HomeMy WebLinkAbout01-07-2013-BLT-AGENDA PACKET1
CITY OF NEWPORT BEACH
Board of Library Trustees AGENDA
Newport Beach Public Library – 1000 Avocado Avenue, Newport Beach
Monday, January 7, 2013 – 5:00 p.m.
Board of Library Trustees Members:
Jill Johnson-Tucker, Chair of the Board
Jerry King, Vice-Chair of the Board
Stephanie Murguia, Secretary of the Board
Eleanor Palk
Robyn Grant
Staff Members:
Cynthia Cowell, Library Services Director
Tim Hetherton, Library Services Manager
Elaine McMillion, Administrative Assistant
___________________________________________________________________________________________
1) CALL MEETING TO ORDER
2) ROLL CALL
Placement of Time Capsule at Central Library Construction Site
3) PUBLIC COMMENTS
Public comments are invited on agenda items. Speakers must limit comments to five (5) minutes. Before
speaking, we invite, but do not require, you to state your name for the record. The Board of Library
Trustees has the discretion to extend or shorten the speakers’ time limit on agenda or non-agenda items,
provided the time limit adjustment is applied equally to all speakers. As a courtesy, please turn cell phones
off or set them in silent mode.
4) APPROVAL OF MINUTES – December 3, 2012, Regular Meeting
5) CURRENT BUSINESS
All matters listed under CONSENT CALENDAR (1 - 4) are considered to be routine and will all be enacted
by one motion in the form listed below. The Board of Library Trustees has received detailed staff reports
on each of the items. There will be no separate discussion of these items prior to the time the Board of
Library Trustees votes on the motion unless members of the Board of Library Trustees, staff or the public
request specific items to be discussed and/or removed from the Consent Calendar for separate action.
Members of the public who wish to discuss a Consent Calendar item should, upon invitation by the Board
of Library Trustees Chair, state their name and item number.
A. CONSENT CALENDAR
1. Customer Comments – Monthly review of evaluations of library services through suggestions and
requests received from customers.
2. Library Activities – Monthly update of library events, services and statistics.
3. Expenditure Status Report – Monthly expenditure status of the Library’s operating expenses;
services, salaries and benefits by department.
4. Board of Library Trustees Monitoring List – List of agenda items and dates for monthly review of
projects by the Board of Library Trustees.
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B. ITEMS FOR REVIEW AND POSSIBLE ACTION
1. Discussion and Possible Appointment of One or Two Board of Library Trustees to Serve on a
Committee for Possible Art in Public Places - Continued discussion from the December 3, 2012
Board of Library Trustees meeting, and possible vote on this appointment. This is for the purpose of
Board of Library Trustees having input on those public art pieces that might be installed at Library
facilities.
2. Discussion of Potential Give-Aways for the Civic Center / Library Expansion Opening - Will be
discussing several ideas including note cards, thumb drives, and other suggested things.
C. MONTHLY REPORTS – No written reports created prior to the Board of Library Trustees Meeting
1. Civic Center Update – Review of recent construction activities in and out of the Central Library.
2. Library Services Director Report – Report of Library issues regarding services, customers and staff.
3. Friends of the Library Liaison Report – Trustee Eleanor Palk’s report on items discussed at the most
recent Friends of the Library Board’s monthly meeting.
4. Library Foundation Liaison Report – Vice-Chair Jerry King’s update of the most recently attended
Newport Beach Public Library Foundation Board monthly meeting.
5. DSLS Liaison Report – Trustee Jill Johnson-Tucker’s update from her attendance at the Distinguished
Speakers Lecture Series Committee’s monthly meeting.
6) BOARD OF LIBRARY TRUSTEES ANNOUNCEMENTS OR MATTERS WHICH MEMBERS WOULD LIKE
PLACED ON A FUTURE AGENDA FOR DISCUSSION, ACTION OR REPORT (NON-DISCUSSION ITEM)
7) PUBLIC COMMENTS ON NON-AGENDA ITEMS
Public comments are invited on non-agenda items generally considered to be within the subject matter
jurisdiction of the Board of Library Trustees. Speakers must limit comments to three (3) minutes. Before
speaking, we invite, but do not require, you to state your name for the record. The Board of Library Trustees
has the discretion to extend or shorten the speakers’ time limit on non-agenda items, provided the time limit
adjustment is applied equally to all speakers. As a courtesy, please turn cell phones off or set them in the silent
mode.
8) ADJOURNMENT
This Board of Library Trustees is subject to the Ralph M. Brown Act. Among other things, the Brown Act requires that the Board of Library
Trustees agenda be posted at least seventy-two (72) hours in advance of each regular meeting and that the public be allowed to comment on
agenda items before the Board of Library Trustees and items not on the agenda but are within the subject matter jurisdiction of the Board of Library Trustees. The Board of Library Trustees may limit public comments to a reasonable amount of time, generally three (3) minutes per
person.
It is the intention of the City of Newport Beach to comply with the Americans with Disabilities Act (“ADA”) in all respects. If, as an attendee or a
participant at this meeting, you will need special assistance beyond what is normally provided, the City of Newport Beach will attempt to
accommodate you in every reasonable manner. If requested, this agenda will be made available in appropriate alternative formats to persons
with a disability, as required by Section 202 of the Americans with Disabilities Act of 1990 (42 U.S.C. Sec. 12132), and the federal rules and
regulations adopted in implementation thereof. Please contact the City Clerk’s Office at least forty-eight (48) hours prior to the meeting to inform
us of your particular needs and to determine if accommodation is feasible at (949) 644-3005 or cityclerk@newportbeachca.gov.
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CITY OF NEWPORT BEACH
Board of Library Trustees Minutes
Regular Meeting
December 3, 2012 – 5:00 p.m.
The agenda for this Board of Library Trustees Meeting was posted Thursday, November 29, 2012
at 5:15 p.m. on the City Hall Bulletin Board located outside of the City of Newport Beach
Administration Building.
CONVENED AT 5:01 p.m.
CALL MEETING TO ORDER
Chair Johnson-Tucker called the meeting to order.
ROLL CALL
Roll call by Administrative Assistant Elaine McMillion.
Trustees Present: Jill Johnson-Tucker, chairing the meeting
Jerry King
Robyn Grant
Trustees Absent: Eleanor Palk
Stephanie Murguia
Staff Present: Cynthia Cowell, Library Services Director
Tim Hetherton, Library Services Manager
Melissa Kelly, Support Services Coordinator
Natalie Basmaciyan, Reference Supervisor/Adult Services Coord.
Elaine McMillion, Administrative Assistant
NBPL Foundation Present: Tracy Keys, NBPL Foundation Executive Director
Public Present: Jim Mosher, Resident
PUBLIC COMMENTS ON AGENDA ITEMS
Prior to the meeting Jim Mosher emailed four pages of type-written commentary on six of the listed
agenda items. He verbally commented on the following three of these six agenda items:
Item 3. Public Comments
Item 5.B.2. NBPL Foundation Update on Naming Opportunities in the New Library Space.
Item 5.B.3. Discussion and Possible Appointment of One or Two Board of Library Trustees
to Serve on a Committee for Possible Art in Public Places
Chair Johnson-Tucker thanked him for his comments which had been distributed by email to all
Board of Library Trustees prior to the meeting.
APPROVAL OF MINUTES
It was moved, seconded and passed (Trustee Grant/Trustee King) to approve the meeting
minutes from the Board of Library Trustees Meeting of November 5, 2012. Motion carried by
acclamation.
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CURRENT BUSINESS
Consent Calendar Items – The Board of Library Trustees Monitoring List items were reviewed.
The Board of Library Trustees asked staff for a suggested list of dates to consider at the next
meeting, and to sort them chronologically.
It was moved, seconded and passed (Trustee Grant/Trustee King) to accept the consent
calendar items. Motion carried by acclamation.
Items for Review and Possible Action
Discussion of Library Closures on December 26, 2012 – The City will be closed all day on Monday,
December 24, Tuesday, December 25, Monday December 31, and Tuesday, January 1 for the
holidays. The Central Library will be closed to the public for construction from Saturday, December
22 through Sunday, January 6. The Balboa, Corona del Mar, and Mariners branches will remain
open during the Central Library closure, and any staff members who wish to work and have not
scheduled time off may work at the branch locations. Staff may work at the Central Library on
December 26 through December 28. There is a possibility that the power will need to be turned off
at Central on December 27 and 28, and if so, staff would not be able to work at Central and may
work at the branches. In considering this information, the Board of Library Trustees made the
following motion:
It was moved, seconded and passed (Trustee King/Trustee Grant) to reverse the previous
motion of making December 26 a possible day of closure and to remain open on December 26.
Motion carried by acclamation. (Original motion was made and passed at a regular Board of
Library Trustees meeting on August 6, 2012).
Library Services Director Cynthia Cowell introduced Natalie Basmaciyan who was recently
promoted to Reference Supervisor/Adult Services Coordinator.
NBPL Foundation Update on Naming Opportunities in the New Library Space. – Tracy Keys asked
to table this item until all five Board of Library Trustees have had a chance to spend time viewing
all potential naming locations.
It was moved, seconded and passed (Trustee Grant/Trustee King) to continue this item at a
future meeting, date unspecified, in which all Board of Library Trustees are present and have had
an opportunity to view the proposed naming locations. Motion carried by acclamation.
Discussion of Possible Appointment of One or Two Board of Library Trustees to Serve on a
Committee for Possible Art in Public Places – The Board discussed the opportunities for
installation of indoor and outdoor art in City parks, Civic Center and Library. Pictures and
specifications of the two potential sculptural art pieces being offered to the City via the Arts
Commission, by Deutsche Bank were reviewed. The Board discussed their desire to wait until the
Civic Center and Library expansion are complete to determine whether there are appropriate
locations within the Central Library to display the proposed artwork. Some examples of artwork
displays at other libraries will be researched by staff and brought to the next Board of Library
Trustees meeting for review. The proposed donation of art from Deutsche Bank will possibly be
brought to the City Council in a January 2013 meeting (date uncertain) by the City Arts
Commission. The Board also discussed that the details involved and the structure needed for an
Art in Public Places Committee, as proposed by the Arts Commission, would take additional time to
discuss and will continue the discussion regarding appointment of a Trustee(s) to such a
committee at the January 7, 2013 Board of Library Trustees meeting.
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It was moved, seconded and passed (Trustee King/Trustee Grant) to table this agenda item
and continue discussion at the Monday, January 7, 2013 Board of Library Trustees Meeting.
Motion carried by acclamation.
Monthly Reports
Civic Center Update – The Tuesday, December 11 City Council Meeting is scheduled to be held in
the new Civic Center Council chamber. There are only 140 seats and attendees are urged to
consider this if they would like a seat. Details on the Library’s window installation, the proposed
plans for staff working at Central in an open construction site during the closure, and the expansion
furniture delivery timeline were discussed.
Library Services Director Report – The Corona del Mar Christmas Walk brought in a crowd of
approximately 580 attendees to the Corona del Mar branch library, which was about 150 more than
the previous year. RFID tagging will continue in the Children’s area at Mariners during the school
holiday closure. By the end of the current week, tagging of the books at the Central Library will be
completed, and then staff will move on to the audio and visual materials. Staff was commended for
their diligent work on this project.
Friends of the Library Liaison Report – Nothing to report.
Library Foundation Liaison Report – Nothing to report.
DSLS Liaison Report – A successful Foundation event was held for current and potential sponsors.
Speakers are confirmed for the 2013 DSLS events which are scheduled to begin in February.
Speakers include: Sherry Turkle, Adam Gopnik, Alexander McCall Smith, Anna Quindlen, and
Barry Ritholtz.
BOARD OF LIBRARY TRUSTEES ANNOUNCEMENTS OR MATTERS WHICH MEMBERS
WOULD LIKE PLACED ON A FUTURE AGENDA FOR DISCUSSION, ACTION OR REPORT
(NON-DISCUSSION ITEM)
Director Cynthia Cowell asked that we extend our sympathies to Tina Watson and adjourn the
meeting in her husband George Watson’s memory.
NBPL Foundation Update on Naming Opportunities in the New Library Space
Meeting date to be determined
Give-aways for the Civic Center / Library Expansion Opening
Monday, January 7, 2013
PUBLIC COMMENTS ON NON-AGENDA ITEMS
Mr. Mosher noted his concern over the fate of donated books. He noted that some of these
donations are dumped into trash bins. He suggested that the discarded donations be put in an
area away from public view. The Board thanked Mr. Mosher for his comments. Staff noted
guidelines for donations and reasons why some donations are discarded.
ADJOURNMENT – 6:00 p.m.
Submitted by: _________________________________________________
Chair Signature for Approval of Minutes
COMMENT #
Date Received
Source of Comment
Staff Member Assigned To
Staff Member Title
Date Responded to Customer
1
11/19/2012
Comment Form - Written
N/A
N/A
N/A
2
11/21/2012
Comment Form - Written
Heather Hart
Mariners Branch Librarian
11/28/2012
3
11/20/2012
Walk-In
Tim Hetherton
Library Services Manager
11/28/2012
NEWPORT BEACH PUBLIC LIBRARY CUSTOMER COMMENTS
DECEMBER 2012
COMMENT RESPONSE
A Corona del Mar resident and Friend of the Library came into Admin today and asked if the Library
would be interested in “Lending Cake Pans”?
She has numerous character cake pans and said that “other libraries do this” and she thought it
would be a good idea. She would donate her cake pans if we wished to do this type of lending.
Tim Hetherton responded to the customer by phone as follows: I thanked the
customer for her generous offer to donate her collection of cake pans to the
Library to serve as the basis of a circulating collection. I explained that the Library
was unable to circulate that type of collection due to processing and staging
issues. The customer thanked me and praised the Library for the great job we are
doing, and I thanked the customer for her long service to the Library as a member
of the Friends.
Thank you Shelly, Susie, Claire, Judy, Liz, Michael for outstanding check out service at Mariners.No Contact Information Given
Heather Hart responded to the customer by email as follows: This is in response
to your recent comment form at the Mariners Public Library. You asked that we fix
the computer mice. At this time we have no plans to change the computer setup.
However, if you ever encounter a mouse that is not working properly, please let
the librarian know right away - we are happy to change out faulty equipment.
There is also a way to change the mouse button setting, and a staff member
would be happy to show you this feature. Thanks for using the Newport Beach
Library, and please let me know if you have any other questions or concerns.
Fix the mice! I'm left handed; the (***) side buttons interfere! HATE THEM !!
1
COMMENT #
Date Received
Source of Comment
Staff Member Assigned To COMMENT RESPONSE
4
11/28/2012
Email
Melissa Kelly
Support Services Coordinator
11/29/2012
Addendum to 4
5
11/30/2012
Email
Melissa Kelly
Support Services Coordinator
12/3/2012
6
12/3/2012
Comment Form - Written
Melissa Kelly
Support Services Coordinator
12/6/2012
THANKS! APPRECIATED. HAPPY, WITH YOUR DIPLOMACY AND CUSTOMER RELATIONS.
Alphabetizing movies into genre inconveniences the patron - many don't know the appropriate genre
of the movie whose title they know - it would've saved everyone time to have indentified the movie by
genre AND LEFT THEM IN THE ALPHABETICAL ORDER THEY'D ALREADY BEEN ARRANGED
IN. What you authorized was a waste of time and money. A real shame in an era of municipal
services recession.
Melissa Kelly responded to the customer by email as follows: Thank you for
taking the time to express your thoughts about the Library’s decision to change
the shelving arrangement of movies. I understand your point of view about
keeping them in Alphabetical order and I agree that this is a good arrangement for
those who know exactly which movie that they want to select. We have, however,
found that many of our customers use this as a browsing collection, looking for
something that they would like, but haven’t yet seen and maybe never heard of.
For these customers the categories work well because they can go to the genre
section for the types of movies they enjoy best or that they are in the mood to see
and select a title from that smaller group rather than going through the whole
alphabet. For those who are looking for a specific title, you can look the title up in
the on-line catalog or ask staff to find the classification where that movie can be
found.
DEAR MELISSA, WILL YOU KINDLY, MENTION, AGAIN, TO YOUR STAFF, TO DIRECT,
MOTHERS AND FATHERS, WITH THEIR CHILDREN, TO THE PLACES PROVIDED, FOR THE
LITTLE ONES. I CAN'T TELL, YOU, HOW, THIS IS, BEING IGNORED AND ABUSED.
I HATE TO THINK, THE VERY WORST CASE SCENARIO, WHEN, FOR UNKNOWN
REASONS, A PARENT, DOES NOT WANT TO TAKE AND BE, WITH THEIR CHILD, IN THE
TOTS OR TEENS AREA BUT SEVERAL HAVE ADAMANTLY, NASTILY, TOLD ME, TO "MYOB",
WHEN I VERY, GENTEELY, SUGGEST, SAME.
ALSO, IT WOULD BE GREAT, IF THEY WOULD MENTION, TO THE PRIVATE (QUIET*
STUDY ROOM, OCCUPIERS, (TUTORS* AND STUDENTS*), [AS THEY ARE USHERED, INTO
THE ROOM], TO KEEP THE NOISE, DOWN, AS IT DOES, COME OUT, ON THE FLOOR.
THIS IS OUT OF CONTROL AND NOT BEING ADEQUATELY, ADDRESSED.
Melissa Kelly responded to customer by email as follows: The Library does have
a room specifically designed for children with materials appropriate to their ages,
but they are also welcome to use any part of the Library. Many parents/caregivers
bring the children into the Library to use the kid’s room and to also use the adult
resources for themselves. They cannot leave their children alone in the Library so
they must have the kids accompany them to the other areas of the Library in order
to get Library books or use the computers to meet their own needs.
If the problem is that a customer and/or their children are being disruptive, then
staff should be talking the parent and letting them know that the noise or behavior
is interfering with other customer’s use of the Library. Please remember that this
is not a strictly quiet place. We even had to take down our “Quiet Area” signs so
as not to give false hope during the construction period. The Sword Reading
Room at the south east end of the 2nd floor should still be a fairly quiet area for
customers to use. We do, however, remind people that the frequent use of the
stairs at the end of the building has created a different atmosphere at that end of
the building, which we cannot change until the construction is completed and the
main staircase is open for use.
I am sorry that we cannot provide a more quiet atmosphere at this time, but
hopefully construction will end in the next few months and we can again look into
designating an area of the second floor as a “Quiet Zone”.
I visit this particular library branch on a frequent basis. I have noticed, particularly since the time
change, that it is "extremely dark" outside this library due to a lack of sufficient lighting. There are
some very off-color characters that visit this library, and it makes me nervous having to return to my
vehicle in the dark. I also do not like having to leave my vehicle unattended in the parking lot while I
am working indoors. PLEASE do something about this immediately. This is very dangerous on so
many levels. Sincerely
Melissa Kelly responded to the customer by email as follows: Thank you for
sharing your concerns about the outdoor lighting at the Mariners Library. We will
have someone check the current lights to ensure that they are all working and that
they are all coming on at a proper time in the evening.
In the past, we have looked into adding more lights in that parking lot, but we are
face with restrictions because the Library is located in a residential area. We will
have the City staff take another look at this building to see if there is anything new
that they can recommend.
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COMMENT #
Date Received
Source of Comment
Staff Member Assigned To COMMENT RESPONSE
7
11/29/2012
Email
Debbie Walker
Youth Services / Branch Coordinator
12/3/2012
I have a heart to help and encourage kids. I have been Live Scan fingerprinted for working in this
ministry at my church and can provide you with references including the youth pastor at my church
whom I work directly under. The references I would provide have seen me work extensively with kids
and have know me very well personally for a long time. You would be welcomed and encouraged to
telephone my references at anytime now or in the future. I always glad to show you my California
Drivers License, and for you to run extensive background checks on me including doing Live Scan
fingerprinting on me now or in the future at anytime. I have no points on my driving record, and I have
never had any misdemeanors or felonies in my life. I have never been in trouble with the law. I have
never done drugs or smoked in my life. I do not drink alcohol. I pay my bills on time, have good
credit, and have no loans or debts. I keep my things clean and tidy and have good hygiene. I am a
kind, caring, honest, ethical, responsible person who wants to model this to kids. I had worked in
computer service sales for many years heading up sales and marketing departments and programs
for small companies. I have done very well in investing my money. Therefore, I now have enough
money to live on for the rest of my life, so I will not have to work a paid job again even at age 52. I
want to spend a lot of my time doing this above kind of volunteer work. Please think about it, and
you can call me at my home telephone number
xxx-xxxx Mondays-Fridays. I am usually not home on Saturdays and Sundays.
If I am not there when you call, please leave me a message with all your best telephone numbers and
best times to reach you, so I can call you back at your convenience. I am always really glad to
answer any questions or concerns you have or discuss anything with you. Thank you for your time,
and I will really forward to hearing from you. Thanks and you take care.
Customer's final response to
Debbie Walker
Thank you for your response and information. I really appreciate this. Thanks, and you take care.
I read your website and found your organization to be really great, interesting, and touching. My
name is xxxxxx xxxxx, my telephone number is xxx-xxxx, and I am a free, Live Scan fingerprinted
background checked, kind, caring, reliable, loyal, well-organized, honest kid's childcare volunteer,
kid's tutor volunteer, and kid's mentor volunteer with good references. I want to always be a very
good role model for kids, hang out with them, encourage them, listen to them, talk with them, do
outdoor and/or indoor activities with them, and/or help with them with their school work. I will always
treat kids and everyone else with great kindness and respect. I treat people the way I liked to be
treated. Kids care more about how much you care about them than how much you know. You have
to earn their trust and respect and be a good friend to them to be effective with them. I am offering
this service for free because I have a heart for these kids. Also, I want to help and make these kids
feel that they are valued and loved by others and me. I want to help these kids to do the best in life.
For about the last 8.5 years, I have been volunteering in children and youth ministry at my church
and have been leading my own small group of kids during almost that whole time. In small groups,
we talked about what we have been learning in large group, get to know one another, and pray
together. The small group leader is a mentor and tutor for the kids. I have also helped out with games
and teaching in large group. I have really like and been successful in being a small and large group
leader and working with the kids overall.
Debbie Walker responded to the customer by email as follows: We do appreciate
your interest in the library and offer to volunteer working with children, but City of
Newport Beach policy dictates that adult volunteers do not work with children. We
do have other volunteer opportunities available at the library in other departments.
You may contact Jana Colver, the Volunteer Coordinator at 949-717-3824 to find
out what we have available.
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COMMENT #
Date Received
Source of Comment
Staff Member Assigned To COMMENT RESPONSE
8
12/3/2012
Comment Form - Written
Melissa Kelly
Support Services Coordinator
12/11/2012
9
12/4/2012
Comment Form - Written
Melissa Kelly
Support Services Coordinator
12/10/2012
10
12/10/2012
Comment Form - Written
Debbie Walker
Youth Services / Branch Coordinator
N/A
11
12/10/2012
Comment Form - Written
Melissa Kelly
Support Services Coordinator
12/13/2012
12
12/16/2012
Comment Form - Written
Cynthia Cowell
Library Services Director
12/17/2012
Please don't charge $1 per day on old videos. Thx.Melissa Kelly responded to the customer by email as follows: Thank you for
taking the time to share your thoughts about the fines on older DVDs. I feel that
this is a part of our fine structure that we should look at. We will consider the
impact of this change and make a proposal to the Library Board. The Board
makes the final decision on the fine and fee structure for the Library. Thank you
for using the Library.
I am a Girl Scout from Troop 405. We are holding a book drive to collect books for an
underprivileged school in L.A. We are working with Access Books. I was wondering if I could put a
donation box at the library so people can donate books. Our dates for collecting the books are
January 14-28. We are looking for any books to help build a library for the school. Your help would
be greatly appreciated. I am looking forward to talking with you soon. Sincerely.
Cynthia Cowell responded to the customer by email as follows: Hello, and thank
you for your email. Congratulations to you and your Girl Scout troop for working
on this very worthy project to help build a library in a school in Los Angeles.
Unfortunately, we will be unable to assist you by putting a box out for book
donations at any of our libraries. We have an organization called Friends of the
Library that helps make our libraries better by accepting used book donations to
sell in their store. It might be useful to know that they send all of the books that do
not sell in their quarterly sales to U.S. military troops overseas or to hospitals
down at Camp Pendleton, so donations do go to people who need them outside of
the library. I wish you good luck with your collections and sincerely hope that you
are able to help build up that school library. Sincerely, Cynthia Cowell
If you have people like BG who went out of her way to help one would come to NPL every time.
Bernadette Gilliam Thank You God Bless.
Debbie Walker responded to the customer by letter as follows: I received the
comment form you wrote regarding Bernadette. You stated that she went “out of
her way to help” and if all staff did that, “one would come to NPL every time.” I
have shared your comments with Bernadette. We appreciate you taking the time
to acknowledge her performance. It is a top priority for all staff members of
Newport Beach Public Libraries to provide thorough and excellent customer
service. We thank you for your use of the library and your comments.
For long audio books say over 20 cds, please consider a longer check out period. For ex. The 3rd
Game of Thrones book was 39 cd's. Not practical for 3 weeks. Most come back very late.
Melissa Kelly responded to the customer by email as follows: Thank you for your
suggestion in regards to the longer audio books. I agree that the books with so
many discs and playing hours are difficult to get through in a 3 week period. If
there are no other customers waiting for that audio book, it is renewable twice
which would extend your use to a total of 12 weeks. If there are requests for that
book we do need to limit the checkout time to the 3 weeks in order to give
everyone a chance to use it.
Although the audio books that have greater number discs are more expensive, we
will work on making sure that we have enough copies to fill our normal holds ratio.
Thank you for using your Library.
Polite and very helpful employees. Please increase the fine for overdue RENTAL books to at least
$3 - 5 per day. Many people take advantage of your low fines and fail to return the books within a
reasonable time.
Melissa Kelly responded to the customer by email as follows: Thank you for filling
out the Library’s comment form. We are glad that you use our Rental Book
program. I understand that it can be frustrating to see that another customer is
keeping one of these books an extended length of time since this is a collection
designed to eliminate long waits. With the loan period for a rental being 1 week
as opposed to the 2 week loan of the same title that is not a rental, customers
often need the extra time to read the book or forget that the book came from the
rental shelf and that they need to return it sooner than other items. Few of the
overdue rental books are more than 1 weeks late. Although the overdue book is
out longer than the original loan period it still moves the book on to another
customer more quickly than a book that is in our Hold System and we do feel that
the standard .25 cent per day fine is fair. Please feel free to contact me if you
have any further questions or suggestions.
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1
NEWPORT BEACH PUBLIC LIBRARY
To: Board of Library Trustees
From: Cynthia Cowell, Library Services Director
Re: Report of Library Activities
____________________________________________________________________________________
CYNTHIA COWELL, LIBRARY SERVICES DIRECTOR
Predictably, October passed quickly and November was upon us before we knew it. To begin
the month, we held interviews for the vacant Librarian III position just before leaving for the
California Library Association Conference in San Jose, November 2 – 4. On the 5th, Tim
Hetherton and I interviewed the top four candidates for the vacant Librarian III position. We
were also privileged to host Walter Stahr on the 5th and heard a great presentation on his book
Seward: Lincoln’s Indispensible Man. On the 13th, I met with Debbie Walker, Heather Hart,
and Andrea Jason to discuss the holiday schedule and RFID implementation at all three branch
locations. On the 15th, I attended a meeting of the Orange County Library Directors, hosted by
Stephanie Beverage at Huntington Beach Public Library. We welcomed our new Librarian III,
Natalie Basmaciyan, with a lunch on the 19th, just in time for her to be out on scheduled leave
for the Thanksgiving holiday. On the 27th, I attended the City Council meeting where the Arts
Commission handed out checks for City Arts Grants.
TIM HETHERTON, LIBRARY SERVICES MGR / CIRC & TECH PROCESSING COORD.
Bilbary
The Library is now participating in a new service that allows public libraries to offer eBook
purchases to customers, and the library will receive half the profits. The vendor is called
Bilbary.
Bilbary works with most of the major publishers, and they sell their eBooks at a lower cost than
Amazon. The library has added a button and a link to Bilbary on our Downloadable Books
page, and when our customers purchase eBooks through them by using the link from our site,
Bilbary tracks the commission and then the library gets half the profits. Bilbary offers their
service as an alternative to waiting to borrow the eBook.
Zinio
The Library is considering the addition of Zinio to our array of downloadable content services.
Zinio is a downloadable eMagazine platform that touts itself as “the world's largest newsstand”.
Zinio provides digital magazines for iPad, iPhone, Android, Mac & PC. Zinio also offers an app
for using the Kindle Fire to access eMagazines.
Library Assistant Recruitment
Interviews for the part time Library Assistant position will be held on December 18th at the
Central Library.
2
DEBBIE WALKER, BRANCH AND YOUTH SERVICES COORDINATOR
Branches
Branches offered a variety of programs during this month. Children visiting Balboa participated
in a “Pigeon Party” inspired by the books of popular author Mo Willems. SpongeBob
SquarePants was the theme of a fun-filled Mariners event and CDM hosted a Winter Magic
crafts program to round out the offerings.
All locations are now receiving juvenile Blu-Ray DVDs for their collections.
After experiencing several weeks of reduced staffing due to resignations and/or reassignments,
Mariners welcomed the addition of three new permanent staff members: Anne Koike, a newly
hired clerk, Debbie Williams-Lopez, a long-time clerk now assigned to Mariners and Dean Ngo,
a newly hired page.
Youth Services
Staff at Central hosted Vroom!, a program based on the popular Disney/Pixar Cars movies.
The Friends’ room was transformed into a “racing” room with checkered flags and other
assorted decorations. Each participant received a toy car and made a race track. On Tuesday,
November 20, Eastbluff Elementary first graders visited the library to take a tour and receive
their free book. Harbor View Elementary first graders visited on November 27. The Friends of
the Library provide the funding for this popular and much appreciated program.
Teen Services
Mara was invited to make a presentation at the teacher in-service meeting at Newport Harbor
High on November 1st. The in-service was discussing Common Core Standards, and Mara
tailored her presentation of Library services and databases to this theme. She felt that the
response was very positive with several teachers asking follow-up questions after her
presentation.
MELISSA KELLY, SUPPORT SERVICES COORDINATOR
Facilities
The buildings have been receiving routine maintenance throughout November including rain
gutter clean out, HVAC filter changes and Fire inspections. Fortunately there were no major
problems at any location.
Staff Committee
I took part in a City-wide advisory committee to look at our current Enterprise Resource
Planning system. This is a system used to manage and integrate information system-wide,
mainly in the areas of Finance and Human Resources. We each brought our departmental
likes, dislikes and concerns to the meetings and came up with a recommendation that will be
presented to the City’s Management Team in December.
Literacy
The Literacy Board said good bye to outgoing Board Members Nancy Thompson and Sandra
Starr at the November meeting. Both of these women have been great assets to the Literacy
Board and will continue to participate in the program as advisors, teachers and/ or tutors. The
new Board will be elected at the Literacy General Meeting and Holiday potluck in early
December. The new Board Officers will be elected by the Board at the January meeting.
3
NATALIE BASMACIYAN, ADULT SERVICES COORDINATOR
Adult Programming
This month’s selection, The Story of a Marriage by Andrew Sean Greer, generated a lively
discussion regarding marriage, racial perceptions, and the 1950’s in San Francisco. 44 people
attended and Ruth Poole facilitated from the Foundation. Next month’s selection is Mr. Pip by
Lloyd Jones.
STATISTICS – NOVEMBER
NOV YTD NOV YTD NOV YTD NOV YTD
2012 12/13 2012 12/13 2012 12/13 2012 12/13
BALBOA 8,991 46,938 603 3,799 4,654 28,180 191 1,283
CdM 6,642 35,539 606 3,886 4,093 22,426 530 3,052
MARINERS 34,892 181,894 4,894 26,441 24,576 121,405 647 4,209
CENTRAL 80,316 431,920 8,137 47,139 62,009 333,381 2,238 15,564
TOTAL 130,841 696,291 14,240 81,265 95,332 505,392 3,606 24,108
Total YTD 674,936 82,538 487,166 21,046
2011/12
CUSTOMERS SERVED
IN LIBRARY
PROGRAM
ATTENDANCE
LAST FISCAL YEAR-TO-DATE 2011/12
CIRCULATION REFERENCE
PRO QUEST ARTICLES RETRIEVED
Proquest Articles Retrieved
July Aug Sept Oct Nov AVG.
Business Databases 354 560 485 657 1446 700
Newspapers--Current 1759 896 1166 1277 1351 1290
Newspapers--Historical 5511 4922 7748 9000 7580 6952
Magazines 51 36 85 75 529 155
4
DATABASE STATS – FY 2012 / 2013
Database
Nov-
12
Nov-
11
Nov-
10
YTD
12/13
YTD
11/12
YTD
10/11
Tracked by #searches
Ancestry 939 4092 465 5692 3858 2439
Career Transitions N/A 7 129 58 116 754
BioResCtr* 154 70 108 561 521 480
FoF Ancient Hist 121 59 60 410 131 164
GDL 17 28 N/A 114 75 N/A
GVRL 125 91 N/A 459 559 N/A
HeritageQuest 79 169 153 834 1617 1406
Kids InfoBits 23 5 9 108 21 67
LitResCtr 174 53 331 519 390 625
Opposing Vpts* 494 113 321 1092 177 417
Nat Geo 24 150 N/A N/A
NoveList 143 159 246 1153 772 867
NoveList K-8 57 216 42 246 382 183
ProQuest 3927 3953 5063 22769 12638 17545
Ref USA Bus. 3209 2395 7618 23266 16491 28342
Ref USA Res.* 168 97 8472 1179 7332 18424
World Book Online 67 115 105 302 351 379
Tracked by #books viewed/checked
out
Overdrive 2901 2355 1071 18059 6523 4562
Tumblebooks 976 613 1980 4008 3380 4518
Tracked by #sessions
Cypress Resume 10 12 N/A 99 55 N/A
LiveHomework 98 327 161 344 665 388
Testing & EdRefCtr 48 43 56 186 232 295
Universal Class 45 57 N/A 379 268 N/A
Tracked by #page views
CultureGrams 122 391 94 612 698 931
Morningstar 3875 1970 2691 18194 9838 10997
NetAdvantage 1038 671 645 14032 1710 2443
RealQuest 1003 74 487 6143 2207 715
Rocket Languages 20 24 110 184 293 N/A
Value Line 16,432 8907 4011 74077 33909 12359
5
MONTHLY LIBRARY SYSTEM STATISTICS
98,309
133,596
131,070
141,189
131,387
132,978
139,488
150,861
142,696
131,873
139,840
130,841
40000
60000
80000
100000
120000
140000
160000
180000
200000
DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV
CIRCULATION
10,528
16,675
15,694
17,825
15,740
15,997
16,570
17,059
17,421
15,965
16,760 14,240
2000
5000
8000
11000
14000
17000
20000
23000
26000
DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV
REFERENCE
71,653
96,561
82,182
120,420
72,760
105,107
108,049
110,238
109,543
91,582
98,697
95,332
15000
35000
55000
75000
95000
115000
135000
155000
175000
DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV
CUSTOMERS SERVED
2,187
3,279
4,357 4,034
4,943
4,407
7,317
8,579
11,969
3,838
4,695
3,606
0
2000
4000
6000
8000
10000
12000
DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV
PROGRAM ATTENDANCE
6
ANNUAL LIBRARY SYSTEM STATISTICS - FY 2002/2003 thru FY 2011/2012
1,379,508
1,420,176
1,475,025
1,443,078
1,622,573
1,701,476
1,575,518
1,818,709
1,588,822
1,582,953
950,000
1,150,000
1,350,000
1,550,000
1,750,000
1,950,000
FY 02/03 FY 03/04 FY 04/05 FY 05/06 FY 06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12
CIRCULATION
174,900
161,119
168,999 170,972 182,445 178,028
181,315
211,742
199,880
191,567
140,000
160,000
180,000
200,000
220,000
240,000
FY 02/03 FY 03/04 FY 04/05 FY 05/06 FY 06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12
REFERENCE
860,147
861,300
885,852
874,854
977,200
1,239,790
1,200,664
1,258,585
1,258,902
1,131,330
0
350,000
700,000
1,050,000
1,400,000
1,750,000
FY 02/03 FY 03/04 FY 04/05 FY 05/06 FY 06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12
CUSTOMERS SERVED IN LIBRARY
30,507
26,960
41,559
44,286
37,280
41,987
43,419
28,680
53,534
51,570
0
20,000
40,000
60,000
80,000
100,000
FY 02/03 FY 03/04 FY 04/05 FY 05/06 FY 06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12
PROGRAM ATTENDANCE
SUNGARD PENTAMATION PAGE NUMBER: 1DATE: 01/04/2013 CITY OF NEWPORT BEACH EXPSTA11TIME: 09:44:58 EXPENDITURE STATUS REPORTSELECTION CRITERIA: orgn.orgn2=’4000’ and expledgr.key_orgn between ’4010’ and ’4060’ACCOUNTING PERIOD: 5/12SORTED BY: DEPARTMENT,1ST SUBTOTAL,ACCOUNTTOTALED ON: DEPARTMENT,1ST SUBTOTALPAGE BREAKS ON: DEPARTMENTDEPARTMENT-4000 LIBRARY SERVICES 1ST SUBTOTAL-700 SALARIES & BENEFITS PERIOD ENCUMBRANCES YEAR TO DATE AVAILABLE YTD/ACCOUNT - - - - - TITLE - - - - - BUDGET EXPENDITURES OUTSTANDING EXP BALANCE BUD7000 SALARIES - MISC 2,486,380.05 183,127.01 .00 1,001,429.02 1,484,951.03 40.287020 SALARIES - PERM PART TIM 544,830.21 46,006.54 .00 254,973.40 289,856.81 46.807030 SALARIES - TEMPORARY 200,638.06 8,123.69 .00 56,622.26 144,015.80 28.227040 OVERTIME, MISC & 1/2 TIM 2,023.00 .00 .00 460.92 1,562.08 22.787062 NIGHT DIFF, MISC 10,232.00 624.25 .00 3,867.25 6,364.75 37.807066 BILINGUAL PAY 1,800.00 138.46 .00 761.53 1,038.47 42.317099 SALARY SAVINGS -1,876.00 .00 .00 .00 -1,876.00 .007210 HEALTH/DENTAL/VISION 596,904.00 47,222.71 .00 260,481.32 336,422.68 43.647227 MERP $2.50 CONTRIB 34,418.03 1,253.06 .00 11,064.38 23,353.65 32.157290 LIFE INSURANCE 3,809.40 311.16 .00 1,555.80 2,253.60 40.847295 EMP ASSISTANCE PROGRAM 870.96 70.67 .00 353.35 517.61 40.577370 WORKERS’ COMP, MISC 67,756.00 5,646.33 .00 28,231.65 39,524.35 41.677373 COMPENSATED ABSENCES 87,023.25 7,251.94 .00 36,259.70 50,763.55 41.677380 UNEMPLOYMENT INSURANCE .00 5,779.00 .00 5,773.00 -5,773.00 .007425 MEDICARE FRINGES 46,358.97 3,677.20 .00 20,302.92 26,056.05 43.807439 PERS MISC EE CNTRBN 87,306.84 8,764.99 .00 49,763.44 37,543.40 57.007440 PERS MISC ER CNTRBN 332,023.31 26,751.20 .00 146,765.21 185,258.10 44.207460 RETIREMENT PART TIME/TEM 22,335.61 1,060.94 .00 5,864.91 16,470.70 26.26 TOTAL SALARIES & BENEFITS 4,522,833.69 345,809.15 .00 1,884,530.06 2,638,303.63 41.671ST SUBTOTAL-800 OPERATING EXPENSES8010 ADVERT & PUB RELATIONS 6,000.00 395.59 .00 1,666.42 4,333.58 27.778012 PROGRAMMING 14,140.00 75.56 .00 1,002.71 13,137.29 7.098020 AUTOMOTIVE SERVICE 6,000.00 178.85 .00 1,036.34 4,963.66 17.278022 EQUIP MAINT ISF 7,061.16 588.43 .00 2,942.15 4,119.01 41.678024 VEHICLE REPLACE ISF 5,492.40 457.70 .00 2,288.50 3,203.90 41.678030 MAINT & REPAIR - EQUIP 19,577.96 1,722.47 1,875.96 6,301.13 11,400.87 41.778031 MAINTENANCE - COPIERS 3,500.00 42.61 .00 217.26 3,282.74 6.218033 PRINTER MAINT/SUPPLIES 5,000.00 791.38 .00 791.38 4,208.62 15.838040 MAINT & REPAIR - BUILDIN 108,150.00 10,903.72 1,614.05 34,562.90 71,973.05 33.458050 PSTGE,FREIGHT,EXPRESS NO 15,000.00 738.91 .00 1,297.82 13,702.18 8.658060 PUBLICATIONS & DUES NOC 4,000.00 250.00 .00 1,726.95 2,273.05 43.178070 RENTAL/PROP & EQUIP NOC .00 33.22 .00 221.06 -221.06 .008080 SERVICES-PROF & TECH NO 4,000.00 1,000.00 .00 1,948.00 2,052.00 48.708081 SERVICES - JANITORIAL 71,525.00 .00 .00 26,159.20 45,365.80 36.578100 TRAVEL & MEETINGS NOC 5,125.00 634.36 .00 1,673.12 3,451.88 32.658105 TRAINING 5,000.00 225.00 .00 4,337.00 663.00 86.748112 UTILITIES - TELEPHONE 10,169.00 331.65 .00 1,752.45 8,416.55 17.238114 UTILITIES - NATURAL GAS 13,653.00 1,485.38 .00 3,734.22 9,918.78 27.358116 UTILITIES - ELECTRICITY 184,228.00 4,001.68 .00 20,866.50 163,361.50 11.338118 UTILITIES - WATER 14,754.00 678.96 .00 4,660.54 10,093.46 31.598140 SUPPLIES- OFFICE NOC 27,450.00 1,880.63 .00 10,145.23 17,304.77 36.968143 OFFICE SUPPLIES-CHILD PR 2,550.00 191.37 .00 285.96 2,264.04 11.218144 SUPPLIES- COPY MACHINE 22,320.00 2,257.57 .00 4,735.64 17,584.36 21.228150 SUPPLIES- JANITORIAL NOC 24,100.00 1,495.66 .00 8,641.43 15,458.57 35.868160 MAINT & REPAIR NOC 8,500.00 6.27 .00 493.73 8,006.27 5.81
SUNGARD PENTAMATION PAGE NUMBER: 2DATE: 01/04/2013 CITY OF NEWPORT BEACH EXPSTA11TIME: 09:44:58 EXPENDITURE STATUS REPORTSELECTION CRITERIA: orgn.orgn2=’4000’ and expledgr.key_orgn between ’4010’ and ’4060’ACCOUNTING PERIOD: 5/12SORTED BY: DEPARTMENT,1ST SUBTOTAL,ACCOUNTTOTALED ON: DEPARTMENT,1ST SUBTOTALPAGE BREAKS ON: DEPARTMENTDEPARTMENT-4000 LIBRARY SERVICES 1ST SUBTOTAL-800 OPERATING EXPENSES PERIOD ENCUMBRANCES YEAR TO DATE AVAILABLE YTD/ACCOUNT - - - - - TITLE - - - - - BUDGET EXPENDITURES OUTSTANDING EXP BALANCE BUD8181 MAINT-COMP SOFTWARE 4,114.84 .00 .00 .00 4,114.84 .008182 MAINT-COMP HARDWARE 5.25 .00 5.25 .00 .00 100.008200 SPECIAL DEPT SUPPLIES NO 15,500.00 259.66 .00 7,536.33 7,963.67 48.628260 LIBRARY MATERIALS 623,040.00 21,437.61 36,667.45 243,418.66 342,953.89 44.958310 SOFTWARE LICENSE RENEWAL 4,562.81 274.45 823.36 3,739.45 .00 100.008314 COMPUTER CONSULTANTS 1,650.00 .00 1,650.00 .00 .00 100.008318 IT ISF OPERATING CHARGE 754,108.05 62,842.34 .00 314,211.70 439,896.35 41.678319 IT ISF STRATEGIC CHARGE 114,224.75 9,518.73 .00 47,593.65 66,631.10 41.678340 GENERAL INSURANCE 103,335.00 8,611.23 .00 43,056.15 60,278.85 41.678716 SPECIAL EVENT LIABILITY 4,500.00 .00 .00 1,148.60 3,351.40 25.52 TOTAL OPERATING EXPENSES 2,212,336.22 133,310.99 42,636.07 804,192.18 1,365,507.97 38.281ST SUBTOTAL-900 CAPITAL OUTLAY9000 OFFICE EQUIPMENT 2,000.00 .00 416.11 605.72 978.17 51.09 TOTAL CAPITAL OUTLAY 2,000.00 .00 416.11 605.72 978.17 51.09 TOTAL LIBRARY SERVICES 6,737,169.91 479,120.14 43,052.18 2,689,327.96 4,004,789.77 40.56TOTAL REPORT 6,737,169.91 479,120.14 43,052.18 2,689,327.96 4,004,789.77 40.56
Apr 19, 2011 Marketing Update
Dec 5, 2011 MyiLibrary Review - Downloadable Materials
Feb 6, 2012 Annual Budget Update
Mar 5, 2012 Technical Processing Update (path of book from order to shelf)
May 7, 2012 Review / Possible Revisions to the City Council Policies for the Library (ongoing)
May 7, 2012 Library Wish Lists (Friends of the Library & Foundation)
Jun 4, 2012 Newport Beach Public Library FaceBook & Social Networking Update
Jun 4, 2012 Critical Review of Online Database Resources & Services / Database Usage Report
Aug 6, 2012 Review FY 2012/ 2013 Holidays / Meeting Schedule
Aug 6, 2012 Election of Board of Library Trustees Officers Jul1 or Aug 5
2013
Sep 4, 2012 Arts & Cultural Update
Oct 1, 2012 Newport Beach Public Library E-Books
Nov 5, 2012 Review of Possible Library Expansion Naming Opportunities TBD when all
5 BLT present
Nov 5, 2012 Literacy Program Update
Revised 12-03-12
BOARD OF LIBRARY TRUSTEES MONITORING LIST
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