HomeMy WebLinkAbout05-24-2021-BLT-AGENDA PACKETCITY OF NEWPORT BEACH
BOARD OF LIBRARY TRUSTEES AGENDA
Civic Center Council Chambers
100 Civic Center Drive, Newport Beach, CA 92660
Monday, May 24, 2021 - 5:00 PM
Board of Library Trustees Members:
Paul Watkins, Chair
Douglas Coulter, Vice Chair
Kurt Kost, Secretary
Barbara Glabman, Board Member
Janet Ray, Board Member
Staff Members:
Rebecca Lightfoot, Acting Library Services Manager
Francine Jacome, Administrative Support Specialist
SPECIAL NOTICE REGARDING COVID-19
Given the health risks associated with COVID-19, the City of Newport Beach will proceed with the Board of Library
Trustees meeting while strictly adhering to social distancing guidelines. To this end, the meeting will be conducted in
the Newport Beach Civic Center Council Chambers, with the public invited to participate with a limit of 20 attendees.
Based on recent guidelines from the OC Health Agency, face coverings are required.
The public can submit questions and comments in writing for the Board of Library Trustees to consider. Please send
them by email to the Library Services Department at LibraryBoard@newportbeachca.gov by Sunday, May 23, at 4:00 p.m.
to give the Board of Library Trustees time to consider your comments. All emails will be made part of the record.
The City remains committed to holding public meetings in a transparent manner, with public participation, ensuring City
business continues in this challenging environment. The City of Newport Beach thanks you in advance for continuing to
take precautions to prevent the spread of the COVID-19 virus.
The Board of Library Trustees meeting is subject to the Ralph M. Brown Act. Among other things, the Brown Act
requires that the Board of Library Trustees agenda be posted at least seventy-two (72) hours in advance of each regular
meeting and that the public be allowed to comment on agenda items before the Board and items not on the agenda but
are within the subject matter jurisdiction of the Board of Library Trustees. The Chair may limit public comments to a
reasonable amount of time, generally three (3) minutes per person.
The City of Newport Beach’s goal is to comply with the Americans with Disabilities Act (ADA) in all respects. If, as an
attendee or a participant at this meeting, you will need special assistance beyond what is normally provided, we will
attempt to accommodate you in every reasonable manner. Please contact Tim Hetherton, Library Services Director, at
least forty-eight (48) hours prior to the meeting to inform us of your particular needs and to determine if accommodation
is feasible at (949) 717-3801 or thetherton@newportbeachca.gov.
NOTICE REGARDING PRESENTATIONS REQUIRING USE OF CITY EQUIPMENT
Any presentation requiring the use of the City of Newport Beach’s equipment must be submitted to the Library Services
Department 24 hours prior to the scheduled meeting.
I.CALL MEETING TO ORDER
II.ROLL CALL
III.PLEDGE OF ALLEGIANCE
May 24, 2021
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Board of Library Trustees Meeting
IV.NOTICE TO THE PUBLIC
The City provides a yellow sign-in card to assist in the preparation of the minutes. The
completion of the card is not required in order to address the Board of Library Trustees. If the
optional sign-in card has been completed, it should be placed in the tray provided.
The Board of Library Trustees of Newport Beach welcomes and encourages community
participation. Public comments are generally limited to three (3) minutes per person to allow
everyone to speak. Written comments are encouraged as well. The Board of Library Trustees
has the discretion to extend or shorten the time limit on agenda or non-agenda items.
V.CONSENT CALENDAR
All matters listed under CONSENT CALENDAR are considered to be routine and will all be
enacted by one motion in the form listed below. Board of Library Trustees have received
detailed staff reports on each of the items recommending an action. There will be no separate
discussion of these items prior to the time the Board of Library Trustees votes on the motion
unless members of the Board of Library Trustees request specific items to be discussed and/or
removed from the Consent Calendar for separate action. Members of the public who wish to
discuss a Consent Calendar item should come forward to the lectern upon invitation by the
Chair.
A.Consent Calendar Items
Minutes of the April 19, 2021 Board of Library Trustees Meeting (pp. 5-14)1.
DRAFT OF MINUTES
Patron Comments (pp. 15-17)2.
Monthly review of evaluations of library services through suggestions and requests
received from patrons.
PATRON COMMENTS
Library Activities (pp. 18-26)3.
Monthly update of library events, services, and statistics.
APRIL ACTIVITIES
Expenditure Status Report (p. 27)4.
Monthly expenditure status of the library's operating expenses, services, salaries,
and benefits by department.
EXPENDITURE REPORT
Board of Library Trustees Monitoring List (p. 28)5.
List of agenda items and dates for monthly review of projects by the Board of Library
Trustees.
MONITORING LIST
May 24, 2021
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Board of Library Trustees Meeting
VI.CURRENT BUSINESS
A.Items for Review
Media Lab Update (p. 29)6.
Acting Library Services Manager Rebecca Lightfoot will update the Board on the
Media and Sound Lab at Central Library.
MEDIA LAB UPDATE
Marketing and Social Networking Update (pp. 30-45)7.
Marketing Specialist Maria Nicklin will provide the annual briefing on Library
marketing and social media activities.
MARKETING UPDATE
MARKETING UPDATE-ATTACHMENT A
Lecture Hall Update8.
Trustee Ray will report on activities related to the Library Lecture Hall project.
COVID-19 Update (p. 46)9.
Staff will update the Trustees on the Library's activities during COVID-19.
COVID-19 UPDATE
Library Services10.
Report of Library issues regarding services, patrons, and staff.
B.Monthly Reports
Library Foundation Liaison Reports11.
A. Library Foundation Board - Report on the most recent activities.
B. Library Live Lectures Committee - Report on the most recent activities.
C. Witte Lectures Committee - Report on the most recent activities.
Friends of the Library Liaison Report12.
Trustee update on the most recently attended meeting of the Friends of the Library.
Literacy Services Liaison Report13.
Trustee update on the most recent activities of the Literacy Services.
May 24, 2021
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Board of Library Trustees Meeting
VII.PUBLIC COMMENTS
Public comments are invited on non-agenda items generally considered to be within the subject
matter jurisdiction of the Board of Library Trustees. Speakers must limit comments to three (3)
minutes. Before speaking, we invite, but do not require, you to state your name for the record.
The Board of Library Trustees has the discretion to extend or shorten the speakers’ time limit
on agenda or non-agenda items, provided the time limit adjustment is applied equally to all
speakers. As a courtesy, please turn cell phones off or set them in the silent mode.
VIII.BOARD OF LIBRARY TRUSTEES ANNOUNCEMENTS OR MATTERS WHICH
MEMBERS WOULD LIKE PLACED ON A FUTURE AGENDA FOR DISCUSSION,
ACTION OR REPORT (NON-DISCUSSION ITEM)
IX.ADJOURNMENT
DRAFT
CITY OF NEWPORT BEACH Board of Library Trustees Newport Beach Civic Center Council Chambers 100 Civic Center Drive, Newport Beach, CA 92660 Meeting Minutes Monday, April 19, 2021 – 5:00 p.m. I. CALL MEETING TO ORDER – Chair Watkins called the meeting to order at 5:00 P.M. II. ROLL CALL – Roll Call by Administrative Support Specialist Francine Jacome Trustees Present: Chair Paul Watkins, Vice Chair Douglas Coulter, Secretary Kurt Kost, Board Member Janet Ray, Trustees Absent: Board Member Barbara Glabman (excused) Staff Present: Tim Hetherton, Library Services Director
Francine Jacome, Administrative Support Specialist Rebecca Lightfoot, Adult Services Coordinator Debbie Walker, Youth & Branch Services Coordinator
Melissa Hartson, Circulation & Technical Processing Coordinator/Acting Library Services Manager
Staff Absent: III. PLEDGE OF ALLEGIANCE – Led by Chair Watkins IV. NOTICE TO THE PUBLIC V. CONSENT CALENDAR A. Consent Calendar Items 1. Minutes of the March 15, 2021 Board of Library Trustees Meetings
With respect to the March 15, 2021 minutes Chair Watkins had the following changes:
• Handwritten Page 6, spelling of the word complement/compliment should be corrected.
• Handwritten Page 8, Item 7, the third line should say “complete an accurate report.”
• Handwritten Page 9, five lines from the top the word “need” should be “needs.” Additionally, “Monthly Reports to Migratory Bird Act” should be “Migratory Bird Treaty Act.” Finally, the name “Hanes” should be changed to “Hayes”
• Handwritten Page 10, near the bottom the name is “Lily King.”
• Handwritten Page 24, The Chair observed that they were still in good shape on the 2021 budget and congratulated Library Services Director Tim Hetherton and senior staff.
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2. Patron CommentsMonthly review of evaluations of library services through suggestions and requestsreceived from customers.
3.Library ActivitiesMonthly update of library events, services, and statistics.
4.Expenditure Status ReportMonthly expenditure status of the library's operating expenses, services, salaries,and benefits by department.
5.Board of Library Trustees Monitoring ListList of agenda items and dates for monthly review of projects by the Board ofLibrary Trustees.
Motion made by Vice Chair Coulter, seconded by Board Member Ray, and carried (4-0-0-1)to approve the Consent Calendar with changes made to the Minutes.
AYES: Watkins, Coulter, Kost, Ray NOES: ABSTENTIONS: ABSENCES: Glabman
VI.CURRENT BUSINESS
A.Items for Review
6.Library Lecture Hall Concept DesignThe Library Lecture Hall Design Committee (LLHDC) requests that the Board ofLibrary Trustees approve the concept design for the Library Lecture Hall aspresented by Robert Coffee + Associates.
Library Services Director Tim Hetherton explained that the architect provided a narrative of the concept, which was prematurely added to the agenda packet. Therefore, the Board
of Library Trustees (BLT) role is to consider approving the concept design as reflected in the PowerPoint presentation given by Board Member Ray.
Board Member Ray explained that in July 2019 the City Council recommended that the Library Lecture Hall Design Committee (LLHDC) be formed. The Committee is made up of Chair Jill Johnson-Tucker, Vice Chair Janet Ray, Council Member Diane Dixon, NBPLF Chair Karen Clark, and Matthew Witte. They have held public meetings, completed a great deal of work, and selected Robert Coffee + Associates as the architect. On April 12, 2021, the LLHD Committee approved the design concept as presented which was governed by architecture design guidelines. There is additional nonfixed seating in the lobby for up to 50 people to accommodate overflow. The permanent seating is 275 and it is sloped for optimal sight lines and Americans with Disabilities Act (ADA) compliance. The aisles are configured for ease of entry and exit. Minimal parking spaces were lost, and additional parking was added. The building is attractive from four sides and is close to the Bamboo
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Board of Library Trustees Meeting Minutes April 19, 2021
Page 3 Courtyard for receptions. Finally, the design allows for natural lighting. The estimated
budget for the project is between $7 and $8 million. Board Member Ray utilized a PowerPoint presentation to show the Board the concept design and explain the parking situation. She addressed Board Member questions on specific items shown in the slides and stressed that the project is adequately parked. The slides showed the exterior and interior of the project and its proximity to the Bamboo Courtyard. She also indicated where the additional overflow seating would occur. Chair Watkins thanked Board Member Ray for the presentation and opened the floor for questions and input.
Several Board Members stated positive thoughts on the project simultaneously. Chair Watkins stated it was attractive, imaginative, and inspired but does not outshine the
rest of the campus. Board Member Ray stated that it tied the campus together.
Secretary Kost appreciated the new entryway to the library and the improved traffic flow. Board Member Ray indicated she wanted to hear from the public and that the Board needed to make a recommendation to approve the concept design. Chair Watkins called for the public comment. Jim Mosher explained he missed the last meeting of the LLHDC and was surprised to learn that not only the BLT, but the Library Foundation had to approve the design. He thought the Foundation was only a support group and did not have veto power. He was
also surprised and confused about the overflow seating in the lobby, but that was cleared up in the PowerPoint. Mr. Mosher was also concerned about traffic noise problems in the Bamboo Courtyard if the wall along Avocado Avenue was removed.
Board Member Ray stated that the sound question would be confirmed.
Jim Mosher stated that the contract with Mr. Coffee is in Phase 1 and that has five subparts. The planning section was supposed to have four site plans, a community meeting, and then a preferred concept. He did not recall a community meeting happening and there was supposed to be at least two. Based on these issues he was not sure where the City is in the process. Finally, the slides only show improvements to landscape on one side of the library and not the other and thought the original designer of the building might not appreciate it being visually divided in two. Chair Watkins explained the BLT would look at the concept design as that is what they were charged to do.
Motion made by Secretary Kost, seconded by Vice Chair Coulter, and carried (4-0-0-1) to approve the concept design for the Library Lecture Hall as presented by Board Member Ray.
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Page 4 AYES: Watkins, Coulter, Kost, Ray
NOES: ABSTENTIONS: ABSENCES: Glabman Chair Watkins thanked Board Member Ray and Administrative Support Specialist Francine Jacome for their work. 7. Request to City Council to Maintain Current Fee for B&W Photocopies Staff requests that the Board of Library Trustees approve a request to City Council to maintain the current 15¢ fee for black and white photocopies.
Library Services Director Tim Hetherton reported that staff felt increasing the fee for black and white copies from 15¢ to 35¢ is too high and out of line with other libraries in the region. Staff is concerned that the price change would be an impediment to accessibility.
He explained the current 15¢ fee is a nuisance fee intended to discourage patrons from hoarding the copier or using it to subsidize their business and asked the BLT to approve staff’s request and send it to City Council. The fee for color copies would remain the same.
In response to Chair Watkins question, Library Services Director Tim Hetherton confirmed that color copies are 45¢. He stated they wanted to encourage people to use the library, but they are not seeking to profit over costs as the services provided to the community are priceless. Chair Watkins said that when he makes copies at the library it is only several pages, not hundreds. Library Services Director Hetherton agreed and added that part of the fee is mechanical in that the machine takes fees in 5¢ increments. The public has not complained about the
cost of copies and generally do not make a lot of copies so the fee is well set and should be maintained.
In response to Secretary Kost’s question Library Services Director Hetherton clarified that this was the photocopy fee and printing from the computers was a separate issue.
Circulation & Technical Processing Coordinator/Acting Library Services Manager Melissa Hartson stated that the City would study the remaining fees in the fall. Currently the charge for printing from a public computer is 15¢ per page in black and white and 75¢ per page for color. Chair Watkins called for public comment. Jim Mosher appreciated the clarification between the photocopy costs and the printing costs. He felt for people printing out pages at 15¢ when other City departments can deliver printing for 3¢ page. With respect to the City Council by ordinance Newport Beach is committed to recovering 100% cost for all services rendered. So, the City Council by
ordinance would have to change the cost recovery table in the municipal code to indicate that it is accepting less than 100% cost recovery. He pointed out that the City does not recover 100% of the cost for almost all library services such as checking in and out books.
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Page 5 The library operates in a different recovery scheme than the rest of the City and he thought
that needed to be acknowledged. Motion made by Board Member Ray, seconded by Secretary Kost, and carried (4-0-0-1) to approve the request to City Council to maintain the current 15¢ fee for black and white photocopies. AYES: Watkins, Coulter, Kost, Ray NOES: ABSTENTIONS: ABSENCES: Glabman
8. Study Room/Charles Sword Meeting Room Policy (NBPL 13) Staff recommends that the Board of Library Trustees review and approve proposed changes to the Study Room/Charles Sword Meeting Room Policy (NBPL 13). Library Services Director Hetherton explained there are two changes to current policy. Currently the rooms are available only for groups of patrons, but staff would like to open
that to single patrons as it is commonly requested. Patrons sometimes need a quiet place to teleconference or Zoom, practice a speech, etcetera. If a room is not requested by a group, it could be unavailable to potential users and the library does not want its resources underutilized. The other change is to replace the term “customer” with “patron” for consistency with other library policies. Chair Watkins confirmed that handwritten pages 57 and 58 are the redlined changes being proposed. Vice Chair Coulter questioned a line about the rooms not being for single person use.
Library Services Director Hetherton clarified that line was redlined out. Chair Watkins called for the public comment. Jim Mosher stated he had two suggestions. First, in the last line of the third paragraph on handwritten page 57 it says, “patrons must check in the reference desk” and it should say
“patrons must check in at the reference desk.” Second, he suggested use of the room be prioritized to groups first with individuals being allowed to use the room for one hour and groups of two or more for two hours. An individual could extend their time if a group was not waiting. Chair Watkins agreed with Mr. Mosher regarding the addition of the word “at,” but was not persuaded that groups ought to have priority over individuals assuming there is a reservation policy enforced. He also asked for Library Services Director Hetherton’ s opinion on the second issue. Library Services Director Hetherton stated he liked the policy as presented and thought it
was easier to manage and fair for everyone.
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Page 6 Motion made by Vice Chair Coulter, seconded by Board Member Ray, and carried (4-0-0-
1) to approve the proposed changes to the Study Room/Charles Sword Meeting Room Policy (NBPL 13) with the addition of the word “at.” AYES: Watkins, Coulter, Kost, Ray NOES: ABSTENTIONS: ABSENCES: Glabman 9. FY 2021-22 Library Services Proposed Budget Staff requests that the Board review and approve the proposed FY 2021-22 operating budget for the Library.
Circulation & Technical Processing Coordinator/Acting Library Services Manager Hartson presented the budget that staff worked with Finance and the City Manager to develop for
Fiscal Year (FY) 2021-22. The Library did not ask for any program enhancements and maintained a flat budget. The Library submitted a flat budget and Finance staff made some adjustments, which were highlighted in handwritten page 62. Salary and benefits will
increase due to MOUs, utilities were adjusted for increasing costs, and internal service funds decreased based on other department’s needs. In response to Secretary Kost’s question Circulation & Technical Processing Coordinator/Acting Library Services Manager Hartson confirmed that the salaries represented a full staff. Chair Watkins called for the public comment, but there was none. Motion made by Vice Chair Coulter, seconded by Secretary Kost, and carried (4-0-0-1) to approve the proposed FY 2021-22 operating budget for the Library.
AYES: Watkins, Coulter, Kost, Ray NOES:
ABSTENTIONS: ABSENCES: Glabman 10. Grant Acceptance from California State Library Staff recommends the Board of Library Trustees approve the acceptance of a $12,000 Library Services and Technology Act (LSTA) Grant from the California State Library to support virtual youth programming. Chair Watkins opened the item for discussion by the Board and called for the public comment, but there was none. Motion made by Vice Chair Coulter, seconded by Secretary Kost, and carried (4-0-0-1) to approve the acceptance of a $12,000 LSTA Grant from the California State Library to support virtual youth programming.
AYES: Watkins, Coulter, Kost, Ray NOES:
ABSTENTIONS:
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Page 7 ABSENCES: Glabman
11. Library Materials Selection Staff will provide an overview of materials selection. Adult Services Coordinator Rebecca Lightfoot reported that one of the most important things she and her staff does is collect materials. They strive to provide a balanced and well-rounded collection on a wide variety of topics of interest to the community and patrons regardless of the medium. They use professional review journals, trends, collection development policy, and the Library Bill of Rights to develop the collection. They utilize data to determine any gaps in the collection and seek out items to fill the gaps. She explained how the Collection HQ software works and why it is useful in balancing the
Library’s collection. In response to Board Member Ray’s question Adult Services Coordinator Lightfoot
explained that “dead on arrival” items are given to the Friends of the Library. In response to Vice-Chair Coulter’s question about items with zero circulation Adult
Services Coordinator Lightfoot stated she did not look at the specific numbers, but that it was rare for an item to have zero circulation. Chair Watkins said that the report taught him new terms of art. He called for the public comment. Jim Mosher appreciated staff’s desire to replace “grubby” items, but he disagreed with how “dead” and “dead on arrival” books were determined. He noted that prior to the pandemic patrons would read and use materials at the library so materials could have been used and not checked out. Personally, he has checked out books just so that they are not considered “dead” or “dead on arrival.” He reminded the Board of a quote from a
Library director in New York who mentioned the serendipity of someone reading a book that no one has read in the last 20 years.
Chair Watkins stated that it was not easy to make judgement calls. Adult Services Coordinator Lightfoot agreed, but stated that dust on the top of a book is a
rather good indication of interest. Chair Watkins thanked Adult Services Coordinator Lightfoot for the report and received and filed the report. 12. COVID-19 Update Staff will update the Trustees on the Library’s activities during COVID-19 Library Services Director Hetherton reported that on April 12, 2021, the Central Library and Mariners Branch opened at full capacity. The public can remain in the building for study and research. The furniture has been reconfigured to facilitate social distancing and
the public is complying and responding well to the policy. Face masks are required for all staff and patrons. The Library should be fully staffed by then end of May or early June and then will reopen Balboa and Corona del Mar, which are currently running curbside service.
Currently, they are short approximately 10 staff members. Public programming and story
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Page 8 time can be resumed when the County cycles out of the tier system, but there might be a
State and County component. Staff will continue to look for guidance regarding public gatherings. The Friends will continue operating out of the Friends room and the Bamboo Courtyard until programs are resumed. The Bistro has sought the clearance to reopen, but he was unaware of the date. In response to Board Member Ray’s question about reopening the remaining branches Library Services Director Hetherton stated they should be fully staffed and ready to reopen at the end of May or beginning of June. The City is actively recruiting for the positions. Once fully staffed the Library will resume night and weekend hours. In response to Board Member Ray’s question about former staff Library Services Director
Hetherton explained they were holding open recruitment for new staff. The staff that was telecommuting are largely back and the remaining telecommuters will return at the end of May/beginning of June.
Chair Watkins called for the public comment, but there was none. He thanked Library Services Director Hetherton for the report and received and filed it.
13. Library Services Report of Library issues regarding services, patrons, and staff. Library Services Director Hetherton reported they were making progress with the Friends gift shop and the Foundation passport office. Four members of the staff will be certified in person as notaries on May 15, 2021. The equipment has been ordered and some items are ready for assembly. Staff is working on getting the merchandise, but the City must complete the application for the reseller’s permit, which is in progress. The public had no comment, so the Board received and filed the report.
B. Monthly Reports
14. Library Foundation Liaison Reports A. Library Foundation Board – Report on the most recent activities.
Board Member Ray stated that Kunga Wangmo-Upshaw is the Acting Executive Director/CEO. At the last Foundation meeting the Chair announced that 60 applicants for
the position had been narrowed to two candidates. The Foundation is working well, being fiscally responsible, and planning next year’s programming, which they hope will be in person. The public had no comment, so the Board received and filed the report. B. Library Live Lectures Committee – Report on the most recent activities. Library Services Director Hetherton reported that the Stuart Palley event went well with 64 attendees and positive feedback. Library Live has an event on May 14, 2021, with author Steven Rowley in conversation with Samantha Dunn. Mr. Rowley was a featured speaker
about a year or year and a half ago at a literacy event and was very popular.
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The public had no comment, so the Board received and filed the report. C. Witte Lectures Committee – Report on the most recent activities. Secretary Kost stated that the Witte Lectures Committee met the previous week and were planning 2022 with the intention of holding in person events. The Committee is also putting together a book bundle for the sponsors for this year including the lead book from each speaker for this season and a $30 gift card. This season has wrapped and was successful, with one event selling a record 297 tickets. The season even had international reach with people from Canada and around the United States attending the Zoom events.
In response to Chair Watkin’s question Secretary Kost stated that next year’s speakers have not been announced.
The public had no comment. The Board received and filed the report. 15. Friends of the Library Liaison Report
Trustee update on the most recent activities of the Friends of the Library. Vice Chair Coulter reported that the volunteers continued to do an outstanding job. March revenue is up with the bookstore bringing in $15,925, Amazon bringing in $587, and the membership bringing in $390 for a total of $17,048. The membership is down to 682, but they are creative and are implementing new ideas. He explained various sales held and announced the current promotion where members get 50% off until May 1. He announced that he had membership applications should anyone be interested and gave the organization considerable praise. 16. Literacy Services Liaison Report
Trustee update on the most recent activities of Literacy Services. Chair Watkins reported the next ProLiteracy happy hour is with Marla Jo Fischer on April
24, 2021 at 5:00 p.m. He stressed that Ms. Fischer is extremely funny and encouraged attendance. ProLiteracy is actively trying to recruit learners. He was not sure if interest was affected by COVID-19. ProLiteracy has approximately $400,000 so fundraising has
not suffered. The organization also puts out an outstanding newsletter, Literally Speaking, every two months. In response to Board Member Ray’s question Chair Watkins stated he did not know how they recruited learners, but he assumed there was a public announcement. Library Services Director Hetherton said he was unsure of the recruitment process, but that he knew they took referrals from employers and community colleges. The public had no comment. The Board received and filed the report.
VII. PUBLIC COMMENTS ON NON-AGENDA ITEMS
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Board of Library Trustees Meeting Minutes April 19, 2021
Page 10 Jim Mosher stated he appreciated Chair Watkin’s diligence in calling for the public
comment on each agenda item, but he had a comment on an item that the Chair forgot to call the comment on, which was the Friends report. He appreciates what the Friends do and suggested the Board or staff request clarification on whether they accept foreign language books. Vice Chair Coulter assured Mr. Mosher he would find out the policy and announce it at the next Board meeting. Mr. Mosher said that if the Friends did not feel there was a market for foreign language books in the Newport Beach store, there are other Friends of the Library groups in Orange County that would be happy to receive the books so they might want to coordinate with
each other. Chair Watkins apologized for his oversight on the Friends public comment.
Mr. Mosher stated his non-agenda comment was that the City has scheduled the Aviation Committee meeting at the same time as the Board’s meeting. Last month he had to choose
which meeting to attend virtually and he chose the Aviation meeting. He tried to attend both meetings this time, but it did not work very well. He suggested that one of the meetings be moved in the future. Chair Watkins acknowledged that on April 13, 2021, Mr. Mosher had made that comment to Council. He thanked Mr. Mosher for his participation. VIII. BOARD OF LIBRARY TRUSTEES ANNOUNCEMENTS OR MATTERS WHICH MEMBERS WOULD LIKE PLACED ON A FUTURE AGENDA FOR DISCUSSION, ACTION OR REPORT (NON-DISCUSSION ITEM) Chair Watkins announced the next meeting on Monday, May 17, 2020 at 5:00 p.m. in Council Chambers.
IX. ADJOURNMENT – 6:20 P.M.
14
APRIL 2021Comment #Date ReceivedSource of CommentStaff MemberStaff Member TitleDate Responded to Patron NEWPORT BEACH PUBLIC LIBRARY PATRON COMMENTSCommentResponse3/31/21 & 4/1/21Email & PhoneNadia Dallstream & Terry SanchezLibrarian & Programs Specialist4/1/20214/1/2021EmailTerry SanchezPrograms Specialist4/1/20214/1/2021EmailTim HethertonLibrary Services Director4/2/20214/4/2021EmailDebbie WalkerBranch & Youth Coordinator4/5/20214/12/2021EmailRebecca LightfootAdult Services Coordinator4/12/2021I was looking at the "modified services" page on the website and wanted to inquire whether patrons of the library were allowed to research/study during library hours at the moment. Thank you!Thanks for contacting NBPL. We are planning to expand public services in response to the County moving into the orange tier. This will most likely entail allowing the public to study in the Central Library, depending on the guidance we receive from the County, the State of California, and the City Manager. We are still working out the details and we will make an announcement shortly. We appreciate your patience as the Library incrementally returns to normal operations. Thank you.With the reopening of the Central Library, are you accepting book donations? Thank you very much.Yes, book donations are being accepted at this time through the Friends of the Library. I’ve included verbiage below regarding their current policies about donations. The following information can be found on their webpage: https://www.newportbeachlibrary.org/about/friends-of-the-library. Bookstore donations will be accepted from 10:30 am until noon, Monday through Saturday in the Bamboo Courtyard at the Central Library.1.All donations must be in small or medium size boxes.2.Maximum of 4 boxes may be dropped off at any one time.3.All books need to be in better condition. Books should be clean with no tears,foxing, broken spines, missing pages, etc.4.Fiction & non-fiction should preferably be from the last 6-10 years except forclassics and history.5 We do take CDs & DVDs.6.We do not accept:•Encyclopedias unless they're 100 years old.•Time/Life books•Reader's Digest condensed books•Medical books, health books, law books, and travel books older than 8 years.• VHS or cassette tapes.If you have questions, email us at nblibfriend@gmail.com. PLEASE do not drop offdonations at any other time. They will not be accepted. A donation receipt will beprovided if desired. Hope you will find this information useful.I will be there at Genealogy Uncovered. Again, thank you for getting me into this program. I really enjoyed the last session I attended. I hope you have a great day.Thank you for your reply. I’m happy to hear that you are able to attend the next session and that you enjoyed the previous workshop!I have heard some libraries offer mobile Wi-Fi hotspots for loan. Does Newport Beach do that? I am traveling for one week need some access to Wi-Fi. Thank you.Yes, the Newport Beach Public Library does have mobile hotspots that you may check out with your library card. Here’s the link to the record in the catalog, where you can place a hold: https://nb.ent.sirsi.net/client/en_US/default/search/ detailnonmodal/ent:$002f$002fSD_ILS$002f0$002fSD_ILS:181777/one?qu=tech+toy+WiFi+Mobile+ Hotspot. I hope that helps! Please let me know if you have any other questions. Thank you.Thrivers: The Surprising Reasons Why Some Kids Struggle and Others Shine by Michele Borba--please add to hold list...It was nice talking with you on the phone yesterday afternoon. Thank you for assisting me to reserve the books. It warms my heart that we have such a wonderful library with knowledgeable librarian like you! We appreciate your efficiency and efforts! Have a great week!Thank you for your request. We will add the book to the collection. I will place a hold on the book for you, and you will get an email to let you know when it is ready for you to pick up.15
APRIL 2021Comment #Date ReceivedSource of CommentStaff MemberStaff Member TitleDate Responded to Patron NEWPORT BEACH PUBLIC LIBRARY PATRON COMMENTSCommentResponse4/13/2021EmailMelissa HartsonLibrary Services Manager, Acting4/13/20214/13/2021EmailMelissa HartsonLibrary Services Manager, Acting4/13/20214/27/2021EmailMelissa HartsonLibrary Services Manager, Acting4/27/20214/27/2021EmailRebecca LightfootAdult Services Coordinator4/27/20214/28/2021EmailTerry SanchezPrograms Specialist4/28/2021My teen loves this workshop. We appreciate your flexibility (and Chris's) with my daughter switching to the car after the first hour. She is 100% participating in the car on her way to dance each week. It warms a mom’s heart! Thanks again for this opportunity!Thank you for your email. I am very happy to hear that your daughter is enjoying the writing workshop. We love that she still wants to stay on even in the car (silver lining of virtual class)! Chris is a truly gifted teacher and we are fortunate to have him teach this series. If your daughter is up for it, I encourage her to participate in the session two workshop in May as well. Each series is always a little different as Chris is constantly changing things up and pushing students to grow. Many participants retake his class several times in order to keep their writing skills up. Thank you again for your email.What are they building on the site of the old library? It looks like the Vivante Senior Housing Project is being constructed on the site of the old Newport Center Library at 850 San Clemente Drive. You can read more about the project on the City’s website: https://www.newportbeachca.gov/ government/departments/community-development/planning-division/current-projects-and-cases/vivante-senior-housing-project. Thank you.The Friends of the Library are accepting donations. Below are their donation guidelines. Bookstore donations will be accepted from 10:30 am until noon, Monday through Saturday in the Bamboo Courtyard at the Central Library.1.All donations must be in small or medium size boxes.2.Maximum of 4 boxes may be dropped off at any one time.3.All books need to be in better condition. Books should be clean with no tears,foxing, broken spines, missing pages, etc.4.Fiction & non-fiction should preferably be from the last 6-10 years except forclassics and history.5 We do take CDs & DVDs.6.We do not accept:•Encyclopedias unless they're 100 years old.•Time/Life books•Reader's Digest condensed books•Medical books, health books, law books, and travel books older than 8 years.• VHS or cassette tapes.If you have questions, email us at nblibfriend@gmail.com. PLEASE do not drop offdonations at any other time. They will not be accepted. A donation receipt will beprovided if desired. Thank you for your support! We could not make our substantialgifts to the Library without your donations. Thank you for your inquiry.I've just applied for an ecard, and I plan to visit the Mariners branch today. Where on your website might I find the circulation period for physical books? Thank you.Here is our website link to the Library’s Circulation Policy. Section 3.0 lists the Loan Periods for our materials. The checkout period for most of our physical books is 21 days and they may be renewed for four additional 21-day periods if they have not been placed on hold by other patrons. Thank you for your inquiry.Do you guys accept book donations? If so, what are the details? Thanks.I was wondering if it was possible to purchase a library card online or if I have to purchase one in person.You may apply for a temporary Web-Registered card for immediate access to many of our eBranch resources. To obtain a full access library card, please visit our Central Library or Mariners Library. There is a short Registration Form to complete and staff will need to see your CA driver’s license or ID to issue you a permanent card. Thank you for your inquiry.16
APRIL 2021Comment #Date ReceivedSource of CommentStaff MemberStaff Member TitleDate Responded to Patron NEWPORT BEACH PUBLIC LIBRARY PATRON COMMENTSCommentResponse4/28/2021EmailTerry SanchezPrograms Specialist4/29/20214/28/2021EmailTerry SanchezPrograms Specialist4/29/2021I just want to thank you once more for the opportunities with the library. But especially with these students. I hope you can tell how much fun I’m having and how comfortable I am with that kind of program. The fact that we had everybody return like that each week made me so happy. I can’t think of many more things that are as satisfying as watching students express themselves, find their voices and begin to make sense of the world. It’s really an honor to be part of it so I just wanted to say thanks again. -- From Chris Epting, Author & NBPL Writing Workshop InstructorThanks for the email, Chris. It’s always a pleasure to get to put on a great program with you. And it makes me happy to know that you enjoy it too! You really are gifted in drawing out people’s stories and it was equally as fun for me to get to watch each participant open up and be eager to share. Looking forward to a continued partnership in bringing great programming to NBPL.Thanks for the great class! My teen enjoyed it! Thank you for your email. I’m very glad to hear your son enjoyed the writing class. It was fun to see the kids progress in just three short weeks! Hope to have him participate in future workshops. He was a great addition to the class.17
NEWPORT BEACH PUBLIC LIBRARY
To: Board of Library Trustees
From: Tim Hetherton, Library Services Director
Re: Report of Library Activities – May 24, 2021 Meeting
_________________________________________________________________ _
TIM HETHERTON, LIBRARY SERVICES DIRECTOR
“The three most important documents a free society gives are a birth certificate, a passport, and
a library card.”
- E.L. Doctorow
Friends Gift Shop/Foundation Passport Office update
Staff continues to plan for the opening of the Friends Gift Shop and the Foundation Passport
Office. The retail space is now equipped with furniture and shelving, as well as new office
equipment. Balport Lock & Key installed locks on all cupboards in addition to changing out the
lock on the double door. Staff was able to install the floating shelves that will be used to display
merchandise. AC Pozos Electrical rewired some non-working wall sockets and IT made a few
visits to the area to pull cables and set up computers. Staff is working on signage and Library-
branded merchandise. A special thanks to Facilities Manager Debbie Walker who coordinated
the vendors and Facilities Maintenance Specialist Eddie Flores who completed much of the
work.
Library staff who have received notary training took their certification exams on May 15 and are
awaiting their test results.
Black and White Photocopying Fees
On Tuesday, June 8, 2021, the City Council agenda will include an ordinance of the City Council
of the City of Newport Beach, California, amending Exhibit A to the Newport Beach Municipal
Code Section 3.36.030 related to cost recovery. This is the first reading of an amendment to the
Municipal Code to retain the current black and white photocopying fee of $0.15.
WHEELHOUSE LIST FOR LIBRARY TRUSTEES:
Board of Library Trustees meeting
Monday, June 21, 5 p.m.
site TBD
18
DEBBIE WALKER - BRANCH AND YOUTH SERVICES COORDINATOR
Branches
Mariners opened at 100% capacity with socially distanced seating and study table availability on
April 12. The numbers are steady, and patrons were happy for the opportunity to read and
browse in the building. Balboa and CdM continued curbside service for the time being, and CdM
welcomed Shannon Pirus to the staff as their part-time Library Assistant. Shannon is filling the
position vacated by Daisy Hernandez earlier last year when she was promoted to the full-time
Library Clerk position.
Youth Services
For the second year in a row, to highlight the fact that April is National Poetry month, Children’s
Librarian Liz Aaron, with the assistance of Chris Hennigan (Adult Services full-time Library
Assistant), planned and presented a virtual “Poetry Party” that ran for the entire month. This
year, in addition to the opportunity to submit poetry for online publication, kits were made
available with items to help create poetry masterpieces. At least 90 kits were distributed, and
15 submissions were made available via our social media platforms. National Library Week
(April 4 – 10) was celebrated with a variety of guest virtual storytime readers that included
Grace Leung (City Manager), Carol Jacobs (Assistant City Manager), City Council Members Will
O’Neill, Joy Brenner and Diane Dixon as well as Board of Library Trustees Chair Paul Watkins
along with his wife Ronnie. A fun streaming program available through the week was offered by
magician Brian Richards. Preparations are well underway for Summer Reading Program which
begins on Saturday, June 12, 2021. The Youth Services team also received the good news that at
least two major publishers, Penguin Random House, and Simon & Schuster, extended online
reading permissions through September 2021 allowing Children’s staff to film video storytimes
for summer in the coming weeks.
Teen Services
The first events planned and presented under the umbrella of the virtual programming initiative
Learn & Grow @ Your Library began in April. These programs were aimed at the teen audience
and included “College Planning for Freshmen and Sophomores”, presented by Collegewise in
partnership with NBPL, and “Storytellers,” a three-part series of writing workshops designed to
increase storytelling skills and cultivate the teen voice on social media. These virtual writing
workshops were led by author Chris Epting. YAAC met virtually and offered suggestions for Teen
Summer Reading Program prize books and updates to the current Young Adult booklists.
Facilities
Regular service calls and inspections were conducted by Jimni (sump pumps) and Interface (fire
alarm system) during the month of April.
Facilities Maintenance Specialist Eddie Flores reinforced several of the hold shelves at Central.
Once it was announced that Central and Mariners would re-open at 100% capacity on Monday,
April 12, Eddie immediately put in place his plan to move tables, chairs, and other furnishings to
accommodate socially distanced seating and studying. He assisted Andy Kachaturian in carrying
out a similar plan for the Mariners facility. When both locations opened at 9:00 a.m. that
Monday, all furnishings were in place.
During that same week, a toilet was replaced in the Women’s staff restroom at Central. On
Tuesday, April 27, 2021 a “Worn Flag Deposit” box was installed at the front entrance of the
Mariners Library.
19
MELISSA HARTSON - CIRCULATION AND TECHNICAL PROCESSING COORDINATOR
Staff Vacancies
The recruitment for five part-time Library Clerk and five Library Page positions posted this
month. The Clerk position opened mid-April and closed at the end of the month. The Page
position opened at the end of the month and will close mid-May. After screening applications,
HR will invite candidates to take an online exam. Qualified candidates will then move on to the
first-round interviews set for May.
REBECCA LIGHTFOOT - ADULT SERVICES COORDINATOR
Marketing
Marketing Specialist Maria Nicklin worked on promoting the Library during National Library
month as well as getting the materials ready for the upcoming Summer Reading Program.
Beanstack
About 70 patrons have signed up for Beanstack accounts since the service went live at the end
of March. We expect to see a surge in sign-ups when we start advertising the Summer Reading
Program.
Programming
In April we continued with two more classes in our virtual Genealogy Uncovered series. The
April 8 program had 22 attendees and the April 22 program had 19 attendees.
Collections
Staff is concentrating on ordering the last of the fiscal year materials and working on replacing
high circulating items with newer, fresher copies and updating out of date materials.
20
JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN
2020 2020 2020 2020 2020 2020 2021 2021 2021 2021 2021 2021
Tracked by #searches
A to Z Databases 517 1252 1581 2455 1997 6449 4541 3098 3722 2907 28519
Ancestry 2366 5105 3777 1812 1145 110 886 1133 507 722 17563
AskART 32 14 19 26 9 23 157 34 39 56 409
Brainfuse JobNow/VetNow ** ** ** 29 39 234 165 140 46 40 693
Britannica School Edition 37 0 0 99 0 87 39 63 118 122 565
Facts on File Ancient History 4 0 15 5 1 12 0 9 146 27 219
Gale Archives Unbound 3066 876 11169 14235 3270 1095 3504 443 7241 878 45777
Gale Directory Library 9 1 19 29 37 1 7 3 25 3 134
Gale in Context: Biography 39 44 19 16 39 1 19 15 130 16 338
Gale in Context: Elementary 50 9102 510837 95
Gale in Context: Opposing View 46 69 74 65 1679 288 300 36 85 54 2696
Gale Literature Resource Center 48 49 34 50 40 3 75 46 143 64 552
Gale Virtual Reference Library 127 31 19 40 194 25 55 26 53 55 625
HeritageQuest 2396 2792 2820 3924 2637 97 4247 4179 1981 2764 27837
Legal Information Ref Center 9 23 15 29 24 25 21 74 114 47 381
National Geographic 26 18 12 18 14 58 12 22 42 26 248
National Geographic Kids 24 31 6 18 27 35 12 13 26 21 213
NewsBank (OC Register) 1411 1609 1237 1276 3074 769 1238 988 1084 1276 13962
NoveList Plus 69 85 55 47 28 4 25 58 149 176 696
NoveList K-8 Plus 15 17 20 30 70 19 12 20 63 44 310
ProQuest 2568 2280 2709 3677 2748 2748 3281 5774 2621 2740 31146
Proquest eLibrary * * 31 4 22 0 8 17 12 2 96
Reference USA Business 903 828 842 561 558 4196 3552 1944 997 519 14900
Reference USA Residential 8 40 40 22 34 24 36 30 27 33 294
SIRS Discover * * 16 6 0 1 2501 31
SIRS Issues Researcher * * 12 10 16 6 20 129 279 475 947
World Book Online 24 2 65 59 36 25 40 513 121 117 1002
Tracked by #sessions
Gale Presents: Peterson's Test and 29 4202534 32 34243932 273
Tracked by #page views
Consumer Reports 3137 3941 3072 2132 3238 2950 2255 2829 2862 2031 28447
CultureGrams 45 81 85 10 179 192 41 31 33 66 763
Morningstar 44184 31804 12785 26047 28354 30254 30104 17631 11956 10141 243260
NetAdvantage 6262 4216 5818 9366 8647 7221 5625 12622 5362 5311 70450
RealQuest 72 136 35 99 193 174 222 76 306 90 1403
Tumblebooks 160 78 51 111 25 75 24 115 101 60 800
Value Line 11076 9740 10629 13068 14503 11068 9745 10907 12846 15209 118791
Tracked by courses
Udemy 1721 2316 2124 2083 1470 1987 5715 7220 4925 4253 33814
Tracked by Hours Used
ABCmouse *** *** *** *** *** *** *** *** 44.52 72.82 117.3
Rosetta Stone 95.6 97.1 98.63 55.78 63.05 89.93 103 92.95 57.52 34.98 788.5
Notes:
Testing & Education Ref. Center name changed to Gale Presents: Peterson's Test and Career Prep
*Proquest eLibrary, SIRS Discover, and SIRS Issue Researcher added Sept 2020
***ABCmouse aded for remote use Feb 2021 with full usage tracking starting March 2021
**JobNow/VetNow added Oct 2020 from the California State Library, adjusted tracking metric to Database
Useage in March 2021 instead of submissions (usage was not showing up in "submissions"), adjusted
previous months retroactively
Database FY Comparisons YTD
20/21
Opposing Viewpoints database name changed to Gale in Context: Opposing Viewpoints
Biography in Context database name changed to Gale in Context: Biography
Proquest Articles Retrieved 2020-2021
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun AVG.
Business Databases 861 837 888 1376 1009 1095 1339 1411 1285 1266 1137
Newspapers--Current 982 816 829 1121 815 888 958 673 608 640 833
Newspapers--Historical 1621 1058 2165 3478 4175 2282 1116 1710 2584 2847 2304
Magazines 17 30 49 38 40 44 47 2853 35 29 318
21
NBPL Website Usage 2020-2021
Metric July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Average Total
Total Users 29721 33169 33247 36204 33638 34090 45379 34336 36218 35654 35166 351656
New Users 25824 27006 26917 30022 28399 28786 40305 28989 31291 30644 29818 298183
Sessions 73936 72313 71550 71518 64528 64372 79282 64655 69284 64615 69605 696053
Pageviews 289912 299267 283384 257889 228504 224847 258484 225790 238644 214385 252111 2521106
Sessions Per User 2.49 2.18 2.15 1.98 1.92 1.89 1.75 1.88 1.91 1.81 2.00 --
Pages Per Session 3.92 4.14 3.96 3.61 3.54 3.49 3.26 3.49 3.44 3.32 3.62 --
Avg. Session Dur. (min) 3.37 3.27 3.07 2.82 2.70 2.60 2.42 2.70 2.72 2.60 2.83 --
Bounce Rate (%) 45.83 49.01 49.11 51.97 53.67 54.58 59.52 54.89 54.97 55.42 52.90 --
Cassie Wireless (Spot) Total Number of Sessions 2020-2021
Location July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Average Total
Balboa 136 142 103 142 104 94 128 78 63 24 101 1014
CdM 3123 7 4101312 7 4 6 12 117
Mariners 377 440 412 553 468 470 601 473 556 686 504 5036
Central 825 1252 1497 2421 1747 1609 1644 1645 1999 5144 1978 19783
Total 1369 1857 2019 3120 2329 2186 2385 2203 2622 5860 2595 25950
Cassie Wireless (Spot) Total Length of Sessions (min) 2020-2021
Location July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Average Total
Balboa 6934 6878 5737 6890 5244 5181 6588 3872 2953 1271 5155 51548
CdM 1323 1127 305 173 331 597 549 282 172 284 514 5143
Mariners 17988 20663 20004 27269 23019 23218 30131 23587 27159 37011 25005 250049
Central 40969 64316 75610 119221 86190 78577 81968 82501 97285 328918 105556 1055555
Total 67214 92984 101656 153553 114784 107573 119236 110242 127569 367484 136230 1362295
Cassie Wireless (Spot) Average Length Per Session (min) 2020-2021
Location July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Average Total
Balboa 50.99 48.44 55.70 48.52 50.42 55.12 51.47 49.64 46.87 52.96 50.84 --
CdM 42.68 49.00 43.57 43.25 33.10 45.92 45.75 40.29 43.00 47.33 43.96 --
Mariners 47.71 46.96 48.55 49.31 49.19 49.40 50.13 49.87 48.85 53.95 49.65 --
Central 49.66 51.37 50.51 49.24 49.34 48.84 49.86 50.15 48.67 63.94 53.36 --
Total 49.10 50.07 50.35 49.22 49.28 49.21 49.99 50.04 48.65 62.71 52.50 --
22
APR 21 YTD 20/21 YTD 19/20
BALBOA 1,568 22,762 44,288
CdM*1,396 21,022 27,896
MARINERS 17,876 132,930 204,403
CENTRAL 54,467 485,541 543,232
eBooks`7,976 83,002 69,869
eMagazines^1,688 44,582 36,046
eAudiobooks 5,666 53,519 48,371
Streaming Films 587 7,470 8,243
TOTAL 91,224 850,828 982,348
updated to include overdrive films
MAY 20 40,579
JUN 20 61,599
JUL 20 72,257
AUG 20 67,117
SEP 20 74,956
OCT 20 90,927
NOV 20 89,669
DEC 20 93,538
JAN 21 91,706
FEB 21 84,308
MAR 21 95,126
APR 21 91,224
TOTAL 953,006
* Corona del Mar Branch Library was closed for reconstruction from April 2018 to July 2019.
^ Excludes 2/1/21-2/10/21 data as a result of RBDigital migration to OverDrive.
` Includes Comics Plus data beginning March 2021.
12 Month Comparison
NEWPORT BEACH PUBLIC LIBRARY - APRIL 2021
CIRCULATION
COVID-19 CLOSURE 3/16/20+ WITH CURBSIDE SERVICE; IN-PERSON PROGRAMS CANCELED 3/12/20+
CENTRAL REOPENED 9/21/20; MARINERS REOPENED 3/22/21
BALBOA
CdM*
MARINERS
CENTRAL
eBooks`
eMagazines^
eAudiobooks
Streaming Films
0
20,000
40,000
60,000
80,000
100,000
120,000
MAY 20 JUN 20 JUL 20 AUG 20 SEP 20 OCT 20 NOV 20 DEC 20 JAN 21 FEB 21 MAR 21 APR 21
1,588,822 1,582,953
1,582,914 1,598,265
1,610,818
1,529,391
1,464,640
1,424,594
1,376,041
1,084,2061,000,000
1,125,000
1,250,000
1,375,000
1,500,000
1,625,000
1,750,000
FY 10/11 FY 11/12 FY 12/13 FY 13/14 FY 14/15 FY 15/16 FY 16/17 FY 17/18 FY 18/19 FY 19/20
CIRCULATION
23
APR 21 YTD 20/21 YTD 19/20
BALBOA^193 2,660 3,939
CdM*^147 2,252 6,716
MARINERS`1,429 15,423 26,387
CENTRAL`4,742 41,535 85,048
TOTAL 6,511 61,870 122,090
12 Month Comparison
MAY 20 3,510
JUN 20 5,845
JUL 20 6,396
AUG 20 5,116
SEP 20 5,954
OCT 20 7,273
NOV 20 6,899
DEC 20 4,999
JAN 21 5,935
FEB 21 6,071
MAR 21 6,716
APR 21 6,511
TOTAL 71,225
* Corona del Mar Branch Library was closed for reconstruction from April 2018 to July 2019.
^ Includes reference and curbside phone calls.
` Includes reference and curbside phone calls, reference and curbside emails, and in-person reference transactions.
NEWPORT BEACH PUBLIC LIBRARY - APRIL 2021
REFERENCE
COVID-19 CLOSURE 3/16/20+ WITH CURBSIDE SERVICE; IN-PERSON PROGRAMS CANCELED 3/12/20+
CENTRAL REOPENED 9/21/20; MARINERS REOPENED 3/22/21
BALBOA^
CdM*^
MARINERS`
CENTRAL`
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
10,000
MAY 20 JUN 20 JUL 20 AUG 20 SEP 20 OCT 20 NOV 20 DEC 20 JAN 21 FEB 21 MAR 21 APR 21
199,880 191,567
184,260 190,391
168,496
162,510
157,149
156,521 163,392
131,445120,000
140,000
160,000
180,000
200,000
220,000
FY 10/11 FY 11/12 FY 12/13 FY 13/14 FY 14/15 FY 15/16 FY 16/17 FY 17/18 FY 18/19 FY 19/20
REFERENCE
24
APR 21 YTD 20/21 YTD 19/20
BALBOA^277 2,836 27,959
CdM*^203 2,757 32,260
MARINERS^10,035 27,213 167,137
CENTRAL^`15,526 61,340 398,879
TOTAL 26,041 94,146 626,235
12 Month Comparison
MAY 20 3,573
JUN 20 6,264
JUL 20 4,225
AUG 20 5,634
SEP 20 4,650
OCT 20 7,483
NOV 20 10,639
DEC 20 7,198
JAN 21 11,103
FEB 21 7,211
MAR 21 9,962
APR 21 26,041
TOTAL 103,983
* Corona del Mar Branch Library was closed for reconstruction from April 2018 to July 2019.
^ Includes curbside pickups.
` Excludes walk-ins from 9/21/20 to 9/30/20.
NEWPORT BEACH PUBLIC LIBRARY - APRIL 2021
PATRONS SERVED IN LIBRARY
COVID-19 CLOSURE 3/16/20+ WITH CURBSIDE SERVICE; IN-PERSON PROGRAMS CANCELED 3/12/20+
CENTRAL REOPENED 9/21/20; MARINERS REOPENED 3/22/21
BALBOA^
CdM*^
MARINERS^
CENTRAL^`
0
5,000
10,000
15,000
20,000
25,000
30,000
MAY 20 JUN 20 JUL 20 AUG 20 SEP 20 OCT 20 NOV 20 DEC 20 JAN 21 FEB 21 MAR 21 APR 21
1,258,902
1,131,330
1,074,933
1,399,841
1,256,238
1,209,719
1,102,106
1,158,344 935,953
636,072500,000
750,000
1,000,000
1,250,000
1,500,000
FY 10/11 FY 11/12 FY 12/13 FY 13/14 FY 14/15 FY 15/16 FY 16/17 FY 17/18 FY 18/19 FY 19/20
PATRONS SERVED IN LIBRARY
25
APR 21 YTD 20/21 YTD 19/20
BALBOA^0 245 984
CdM*^0 220 4,105
MARINERS^0 1,028 8,829
CENTRAL^'3,842 43,874 46,417
TOTAL 3,842 45,367 60,335
12 Month Comparison
MAY 20 4,732
JUN 20 3,011
JUL 20 4,952
AUG 20 4,551
SEP 20 5,080
OCT 20 4,833
NOV 20 4,065
DEC 20 4,258
JAN 21 5,010
FEB 21 4,749
MAR 21 4,027
APR 21 3,842
TOTAL 53,110
* Corona del Mar Branch Library was closed for reconstruction from April 2018 to July 2019.
^ Includes live virtual program attendance, recorded program views, and/or self-directed program participation.
PROGRAM ATTENDANCE
NEWPORT BEACH PUBLIC LIBRARY - APRIL 2021
COVID-19 CLOSURE 3/16/20+ WITH CURBSIDE SERVICE; IN-PERSON PROGRAMS CANCELED 3/12/20+
CENTRAL REOPENED 9/21/20; MARINERS REOPENED 3/22/21
BALBOA^
CdM*^
MARINERS^
CENTRAL^'
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
MAY 20 JUN 20 JUL 20 AUG 20 SEP 20 OCT 20 NOV 20 DEC 20 JAN 21 FEB 21 MAR 21 APR 21
53,534
51,570
51,894
49,977
64,473
67,646
69,922
70,430
68,241
68,078
40,000
50,000
60,000
70,000
80,000
FY 10/11 FY 11/12 FY 12/13 FY 13/14 FY 14/15 FY 15/16 FY 16/17 FY 17/18 FY 18/19 FY 19/20
PROGRAM ATTENDANCE
26
LIBRARY EXPENDITURES FY 2020‐21
(May 3, 2021)
ACCOUNT DESCRIPTION
ORIGINAL
APPROP
REVISED
BUDGET
YTD
EXPENDED
MONTHLY
EXPENDED
AVAILABLE
BUDGET
I SALARY & BENEFITS
SALARY FULL‐TIME REGULAR 2,933,536 2,933,536 2,268,896 222,878 664,640
SALARY PART‐TIME 1,044,147 1,079,897 563,606 57,094 516,291
BENEFITS 2,086,990 2,224,501 1,821,229 262,738 403,272
SALARY & BENEFITS TOTAL 6,064,673 6,237,934 4,653,732 542,710 1,584,202
II MAINT & OPERATION
PROFESSIONAL SERVICE*164,393 171,535 144,032 11,977 27,503
UTILITIES 271,491 271,491 162,720 12,752 108,771
PROGRAMMING 5,500 7,500 1,427 17 6,073
SUPPLIES**81,970 83,236 34,529 6,068 48,707
LIBRARY MATERIALS 619,740 626,529 551,218 32,018 75,311
FACILITIES MAINTENANCE 184,686 184,871 124,152 16,730 60,719
TRAINING AND TRAVEL 10,681 10,681 581 25 10,100
GENERAL OPERATING EXPENSES***24,202 24,452 10,412 948 14,040
PERIPHERALS 5,000 5,000 81 18 4,919
INTERNAL SERVICE FUNDS 1,858,439 1,858,439 1,548,699 154,870 309,740
OFFICE EQUIPMENT 2,000 2,000 979 0 1,021
MAINT & OPERATION TOTAL 3,228,102 3,245,734 2,578,830 235,424 666,904
LIBRARY BUDGET TOTAL 9,292,775 9,483,668 7,232,561 778,134 2,251,107
*PROFESSIONAL SERVICES ‐ INCLUDE OUTSIDE PRINTING, JANITORIAL, WINDOW SERVICE
**INCLUDES OFFICE , PROCESSING AND JANITORIAL SUPPLIES
***INCLUDES, ADVERTISING, DUES, EVENT INSURANCE
27
Previous
Agenda Date AGENDA ITEM Scheduled
Agenda Date
Ongoing Ongoing
Ongoing Ongoing
Ongoing Ongoing
June 15, 2020 May 24, 2021
June 15, 2020 May 24, 2021
June 15, 2020 Jun 21, 2021
Aug 17, 2020 Jun 21, 2021
Jul 20, 2020 Jul 19, 2021
Jul 20, 2020 Jul 19, 2021
Aug 17, 2020 Aug 16, 2021
June 15, 2020 Aug 16, 2021
Sep 21, 2020 Sep 20, 2021
Oct 19, 2020 Oct 18, 2021
Oct 19, 2020 Oct 18, 2021
Nov 16, 2020 Nov 15, 2021
Jan 19, 2021 Jan 18, 2022
Jan 19, 2021 Jan 18, 2022
Feb 16, 2021 Feb 22, 2022
Feb 16, 2021 Feb 22, 2022
Aug 17, 2020 Mar 21, 2022
Apr 19, 2021 Apr 18, 2022
Apr 19, 2021 Apr 18, 2022
LAST
REVIEWED POLICY REVIEW
Mar 18, 2019 NBPL 4 Children in the Library Policy Jun 21, 2021
Apr 23, 2019 NBPL 14 Friends Meeting Room Aug 16, 2021
Jan 22, 2019 NBPL 10 Laptop/Use Borrowing Policy Dec 20, 2021
Jan 21, 2020 NBPL 3 Library Gift and Donor Policy Jan 18, 2022
Jun 15, 2020 NBPL 12 Circulation Policy Jun 20, 2022
Jul 20, 2020 CC I-1 Library Services Policy (Council Policy I -1)Jul 18, 2022
Aug 17, 2020 NBPL 2 Collection Development Policy Aug 15, 2022
Sep 21, 2020 NBPL 9 Expressive Use Areas Sep 19, 2022
Nov 16, 2020 NBPL 6 Media Lab Use Policy Nov 21, 2022
Nov 16, 2020 NBPL 7 Sound Lab Use Policy Nov 21, 2022
Library Material Selection
Marketing Update & Social Networking Update
Financial Report Comparison of Beginning Budget to End of the Year Amended Budget (Every June)
Review Holidays / Meeting Schedule 2021
Annual Budget - Approval
Branch Update - Mariners
Annual Budget - Preliminary Review
Proposed Library Closures for Winter Holidays 2021
Branch Update - CDM
Election of Board of Library Trustees Officers/Trustee Liaisons
Branch Update - Balboa
Literacy Program Update
Performance Review of Library Services Director (Closed Session)
Adult and Reference Services Update
Arts & Cultural Update
Newport Beach Public Library eBranch, Database and Downloadable Services Review
BOARD OF LIBRARY TRUSTEES MONITORING LIST
Lecture Hall Update
Policy Review (See List Below)
Media Lab Update
Information Technology Update
Youth Services Update
COVID-19 Update
28
OVERVIEW
The Newport Beach Public Library’s Media Lab opened to the public in November 2013 as part of the City
Hall project and library expansion. The Media Lab equipment and software provide professional-grade
services to meet the needs of the community.
Media Lab
The Media Lab, which is comprised of computer workstations and the Sound Lab, provides specialized
software and equipment. The age range of the primary users is 15-35 years old. The Media Lab introduces
a segment of the population to public libraries that are generally less inclined to rely on library services.
The use of the Media Lab resources is free, thanks to generous funding from the Newport Beach Public
Library Foundation. Since the Stay at Home order in March of 2020, the Media Lab and Sound Lab have
been closed to the public. Due to the configuration of software on the Media Lab computers and the small
size of the room, reopening to the public has been delayed until guidance from the State and County
allows for it. The ventilation in the Sound Lab, coupled with the need to remove a face mask while
recording, have kept it closed as well.
Patrons have access to specialized software, such as: Adobe Creative Cloud, Adobe Illustrator, Adobe
Flash, Pro Tools, GarageBand, Audition, Final Cut Pro, iMovie, iPhoto, Adobe Photoshop, Adobe After
Effects, Adobe Encore, Adobe Premiere Pro, Adobe Dreamweaver, Adobe Contribute, Adobe Fireworks,
Adobe Creative Cloud, AutoCAD, and Adobe InDesign. Patrons can use workstations to create a movie or
comic, mix an album, edit film and video, build a website, and aid in graphic design. The Media Lab
offers equipment and computer software designed to make digital copies of VHS tapes, audio cassettes,
LPs, photos, slides, film (stills only), and negatives.
Tech Toys
The Tech Toys collection of circulating equipment, launched in May 2016, continues to circulate well.
Librarian I Alex Jenkins and Library Assistant Chris Hennigan have been refreshing the Tech Toys collection
to add fresh new items that patrons have requested. The library added five mobile hotspots in February
of 2020 that have been popular. Also added were several devices for recording music at home and classic
video gaming systems.
NOTICING:
This agenda item has been noticed according to the Brown Act (72 hours in advance of the meeting at
which the Board of Library Trustees considers the item).
TO: BOARD OF LIBRARY TRUSTEES
FROM: Library Services Department
Tim Hetherton, Library Services Director
(949)717-3810, thetherton@newportbeachca.gov
PREPARED BY: Rebecca Lightfoot, Adult Services Coordinator
TITLE: Media Lab Update – May 2021
29
DISCUSSION:
Marketing Specialist Maria Nicklin will present an update of NBPL marketing and social media efforts.
NOTICING:
This agenda item has been noticed according to the Brown Act (72 hours in advance of the meeting at
which the Board of Library Trustees considers the item).
ATTACHMENT A: NBPL Marketing Update
TO: BOARD OF LIBRARY TRUSTEES
FROM: Library Services Department
Tim Hetherton, Library Services Director
(949)717-3810, thetherton@newportbeachca.gov
PREPARED BY: Maria Nicklin, Marketing Specialist
TITLE: Marketing and Social Networking Update
30
NBPL MARKETING UPDATEMAY 2021ATTACHMENT A
31
OVERVIEWThe Newport Beach Public Library is the soul of our community. It educates, inspires, and informs. Over one million people use the Library each year, proving just how relevant the Library remains today. GOALS•To enhance the perception of the Library•To articulate the value of the Library•To polish branding for a consistent, recognizable look •To improve communication of new and modern services•To increase followers/audience•To fine tune a modern voiceCHALLENGESLibraries can sometimes be perceived as not so relevant in this digital age, despite the fact that the library is technologically forward thinking and more relevant than ever. Our goal is to raise awareness of just how much the Library has to offer.STRATEGY/SOLUTIONThe solution to this challenge lies in more effectively articulating the value of the Library through a strategic marketing plan --improving design, voice, communication, and perception. 32
TACTICSFollowing are three individual tactics that when employed together, provide effective results.BBRAND REFRESHThe Library’s brand is more than the logo and printed materials -- it’s how people perceive the Library, its image and reputation. When consumers buy (or in this case, use) a product, they aren’t just buying a product or service, they’re buying what your brand stands for. The Newport Beach Public Library has a very strong offering. By refreshing the brand in small butstrategic ways (content/design/voice/offerings) we can increase our audience, reach, and place in the community. WEBSITEA website is the cornerstone of any marketing strategy. Important that it be modern, fresh, functional, and informative. We are currently in the process of a website refresh. You’ll continue to see changes and updates in the coming weeks. BRANDED PROGRAMSThe goal is to package each event/project with a distinct and polished look to more effectively capture the attention and interest of our audience. 33
LIBRARY WEBSITEHOW DO I?A website refresh is in progress. 34
Above the fold: banner ads provide the latest news and happenings. This one focuses on virtual travel and links back to a children’s book series available at the Library. BANNER ADS35
BANNER ADS36
BANNER ADS37
BANNER ADS38
THE NBPL BRAND STORY IN IMAGESStrong photography is the cornerstone of all marketing, elevating the quality of every piece they’re a part of. Our goal is to create a stellar photo library telling the Library’s story in exceptional images – photos of the Library/branches, community, and Newport Beach life that will resonate with our key audiences. 39
Email marketing is the most effective way to reach your audience; more effective than social media, if you have a list that is … and NBPL does. Our goal is to continue growing the list and continue to create interesting, visual, and newsy content. We track analytics weekly, closely watching what kinds of news and programs people are most interested in. EMAIL MARKETING40
Social media is an important tool in our marketing toolbox. It’s an ideal resource for the Library, particularly Instagram (with an audience mostly in their 20s-30s-40s) and Facebook (50s-60s-70s). Our goal is to continue with strong visuals, a distinct voice, and most importantly, growing our social media audiences. SOCIAL MEDIA41
BRANDED PROGRAMSA brand identity was created for Genealogy Uncovered, a new program for NBPL and one that has proved to be very popular. 42
journaling workshop for teens. Become a storyteller.Learn to tell a great story, whether it’s the story of your day or the story of your life. Join Chris Epting, author of more than 30 books, in this three-session free STORYTELLERS workshop. To join, register on the Library’s website. newportbeachlibrary.orgLearn to tell a great story, whether it’s the story of your day, or the story of your life. NBPL TEENS!NBPL TEENS!BRANDED PROGRAMSBy renaming a journaling workshop for teens (inviting them instead to become storytellers) and pairing it with an eye catching beach bonfire image, we were able to get the attention of the teen audience (or maybe parents). The outcome was a fully-booked program within hours of posting. 43
journaling workshop for teens. Secrets of college admission and more.From college planning to the secrets of college admissions, and more, join Collegewise in partnership with Newport Beach Public Library for a series of informational sessions on this important topic. To join, register on the Library’s website. newportbeachlibrary.orgLearn the secrets of college admission and more. NBPL TEENS!NBPL TEENS!BRANDED PROGRAMSThe same happened for the Collegewise workshop. By focusing on the secrets of college admission along with a relatable photo, the workshops were filled to capacity within a day. 44
NEXT STEPS- Continue polishing NBPL design/branding on all platforms – website, printed marketing materials, social media, and more - Continue to grow and improve the photo library for a stronger visual story- Continue strengthening a modern voice and modern look - Continue the effort to engage with new audiences to in turn, grow the Library’s own audience
45
DISCUSSION:
On Wednesday, May 19, 2021, Orange County reached the least-restrictive “yellow tier” of the state’s
economic reopening system. Under the yellow tier, public libraries can remain open with modifications.
At 100% capacity, and a resumption of in-person services with social distancing and mandatory use of
face masks already in place, the movement to the yellow tier will have little effect on Newport Beach
Public Library operations.
Beginning Monday, June 7, 2021, Central Library will resume regular hours of operation, including
evenings and Sundays. Also, on June 7, Balboa and Corona del Mar branches will reopen for in-person
services with their regular hours of operation. Mariners will resume their regular hours of operation
beginning Tuesday, July 6, 2021, to allow for the Library to fill staffing vacancies.
On May 13, 2021, the Centers for Disease Control and Prevention (CDC) updated its recommendation
for fully vaccinated people and announced that they “...no longer need to wear a mask or physically
distance in any setting, except where required by federal, state, local, tribal, or territorial laws, rules,
and regulations, including local businesses and workplace guidance.”
However, the OC Health Care Agency (HCA) is following the California Department of Public Health’s
(CDPH) requirements and no changes to the State Health Officer’s masking Order have been made.
In public libraries, and other workplaces, face coverings continue to be required regardless of
vaccination status. Additionally, no changes to the California Division of Occupational Safety and
Health’s (Cal/OSHA) workplace practices have been finalized by the State.
NBPL Admin will wait for further guidance regarding the resumption of live story times and public
programming. The Friends of the Library will continue to operate out of the Friends Meeting Room and
Bamboo Courtyard until we can resume programs and public gatherings.
Newport Beach Public Library will continue to follow the State Library’s guidance for the re-opening of
public libraries for in-person services. Staff continues to review published library re-opening plans,
related public health research, feedback from Library Directors across the state, and guidance published
by the State of California for the retail sector.
NOTICING:
This agenda item has been noticed according to the Brown Act (72 hours in advance of the meeting at
which the Board of Library Trustees considers the item).
TO: BOARD OF LIBRARY TRUSTEES
FROM: Library Services Department
Tim Hetherton, Library Services Director
(949)717-3810, thetherton@newportbeachca.gov
PREPARED BY: Tim Hetherton
TITLE: COVID-19 Update
46