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Home My WebLink AboutSS4 - Refuse Update - PowerPointMay 10, 2022 Item No. SS4 Update on New Residential Refuse Collection and Recycling Program Roll -Out City Council Study Session May 10, 2022 Refuse Collection/Processing Modifications New Waste 3 -Cart Collection System • Blue -Top Recycling Cart for Clean Dry Recyclables processed at a Clean MRF • Green -Top Organics Cart for yard trimmings and food scraps processed at a Composting Facility. —Smaller green -top carts for space constrained property areas • Black -Top Trash Cart for everything else (trash) sent to Landfill • Increases Overall Residential Diversion Rate / Full State compliant program Additional Collection/Processing Modifications • New collection trucks to service the organics routes • New split body collection trucks for collection in space confined areas like the Peninsula & Balboa Island. Collects both Organics and Recycling in one pass. Cart Options and Right -Sizing • Roll-out of new Organics Carts is now complete. • Residents can choose from three different sizes for each type of containers: 32 -gal, 64 -gal or 96 -gal (64 Gal is the Standard Default Size) • Currently Right -Sizing of Carts Phase - our focus for next few weeks CART TYPE CONFIGURATIONS OFFERED AT NO ADDITIONAL CHARGE TO RESIDENTS TRASH -OR- OR-164gal 1 64-gal(default) Up to 2 32 -gal 196 -gal RECYCLING -OR- OR-164-gal 1 64-gal(default) Up to 2 64-galUp to 2 -96-gal Up to 2 32 -gal ORGANICS [FOOD SCRAPS -OR- r a ` AND '4 GREEN WASTE) 164 -gal (default for areas without space 132 -gal (default for areas with space constraints) 196 -gal Optional Kitchen pail provided to residents at constraints] no charge Kitchen Pail Distribution • Kitchen pail distribution is an enhancement to the : r residential organics program • Over 1,300 pails have been distributed to date, with hundreds more being staged for delivery • Distribution occurring through requests from residents, at events, and by door to door walk & talk • Letter to residents explaining kitchen pail and ability to request kitchen pail delivery Customized Ancillary Services Available • Extra Cart Charge for additional carts beyond the City's Free allowance: Extra Trash Cart - $6.09/month Extra Recycling Cart - $3.41/month Extra Organics Cart - $4.11/month • Non -Containerization Charge - $2.47 fee for each instance after the first documented warning • Valet Service to assist residents with moving carts for collection beyond allowed distances - for example from side -yard to collection spot (There is No Valet Charge for Verified Disabled Residents) Available Valet Service Included Services Curbside Service: For all carts placed at the curb for collection. Ailey Nay Service: If you live in an area with alley way collection and place your carts out within a distance of zero (0) feet to eight (8) feet of the collection truck, there is no charge for this service. Valet Services Standard Valet Service: $8.30 per homelmonth If you would like CR&R staff to collect your carts from your home within a distance of eight (8) feet to fifteen (15) feet from collection vehicle. Premium Valet Service: $27 68 per homelmonth If you would like CR&R staff to collect your carts from you home within a distance greater than fifteen (15) feet from the collection vehicle. 4 Zero (4) feet A up to eight (8) feet -:A l Over eight feet (89 up to fifteen feet (15') Over fifteen feet (75) `For customers with a disability, valet services are provided at no additional charge. Proof of disability will be required. CR&R Extend Start Date for Ancillary Service Charges • Contract originally called for CR&R to start charging for Extra Carts, Valet Service and Non -Containerization on April 1, 2022 • Due to continued service issues, supply chain delays and need for additional communication with residents on extra charges, CR&R has agreed to extend the start date for these service charges to July 1, 2022 without charge to the City or residents • CR&R Utilize "WebPak" On-line system for residents to customize and pay for ancillary services. Traditional mailed billing is also available. Update Services To remove or add services io your residence, use ltre dropdmm menus below. Please rale that ti you currently haveADAApproved Valet service, this will nal appear on your servioris screen. To return to the Service Portal. click the Back To Service Portal button at the tap right comer of your screen. Do not use the back or refresh button on your web browser. Your Requesl will be compleled over the next 2-3 service weeks. Due to a natiorrvvide shortage, req uesting a small er ca rl size (e -g- 32 -Gal) will take longer to complete than requests for larger cars sizes (e.g. 64Gal and 96 -Gal). Account Name: RESIDENT Account Number: XX -1234 Size & Services QTY CHARGE dimension (WxHxD) Notes 19 96 -Gal Organics Fl--;;;] $0.00 29.75 x 43.25 x 35.75 96 -Gal Recycle 1 * SO.00 29.75 x 43.25 x 35.75 96 -Gal Trash 1 *+ SU.oc 29.75 x 43.25 x 35.75 VALET NONE MWM i STANDARD 58.30 * Moving Carts from 8 - 15 feel by CRR. Staff O PREMIUM $27.60 r Moving Carts more than 15 feel by CIR&R Staff, including Retrieving and returning Cart to and from back- or side- yards ADA APPRqNFIED so Requires additional documeFdation for qualification; contact NewporlBeach- RecydesCGRRMail.com Click "Refresh Services and Fees" button anytime changes are made in the section above. If you have services that are not listed above, please add them from the box below. Once complete, click the "Add New Size° buttol Size & Services QTY CHARGE 32 v Gallon Or anics v 0 v so Add New Size Outreach and Education • Comprehensive outreach and education program deployed starting in Spring 2021 • Highlights: - Multiple broadcast & print/online media stories - Comprehensive social media campaign: 25+ posts with an average reach of 600-1,200 - How-to video on Youtube.com and NBTV - Direct mail fliers, letters, recycling guide - Utility bill inserts - Regularly updated program webpage - Newport Navigator — 4 updates - Week in Review newsletter —14 updates - Advertisements in Daily Pilot, Stu News and N B Independent • • • NB Expanded Recycling Program Outreach and Education Outreach Collateral ORGANIC WASTE: Green -top cart • Gran Garcon Tnmmings • LeaYas sv«atat •Tree e.ana,es Fovytotctww soays emeat. • Pwntssweeds uwilvv frsh.fnr: vevemdes) RECYCLING: Blue -top cart MF AL P,or,e BooXs • Empty Aerosol Ca CereaVGacker Boxes • Alwmstm C— Newspacer • inn Cam CpmPWar Paperg Whrtc • FppyJPce Caws vacer • 4mply Pa�M Carrs M,xed Cder Papa • Aa:mrum Foil PtASTM vavEa pr,x yo�ue • UlCeoald • Gamrgenf Centamers Jrdu Mail Waler U", • Mageanas M"a Cpnta�e,s LANDFILL: Black -top cart • MixOd Prwducts G.e PI—c/ Pam Gl s Metal Cembmat") pet Wast. • WaxOd hh�x Cartons �aay P•od U • Waxed Paper • Paper Towels Casted MatMa�s sfysofedm Cer ._JPw.. Npn-Oqutatie Cidh.rq • Mwrws Palm Fronds • Salety G�au PastK Bags NEWPORT BEACH O O P - Llketl Oy ,ma.wmmenlcaHona aid 60 atMn inu e. ne'.vw,. mewew.c C ch HW Pmlbaerhlnse g2022.NewPen9aeenrespem aroCNNb war¢te u�wIllProke xMc tl,m leed antaap5erv'wer,b EXPANDED RESIDENTIAL RECYCLING w.r,. ...am,.��. a.. cx.q...waa.aa••ssse..awswa.u. 7 W •see 11 Recent Contamination Audit • CR&R performed Q1 Contamination Audit in March 2022 • 1,088 households audited in the West Cliff Neighborhood for trash, recycling & organics contamination per State Regulations — This was one of first neighborhoods to receive organics carts • Findings: ✓ 35% contamination of trash; ✓ 35% contamination of recyclables; ✓ 24% contamination of organics State goal is less than 25% in each stream • Good Start, additional education and outreach will be implemented v�Po environmental services <iaoRN�P PSI ■ PLEASE DISPOSE OF TRASH, RECYCLING, AND ORGANIC WASTE CORRECTLY Dear Resident, The City of Newport Beach no longer allows for Non -Containerized Waste to be placed out for collection. Non -Containerized Waste are materials such as trash, recyclables, and organic waste that are placed outside of CR&R containers or in non-CR&R containers. ❑Trash materials found outside of your CR&R-provided cart ❑ Recyclable materials found outside of your CR&R-provided cart ❑ Organics materials found outside of your CR&R-provided cart SINCE YOUR ITEMS WERE NOT PLACED IN A CR&R-PROVIDED CART, IT IS CONSIDERED NON -CONTAINERIZED WASTE AND YOU MAY BE FINED $2.47 AFTER THE SECOND INSTANCE. PLEASE NOTE THAT THE ONLY INSTANCE WHERE NON - CONTAINERIZED WASTE IS ACCEPTABLE ARE FOR BULKY ITEM PICKUPS. TO SCHEDULE A BULKY ITEM PICKUP, PLEASE VISIT HTTPS://OSS.CRRI N CE.COM Please follow these guidelines to help ensure collection: • To prevent being charged for non -containerized waste, ensure that you have the proper size and desired number of carts at your residence. • Place trash, recyclable materials, and organic waste (food scraps/yard waste) in the proper CR&R provided wheeled carts with the lids fully closed. • Questions? Call Customer Service at (949) 667-4158 or email NewportBeach-Recycles@crrmai l.com. 0 To view photo documentation of the observed Non -Containerized Waste at your residence, Please use your CR&R account number to log in to AuditBuddy.com. Your account number can be found on your CR&R-issued bill or you may call Customer Service at (949) 667-4158. For more information about non -containerized waste and best practices, scan the OR Code to read more: OSCAN ME -I CR&R appreciates your understanding and cooperation. For any questions, call Customer Service at (949) 667-4158 or email NewportBeach-RecyclesCq)crrmail.com. Hazardous waste, electronic waste, sharps, and universal waste are NOT ACCEPTED in any of your carts. Best Practices • Please Sort out Dry Recyclable Items and put them in your Blue -Top Recycle Cart • Make Sure you put all refuse in your proper carts. No Material left outside on the Around. If you regularly need more carts, call and request additional carts. Call: (949) 667-4158 • Break -down all boxes and put them in your Blue -Top Recycle Cart • If you have large bulky items for pick-up, please call to arrange for the pick-up: (949) 667-4158 • Put green waste and food scraps in the Green -Top Organics Cart • If you have any Refuse related questions —call CR&R at: (949) 667-4158 sees Comments or Questions Your Public Works Department Protecting and Providing Quality Public Improvements and Services