HomeMy WebLinkAbout1/6/2014 - Board of Library Trustees (18)COMMENT #
Date Received
Source of Comment
Staff Member Assigned To
Staff Member Title
Date Responded to Customer
1
12/21/2013
Comment Form - Email
Natalie Basmaciyan
Adult Services Coordinator
12/23/2013
2
12/26/2013
Comment Form - Email
Tim Hetherton
Library Services Director (Acting)
12/26/2013
3
12/30/2013
Comment Form - Email
Melissa Kelly
Support Services Coordinator
12/31/2013
NEWPORT BEACH PUBLIC LIBRARY CUSTOMER COMMENTS
NOVEMBER - DECEMBER 2013
COMMENT RESPONSE
Do you have study rooms? How do I make a reservation?Natalie Basmaciyan responded via email as follows: Good morning, The Central
Library has three Study Rooms available to the public. The Study Rooms may be
reserved in person, on the day of use, at the 2nd floor Reference desk. The Study
Rooms check out for 2 hours onto a valid Newport Beach Public Library card, and
may be renewed if no other customers make a reservation. Please let me know if
I may be of further assistance, and thank you for using the Library.
Tim Hetherton responded via email as follows: Thanks very much for visiting
NBPL and composing such a thorough blog post in regard to our facilities,
services, and resources. It is useful to receive input from our guests and we are
pleased that you had such a positive experience at our Library. We are fortunate
that our community values us and that we understand the impact we have on the
lives of our customers. Because of this relationship, we also have the strong
support of the City Council, the Friends of the Library, and the Library Foundation,
which is important in regard to expanding and enhancing services, and making the
customer experience even better. Thanks very much for taking the time to share
the details of your visit. Best regards and happy holidays.
I'm a public librarian who recently visited your beautiful library. I did a blog post on it and just wanted
to let you know it's available to view at http://jshaffner.wordpress.com/2013/12/26/notable-newport-
beach/ Also, FYI everyone in the pictures gave me permission to use their photo in the post. If you
have any corrections or would like any of the photos to use for whatever purpose you like, please let
me know. Thank you so much for creating such a marvelous institution!
Hello … we'll be in Newport Beach for several weeks in March and would like to have a library card
so we could borrow books from the Balboa Branch of the library. We have a library membership in
Massachusetts and in New York City. Is it possible to have a short-term membership in the Newport
Beach library system? Thanks for your response.
Melissa Kelly responded via email as follows: The City of Newport Beach and the
Library are pleased that you will be visiting in March. The Newport Beach Public
Library does issue cards with borrowing privileges to out-of-state residents, but
there is an annual fee of $10.00, payable when the card is issued. You can use
this card to borrow materials, use our wi-fi network, checkout downloadable e-
books, magazines and audio books as well as use our numerous databases.
Once you are back home, you will be able to continue using the downloadable
collections from your home computers/devices during that year. Please let us
know if there is anything we can help you with before or during your stay.
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