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ZENCITY LICENSE AGREEMENT
Customer: City of Newport Beach - CA
Contacts: John Pope - Public Information Manager 8 Carol Jacobs - Assistant City Manager
Grace K. Leung - City Manager
Quote Number 7103
Quote Created Date September, 9, 2020
Quote Expiration Date October, 16, 2020
Prepared By Jonathan Shafir
Email jonathan@zencity.io
Licensed Program
Total Price
Zencity platform annual subscription for cities between 50,000 and 100,000 residents
$36,000
Zencity's September COVID-19 first year special discount for the City of Newport Beach - CA --- valid till quote expiration
-$7,200
Total price for 12 months of Zencity under the September COVID-19 specific discount
$28,800
Special Pilot Offer for the City of Newport Beach CA - 6 months agreement --- valid till quote expiration
-$14,400
TOTAL PRICE for the first 6 months of usage
$14,400
Thank you for choosing the Zencity platform!
This License Agreement ('License Agreement") is entered into between Zencity Technologies US Inc., ("Zencity"), and you, the entity identified
above ("Customer"), as of the Effective Date October 16 2020 and will remain in effect for a period of 6 Months. This License Agreement includes
and incorporates the Zencity Terms and Conditions attached as Appendix B. By signing this License Agreement, Customer acknowledges that it has
reviewed, and agrees to be legally bound by, the Zencity Terms and Conditions. Each party's acceptance of this License Agreement is conditional
upon the other's acceptance of the terms in the License Agreement to the exclusion of all other terms.
Customer- City of Newport
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Zencity Technologies Inc.
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APPROVED AS TO FORM:
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Appendix A
Description of Services
Zencity is a platform for understanding people in the city on a wide scale. With the use of advanced At algorithms, we analyze data from social
media, city hotlines and other relevant sources, and provide local government stakeholders with detailed, real time insights about how their
citizens view and use the city. The analysis can be accessed through a web -based interface on desktop and mobile devices,
1. PLATFORM FEATURES
The Zencity platform collects data about citizen interactions from a variety of sources and analyzes them in real time using a set of
Machine -learning based algorithms. The analyzed data can be accessed via a variety of graphs on our admin dashboard, including the
following:
1.1. Category bar chart - the main bar chart shows how many interactions relate to each area of responsibility of the city, and what is the
sentiment towards that topic. The name and amount of topics can be modified to fit the customer's needs based on our list of
automatically identified sub -categories.
1.2. Alerts and notifications - the platform can create alerts about popular posts or comments or about significant changes in whole
categories. The alerts can be accessed through the dashboard, but can also go out on a daily, weekly or real time basis via email - per the
user's request.
1.3. Word cloud - The word cloud shows the most popular terms used in interactions analyzed by the platform. The larger the word is the
more popular it was.
1.4. Overall sentiment view -the overall sentiment pie chart shows the ratio of positive, negative and neutral interactions out of the total sum
of interactions analyzed.
1.5. Popular stories - the rotating digest of popular stories shows the stories which received the most interactions across all data sources.
1.6. Map interface - the map interface will show all interactions which have a location property, divided by category, by type or in a heatmap
format.
1.7. Category drill down - each category has a drill down view which shows the level of discussion over time in that category, alerts, word
cloud, map and popular stories views which include data just for this category and an operative view of city hotline calls for the category -
including open calls, calls over the last week and changes over time.
1.8. Conversation analysis - the third level of drill down will be the "conversation analysis" which allows drilling down to the level of stories
themselves. In this view, users can analyze conversations based on category, date range, sentiment or keyword search, or a combination
of the above, and see both the trend and the stories themselves that make up the data. Each story will include its source, category,
sentiment, location and a link to the original content.
2. DATA SOURCES
2.1. Facebook - we analyze all interactions (posts, comments, likes, tags etc.) from public pages and public groups, both official and
unofficial. This includes official accounts of the city and other agencies, resident groups, accounts of local businesses, community
organizations, causes and any other relevant page or open group.
2.2. Twitter - apart from the same analysis employed on Facebook, on twitter we also collect all geotagged interactions in the area and all
interactions mentioning specific hashtags or keywords.
2.3. City Hotline reports - we take all city hotline reports from City provided information.
2.4. Additional sources -we may be able to incorporate other relevant data sources identified, such as local news sites, community message
boards, other social media platforms etc. General new data sources implemented (such as new social media platforms) will be offered
once they are available. Unique sources (such as local news sites) will be discussed and agreed upon by both sides.
3. USERS AND PERMISSIONS
3.1. The basic package includes up to 50 users within the organizations with varying permissions. Permissions will be set by the customer's
project lead.
4. SPECIAL DESIGN PARTNER ADDITIONS
As early adopters of the system, we see you as our partners in the ongoing development of the Zencity platform. This means you will be among
the first to explore and try new features and capabilities, and that your feedback will direct our future development. Therefore, we will also ask
to hold regular feedback sessions where we collect your feedback, needs and ideas for changes and additions to the platform. Additionally, we
ask that the Customer reasonably assist Zencity in the preparation of a case study.
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Appendix B
Zencity Terms and Conditions
1. SOFTWARE LICENSE & SUPPORT SERVICES
1.1. Subject to the terms and conditions of these Zencity Terms and Conditions and of the applicable License Agreement (collectively, the
"Agreement'), Zencity hereby grants to Customer a personal, non-exclusive, non -transferable limited license to use the Licensed
Program identified in the applicable License Agreement entered into by Zencity and Customer ("License Agreement") and the
documentation and user manuals for the Licensed Program supplied by Zencity to Customer throughout the Term (the 'Documentation').
For the purposes of this Section 1.1, the term "use' shall be only in accordance with the confidentiality provisions of this Agreement and
shall include the rights to use the Licensed Program only for the use of the Customer's organization, company or institution.
For the purposes of this Section 1.1 the term "use" shall not include: @ the right to make, use, or sell products incorporating the Licensed
Program, or (ii) the right to sub -license the Licensed Program.
No right is granted to the source code of the Licensed Program or to create derivative works thereof or to transfer ownership of the media
containing such software except as a part of, or with, or for use in the equipment with which it operates.
1.2. Routine customer support is available via email. Any claim will be answered within 24 hours of the report. On or before the Effective Date,
Customer and Zencity shall each designate a liaison as a respective point of contact for technical issues. Each parry may change such
liaison upon written notice from time to time at reasonable intervals. Zencity will not be obligated to provide support to any person other
than the Customer's designated liaison.
1.3. During the Term, Customer may have access to Updates upon request at no additional cost. "Updates" shall mean certain new features
as determined by the company, or fixes of minor errors in the Licensed Program which are incorporated in a new release of the Licensed
Program.
1.4. Certain upgrades can be delivered to Customer upon commercial terms and conditions to be agreed upon. "Upgrades" shall mean
enhancements, new functionalities which are added into the Licensed Program.
2. RESTRICTIONS AND RESPONSIBILITIES
2.1. Customer agrees not to, directly or indirectly: reverse engineer, decompile, disassemble, or othenmise attempt to discover the source
code, object code, or underlying structure, ideas, or algorithms of the Licensed Program, Documentation or data related to the Licensed
Program, except to the extent such a restriction is limited by applicable law; modify, translate, or create derivative works based on the
Licensed Program; or copy, reproduce, rent, lease, distribute, assign, sell, or otherwise dispose of the Licensed Program, in whole or in
part, or otherwise commercially exploit, transfer, or encumber rights to the Licensed Program; or remove any proprietary notices.
2.2. Customer will use the Licensed Program only in compliance with all applicable laws and regulations (including, but not limited to, any
export restrictions and any privacy and data protection requirements).
2.3. Customer shall be responsible for obtaining and maintaining any equipment and other services needed to connect to, access or otherwise
use the Licensed Program and Customer shell also be responsible for (a) ensuring that such equipment is compatible with the Licensed
Program, (b) maintaining the security of such equipment, user accounts, passwords and files, and (c) for all uses of Customer user
accounts with or without Customer's knowledge or consent. To the extent Customer provides any Personal Data (as defined below) of
personnel for registration purposes, Customer represents and warrants that it has any right, license, consent and power and it has
provided any notice, al as required under applicable law, to provide Zencity with such Personal Data and will be fully and solely
responsible for providing only Personal Data of personnel related to the Customer.
3. PROPRIETARY RIGHTS. Zencity retains all right, title, and interest in the Licensed Program, Documentation and any future modifications and
enhancements thereof, and all intellectual property rights (including all past, present, and future rights associated with works of authorship,
including exclusive exploitation rights, copyrights, and moral rights, trademark and trade name rights and similar rights, trade secret rights,
patent rights, and any other proprietary rights in intellectual property of every kind and nature) therein. Customer is granted only a limited right
of use to the Licensed Program and Documentation as set forth herein, which right of use is not coupled with an interest and is revocable in
accordance with the terms of this Agreement.
4. CONFIDENTIALITY. Each party (the 'Receiving Parry') agrees not to disclose (except as permitted herein) any Confidential Information of the
other parry (the 'Disclosing Party') without the Disclosing Party's prior written consent. 'Confidential Information" means all confidential
business, technical, and financial information of the disclosing party that is marked as 'Confidential" or an equivalent designation or that should
reasonably be understood to be confidential given the nature of the information and/or the circumstances surrounding the disclosure (including
the terms of the applicable License Agreement). Zencity's Confidential Information includes, without limitation, the software underlying the
Licensed Program and all Documentation. The Receiving Party agrees: (i) to use and disclose the Confidential Information only in connection
with this Agreement; and (ii) to protect such Confidential Information using the measures that Receiving Party employs with respect to its own
Confidential Information of a similar nature, but in no event with less than reasonable care. Receiving Party shall, before receipt or usage of
such Confidential Information inform its personnel of Receiving Party's confidentiality obligations under this Agreement. Notwithstanding the
foregoing, Confidential Information does not include information that (i) has become publicly known through no breach by the Receiving Party;
(ill was rightfully received by the Receiving Party from a third party without restriction on use or disclosure; or (iii) is independently developed by
the Receiving Party without access to such Confidential Information. Notwithstanding the above, the Receiving Party may disclose Confidential
Information to the extent required by federal, state or local law or court order, provided that prior written notice of such required disclosure and
an opportunity to oppose or limit disclosure is given to the Disclosing Party. Should Customer receive a request for "public record(s)" under
federal, state or local law, this provision shall not apply.
5. DATA AND MATERIALS LICENSE
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5.1. Customer grants Zencity a non-exclusive, transferable, perpetual, worldwide, and royalty -free license to use any data or information
provided by Customer for use in, by or in connection with the Licensed Program, any information collected, and/or any analysis of any
such information conducted by the Licensed Program.
5.2. Any content created by Customer and provided to Zencity for use in connection with the Licensed Program or other services provided
by Zencity ("Customer Materials') shall be the sole property of the Customer. Customer hereby grants Zencity and its successors and
assignees a perpetual, irrevocable, transferrable, worldwide, royalty -free, fully paid-up and non-exclusive license under any of
Customer's intellectual property, moral or privacy rights to use, copy, distribute, display, modify and create derivative works of any
Customer Materials for the provision of the services in accordance with the terms of this Agreement. The parties acknowledge that
Zencity does not require any Personal Data to be provided in order to provide the Licensed Program and Customer undertakes that it
shall not provide Zencity with any Personal Data as part of the Customer Matenals. To the extent the Customer Materials shall include
any Personal Data it shall be incidental and Customer shall be fully liable for such Personal Data in accordance with the terms of this
Agreement and applicable law.
6. PAYMENT OF FEE& The fees for the Licensed Program ('Fees') are set forth in the applicable License Agreement. The Customer will be billed
for the full term specified in the applicable License Agreement on January 1 2021. If the Customer renews the agreement, for all future renewal
periods, The Customer will be billed for the full term specified in the applicable License Agreement on the renewal date. Customer shall pay all
Fees within thirty (30) days after the date of Zencity's invoice.
7. TERM & TERMINATION
7.1. Subject to compliance with all terms and conditions, the term of this Agreement shall be from the Effective Date and shall continue until
the End Date specified on page one (1) of the Agreement (the "Term") unless terminated earlier in accordance with the terms and
conditions of this Section 7. After the first Term, this agreement shall be automatically renewed every year with same terms and
conditions, unless expressly terminated by written notice by one party to the other one (1) month before the automatic renewal date. If
either party materially breaches any term of this Agreement and fails to cure such breach within thirty (30) days after notice by
the non -breaching party ten (10) days in the case of non-payment), the non -breaching party may terminate this Agreement immediately
upon notice.
7.2. Upon termination, Customer will pay in full for the Licensed Program up to and including the effective date of termination. Upon any
termination of this Agreement: (a) the license of the Licensed Program hereunder shall immediately terminate; and (b) each party shall
return to the other parry or, at the other party's option, destroy all Confidential Information of the other party in its possession in
accordance with California state record retention laws for public agencies.
7.3. All sections of this Agreement which by their nature should survive termination will survive termination, including, without limitation,
accrued rights to payment, confidentiality obligations, warranty disclaimers, and limitations of liability.
8. WARRANTY AND DISCLAIMER
8.1. Zencity represents and warrants that: (i) it has all right and authority necessary to enter into and perform this Agreement; and (ii) the
Licensed Program shall perform in accordance with generally prevailing industry standards.
8.2. Customer represents and warrants that (ii it has all right and authority necessary to enter into and perform this Agreement; (ii) it owns all
right, title, and interest in and to all data, including without limitation, any Personal Data that may be included therein, provided to Zencity
(if any) for use in connection with this Agreement, or possesses the necessary authorization thereto; and (ii) Zencity's use of such data or
materials including Customer Materials as contemplated hereunder will not violate the rights of any third party; (iv) it has all right, license
and consent required to provide Zencity with the Customer Materials, including Personal Data contained therein, if and to the extent
provided in accordance with Section 5.2 above; (v) the Customer Materials and Zencity's use thereof in accordance with the terms of this
Agreement does not and will not infringe upon any third party's right; and (vi) it shall at all times use the Licensed Program in compliance
with applicable law. "Personal Data" have the definition ascribed to it the General Data Protection Regulation (EU) 2016/679 of the
European Parliament and of the Council of 27 April 2016 ('GDPR')) or any parallel term in the jurisdiction in which the Licensed Program is
being used.
8.3. ZENCITY DOES NOT WARRANT THAT USE OF THE LICENSED PROGRAM WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOESIT
MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE LICENSED PROGRAM. EXCEPT AS SET
FORTH IN THIS SECTION 8, THE LICENSED PROGRAM IS PROVIDED "AS IS" AND ZENCITY DISCLAIMS ALL WARRANTIES, EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR
PURPOSE, AND NON -INFRINGEMENT. ZENCITY DOES NOT WARRANTTHAT ANY OR ALL FAILURES, DEFECTS OR ERRORS WILL BE
CORRECTED, OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE LICENSED PROGRAM WILL MEET CUSTOMER'S
REQUIREMENTS.
8.4. To the extent the Licensed Program or any services provided by Zencity hereunder are provided through or in connection with any
third -parry services, Zencity shall not have any responsibility for any technical issues or limitations resulting from the use of such
third -party service, including actions of Zencity on such third -party service taken on behalf of and at the instruction of Customer.
Customer acknowledges and agrees that use of any third -party service shall be in accordance with such third party's terms and privacy
policy.
9. INDEMNIFICATION. Customer shall defend, indemnify and hold harmless Zencity (and its officers, directors and employees) from and against
any and all damages, costs, losses, liabilities or expenses that Zencity may suffer or incur in connection with any actual or threatened claim,
demand, action or other proceeding by any third parry arising from or relating to (i) any breach of this Agreement by the Customer or anyone on
its behalf, including, without limitation breach of any representations and warranties; (ii) infringement of a third party's intellectual property or
other rights, including but not limited to the Customer Materials; or Iii) use or misuse of the Licensed Program. Customer may not settle or
compromise such suit without the written consent of Zencity. Zencity may be represented in any such suit by counsel of its own choosing at its
own expense.
10. LIMITATION OF LIABILITY. NEITHER PARTY, NOR ITS SUPPLIERS, OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND
EMPLOYEES, SHALL BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR RELATED
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TERMS AND CONDITIONS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER THEORY: (A) FOR ERROR OR
INTERRUPTION OF USE OR FOR LOSS OR INACCURACY OF DATA (EXCEPT AS OTHERWISE SET FORTH IN SECTIONS 2.3 AND 8.2) OR
COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES OR LOSS OF BUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY,
PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES; OR (C) FOR ANY MATTER BEYOND SUCH PARTY'S REASONABLE
CONTROL, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. IN NO EVENT SHALL EITHER
PARTY'S AGGREGATE, CUMULATIVE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR IN ANY WAY RELATED TO THIS AGREEMENT
EXCEED THE FEES PAID BY CUSTOMER TO ZENCITY (OR, IN THE CASE OF CUSTOMER, PAYABLE) FOR THE LICENSED PROGRAM
UNDER THIS AGREEMENT IN THE 12 MONTHS PRIOR TO THE ACTTHAT GAVE RISE TO THE LIABILITY.
MISCELLANEOUS. Capitalized terms not otherwise defined in these Terms and Conditions have the meaning set forth in the applicable
License Agreement. Neither party shall be held responsible or liable for any losses arising out of any delay or failure in performance of any part
of this Agreement, other than payment obligations, due to any act of god, act of governmental authority, or due to war, riot, labor difficulty,
pandemic, failure of performance by any third -party service, utilities, or equipment provider, or any other cause beyond the reasonable control
of the party delayed or prevented from performing. Zencity may include name of City as part of its list of clients on its website and other
marketing materials while this Agreement is in effect, and will remove City's name immediately upon termination of the Agreement. Prior to
placement of City name on Zencity's website or marketing materials, Zencity shall obtain written approval from City. If any provision of this
Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this
Agreement will otherwise remain in full force and effect and enforceable. This Agreement is not assignable or transferable by either party
without the other party's prior written consent, provided however that either party may assign this Agreement to a successor to all or
substantially all of its business or assets. This Agreement (including the License Agreement) is the complete and exclusive statement of the
mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications, and other
understandings relating to the subject matter of this Agreement. All waivers and modifications must be in a writing signed by both parties. No
agency, partnership, joint venture, or employment is created as a result of this Agreement and neither party has any authority of any kind to bind
the other party in any respect. In any action or proceeding to enforce rights under this Agreement, the prevailing party will not be entitled to
recover costs and attorneys' fees. All notices under this Agreement will be in writing and will be deemed to have been duly given when received,
if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; the day after it is sent, if sent for next day
delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested. This
Agreement shall be governed by the laws of the State of California without regard to its conflict of laws provisions and the competent courts in
the city of Newport Beach, shall have exclusive jurisdiction to hear any disputes arising hereunder.
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Franceschini, Melanie
From:
Customer Service <customerservice@ebix.com>
Sent:
Tuesday, October 27, 2020 5:50 PM
To:
Franceschini, Melanie; Insurance
Cc:
sagar@ebix.com
Subject:
Compliance Alert -Vendor Number FV00000250
[EXTERNAL EMAIL] DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.
This Account has moved from non-compliant to COMPLIANT status and is currently in compliance for certificate of
insurance requirements. FV00000250 Zencity Technologies US Inc
Sent by Ebix, designated insurance certificate reviewer for the City of Newport Beach.