HomeMy WebLinkAbout6/3/2013 - Board of Library Trustees (17)COMMENT #
Date Received
Source of Comment
Staff Member Assigned To
Staff Member Title
Date Responded to Customer
1
4/26/2013
Comment Form - Card
Melissa Kelly
Support Services Coordinator
5/6/2013
2
4/30/2013
Comment Form - Email
Melissa Kelly
Support Services Coordinator
5/4/2013
3
5/1/2013
Comment Form - Card
Melissa Kelly
Support Services Coordinator
5/6/2013
4
5/6/2013
Comment Form - Card
Tim Hetherton
Library Services Manager
5/6/2013
NEWPORT BEACH PUBLIC LIBRARY CUSTOMER COMMENTS
APRIL - MAY 2013
COMMENT RESPONSE
I hope you are planning to install a drive up book return box - one where you don't have to get out of
your car.
Melissa Kelly responded via telephone as follows: I responded to the customer's
comment about installing a drive-up book return via phone message. I thanked
her for leaving her comment and assured her that we will eventually be installing
an outside book return. I told her that I am still trying to find a place where we
could put a drop that would be accessible from the driver’s side window, but if that
is not possible we will hopefully be able to get one to place at the curb on
Avocado.
Are the computer workstations/chairs cleaned regularly here? If yes, how often is "regularly?" I ask
this because for the 2nd time, I had to leave the station I was using because it smelled like fecal
matter! Also, I have reported (for the past 6 mo's) that the door lock in the disability stall in the ladies'
room to be broken. It has never been repaired, and that stall cannot be used. I am, by the way,
disabled. Sincerely.
Melissa Kelly responded via telephone as follows: I responded to the customer's
comment about the temperature of the Central Library via telephone. I told the
customer that we are still working on the thermostats and air control boxes for the
Library and hope that once that is done, he will see improvement in the
temperatures. He told me that he thought that it had already improved and he
was pleased that we listen to customers and respond.
Melissa Kelly responded via email as follows: Thank you for sending us your
concerns regarding the Mariners Branch Library. The computer chairs should be
dry dusted nightly and more deeply cleaned on a monthly basis. I will have the
cleaning crew pay special attention to the chairs at night in the coming week. I am
sorry for the inconvenience that you have experienced with the restroom stall
door. We are aware of that problem and have repaired it several times, but the fix
doesn't seem to last long. We are now working with the City to come up with a
more permanent solution which will probably involve changing out the partitions in
that restroom. Thank you for your continued use of the Library,
It is too cold in the upstairs Library.
The Orange County Register's Current community paper goes to Monday - Friday next week. You
could pull it out separately from the Register so people see it for their local news. Just a suggestion.
Tim Hetherton responded via email as follows: Thanks for your suggestion that
the Library separate The Current from the OC Register on our newspaper rack.
This is easily accomplished, and serves our customers well. We will start this
practice immediately. Thanks again.
The customer responded to Tim Hetherton as follows: Great, thanks! And please
let us know if there's anything going on at the library you'd like to spread the word
about.
Tim Hetherton responded via email as follows: Thanks! We always have a lot
going on; we’ll keep you updated.
1
COMMENT #
Date Received
Source of Comment
Staff Member Assigned To
Staff Member Title
Date Responded to Customer
COMMENT RESPONSE
5
5/20/2013
Comment Form - Email
Debbie Walker
Youth Services / Branch Coordinator
5/20/2013
6
5/20/2013
Comment Form - Card
Melissa Kelly
Support Services Coordinator
5/29/2013
7
5/23/2013
Comment Form - Email
Natalie Basmaciyan
Adult Services Coordinator
5/24/2013
I am Newport beach local and attend Orange Coast College, however I am taking an online class at a
college up north and need to have the final exam proctored to a local library to take it. OCC will be
closed due to summer hours when I need to take the exam. Please let me know if this is something
that can happen. I need to take it the week of June 17, 2013. Thank you
Natalie Basmaciyan responded via email as follows: Thank you for contacting us
regarding test proctoring. The Newport Beach Public Library does not offer this
service, and the closest libraries to Newport Beach that do are located in Long
Beach. Specifically, the Long Beach—Bay Shore branch and the Long
Beach—Los Altos branch do offer test proctoring. The contact information is:
Bay Shore Neighborhood Library
195 Bay Shore Avenue
Long Beach, CA 90803
(562) 570-1039 And
Los Altos Neighborhood Library
5614 E. Britton Drive
Long Beach, CA 90815
(562) 570-1045
Please let me know if we can be of further assistance.
Melissa Kelly responded via phone as follows: I spoke with the customer on the
phone and thanked her for the suggestion to put a trash can near the restrooms
on the second floor. I let her know that we had moved a can to the area near the
drinking fountain. She said that she had seen it yesterday and she was pleased
that we had responded to her request.
It would be great to move a little trash can near the women's bathroom to toss paper towels in when
using one to open door. Thank you!
I represent Candace Harrell Books, a brand new book series of children's books whose mission is to
make children laugh, smile and feel good about themselves. We'd love to have our writer, Candace
Harrell, visit your location and read a few popular books plus her own at a time of your convenience.
Feel free to listen to the attached audio book, click the links below and we look forward to hearing
from you.
Debbie Walker responded via email as follows: I received your e-mail regarding
Ms. Harrell's book and request to have her present her work at our library. We
currently have a full schedule regarding outside programming but do appreciate
your offer and interest in the library.
2