HomeMy WebLinkAbout05-16-2022-BLT-AGENDA PACKETCITY OF NEWPORT BEACH
BOARD OF LIBRARY TRUSTEES AGENDA
Newport Beach Central Library
1000 Avocado Avenue, Newport Beach, CA 92660
Monday, May 16, 2022 - 5:00 PM
Board of Library Trustees Members:
Paul Watkins, Chair
Kurt Kost, Vice Chair
Barbara Glabman, Secretary
Douglas Coulter, Board Member
Janet Ray, Board Member
Staff Members:
Tim Hetherton, Library Services Director
Francine Jacome, Administrative Support Specialist
The Board of Library Trustees meeting is subject to the Ralph M. Brown Act. Among other things, the Brown Act
requires that the Board of Library Trustees agenda be posted at least seventy-two (72) hours in advance of each regular
meeting and that the public be allowed to comment on agenda items before the Commission and items not on the
agenda but are within the subject matter jurisdiction of the Board of Library Trustees. The Chair may limit public
comments to a reasonable amount of time, generally three (3) minutes per person.
The public can submit questions and comments in writing for the Board of Library Trustees to consider. Please send
them by email to the Library Services Department at LibraryBoard@newportbeachca.gov by Sunday, May 15, 2022, at 4:00
p.m. to give the Board of Library Trustees time to consider your comments. All emails will be made part of the record.
The City of Newport Beach’s goal is to comply with the Americans with Disabilities Act (ADA) in all respects. If, as an
attendee or a participant at this meeting, you will need special assistance beyond what is normally provided, we will
attempt to accommodate you in every reasonable manner. Please contact Tim Hetherton, Library Services Director, at
least forty-eight (48) hours prior to the meeting to inform us of your particular needs and to determine if accommodation
is feasible at (949) 717-3801 or thetherton@newportbeachca.gov.
NOTICE REGARDING PRESENTATIONS REQUIRING USE OF CITY EQUIPMENT
Any presentation requiring the use of the City of Newport Beach’s equipment must be submitted to the Library Services
Department 24 hours prior to the scheduled meeting.ge 1
I.CALL MEETING TO ORDER
II.ROLL CALL
III.PLEDGE OF ALLEGIANCE
IV.NOTICE TO THE PUBLIC
The City provides a yellow sign-in card to assist in the preparation of the minutes. The
completion of the card is not required in order to address the Board of Library Trustees. If the
optional sign-in card has been completed, it should be placed in the tray provided.
The Board of Library Trustees of Newport Beach welcomes and encourages community
participation. Public comments are generally limited to three (3) minutes per person to allow
everyone to speak. Written comments are encouraged as well. The Board of Library Trustees
has the discretion to extend or shorten the time limit on agenda or non-agenda items. As a
courtesy, please turn cell phones off or set them in the silent mode.
May 16, 2022
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Board of Library Trustees Meeting
V.CONSENT CALENDAR
All matters listed under CONSENT CALENDAR are considered to be routine and will all be
enacted by one motion in the form listed below. Board of Library Trustees have received
detailed staff reports on each of the items recommending an action. There will be no separate
discussion of these items prior to the time the Board of Library Trustees votes on the motion
unless members of the Board of Library Trustees request specific items to be discussed and/or
removed from the Consent Calendar for separate action. Members of the public who wish to
discuss a Consent Calendar item should come forward upon invitation by the Chair.
A.Consent Calendar Items
Minutes of April 14, 2022, Board of Library Trustees Special Meeting (p. 5)1.
DRAFT OF SPECIAL MEETING MINUTES
Minutes of April 18, 2022, Board of Library Trustees Meeting (pp. 6-15)2.
DRAFT OF MINUTES
Patron Comments (pp. 16-20)3.
Monthly review of evaluations of library services through suggestions and requests
received from patrons.
PATRON COMMENTS
Library Activities (pp. 21-29)4.
Monthly update of library events, services, and statistics.
APRIL ACTIVITIES
Expenditure Status Report (p. 30)5.
Monthly expenditure status of the library's operating expenses, services, salaries,
and benefits by department.
EXPENDITURE REPORT
Board of Library Trustees Monitoring List (p. 31)6.
List of agenda items and dates for monthly review of projects by the Board of Library
Trustees.
MONITORING LIST
May 16, 2022
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Board of Library Trustees Meeting
VI.CURRENT BUSINESS
A.Items for Review
Appointment of Library Services Director (p. 32)7.
Per City Charter Section 708, Subsection (e), the Board of Library Trustees shall
approve or disapprove the appointment of the Library Services Director, who is the
Department head of the Newport Beach Public Library. The City Manager has
proposed to the Board of Library Trustees the appointment of Ms. Melissa Hartson,
effective May 21, 2022, following an open recruitment process that occurred in
Spring 2022. Ms. Hartson currently serves as the Circulation and Technical
Processing Coordinator for Newport Beach Public Library.
APPOINTMENT REPORT
Media Lab Update (p. 33)8.
Acting Library Services Manager Rebecca Lightfoot will update the Board on the
Media and Sound Lab at Central Library.
MEDIA LAB UPDATE
Marketing and Social Networking Update (pp. 34-51)9.
Marketing Specialist Maria Nicklin will provide the annual briefing on Library
marketing and social media activities.
MARKETING UPDATE
MARKETING UPDATE-ATTACHMENT A
Lecture Hall Update10.
Trustee Ray will report on activities related to the Library Lecture Hall project.
Balboa Branch Replacement Update11.
Staff will report on activities related to the Balboa Branch Replacement project.
Library Services12.
Report of Library issues regarding services, patrons, and staff.
May 16, 2022
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Board of Library Trustees Meeting
B.Monthly Reports
Library Foundation Liaison Reports (p. 52)13.
A. Library Foundation Board - Report of the most recently attended meeting.
B. Library Live Lectures Committee - Report of the most recently attended meeting.
C. Witte Lectures Committee - Report of the most recently attended meeting.
LIBRARY LIVE NOTES
Friends of the Library Liaison Report14.
Trustee update of the most recently attended Friends of the Library Board meeting.
Literacy Services Liaison Report15.
Trustee update of the most recently attended Literacy Services Advisory Board
meeting.
VII.PUBLIC COMMENTS ON NON-AGENDA ITEMS
Public comments are invited and non-agenda items generally considered to be within the
subject matter jurisdiction of the Board of Library Trustees. Speakers must limit comments to
three (3) minutes. Before speaking, we invite, but do not require, you to state your name for the
record. The Board of Library Trustees has the discretion to extend or shorten the speakers’
time limit on agenda or non-agenda items, provided the time limit adjustment is applied equally
to all speakers. As a courtesy, please turn cell phones off or set them in the silent mode.
VIII.BOARD OF LIBRARY TRUSTEES ANNOUNCEMENTS OR MATTERS WHICH
MEMBERS WOULD LIKE PLACED ON A FUTURE AGENDA FOR DISCUSSION,
ACTION OR REPORT (NON-DISCUSSION ITEM)
IX.ADJOURNMENT
DRAFT
CITY OF NEWPORT BEACH Board of Library Trustees Special Meeting Civic Center McFadden Conference Room 100 Civic Center Drive, Newport Beach, CA 92660 Meeting Minutes Thursday, April 14, 2022 – 7:45 a.m. I. CALL MEETING TO ORDER – 7:45 a.m. II. ROLL CALL – Roll Call by Francine Jacome, Administrative Support Specialist
Trustees Present: Chair Paul Watkins, Vice Chair Kurt Kost, Secretary Barbara Glabman, Trustee Douglas Coulter, Trustee Janet Ray (arrived 7:55 a.m. during closed session) Trustees Absent:
Staff Present: Francine Jacome, Administrative Support Specialist Grace Leung, City Manager Cindy Krebs, Outside Recruiter
Staff Absent: Tim Hetherton, Library Services Director III. PUBLIC COMMENTS RE CLOSED SESSION – None IV. CLOSED SESSION – 7:50 a.m. 1. Public Employee Appointment/Public Employment Government Code § 54957(B)(1) Title: Library Services Director Chair Watkins introduced the item and instructed the Board of Library Trustees (BLT) to go into closed session.
V. CLOSED SESSION REPORT
Chair Watkins reopened the meeting at 12:09 p.m. and reported that the BLT had considered the appointment, employment, evaluation of performance, discipline, or dismissal of a public employee.
VI. PUBLIC COMMENTS – None VII. ADJOURNMENT – 12:10 p.m.
DRAFT
CITY OF NEWPORT BEACH Board of Library Trustees Newport Beach Central Library 1000 Avocado Avenue, Newport Beach, CA 92660 Meeting Minutes Monday, April 18, 2022 – 5:00 p.m. I. CALL MEETING TO ORDER – 5:01 P.M. II. ROLL CALL – Roll Call by Francine Jacome, Administrative Support Specialist
Trustees Present: Chair Paul Watkins, Secretary Barbara Glabman, Trustee Douglas Coulter, Trustee Janet Ray Trustees Absent: Vice Chair Kurt Kost (excused) Staff Present: Tim Hetherton, Library Services Director
Francine Jacome, Administrative Support Specialist Melissa Hartson, Circulation & Technical Processing Coordinator /Acting Library Services Manager
Rebecca Lightfoot, Adult Services Coordinator Natalie Basmaciyan, Newport Beach Homeless Coordinator
Staff Absent: Debbie Walker, Youth & Branch Services Coordinator III. PLEDGE OF ALLEGIANCE – Led by Trustee Ray IV. NOTICE TO THE PUBLIC V. CONSENT CALENDAR A. Consent Calendar Items 1. Minutes of the March 21, 2022, Board of Library Trustees Meetings
Chair Watkins confirmed that the other Trustees did not wish to discuss and/or did not wish to remove items from the Consent Calendar. He noted that he had the following
correction to the minutes:
• Handwritten Page 9, correct the spelling of Tara Finnigan’s name. 2. Patron Comments
Monthly review of evaluations of library services through suggestions and requests received from patrons. 3. Library Activities Monthly update of library events, services, and statistics. 4. Expenditure Status Report
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Monthly expenditure status of the library's operating expenses, services, salaries,
and benefits by department.
Chair Watkins noted that three-fourths into the Fiscal Year (FY) the Board of Library Trustees (BLT) is 3% underbudget.
5.Board of Library Trustees Monitoring ListList of agenda items and dates for monthly review of projects by the Board ofLibrary Trustees.
Chair Watkins called for the public comment, but there was none. He then called for a Motion.
Motion made by Trustee Coulter, seconded by Secretary Glabman, and carried (4-0-0-1) to approve the Consent Calendar with edits to the minutes of March 21, 2022.
AYES: Watkins, Glabman, Coulter, Ray NOES:
ABSTENTIONS: ABSENCES: Kost
VI.CURRENT BUSINESS
A.Items for Review
14. Library Foundation Liaison Reports
A.Library Foundation Board – Report on the most recently attended meeting.
Chair Watkins indicated that since Jerry Kappel was unable to attend the entire meeting the BLT would take the item out of order. Since Vice Chair Kost was absent he called for a report from Library Services Director Tim Hetherton.
Library Services Director Tim Hetherton indicated that Mr. Kappel could provide the report.
Jerry Kappel, Newport Beach Public Library Foundation (NBPLF) CEO, reported that the BLT had been provided a booklet. The NBPLF completed a digital printing of about 100 copies to initiate the campaign. The BLT also received a pledge form, but he noted it was
not the form for naming opportunities. Under the Memorandum of Understanding (MOU) between the City and the NBPLF the naming opportunities belong to the City. That gift agreement is with the City Attorney’s office and the NBPLF has not received any comments on it. The NBPLF is also printing a two page prospectus. From now until the Fall they will conduct a series of interviews with opinion leaders in the community where they review the booklet for reactions. They also plan to get agreement on the value of the naming opportunity. The campaign will be launched in the Fall by mid-September.
Trustee Ray requested confirmation that the City had approved the pledge form.
Mr. Kappel explained that it was not required to be approved. The MOU gives the NBPLF
authority over everything but the naming opportunity.
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Trustee Ray noted that the pledge form indicated one could pay over time. Mr. Kappel indicated that was correct and that was also stated in the naming opportunity document. Chair Watkins asked Mr. Kappel where the money would be held. Mr. Kappel explained it would be in escrow until they were turned over to the City per the MOU. Secretary Glabman questioned if people would be allowed to pay for naming rights over
time. Mr. Kappel said the estimated value of the naming rights is seven figures so that point was
still in negotiation with the City. Both the pledge statement and the one that is begin negotiated for naming opportunities are irrevocable. Irrevocable pledges can be used to support a long agreement.
Chair Watkins called for BLT questions or public comment. Rhonda Watkins, Newport Beach resident, asked if any potential donors had expressed interest. Mr. Kappel stated that there were a number of people interested. Chair Watkins thanked Mr. Kappel for the report and indicated the meeting would return to current business items. 6. FY 2022-23 Library Services Budget Staff requests that the Board review and approve the FY 2022-23 operating budget for the Library.
Chair Watkins called for the staff report.
Circulation & Technical Processing Coordinator/Acting Library Services Manager Melissa Hartson reported that in February they took the preliminary budget to the City Manager and requested two program enhancements. The first was $50,000 for library collections and $3,000 for Corona del Mar’s building and maintenance costs. Both were approved by the City Manager. Other notable changes for the next Fiscal Year (FY) are listed on Pages 32 and 33. Professional services is going up significantly as the City is contracting a new janitorial service vendor. Utilities have also increased. Finally there is a small decrease in salary and benefits due to retirements, vacancies, and new staff starting at lower salaries. She requested the BLT approve the budget and indicated she was available for questions. Trustee Ray inquired where the program enhancements were listed.
Circulation & Technical Processing Coordinator/Acting Library Services Manager Hartson explained that they worked with the City Manager on the program enhancement requests.
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Board of Library Trustees Meeting Minutes April 18, 2022
Page 4 They asked for $50,000 for the Library materials budget and $3,000 for Corona del Mar.
The highlighted lines in the budget represented the increase. Chair Watkins called for further BLT questions, but there were none. He then called the public comment, but hearing none he called for a Motion. Secretary Glabman commented that there was a large difference in professional services. Circulation & Technical Processing Coordinator/Acting Library Services Manager Hartson repeated that was due to the change in the City’s janitorial company. Prices increased for all Library facilities. Council approved the new contract at its last meeting.
Motion made by Trustee Ray, seconded by Trustee Coulter, and carried (4-0-0-1) to approve the FY 2022-23 operating budget for the Library.
AYES: Watkins, Glabman, Coulter, Ray NOES: ABSTENTIONS:
ABSENCES: Kost 7. Library Materials Selection Staff will provide an overview of materials selection. Chair Watkins called for the staff report. Adult Services Coordinator Rebecca Lightfoot stated that as reported by Circulation & Technical Processing Coordinator/Acting Library Services Manager Hartson the materials budget would increase by $50,000. The materials budget had been flat for over a decade despite the rising cost of materials. She thanked the City for approving the budget request
and Circulation & Technical Processing Coordinator/Acting Library Services Manager Hartson for making the request. The goal has always been to provide a balanced and well rounded collection. They take patron requests into consideration as well as what was
trending and popular and being discussed by national book clubs. Collection HQ is a software utilized by materials selectors. She referred the BLT to Page 36 to review the “collection check” or items that had not circulated in more than 4 years. Less than 10% of
the collection should be in collection check and the Newport Beach numbers are well below the 10%. Dead items, or items that have not been checked out in over a year, have increased, but that might have been due to the timeframe during which the library was closed due to COVID. Accordingly, as circulation numbers increase that number should decrease. The Library’s dead on arrival numbers have always been under 10%. The intention is always for new items to be circulated so that number demonstrates that they have selected the proper materials. Collection HQ recommends that no more than 10% of the collection be “grubby” or circulated more than 40 times. She felt that was harsh and that grubby items were well loved and used. Some items may have to be replaced for use and she referred the BLT to a graph on Page 37. Selectors have done a good job of replacing items in disrepair. Collection HQ also offers an “outdated check” which helps
selectors update things like medical books. Certain areas of the collection need to be updated more frequently than others such as medical, legal, and travel materials.
Chair Watkins called for BLT questions.
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Trustee Coulter commended staff on the report. Chair Watkins called for the public comment. Rhonda Watkins, Newport Beach resident, asked if virtual items were considered grubby items. Adult Services Coordinator Lightfoot explained that was a different collection and that the grubby items were physical items. Rhonda Watkins, Newport Beach resident, asked if the Library received early notification
about the books selected by major book clubs. Adult Services Coordinator Lightfoot stated that they did not.
Chair Watkins indicated that the BLT would receive and file the report and thanked staff. 8. Grant Acceptance from California State Library Staff recommends the Board of Library Trustees approve the acceptance of a grant from the California State Library Literacy Services to support the Newport Beach Public Library’s Project Adult Literacy program. Chair Watkins called for the staff report. Library Services Director Hetherton recommended acceptance of the grant. Chair Watkins stated the grant was $4,477 from the California State Library Literary Services. He called for questions or comments of the BLT or the public. Hearing none he
called for a Motion. Motion made by Secretary Glabman, seconded by Trustee Coulter, and carried (4-0-0-1)
to accept the grant from the California State Library Literacy Services to support the Newport Beach Public Library’s Project Adult Literacy program.
AYES: Watkins, Glabman, Coulter, Ray NOES: ABSTENTIONS: ABSENCES: Kost 9. Acceptance of Donations Staff recommends the Board of Library Trustees approve the acceptance of multiple donations from a Library supporter and the Newport Beach Public Library Foundation to enhance the Library’s materials collection. Chair Watkins stated that there was a donation of $50 from Caroline Roads in memory of
Roger Hosage and $500 from Bonnie Gibbons for large print collections. He called for BLT questions.
Trustee Ray asked if donors could write off the gifts.
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Chair Watkins guessed they could. Trustee Coulter said that they could. Trustee Ray noted they were not a 501(c)(3). Trustee Coulter said that he made a donation to the Friends of the Library, and he could. Secretary Glabman indicated they were a 501(c)(3). Library Services Director Hetherton stated that when someone donated art there was a
tax form brought in by the donor. Generally art is appraised for value. In terms of books, other materials, or monetary gifts donors can claim the write off. He stated he was not giving tax advice but believed if the donation was under $500 it was a blanket report. The
City had an Internal Revenue Service (IRS) identification number for tax purposes. Chair Watkins called for further comments, but there were none. He called for the public
comment, but there was none so he called for a Motion. Motion made by Secretary Glabman, seconded by Trustee Ray, and carried (4-0-0-1) to accept the multiple donations from a Library supporter and the Newport Beach Public Library Foundation to enhance the Library’s materials collection. AYES: Watkins, Glabman, Coulter, Ray NOES: ABSTENTIONS: ABSENCES: Kost 10. Lecture Hall Update Trustee Ray will report on activities related to the Library Lecture Hall project.
Trustee Ray reported that she asked Chair of the ad hoc committee Jill Johnson Tucker and learned the brochure was almost complete. There will be another meeting in May 2022 and following that Bob Coffee would start the working drawings. The City Public
Works Department has advised her that a sample chair was delivered to City Hall. Chair Watkins asked if that was a sample of the fixed seating. Trustee Ray indicated that it was and that she had a photograph for the BLT. The sample chair is in the Public Works lobby Bay 2D and is available for viewing. She then showed photographs of the chair to the BLT and indicated that the arm rests could be changed. Secretary Glabman asked if the chair was in the fabric that the Lecture Hall would use. Trustee Ray indicated that it was not and that there were multiple options.
Trustee Coulter asked if Trustee Ray had tried the chair.
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Board of Library Trustees Meeting Minutes April 18, 2022
Page 7 Trustee Ray indicated she had not because it had just come in. she has heard it was
comfortable. Chair Watkins noted that it reclined. Trustee Ray indicated that concluded her report. Chair Watkins called for BLT questions or comments, but there were none. He called for public comment, but there was none. The BLT received and filed the report. 11. Balboa Branch Replacement Update Trustee Ray and staff will report on activities related to the Balboa Branch
Replacement project. Secretary Glabman indicated there was nothing new to report, but that she wanted to
mention that during interviews a number of people brought up the new branch and the Lecture Hall.
Chair Watkins called for the survey results. Library Services Director Hetherton said the results showed that people were supportive of the Library and of the new branch. They did not include the written comments to save space. Chair Watkins called for BLT questions or comments, but there were none. He called for public comment, but there was none. The BLT received and filed the report. 12. COVID-19 Update Staff will update the Trustees on the Library’s activities during COVID-19.
Library Services Director Hetherton reported that the Library was back to regular operations with programs, in person meetings, and story times as of February 2022. The
Library is fully staffed with no special restrictions. Occasionally a staff member gets COVID, and the City has been good about following up on exposure. Masks are required in all City facilities for the unvaccinated and that is operating under self-attestation. The
largest unvaccinated patron base are children under 5; accordingly, there are still outdoor story times at Corona del Mar and Mariners. Chair Watkins thanked Library Services Director Hetherton for the report. 13. Library Services Report of Library issues regarding services, patrons, and staff. Library Services Director Hetherton reported he accidentally left the Happy Hour off the list of events. It is scheduled for Saturday, May 7, 2022. His retirement reception is scheduled for May 5, 2022. He also announced that the next BLT meeting was scheduled
for May 16, 2002 and that would be his last meeting. A new Library Services Director should be in place at that point.
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Page 8 Chair Watkins called for BLT questions or comments, but there were none. He called for
the public comment, but there was none. The BLT received and filed the report. B. Monthly Reports 14. Library Foundation Liaison Reports A. Library Foundation Board – Report on the most recently attended meeting. Handled earlier in the meeting (see above). B. Library Live Lectures Committee – Report on the most recently attended meeting. Chair Watkins stated that Page 45 contained a written report on the most recent meeting.
He noted that he included the list of potential speakers although he had been asked not to do so and apologized. The next Library Live was scheduled for April 28 and was Charles Yu.
Kunga Wangmo said that they were excited about the event and noted that it would be in conversation with Judy Wu, Director of the University of California, Irvine (UCI) Humanities Center. Secretary Glabman inquired about the marketing for Charles Yu. Ms. Wangmo explained that their Chairs participated in Asian American organizations and were marketing with friends. Marketing materials both physical and digital have been sent out. They hope that boosts ticket sales. Chair Watkins called for BLT or public comment, but there was none. The BLT received and filed the report. C. Witte Lectures Committee – Report on the most recently attended meeting. Secretary Glabman attended the April 7 Witte Lectures Committee meeting. The
committee has three speakers lined up for 2023 and reviewed a list of speakers for the remaining spot. Collectively the Committee is looking to keep the speaker fees under $100,000. She asked if Ms. Wangmo could speak to the budget. Ms. Wangmo explained they were at 90% of their goal for the 2022 speakers. Secretary Glabman explained that Ms. Wangmo had put out a survey to determine how people had heard about the Witte Lectures series. That was smart as marketing the series is crucial. 60 to 70% of those surveyed stated that they had learned about it through the Library’s e-blast, another 10% from friends and family, and 10% at the Library itself. The e-blast reaches about 14,000 people with about 300 new people added a month. The last lecture was Charlotte Alter and was well attended. She was a bright, enthusiastic, and well received speaker.
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Board of Library Trustees Meeting Minutes April 18, 2022
Page 9 Chair Watkins called for BLT or public comment, but there was none. The BLT received
and filed the report. 15. Friends of the Library Liaison Report Trustee update on the most recently attended Friends of the Library Board meeting. Trustee Coulter reported that the March revenue was up $15,530. He provided details about the April sale and noted that they made $800 in memberships. The total brought in by the sale was $5,472. He commended the organization and indicated he was pleased to attend their meetings.
Secretary Glabman inquired about any potential honors for service hours. Trustee Coulter indicated that he did not know of any.
Secretary Glabman stated that would be nice.
Trustee Coulter agreed but noted that the people who put in excessive time were officers of the organization. Trustee Ray indicated the Project Adult Literacy (PAL) recognized service hours. Trustee Coulter stated that he would bring it up at the next meeting. Library Services Director Hetherton mentioned that the Friends held a nice holiday event where they recognized people for years of service. Trustee Coulter indicated that was correct. He noted that the Friends will not be having a
luncheon in June. Chair Watkins called for BLT questions and comments, but there were none. He called for
the public comment. Rhonda Watkins, Newport Beach resident, stated she had been in the bookstore recently
and appreciated the knowledge and helpfulness of the Friends. Chair Watkins indicated the BLT received and filed the report. 16. Literacy Services Liaison Report Trustee update on the most recently attended Literacy Services Advisory Board meeting. Trustee Ray repeated that there was a Happy Hour scheduled for May 7, that was almost sold out with 120 tickets purchased. Advertising has occurred through email blasts and radio spots in Laguna, since that was where the book was set. They have also hired a
public relations firm to create an outreach video. Typically they have a Spring luncheon, but this year they are planning for the Fall due to COVID. Three PAL learners won the top prized in the Southern California Writer to Writer Challenge. About 30 PAL volunteers and
learners attended the celebration. Everyone is encouraged to follow PAL on social media
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Board of Library Trustees Meeting Minutes April 18, 2022
Page 10 in order to generate more tutor interest. She noted that she encouraged her husband to
become a tutor. Secretary Glabman indicated she recruited a tutor as well. Trustee Coulter said that a woman on the Friends Board ensured that Stu News was reporting on book sales. Chair Watkins called for further BLT or comments or questions, but there were none. He called for the public comment, but there was none. The BLT received and filed the report. VII. PUBLIC COMMENTS ON NON-AGENDA ITEMS None.
VIII. BOARD OF LIBRARY TRUSTEES ANNOUNCEMENTS OR MATTERS WHICH MEMBERS WOULD LIKE PLACED ON A FUTURE AGENDA FOR DISCUSSION, ACTION OR REPORT (NON-DISCUSSION ITEM)
Chair Watkins announced the next meeting would be Monday, May 16, at 5:00 P.M. at Central Library and would be Library Services Director Hetherton’s final meeting. On
Thursday, April 14 the BLT met in closed session. IX. ADJOURNMENT – 5:50 P.M.
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APRIL 2022Comment #Date ReceivedSource of CommentStaff MemberStaff Member TitleDate Responded to Patron 104/01/2022EmailRebecca LightfootAdult Services Coordinator04/01/2022204/04/2022EmailRebecca LightfootAdult Services Coordinator04/05/2022304/07/2022EmailMelissa HartsonLibrary Services Manager, Acting04/08/2022How do I go about downloading an ebook from Newport Beach Library?NEWPORT BEACH PUBLIC LIBRARY PATRON COMMENTSCommentResponseI lost my library card. How can I go about getting a replacement? Thank you. Please visit one of our four Library locations to replace your lost library card. Staff will need to see picture ID, such as your CA driver’s license, to issue you the new card. Thank you for your inquiry.I think my Wordle solver would make a nice addition to your vocabulary resources. You can test my Wordle solver here: https://www.unscramblerer.com/ wordle-solver/. Hope it's helpful and useful.Thank you for thinking of us, but we are not looking to add any content to our website.You can borrow downloadable eBooks and audiobooks through OverDrive. To see the collection and read books on your computer, navigate to the eBranch page of the library’s website and select eBooks & eAudiobooks from the drop down menu: https://www.newportbeachlibrary.org/ebranch/ecollection/ebooks. Click on the big blue OverDrive button. A new tab or window will open that says “Southern California Digital Library”. Log in with your Newport Beach library card and browse the collection. You can read most titles right in your browser. You can also download the Libby app on your mobile device (such as an iPad), which will allow you to read or listen to books on your phone or tablet. Just search for “Libby” in your app store, and follow the installation and setup instructions. Here is a link to OverDrive’s getting started page: https://help.overdrive.com/en-us/categories/getting-started.htm. Please let me know if you have any other questions. Thank you.16
APRIL 2022Comment #Date ReceivedSource of CommentStaff MemberStaff Member TitleDate Responded to Patron NEWPORT BEACH PUBLIC LIBRARY PATRON COMMENTSCommentResponse404/10/2022EmailRebecca LightfootAdult Services Coordinator04/11/2022504/12/2022Phone & EmailAllison SarnowskiAdministrative Support Technician04/12/2022I was wondering if you take donations for books and textbooks. I am trying to donate some of my books, but can’t find a place that will take them. Thank you.Yes. The Friends of the Library does take donations of books on behalf of the Library. I’ve copied the information regarding donations from their website and included it here. You can find more information about the Friends organization at:https://www.newportbeachlibrary.org/about/friends-of-the-library.BOOK DONATIONSPlease help by following these guidelines for donations:1. We prefer that donations be in small or medium size boxes.2. A maximum of 6 boxes may be dropped off at any one time. If you have a larger donation, please call the Bookstore at 949-759-9667 and leave a message for Paul or Amy to set up an appointment. We have a dolly available and can supply boxes if needed.3. All books need to be in good, re-sellable condition. Books should be clean with no tears, foxing (spotting around/on edges), broken spines, missing pages, etc.4. Fiction & non-fiction should preferably be from the last 6-10 years except for classics and history.5 We do take DVDs, CDs, DVD games, vinyl records, and jigsaw puzzles.6. We do not accept:•Encyclopedias unless they're 100 years old or older•Reader's Digest condensed books•Medical books, health books, law books, and travel books older than 8 years•VHS or cassette tapes. If you have questions, email us at nblibfriend@gmail.com. A donation receipt will be provided if desired. Please let me know if you have any other questions! Thank you.I have an upcoming meeting in the Sword Meeting Room. Can my guests bring laptops and connect to Wi-Fi in the Library?I received your voice mail this morning. Yes, you may bring laptops for use in the Sword Meeting Room. Free Wi-Fi is available for patrons with Library cards. Make sure your guests have their account numbers available so they can log in. The network name is Newport Beach Public Library. Here is a link to our website where you can find more information: https://www.newportbeachlibrary.org/ services/computers-and-Wi-Fi. Hope this helps!17
APRIL 2022Comment #Date ReceivedSource of CommentStaff MemberStaff Member TitleDate Responded to Patron NEWPORT BEACH PUBLIC LIBRARY PATRON COMMENTSCommentResponse604/12/2022EmailRebecca LightfootAdult Services Coordinator04/13/2022704/14/2022EmailRebecca LightfootAdult Services Coordinator04/14/2022804/17/2022EmailRebecca LightfootAdult Services Coordinator04/18/2022904/19/2022EmailRebecca LightfootAdult Services Coordinator04/20/2022I am a first-year student in the MLIS@Denver program and I am taking LIS 4610 Career Development course. I am wondering if you are interested in answering some career-related questions that will help me understand working at a public library. I have a few questions I will be asking in our interview and they are listed below. I am open to any preferences doing an interview either in Zoom or Skype. Let me know what days and times you are available to meet. My deadline for the project is next Thursday. Also, I want to assure you that I will not be revealing any personally identifiable information. If you have any questions about the assignment, my professor's name is... Feel free to email her at... Thank you! Interview Questions: 1. When did you realize you wanted to become a librarian/archivist/information professional? What caused you to feel this way? 2. What has been your path to the position you have now? 3. What are some of the most enjoyable things you do in your current job? Why do you find them enjoyable? 4. What are some of the activities, publications, and/or events you have found to be the most helpful in your career? 5. What is your advice for people entering the profession? Are there trends in the field a new professional should consider? 6. If you had it to do over again, what would you do differently in terms of your career? Demographic Questions: 1. Current position? (Generic title, the type of institution (no details)) 2. Academic background? (Degrees, other credentials).I would be happy to answer your interview questions in person, over the phone, or through Zoom. My schedule is a little tight this week, but I am free all today as well as Monday, April 18. Thank you.There are several great musical production devices...UAD Spark, Komplete Now, Reason+, and Ableton Arcade. These music production platforms are less than $50 a month and would add to the Sound Lab. Hopefully I can master some really cool CDs.Thank you for your suggestions for additional software for the Sound Lab. We will certainly take them under consideration. We appreciate you taking the time to send us feedback.Are you open this Sunday? Can I pick up audio books on CDs? I’m so sorry. We were not open on Sunday due to the holiday. Our hours and holiday closure schedule can be found here on our website: https://www. newportbeachlibrary.org/about/hours-and-locations. Thank you.With the old system, I could exclude books I had already checked out. I don’t always remember the titles of some books I have read. Is there way we could do that again?Unfortunately, the catalog does not allow you to exclude items from your saved history when you search. We have suggested it to the vendor as a potential improvement, so hopefully it is something they can incorporate in a future update.Please let me know if you have any other questions! Thank you.18
APRIL 2022Comment #Date ReceivedSource of CommentStaff MemberStaff Member TitleDate Responded to Patron NEWPORT BEACH PUBLIC LIBRARY PATRON COMMENTSCommentResponse1004/21/2022EmailMelissa HartsonLibrary Services Manager, Acting04/21/20221104/21/2022EmailRebecca LightfootAdult Services Coordinator04/21/20221204/21/2022EmailRebecca LightfootAdult Services Coordinator04/22/20221304/22/2022EmailRebecca LightfootAdult Services Coordinator04/25/20221404/25/2022EmailCherall WeissLiteracy Coordinator04/25/2022I am interested in your literacy classes at the library.Thank you for your interest in the Literacy program at the Newport Beach library. If you would like to call or come by the library to find out more about what we do, we would love to meet you. Our program helps people in the community improve their reading, writing, and communication skills. Before participating in any of our classes, you will need to attend a New Learner Orientation. The next one is coming up soon.Hope all are well. I am inquiring about a possible position with the Newport Beach Public Library. I do not have recent experience, but early on in my career I was employed at the Beverly Hills Library (initially with Technical Services and then as Assistant to both the Art and Audio Visual Services Librarians). If someone could please direct me how to apply for a position with the Newport Beach Library, I would appreciate any assistance that can be provided.All of our jobs are recruited through the City of Newport Beach. You can check the website here for current openings and instructions on how to apply: https://www.newportbeachca.gov/government/departments/human-resources-department/job-opportunities. I would also recommend filling out a Job Interest Card. That way you’ll be notified via email whenever a new job opportunity is posted. I hope that helps. Please let me know if you have any other questions. Thank you.It's my first day back in the sound lab after a couple months and I noticed some changes, which I appreciate. However, I noticed that I no longer see the 8-16 channel Apollo audio interface, which I really liked. Could anyone tell me what happened to it? I know its not compatible with the new Mac, but I heard it may be in the process of being recycled. I wanted to offer taking it off your hands, if that was the case, because I really liked it. Is it available for checkout if you still have it? Any equipment that is no longer in use is decommissioned by the City. Unfortunately, it is not available for resale or checkout. Please let me know if you have any other questions. Thank you.I would like to fax a project for landscape and agriculture to your AutoCAD computer. Do you have a fax for these documents? Thank you.I’m sorry. Unfortunately, that is not possible with our computers and software. Thank you.Do you perhaps have any open opportunities for volunteering? We have a variety of volunteer opportunities at the Library. Here is a link from our website listing the different volunteer areas and how to become a volunteer: Newport Beach Public Library - Volunteers. Thank you for your interest in the Library.19
APRIL 2022Comment #Date ReceivedSource of CommentStaff MemberStaff Member TitleDate Responded to Patron NEWPORT BEACH PUBLIC LIBRARY PATRON COMMENTSCommentResponse1504/27/2022EmailTerry SanchezPrograms Specialist04/27/20221604/27/2022EmailTerry SanchezPrograms Specialist04/27/20221704/29/2022EmailMelissa HartsonLibrary Services Manager, Acting04/29/2022Thank you for your very kind words and for taking the time to email me. It is much appreciated! I’m very happy to know that you enjoyed last night’s author event. The library enjoyed hosting Mr. Goffard. Thanks again.Thanks to all the Library staff for your work to make these events happen. You are a great moderator--great questions and I could tell you prepared well. That hour just flew by. I so appreciate these free author events and look forward to each one. Please pass on my thanks to your co-workers.Thank you for your email and for your very kind words. They are much appreciated! I’m so happy to know that you enjoyed last night’s event. We really enjoyed getting to present Mr. Goffard. Thanks again.Could you please let me know where I can return books after business hours (for the Central and/or CdM locations)? Is there a return box outside? Thank you.There are outside return drops at each of our library locations. The Central Library has one located along the exterior building wall to the right of the first floor entrance. There is a second return drop box that you may drive up to for returning your materials. It is along the driveway as you enter the parking structure from our parking lot. The Corona del Mar Library has one exterior return drop along the sidewalk in front of the building. Thank you for your inquiry.I just wanted to take a moment and let you know that you did a fantastic job as moderator and in "interviewing" Christopher last night. It really made the night very enjoyable and intriguing to be sure. I look forward to more events and certainly Chris E. will remain on my radar! All the best.20
NEWPORT BEACH PUBLIC LIBRARY
To: Board of Library Trustees
From: Tim Hetherton, Library Services Director
Re: Report of Library Activities – May 16, 2022, Meeting
________________________________________________ _________________ _
TIM HETHERTON, LIBRARY SERVICES DIRECTOR
“With freedom, books, flowers, and the moon, who could not be perfectly happy?”
— Oscar Wilde
RETIREMENT
Upon retiring, I'd like to thank the Board of Library Trustees for providing the opportunity to lead NBPL
for the past eight years. As pleased as I am to be moving on to the next chapter, I'll miss working with
such an accomplished team. I appreciate your wise counsel and commitment to the Library. I am very
proud of what the Library has achieved, and I truly appreciate the support and guidance that was always
available to me.
WHEELHOUSE LIST FOR LIBRARY TRUSTEES
City Council Study Session Meeting
Library Services Director Retirement Proclamation
Tuesday, May 24
Council Chambers
4 p.m.
Sunday Musicale - Piano & Cello Duo
Hannah Yi (piano) and Francisco Vila (cello)
Sunday, May 29
Friends Meeting Room
3 p.m. - 4 p.m.
Concert on the Green: Mark Wood and the Parrot Head Band
Sunday, May 29
Civic Green
6 p.m. – 7:30 p.m.
Board of Library Trustees Meeting
Monday, June 20
Corona del Mar Library
5 p.m.
21
DEBBIE WALKER, YOUTH AND BRANCH SERVICES COORDINATOR
Branches
All locations celebrated National Library Week (NLW), which took place April 3 – April 9. The theme this
year was “Connect With Your Library.” Councilmember Diane Dixon was a special guest reader at Balboa’s
Preschool Storytime while Councilmember Joy Brenner was the special guest for Songs & Stories at CdM,
and Board of Library Trustees Chair Paul Watkins and his wife Ronnie were guest readers for Family
Storytime at CdM. As always, their participation was much appreciated.
Youth Services
Central was also fortunate enough to host special guests during NLW. City Manager Grace Leung did not
shy away from participating in Books & Babies, and Councilmember Will O’Neill and Police Chief Jon Lewis
were guests at Toddler and Preschool Storytimes, respectively. To further celebrate the special week, the
Children’s Garden refurbishment was finished and the Garden officially re-opened on Tuesday, April 5.
Butterfly crafts were provided and 100 seed kits were given away on a first come, first served basis. On
Wednesday, April 6, immediately after Toddler storytime, over 100 participants followed Children’s staff
up to the Civic Center Park to release the butterflies that had hatched the prior weekend. In anticipation
of Summer Reading Program (SRP), which will begin on June 11, Library Assistant Bernadette Gilliam made
the first official school visit on April 29, informing K – 6th graders at Newport Heights Elementary of all of
the fun they can have participating in (SRP). On the very last day of April, Central Children’s staff hosted
an extremely successful Superhero Day. One hundred craft bags were distributed by early afternoon and
staff estimated that roughly 250 – 275 participants came through the Children’s area doing crafts,
participating in the games, and showing off their costumes. In personnel news, Leah Duffy, who had
recently joined the Children’s team in her capacity as a Part-time Library Assistant, left the Library to join
the City’s Public Works Department as a full-time Department Assistant. Her last day was April 22.
On April 27, Children’s Librarian Annika Helmuth and Corona del Mar Branch Librarian Nadia Dallstream
manned a table at the annual Corona del Mar Residents Association Town Hall meeting held at Sherman
Gardens and Library. Annika and Nadia chatted with at least 40 individuals who stopped by to find out
about Library Services and upcoming events.
Teen Services
The Young Adult Advisory Council (YAAC) did not take place in April as they took time off for Spring Break.
Teen related programming for the month did include a College Planning event and a program on highly
selective college admissions, both co-sponsored by Collegewise.
Facilities
At the end of April, contractors were able to replace the front windows at the Balboa branch. New screens
and blinds will be coming soon to complete the project. Mariners branch had some HVAC issues and
repairs in addition to some work done on the manual window shades. Plans are also in the works to look
at replacing the counter and cabinets in the Staff workroom at Mariners. Mariners also did not open to
the public until 2:00 pm on April 27 due to a planned power outage by Southern California Edison.
Facilities Specialist Eddie Flores and I attended a Facilities Management Roundtable meeting at City Hall
on April 20. The meeting was arranged by Tom Sandefur of Public Works and afforded the opportunity
for facility managers and supervisors from all City Departments to come together to discuss common goals
and strategies for communicating facility and vendor related information in the future.
22
MELISSA HARTSON, CIRCULATION AND TECHNICAL PROCESSING COORDINATOR
Staff Vacancies
The F/T Library Clerk recruitment opened this month as a promotional opportunity. HR also posted the
recruitment for Library Pages. We are waiting for the hiring timeline for P/T Library Clerks but anticipate
receiving it in the near future.
Training
After a long hiatus, I hosted Library Clerk Training this month. Library Clerk Erin Finnen reviewed check-
in processes for both the newspapers and magazines. We also discussed other best practices and recent
additions and changes within the department. The training sessions were a welcome opportunity to
gather and consider ideas in person.
The City is currently undergoing a Tyler Munis Optimization Project. Tyler Munis is the City’s ERP
(Enterprise Resource Planning) system, which is a type of software that manages day-to-day core City
functions, such as financials, procurement, HR, and payroll. Finance organized multiple sessions to
provide departments an opportunity to offer feedback relating to various Tyler Munis modules. Senior
Library Clerk Julie Duncan and Administrative Support Specialist Francine Jacome attended the sessions
relevant to their Tyler Munis usage.
REBECCA LIGHTFOOT, ADULT SERVICES COORDINATOR
Outreach
Adult Services Coordinator Rebecca Lightfoot and Reference Librarian Alex Jenkins went to Seaview Plaza,
an independent senior living community in Corona del Mar, on Thursday, April 28 to share online
resources and pass out library cards. Twenty-five residents were in attendance.
Personnel
Two new Part Time Library Assistants started on April 25: Erika Aguilar and Elizabeth Craig. Erika will be
assigned to the CdM branch after her training period.
New 4K Blu-ray Collection
The first batch of 4K Blu-rays were ordered with the Library’s AV vendor.
Programming
In April Genealogy Uncovered workshop continued its series with one presentation overview and two
smaller group workshops. The April Sunday Musicale featured classical guitarist, Brad Conroy, who flew
in from Chicago to perform at NBPL. His performance was well-received.
On April 26, the Library hosted a Meet the Author event featuring Los Angeles Times staff writer
Christopher Goffard, creator of the Dirty John podcast. The event included a conversation with the author
about his experience reporting on Dirty John, as well as two other equally engaging local true-crime
stories, Q&A from the audience, book signing, and an unexpected guest, Debra Newell, who was the victim
in the Dirty John story. The event was well received with 152 in attendance.
23
JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN
2021 2021 2021 2021 2021 2021 2022 2022 2022 2022 2022 2022
Tracked by #searches
A to Z Databases 1456 1224 2805 1906 1492 1345 1441 2041 2435 3*16145
Ancestry 459 114 185 288 252 262 412 579 565 676 3792
AskART 63 55 15 13 11 17 24 11 34 15 258
Brainfuse JobNow/VetNow 21 90 348 149 368 184 104 192 151 51 1658
Britannica School Edition 22 14 93 64 27 2 16 16 68 378 700
Facts on File Ancient History 0 33 65 1 36 10 15 32 7 49 248
Gale Archives Unbound 219 1534 7687 3942 14030 11170 2409 438 657 3723 45809
Gale Directory Library 7 14 14 21 39 4 3 1 5 22 130
Gale in Context: Biography 6 0 39 19 5 18 9 7 6 64 173
Gale in Context: Elementary 20347 91613101 65
Gale in Context: Opposing View 11 18 10 36 1170 94 102 45 12 12 1510
Gale Literature Resource Center 12 5 20 8 27 5 32 3 109 90 311
Gale Virtual Reference Library 23 66 151 44 97 67 27 14 74 130 693
HeritageQuest 1602 1895 935 1879 857 2165 3425 3098 2462 123 18441
Legal Information Ref Center 12 34 18 48 18 56 9 28 41 110 374
National Geographic 114 36 38 18 60 28 92 20 42 52 500
National Geographic Kids 57 20 21 10 35 14 63 27 47 27 321
NewsBank 1060 1146 1188 1120 934 853 968 895 1639 1228 11031
NoveList Plus 79 64 195 49 68 34 29 16 100 40 674
NoveList K-8 Plus 24 28 46 27 27 13 15 4 19 8 211
ProQuest 1858 2459 3029 5780 2884 3055 4288 3307 3343 2430 32433
Proquest eLibrary 1 12 24 12 9 12 22 8 29 9 138
Reference Solutions Business 539 486 360 216 354 508 234 294 420 257 3668
Reference Solutions Residential 96 55 433 37 39 47 25 38 38 31 839
SIRS Discoverer 0 0 10 11 60 534 4576 8856 4541 1846 20434
SIRS Issues Researcher 413 185 501 3188 3143 3776 3799 2563 7175 4981 29724
World Book Online 7 22 25 67 53 18 19 1259 120 42 1632
Tracked by #page views
Artist Works 14 23 11 13 8 6 4558 97
Consumer Reports 2054 2291 1714 1772 2185 2337 2866 2047 2218 2087 21571
CultureGrams 0 21 171 132 28 265 102 153 285 136 1293
Morningstar 5070 5727 5600 5902 6254 5176 6110 5468 5175 4809 55291
RealQuest 36 12581 8192 27 63 90 103 6140 140 799 28171
Tumblebooks 19 7 27 14 66 26 19 31 33 65 307
Value Line 14720 12441 14510 16072 17351 14037 18514 17098 16143 19882 140886
Tracked by courses
Udemy 2316 1523 1266 2097 1925 1693 2416 2585 2506 2105 20432
Tracked by Hours Used
ABC Mouse 26.25 39.43 33.65 25.15 27.02 19.53 60.85 83.16 124 62.32 501.4
Rosetta Stone 67.32 68.5 58.87 63.05 32.85 21.22 53.18 45.64 124.8 20.52 556.0
Notes: Reference USA changed name to Reference Solutions
*A to Z Databases had a brief outtage, and this may have affected statistics. We are waiting to hear back
from them.
Database FY Comparisons YTD
21/22
Proquest Articles Retrieved 2021-2022
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun AVG.
Business Databases 758 1023 1108 1036 977 1424 2373 1254 1344 952 1225
Newspapers--Current 762 759 1060 867 1326 988 702 989 887 916 926
Newspapers--Historical 3015 2169 1776 1915 2472 2171 3124 3073 3815 3728 2726
Magazines 17 36 53 2905 45 30 76 55 25 20 326
24
NBPL Website Usage 2021-2022
Metric July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Average Total
Total Users 40325 40067 40500 39931 36865 36159 37666 31097 41528 43101 38724 387239
New Users 35072 34955 35426 35046 31947 31967 33253 26830 36975 38630 34010 340101
Sessions 73733 73195 72935 72310 66539 65075 71035 60578 74837 73406 70364 703643
Pageviews 249347 242176 244237 248891 228139 213616 242666 211556 244018 223552 234820 2348198
Sessions Per User 1.83 1.83 1.80 1.81 1.80 1.80 1.89 1.95 1.80 1.70 1.82 --
Pages Per Session 3.38 3.31 3.35 3.44 3.43 3.28 3.42 3.49 3.26 3.05 3.34 --
Avg. Session Dur. (min) 2.68 2.70 2.62 2.70 2.63 2.53 2.68 2.90 2.78 2.50 2.67 --
Bounce Rate (%)54.90 55.57 56.18 56.28 55.67 56.74 54.61 52.61 56.47 58.68 55.77 --
Cassie Wireless (Spot) Total Number of Sessions 2021-2022
Location July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Average Total
Balboa 225 256 224 241 269 266 295 325 263 2101
CdM 121 191 102 163 142 176 124 142 145 1161
Mariners 933 1229 1262 1040 1196 1081 959 958 1082 8658
Central 12055 11896 11283 11617 9990 10125 8971 10152 10761 86089
Total 13334 13572 12871 13061 11597 11648 10349 11577 12251 98009
Cassie Wireless (Spot) Total Length of Sessions (min) 2021-2022
Location July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Average Total
Balboa 18534 27214 21891 25375 30679 27122 38153 38441 28426 227409
CdM 9508 17717 9806 14939 13867 13443 9744 13554 12822 102578
Mariners 100962 142648 139271 114620 128143 120872 101285 107989 119474 955790
Central 1711361 1626605 1511287 1581285 1370595 1355008 1256379 1402910 1476929 11815430
Total 1840365 1814184 1682255 1736219 1543284 1516445 1405561 1562894 1637651 13101207
Cassie Wireless (Spot) Average Length Per Session (min) 2021-2022
Location July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Average Total
Balboa 82.37 106.30 97.73 105.29 114.05 101.96 129.33 118.28 108.24 --
CdM 78.58 92.76 96.14 91.65 97.65 76.38 78.58 95.45 88.35 --
Mariners 108.21 116.07 110.36 110.21 107.14 111.81 105.62 112.72 110.39 --
Central 141.96 136.74 133.94 136.12 137.20 133.83 140.05 138.19 137.25 --
Total 138.02 133.67 130.70 132.93 133.08 130.19 135.82 135.00 133.67 --
NBPL Wireless Total Data Transferred (GB) 2021-2022
Location July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Average Total
Balboa 96.35 49.64 73.00 145.99
CdM 37.08 80.89 58.99 117.97
Mariners 823.75 615.25 719.50 1439.00
Central 7630.00 6370.00 7000.00 14000.00
Total 8587.18 7115.78 7851.48 15702.96
NBPL Wireless Total Unique Patrons 2021-2022
Location July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Average Total
Balboa 248 235 242 483
CdM 160 226 193 386
Mariners 820 806 813 1626
Central 5928 6024 5976 11952
Total 7156 7291 7224 14447
NBPL Wireless Average Number of Patrons Per Day 2021-2022
Location July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Average Total
Balboa 20 19 20 39
CdM 912 11 21
Mariners 70 59 65 129
Central 419 404 412 823
Total 518 494 506 1012
NBPL Wireless Average Usage Per Patron (MB) 2021-2022
Location July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Average Total
Balboa 397.80 216.30 307.05 614.10
CdM 237.30 366.50 301.90 603.80
Mariners 1000.00 781.70 890.85 1781.70
Central 1320.00 1080.00 1200.00 2400.00
Total 2955.10 2444.50 2699.80 5399.60
25
APR 22 YTD 21/22 YTD 20/21
BALBOA 2,245 24,147 22,762
CdM 2,725 28,580 21,022
MARINERS 18,918 214,132 132,930
CENTRAL 54,188 574,514 485,541
eBooks 6,932 74,441 83,002
eMagazines 2,151 21,050 44,582
eAudiobooks 5,654 58,161 53,519
Streaming Films 758 7,312 7,470
TOTAL 93,571 1,002,337 850,828
MAY 21 90,904
JUN 21 101,897
JUL 21 109,318
AUG 21 107,827
SEP 21 104,433
OCT 21 106,719
NOV 21 99,920
DEC 21 95,530
JAN 22 96,955
FEB 22 88,215
MAR 22 99,849
APR 22 93,571
TOTAL 1,195,138
12 Month Comparison
NEWPORT BEACH PUBLIC LIBRARY - APRIL 2022
CIRCULATION
BALBOA
CdM
MARINERS
CENTRAL
eBooks
eMagazines
eAudiobooks
Streaming Films
85,000
90,000
95,000
100,000
105,000
110,000
MAY 21 JUN 21 JUL 21 AUG 21 SEP 21 OCT 21 NOV 21 DEC 21 JAN 22 FEB 22 MAR 22 APR 22
1582953
1582914
1598265
1610818
1529391
1464640
1424594
1376041
1084526 1043629
1000000
1125000
1250000
1375000
1500000
1625000
1750000
FY 11/12 FY 12/13 FY 13/14 FY 14/15 FY 15/16 FY 16/17 FY 17/18 FY 18/19 FY 19/20 FY 20/21
CIRCULATION
26
APR 22 YTD 21/22 YTD 20/21
BALBOA 380 3,263 2,660
CdM 488 4,477 2,252
MARINERS 1,499 17,068 15,423
CENTRAL 5,696 62,746 41,535
TOTAL 8,063 87,554 61,870
12 Month Comparison
MAY 21 6,708
JUN 21 9,510
JUL 21 10,251
AUG 21 9,910
SEP 21 9,338
OCT 21 9,174
NOV 21 7,938
DEC 21 7,348
JAN 22 8,214
FEB 22 7,787
MAR 22 9,531
APR 22 8,063
TOTAL 103,772
NEWPORT BEACH PUBLIC LIBRARY - APRIL 2022
REFERENCE
BALBOA
CdM
MARINERS
CENTRAL
6,000
7,000
8,000
9,000
10,000
11,000
MAY 21 JUN 21 JUL 21 AUG 21 SEP 21 OCT 21 NOV 21 DEC 21 JAN 22 FEB 22 MAR 22 APR 22
191567 184260 190391 168496
162510
157149
156521
163392
131445
7808870000
90000
110000
130000
150000
170000
190000
FY 11/12 FY 12/13 FY 13/14 FY 14/15 FY 15/16 FY 16/17 FY 17/18 FY 18/19 FY 19/20 FY 20/21
REFERENCE
27
APR 22 YTD 21/22 YTD 20/21
BALBOA 1,952 19,165 2,836
CdM 1,867 25,082 2,757
MARINERS *9,083 100,802 27,213
CENTRAL 28,407 283,936 61,340
TOTAL 41,309 428,985 94,146
12 Month Comparison
MAY 21 19,580
JUN 21 31,737
JUL 21 44,368
AUG 21 45,926
SEP 21 48,097
OCT 21 46,551
NOV 21 41,730
DEC 21 39,222
JAN 22 37,033
FEB 22 38,312
MAR 22 46,437
APR 22 41,309
TOTAL 480,302
* Mariners school gate count not consistently available.
NEWPORT BEACH PUBLIC LIBRARY - APRIL 2022
PATRONS SERVED
BALBOA
CdM
MARINERS *
CENTRAL
15,000
25,000
35,000
45,000
55,000
MAY 21 JUN 21 JUL 21 AUG 21 SEP 21 OCT 21 NOV 21 DEC 21 JAN 22 FEB 22 MAR 22 APR 22
1131330
1074933
1399841
1256238
1209719
1102106
1158344
935953
636072
145463100000
300000
500000
700000
900000
1100000
1300000
1500000
FY 11/12 FY 12/13 FY 13/14 FY 14/15 FY 15/16 FY 16/17 FY 17/18 FY 18/19 FY 19/20 FY 20/21
PATRONS SERVED
28
APR 22 YTD 21/22 YTD 20/21
BALBOA 93 756 245
CdM 332 2,462 220
MARINERS 529 4,454 1,028
CENTRAL 4,730 39,120 43,874
TOTAL 5,684 46,792 45,367
12 Month Comparison
MAY 21 3,837
JUN 21 3,474
JUL 21 6,798
AUG 21 6,707
SEP 21 7,405
OCT 21 4,226
NOV 21 3,559
DEC 21 2,754
JAN 22 1,747
FEB 22 2,847
MAR 22 5,065
APR 22 5,684
TOTAL 54,103
PROGRAM ATTENDANCE
NEWPORT BEACH PUBLIC LIBRARY - APRIL 2022
BALBOA
CdM
MARINERS
CENTRAL
1,500
2,500
3,500
4,500
5,500
6,500
7,500
MAY 21 JUN 21 JUL 21 AUG 21 SEP 21 OCT 21 NOV 21 DEC 21 JAN 22 FEB 22 MAR 22 APR 22
51570
51894
49977
64473 67646
69922
70430
68241
68078
52678
40000
50000
60000
70000
80000
FY 11/12 FY 12/13 FY 13/14 FY 14/15 FY 15/16 FY 16/17 FY 17/18 FY 18/19 FY 19/20 FY 20/21
PROGRAM ATTENDANCE
29
LIBRARY EXPENDITURES FY 2021-22
(May 2, 2022)
ACCOUNT DESCRIPTION
ORIGINAL
APPROP
REVISED
BUDGET
YTD
EXPENDED
MONTHLY
EXPENDED
AVAILABLE
BUDGET
I SALARY & BENEFITS
SALARY FULL-TIME REGULAR 2,954,186 2,822,057 2,252,497 216,689 569,560
SALARY PART-TIME 1,162,634 1,214,362 653,367 64,608 560,995
BENEFITS 2,143,211 2,327,883 1,845,197 189,655 482,686
SALARY & BENEFITS TOTAL 6,260,031 6,364,302 4,751,061 470,951 1,613,241
II MAINT & OPERATION
PROFESSIONAL SERVICE*164,393 198,621 172,427 15,381 26,194
UTILITIES 284,373 284,373 241,346 3,497 43,027
PROGRAMMING 5,500 5,000 1,892 169 3,108
SUPPLIES**81,970 66,807 55,509 6,462 11,298
LIBRARY MATERIALS 619,740 623,777 565,436 47,872 58,341
FACILITIES MAINTENANCE 184,686 181,764 129,012 21,237 52,752
TRAINING AND TRAVEL 10,681 9,581 770 203 8,811
GENERAL OPERATING EXPENSES***24,202 23,694 15,639 580 8,055
PERIPHERALS & SOFTWARE 5,000 27,891 27,891 0 0
INTERNAL SERVICE FUNDS 1,758,054 1,758,671 1,558,082 92,523 200,589
OFFICE EQUIPMENT 2,000 2,000 1,743 0 257
MAINT & OPERATION TOTAL 3,140,599 3,182,179 2,769,748 187,924 412,431
LIBRARY BUDGET TOTAL 9,400,630 9,546,481 7,520,809 658,874 2,025,672
*PROFESSIONAL SERVICES - INCLUDE OUTSIDE PRINTING, JANITORIAL, WINDOW SERVICE
**INCLUDES OFFICE , PROCESSING AND JANITORIAL SUPPLIES
***INCLUDES, ADVERTISING, DUES, EVENT INSURANCE
30
Previous
Agenda Date AGENDA ITEM Scheduled
Agenda Date
Ongoing Ongoing
Ongoing Ongoing
Ongoing Ongoing
Ongoing Ongoing
May 24, 2021 May 16, 2022
May 24, 2021 May 16, 2022
Jun 21, 2021 Jun 20, 2022
Jun 21, 2021 Jun 20, 2022
Jul 19, 2021 Jul 18, 2022
Jul 19, 2021 Jul 18, 2022
Aug 23, 2021 Aug 15, 2022
Aug 23, 2021 Aug 15, 2022
Sep 20, 2021 Sep 19, 2022
Oct 18, 2021 Oct 17, 2022
Oct 18, 2021 Oct 17, 2022
Nov 15, 2021 Nov 21, 2022
Dec 20, 2021 Dec 19, 2022
Jan 18, 2022 Jan 17, 2023
Feb 22, 2022 Feb 21, 2023
Feb 22, 2022 Feb 21, 2023
Mar 21, 2022 Mar 20, 2023
Apr 18, 2022 Apr 17, 2023
Apr 18, 2022 Apr 17, 2023
LAST
REVIEWED POLICY REVIEW
Jun 15, 2020 NBPL 12 Circulation Policy Jun 20, 2022
Jul 20, 2020 CC I-1 Library Services Policy (Council Policy I -1)Jul 18, 2022
Aug 17, 2020 NBPL 2 Collection Development Policy Aug 15, 2022
Sep 21, 2020 NBPL 9 Expressive Use Areas Sep 19, 2022
Nov 16, 2020 NBPL 6 Media Lab Use Policy Nov 21, 2022
Nov 16, 2020 NBPL 7 Sound Lab Use Policy Nov 21, 2022
Jan 19, 2021 NBPL 5 Newport Beach Public Library Internet Use Policy Jan 17, 2023
Jan 19, 2021 NBPL 11 Rules for Acceptable Use of Wireless Internet Connections Jan 17, 2023
Feb 16, 2021 NBPL 8 Display and Distribution of Materials Policy Feb 21, 2023
Mar 15, 2021 NBPL 1 Library Use Policy Mar 21, 2023
Apr 19, 2021 NBPL 13 Study Room Policy Apr 17, 2023
Jun 21, 2021 NBPL 4 Children in the Library Policy Jun 19, 2023
Aug 23, 2021 NBPL 14 Friends Meeting Room Aug 21, 2023
Nov 15, 2021 NBPL 15 Library Lecture Hall Nov 21, 2023
BOARD OF LIBRARY TRUSTEES MONITORING LIST
Lecture Hall Update
Policy Review (See List Below)
Election of Board of Library Trustees Officers/Trustee Liaisons
Marketing Update & Social Networking Update
Library Material Selection
Media Lab Update
Proposed Library Closures for Winter Holidays 2021
Branch Update - CDM
Youth Services Update
Information Technology Update
Literacy Program Update
Annual Budget - Approval
Branch Update - Balboa
Review Holidays / Meeting Schedule 2023
Branch Update - Mariners
Financial Report Comparison of Beginning Budget to End of the Year Amended Budget (Every June)
Annual Budget - Preliminary Review
Adult and Reference Services Update
Balboa Branch Replacement Update
Arts & Cultural Update
Newport Beach Public Library eBranch, Database and Downloadable Services Review
COVID-19 Update
Performance Review of Library Services Director (Closed Session)
31
RECOMMENDATION:
Ratify the City Manager’s proposed appointment of Melissa Hartson as Library Services Director.
DISCUSSION:
Per City Charter Section 708, Subsection (e), the Library Board of Trustees shall approve or disapprove the
appointment of the Librarian, who serves as the department head of the City of Newport Beach public
library system. Following a lengthy and open recruitment process that began earlier this year, City
Manager Grace Leung proposes the appointment of Melissa Hartson.
Ms. Hartson has more than 26 years of experience serving the Newport Beach Public Library (NBPL). She
started as a Library Page and has held positions in many of the department’s divisions including Youth
Services, Adult Services, Circulation, Technical Processing and Branch Services. She currently serves as the
Circulation and Technical Processing Coordinator and has also served as the acting Library Services
Manager since January 2022.
Ms. Hartson holds a Bachelor of Arts degree from the University of California, Irvine and a Master of
Library and Information Science from San Jose State University.
The recruitment process was managed by Alliance Resource Consulting, under the direction of the City’s
Human Resources Department. Based on a thorough review of Ms. Hartson’s written application
materials, and the results of her interviews and her presentation to the Board of Library Trustees, the City
Manager selected Ms. Hartson to be the next Library Services Director.
Should the Board ratify the appointment of Ms. Hartson, she would begin her new role with the NBPL on
May 21, 2022.
NOTICING:
This agenda item has been noticed according to the Brown Act (72 hours in advance of the meeting at
which the Board of Library Trustees considers the item).
TO: BOARD OF LIBRARY TRUSTEES
FROM: City Manager’s Office
Grace Leung, City Manager
(949)644-3001, gleung@newportbeachca.gov
PREPARED BY: Tara Finnigan, Assistant City Manager
TITLE: Appointment of Library Services Director
32
OVERVIEW:
The Newport Beach Public Library’s Media Lab opened to the public in November 2013 as part of the City
Hall project and library expansion. The Media Lab equipment and software provide professional-grade
services to meet the needs of the community.
Media Lab
The Media Lab, which is comprised of computer workstations and the Sound Lab, provides specialized
software and equipment. The age range of the primary users is 15-35 years old. The Media Lab introduces
a segment of the population to public libraries that are generally less inclined to rely on library services.
The use of the Media Lab resources is free, thanks to generous funding from the Newport Beach Public
Library Foundation. In March and April of 2022, the Macs were all updated, as was some of the software
to be compatible with the new operating system. The keyboard and interface were replaced in the Sound
Lab.
Patrons have access to specialized software such as: Adobe Creative Cloud, Adobe Illustrator, Adobe Flash,
Pro Tools, GarageBand, Audition, Final Cut Pro, iMovie, iPhoto, Adobe Photoshop, Adobe After Effects,
Adobe Encore, Adobe Premiere Pro, Adobe Dreamweaver, Adobe Contribute, Adobe Fireworks, Adobe
Creative Cloud, AutoCAD, and Adobe InDesign. Patrons can use workstations to create a movie or comic,
mix an album, edit film and video, build a website, and aid in graphic design. The Media Lab offers
equipment and computer software designed to make digital copies of VHS tapes, audio cassettes, LPs,
photos, slides, film (stills only), and negatives.
Tech Toys
The Tech Toys collection of circulating equipment, launched in May 2016, continues to circulate well.
Librarian I Alex Jenkins and Library Assistant Chris Hennigan have been refreshing the Tech Toys collection
to add new items that patrons have requested. The library added five mobile hotspots in February of 2020
that have been popular. Also added were several devices for recording music at home and classic video
gaming systems.
NOTICING:
This agenda item has been noticed according to the Brown Act (72 hours in advance of the meeting at
which the Board of Library Trustees considers the item).
TO: BOARD OF LIBRARY TRUSTEES
FROM: Library Services Department
Tim Hetherton, Library Services Director
(949) 717-3810, thetherton@newportbeachca.gov
PREPARED BY: Rebecca Lightfoot, Adult Services Coordinator
TITLE: Media Lab Update – May 2022
33
DISCUSSION:
Marketing Specialist Maria Nicklin will provide the annual briefing on Library marketing and social media
activities.
NOTICING:
This agenda item has been noticed according to the Brown Act (72 hours in advance of the meeting at
which the Board of Library Trustees considers the item).
ATTACHMENT A: NBPL Marketing and Social Networking Update
TO: BOARD OF LIBRARY TRUSTEES
FROM: Library Services Department
Tim Hetherton, Library Services Director
(949) 717-3810, thetherton@newportbeachca.gov
PREPARED BY: Maria Nicklin, Marketing Specialist
TITLE: Marketing and Social Networking Update
34
NBPL MARKETING UPDATEMAY 2022ATTACHMENT A35
I thought the most efficient use of our 15 minutes of marketing-focused time today would be to pick up where we left off last May. But before we go there, I wanted to take a quick look at the marketing goals as outlined last year. Those goals are a constant reminder of where we are, where we’re going, and what we’re trying to achieve. OVERVIEW36
The next steps shown at right are from May of 2021 and will serve as today’s marketing agenda – looking back over the last year and then looking forward. LOOKING BACK & LOOKING FORWARD37
WEBSITELet’s begin with the website – which is the foundation of any marketing strategy. The Library’s site has undergone a refresh over the last year, and continues to be fine tuned on a daily basis.The Library’s site is currently tied to the City’s site and remains a fairly rigid template. But we’ve managed to find creative workarounds --solutions when we hit a dead end. Kind of like crawling in through a window when the door is locked. Last year, we changed the color scheme and fine tuned the layout. This year we continue to add new photography and streamline. Twice-monthly web team meetings along with daily updates ensure the site –with a multitude of moving parts –operates efficiently. 38
EMAIL MARKETING•When I started at the Library a year and a half ago, our email open rate was 15%. Today it’s 41%. •I attribute this to strong subject lines, not bombarding people with too many emails, sending content of interest to our readers, and a clean/modern design. •The average industry open rate is 17% •The subject line of this email was “Laguna Beach 1968” – which I borrowed from the first page of the book. The subhead was “Peace love and mystery in a sleepy beach town.” •This email had a 47% open rate, helping to lead to a sold-out event an entire month out.•Email marketing is our strongest marketing tactic – proven time and again when programs fill up within 30 minutes of an email going out. 39
Marketing efforts are repeated across platforms – in this case, a website home page banner ad.
40
SOCIAL MEDIAOver the last year, we’ve given social media a fresh look, in keeping with the rest of our branding. We’ve focused on strong visuals, a distinct voice, and growing this audience.Our Instagram audience increased by about 700 followers in the last year. It took 6 years to get to 1300 followers, and one year to get to 2,000. The value of this is that when we post something, whether it be about an event, book recommendation or program, we’re immediately reaching our target group. Instagram in particular is a strong marketing tactic in our toolbox.41
•The design and copy on this postcard were very deliberate. The photograph almost dared people to ignore it. And the text promises what people need to hear to part with their email address: smart content, not too much and not too often. •Since this card was put out about 3 weeks ago, our email sign ups have jumped by approximately 70%. •A company’s email list is their marketing muscle. Continuing to grow that list is an essential part of strategic marketing. •Our list is currently at 26,000+ and with this card, we’re adding approximately 400 more each month. •This campaign was not limited solely to the printed card but rather digital elements were used along with it. There’s a banner ad on the website along with digital signage. CASE STUDY42
ATTENTION-GETTING DESIGNThe surest way to grab a kid’s attention is by getting their mom’s attention first – and strong design helps to make that happen. 43
Tying our Summer Reading Program to our beach community speaks directly to this audience. These images feel personal, where one could actually picture themselves here. GOING LOCAL44
BUILDING A PHOTO LIBRARY45
WHO IS DOING IT RIGHT AND HOWA children’s author: www.oliverjeffers.comI’m always watching what others are doing in the Library marketing space -- but more importantly, I’m watching who is doing it right and how – in any space. The best of the best in books, publishing, and everything else. Following are three superb examples: an international children’s author, a local surfer/artisan, and a non profit. What do they have in common? Exceptional imagery, clean design, and great storytelling. 46
A Newport Beach surfer/artisan: www.slightlychoppy.comWHO IS DOING IT RIGHT AND HOW47
And a non-profit: www.surfrider.orgWHO IS DOING IT RIGHT AND HOW48
MODERN VOICE, MODERN LOOKWonder Woman and Batman are both vintage and modern at once, a bit like our Library. In the case of this banner ad, it’s a matter of getting the attention of our reader. 49
INSPIRED WORDSThe Library’s voice is meant to inform, educate, and inspire. We leaned on a wise bear and bald ten year old to effectively communicate our message in these two Instagram posts, which surprisingly had the highest engagement of anything we’ve posted to date. 50
•Continue to refine and strengthen the NBPL brand, brand persona, style, and voice •Design NBPL graphics that will be immediately recognizable as the Library’s•Continue building an exceptional photo library•Continue growing our email list + social media•Identify, engage, and win over new audiences•Focus on inspired storytelling – effectively communicating the NBPL brand in words and imagesNEXT STEPS: 2022/202351
Chair Watkins’ report: Library Live Committee Notes for
Tuesday, May 3, 2022 Meeting, 9:30 AM:
Below is a summary of actions taken at the Tuesday, May 3, 2022 (9:30 AM) ’22 wrap-up meeting of the
Library Live Committee held at the Newport Beach Country Club and hosted by Ms. Tammy Tang (thank
you, Tammy!):
(1)Those in attendance were: Tammy Tang, Jerry Kappel, Kunga Upshaw, Loren Blackwood, Adrian
Windsor, Karen Clark, Ann Stephens, Patty Dreyfus, Dorothy Larson, and Paul Watkins.
(2)We exceeded the approx. $70K budget by about $30K thanks to special donations from
supporters of Library Live.
(3)Karen announced that we tentatively have a “namer” of the Library Lecture Hall; legal
paperwork is in process; another large donation has been received; if all goes well, we may be
about 2/3rds of the way toward the Foundation’s commitment in the public/private partnership
with the City.
(4)Kunga is lining up ’23 speakers; list will be provided once we have commitments.
(5)This summer we hope to explore strategic alliances with groups like Oasis, Vivante, other senior
groups, and other groups/schools/etc. to ramp up attendance for each ’23 Library Live speaker
to the approx 200 level while we await the Lecture Hall construction which will permit 300 folks
in attendance. When the LLH first opens, we expect good attendance; the key, however, is to
sustain the good attendance by appropriate marketing and other strategies after the opening of
the Hall.
(6)The meeting concluded at 10:50 AM. Meetings of the Committee later this year will take place
on September 13, 2022, October 4, 2022, November 1, 2022, and December 6, 2022.
Thank you.
Paul Watkins, BLT Library Live Liaison
52