library
grounds are intended for library customer use only. Access to the use of City Libraries and
library grounds by customers shall not be obstructed in any manner.
31
6. Loud talking, shouting, or yelling in a manner that is unreasonably disruptive to use of City
Libraries and Library grounds by customers and other person(s) is prohibited. Person(s)
using the Expressive Activity Area shall not approach customers outside the designated
area.
7. Commercial activity is prohibited. No peddlers or vending of any merchandise or services
is permitted.
Adopted November 16, 1999
Revised March 18, 2003
Revised August 17, 2004
Revised February 6, 2012
Amended and approved by the Board of Library Trustees on December 15, 2014
Amended and approved by the Board of Library Trustees on September 17, 2018
This Policy will be periodically reviewed by the Board of Library Trustees on the first to occur of (i) as
circumstances may require or (ii) every two years from the date of adoption, last amendment, or last
review. Adopted, last amended, or last reviewed on September 17, 2018.
32
COMPUTERS
CUSTOMER
SERVICE
FRIENDS
MEETING
ROOM
CONFERENCE
ROOM
BAMBOO
COURTYARD
ENTRANCE
BOOK RETURN
NBPL
FOUND.
FRIENDS OF
THE LIBRARY
BOOKSTORE
TRAINING
ROOM FRIENDS
CHILDREN’S
DISCOVERY
GARDEN
STAHRSTORYTIME ROOM
SC
I
MF
EXPRESSIVE
USE AREA
6’ X 12’
Central Library - Expressive Use Area
Lower Level
A
33
Central Library - Expressive Use Area
Upper Level
PARKING STRUCTUREWALKWAY
EXPRESSIVE
USE AREA
6’ X 12’CITY HALLPATIO
CAFE
A2
34
Mariners Branch Library - Expressive Use Area
B
35
Balboa Branch Library - Expressive Use Area
C
36
Corona del Mar Branch Library - Expressive Use Area
D
37
ATTACHMENT B:
Proposed Expressive Use Area for CDM Branch
38
DISCUSSION:
The Newport Beach Public Library will reopen the Central Library to the public with modified hours and
services on Monday, September 21. The Crean Mariners Branch, Corona del Mar Branch and the Balboa
Branch will remain closed due to limited space for social distancing and staffing considerations. The
three branches will continue to offer Curbside Service.
Following the State guidelines for the New Blueprint for Safer Economy Plan, the Library will begin
restarting in-person services incrementally. Occupancy will be limited to a capacity of 100, staff
included. Staff will monitor capacity at the 1st floor entry. Face masks will be required for both staff and
the public entering the Library.
The Library will offer a “grab and go” business model. Initial services offered will allow patrons to
browse the shelves, check out materials, and manage accounts. Public computers will be available by
appointment. Until restrictions on gatherings and building capacity are lifted, the use of seating areas,
study rooms, and program spaces will be prohibited. As restrictions ease, the Library will offer more
services.
In accordance with guidelines from the State of California, Newport Beach Public Library is implementing
a variety of precautions to make the environment as safe as possible for staff and the public upon
reopening. The Central Library is equipped with Plexiglass barriers at public service desks, social
distancing demarcation signage, and hand-sanitizers. Staff has arranged increased janitorial services,
including the use of day porters. Staff will monitor capacity through a door monitoring system.
The Library continues to encourage patrons to use Curbside Service, telephone reference and the
Library e-Branch to facilitate social distancing at the Library. No programs will be offered at this time.
The Library Administration Team met with the City Manager’s office and chose Monday, September 21
as the reopening date. This date provided management enough time to prepare staff for reopening
procedures. It also provided a degree of maneuverability should the rate of infection spike after the
Labor Day holiday and a further adjustment of our plan is required.
In June, the Board reviewed and approved a plan for reopening NBPL. While the basic plan remains
unchanged, management has had to make a few adjustments, primarily because of changes in
staffing. Hours of operation are dependent on the number of employees available for on-site work. A
significant number of staff who are currently telecommuting are unavailable to report to work due to
childcare/eldercare issues or chronic health conditions. A handful of staff with chronic health conditions
TO: BOARD OF LIBRARY TRUSTEES
FROM: Library Services Department
Tim Hetherton, Library Services Director
949-717-3810, thetherton@newportbeachca.gov
PREPARED BY: Tim Hetherton, Library Services Director
TITLE: COVID-19 Closure Update and Reopening
39
fill positions in which telecommuting is not possible. We have also lost several positions due to
attrition. These are positions that we cannot fill in the short-term due to a City-wide hiring freeze.
The number of staff unavailable for in-person service is much greater than anticipated.
Consequently, because of its larger capacity, Central Library will open to the public with limited
services. Mariners, Balboa, and CDM will continue to offer curbside services. Hours for Mariners and
Balboa will be 9 a.m. to 6 p.m., Monday through Saturday. Because of staffing shortages, and its
proximity to Central Library, CDM branch will not offer curbside service on Saturdays. Central Library
patrons who prefer to use curbside services can have their materials transferred to Mariners, Balboa,
and Corona del Mar for pickup.
NOTICING:
This agenda item has been noticed according to the Brown Act (72 hours in advance of the meeting at
which the Board of Library Trustees considers the item).
40