HomeMy WebLinkAboutSS2 - 2-1-1 Awareness_" Orange County
2 IM
Get Connected. GetAnswers.
A Vital Community Resource
Awareness Presentation
for
City of Newport Beach
March 2010
Have you heard of 2 -1 -1
POP QUIZ
1. How does 2 -1 -1 help people in need in Orange County?
2. How does 2 -1 -1 help 9 -1 -1 Disaster Response?
3. How does 2 -1 -1 save City's and other Agency's scarce resources?
4. What other services have Cities requested?
1. How does 2 -14 help people ?
9 -1 -1 Emergency Services
Police, Fire, Paramedics
2 -1 -1 Non - Emergency
Health & Social Services
2 -1 -1 Callers speak with trained Specialists who
provide Information and Referrals to over 2000
agencies and 4000 programs serving people
Basic Needs:
Bathing Facilities
Bus & Gas Voucher
Clothing
Diapers/Baby Formula
Food
Household Fumiture/Linens
Housing
Hygiene
Mortgage Payment Assistance
Motel Vouchers
Rent Assistance
Shelter
Transportation
Utilities
Individual &
Family Life:
Adoption/Foster Care
After School Programs
Behavioral Concerns
Burial Arrangements
Child Care
Disability
Emancipation Services
Family -Based Services
Home Based Services
Mentoring Programs
Parenting Education
Safely Surrender Baby
Service Categories,
Healthcare:
Community Clinic
Dental Health
Developmental Assessment
Emergency Medical Care
Eye Care
Family Planning
General Medical Care
Health Screening
Immunizations
Insurance
Prenatal Care
Prescription Expense Assistance
Speech Therapy
Substance Abuse Therapy
Income Security:
Food Stamps
Government Income Support
Temporary Financial Aid
Training /Employment Services
UnemploymentlState Disability
Veterans Benefits
Education:
Educational Institutions
Education Programs
Homeless Student Services
Preschool
School Readiness
School Supplies
Tutoring
Criminal Justice
& Legal Services:
Child Abuse
Child Custody Assistance
Child Support
Courts /Probation System
Elder Abuse
Immigration/Citizenship
Labor Boards /Fair Employment
Law Enforcement
Legal Assistance
Offender Services
Parole /Prison System
Re -Entry
Restraining Orders
Tennant/Landlord Rights
Mental Healthcare
& Counseling:
Anger Management
Counseling
Crisis Intervention
Mental Health Care Facilities
Psychiatry
Psychological Evaluations
Suicide Prevention
Support Groups
Environmental Quality:
Animal Services
Environmental Protection/Maintenance
Home /Auto Repair
Vector Control
Organization,
Community Services:
Agency Needs
Cool Centers /Zones
Disaster Services
Donations
General Information Services
Government/Municipal Institutions
Holiday Programs
Library Services
Occupational/Professional Assoc.
Parks & Recreation Services
Volunteering
Voting Registration
Consumer Services:
Advocacy
Business License
Consumer Complaints/Assistance
Credit Counseling
Licenses and Certificates
Mortgage Foreclosure
Information
Tax Assistance
Increase in Requests
Fiscal Year 2009 compared to previous year
p *41
2. Disaster Response Partner
Fields non - emergency yet vital calls, taking pressure off 9 -1 -1 call centers
- Shelter
- Road and School Closures
- Non - Emergency Medical Care
- Local Assistance Centers
- Evacuation Sites
- Food and Water
- Clothing
- Recovery
"We estimated that 2 -1 -1 got 60,000 calls that normally would
have gone to 9 -1 -1, freeing those operators to handle
emergency calls."
Lee County (Jacksonville, FL) 9 -1 -1 Coordinator after 2004 Florida hurricane season.
3. 2 -1 -1 OC Saves Resources
Saves the costs of...
— Research, Printing, Distribution and updating directories
• Which contain limited, often obsolete information
• And remain in circulation for years
— Marketing
• Non Profits have limited or non - existent Marketing budgets
Saves thousands of man hours per year...
— Misdirected calls
• 2 -1 -1 referrals are screened by trained I &R Specialists
C ities have requested.. .
Presentations to
o City employees and other groups in contact with the public
Add 2 -1 -1 and web link to city's
• website
• Cable television channel
• newsletter
Collateral distribution to City Employees and locations:
o 2 -1 -1 Pocket Cards
o Rack Cards
o Fact Sheets
Special access to 2 -1 -1's resource database,
o including training
w'- _ m Summary
y
2 -1 -1 is
Health and Social Services Information and Referral
• Easy 3 digit phone number
• No cost to callers
• Confidential
• Available 24/7
• Offered in over 150 Languages
• Disaster Response Partner
• Saves scarce resources