HomeMy WebLinkAboutC-5790 - Statement of Work0
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STATEMENT OF WORK
Project Name:
Client Virtualization Assessment
Seller Representative:
Rich Adams
805 -559 -0563
richada @cdwg.com
Customer Name:
City of Newport Beach (CA)
CDW Affiliate:. '.
CDW Government LLC
SOW Effective Date:
March 18, 2014
Solution Architect:
Mike Joyner
Version: -
1.1
This statement of work ( "Statement of Work" or "SOW") is made and entered into this March 18, 2014 (the "SOW
Effective Date ") by and between the undersigned, CDW Government LLC ( "Provider ", "Seller" and "we ") and City of
Newport Beach (CA) ( "Customer" and "you ").
PROJECT DESCRIPTION
PROJECT SCOPE
APPROACH
To achieve the outlined Client Virtualization Assessment engagement goals, Seller will work closely with Customer over the
course of the session to:
• Better understand current short-term and long -term business initiatives of Customer.
• Better understand the current technical landscape of Customer.
• Assess the potential viability of implementing a virtualized client environment.
• Provide guidance on the potential approaches of moving forward with the appropriate technologies to virtualize
Customer's client environment.
• Implement and configure a tool to capture and analyze performance of a sample group of client to demonstrate the
viability of virtual izing clients.
The Client Virtualization Assessment engagement is a highly consultative session involving Customer participation. In order
to ensure the success of the Client Virtualization Assessment engagement, Seller asks that Customer's stakeholders be made
fully available for the Client Discovery and Review phases.
The following diagram depicts the Client Virtualization Assessment engagement activities and milestones.
Figure I — Client Virtualization Assessment Engagement Activities and Milestones
PRE - PLANNING
Seller needs to review documentation of the current environment of Customer prior to the Client Virtualization Assessment
engagement. Customer is therefore requested to provide the following Current State documents:
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• Core Line of Business (LOB) Applications
• Directory Services Infrastructure
• Anti -virus Strategy
• Network Topology
• Remote Access Strategy
• User Population
• Service Levels
• Administrative practices and procedures
If existing documentation is unavailable, Seller will provide a Site Assessment worksheet to help gather the necessary
information about Customer's environment. Seller will also leverage any information that Customer may have already
provided to Seller from past engagements.
PROJECT KICKOFF MEETING
Seller will begin with a brief project kick -off meeting with the core Customer project team. The kickoff meeting will be
approximately thirty (30) minutes in duration. The agenda topics will include:
• Customer and Seller team introductions
• Knowledge transfer and review of company and project vision
• Review of Client Virtualization Assessment engagement goals and approach
• Establishment of roles and project activities
Customer will need to provide the hardware required for the Client Discovery Tool.
CLIENT VIIRTUALIZATION ASSESSMENT
The Client Virtualization Assessment includes performing an assessment of Customer's client environment through the use
of tools and interviews. This includes the completion of a Client Discovery Document that can be completed by Customer
prior to the start of the engagement or Seller will work with Customer to complete.
Seller will implement a tool to collect an inventory of sample computers that are indicative of typical user roles in
Customer's production environment. The inventory tool will require a physical or virtual computer with the following
requirements:
• Windows 2008 R2, Windows 7 SP or Windows 2012
• Single Processor
• 4GB Memory
• 100GB of Free Disk Space
• Single 100Mb Network Interface Card
• Net -
Seller will install and configure the tool against up to twenty -five (25) computers and provide knowledge transfer for
Customer to deploy up to 225 additional computers. The deployment of additional computers is at the discretion of Customer
and encouraged to provide a more realistic collection of data. The performance collection tool will be run for up to thirty (30)
days. Seller will review accuracy of the performance collection five (5) days after it has been started. At the conclusion of the
performance collection Seller will collect the inventory and performance data for analysis and reporting.
Seller will provide a report on their findings based on the Client Discovery Document and performance collection data. The
report will include items such as:
• Customer's current state
• Recommended next steps in preparation for implementation of Client Virtualization
• Suggested Client Virtualization technologies to implement
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• Detailed Reporting on User roles, performance and usage
Seller will present their results and recommendations to Customer along with next steps to assist with implementation or
evaluation of Client Virtualization technologies.
PROJECT MANAGEMENT
Seller will assign a project management resource to perform the following activities during the project:
• Kick Off Meeting. Review SOW including project objectives and schedule, logistics, identify and confirm project
participants and discuss project prerequisites.
• Project Closure Meeting. The project team will meet to recap the project activities, provide required
documentation, discuss any next steps, and formally close the project.
• Change Management. When a change to a project occurs, Seller's project change control process will be utilized.
PROJECT ASSUMPTIONS
1. Licensing for all associated and dependent components of the products being deployed will be acquired before the
beginning of the engagement.
2. Customer will allow Seller to perform several interviews of stakeholders, sponsors, team members, technical staff
and managers, who will be reasonably available for the time it takes to gather information.
3. Customer personnel will be available on a timely basis, and when reasonably requested by Seller, Customer's
personnel will provide input, review the services being performed and the items provided by Seller, answer
questions, provide signoff, and allow Seller to gather and validate information, perform reviews and obtain other
input.
4. Customer personnel will be committed to the degree necessary to successfully complete this project.
5. The scope and objectives of this project will be jointly managed by Customer and Seller to better ensure completion
of the project within the anticipated schedule.
6. Customer and Seller will follow or coordinate with Seller's Project Management Methodology for this project.
7. Customer assumes that existing systems or programs upon which the project items provided depend will not change
during the term of this project.
8. All modifications requested subsequent to the signing of the contract will be managed using a Change Request.
9. Required access privileges to the applications and environment for testing is provided in a timely fashion.
10. External Dependencies: There may be external projects/dependencies that may have significant impact on the
timeline, schedule, and deliverables. It is our assumption that every reasonable attempt will be made to mitigate such
situations.
11. Customer acknowledges that Seller may cam a Microsoft incentive payment if Customer purchases Microsoft
products from Seller. Furthermore, Customer hereby consents to Seller receiving any such payment from Microsoft,
and has no objections in relation thereto.
CUSTOMER RESPONSIBILITIES
1. Any tasks that are covered by Customer requirements in the Project Assumptions or are required for the success of
the project and are listed in the Out of Scope portion of this statement of work.
2. Customer is responsible to assign technical resources as required to assist Celler with configuring interfaces between
the environments described in this statement of work and existing/legacy hardware and software environments that
are to be interfaced with. This includes but is not limited to:
a. Networking infrastructure (Switching, Routing, Security).
b. Security and Authentication systems (Active Directory, LDAP, RSA security, etc...).
c. Storage systems to be leveraged.
d. Existing SQL databases if required.
e. Application owners and operators for coordinating any downtime for infrastructure changes.
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3. Customer will be responsible for providing a list of computers to run the assessment tool against. These computers
must be accessible remotely, have the local firewall disabled, permissions assigned and the Remote Registry service
enabled.
OUT OF SCOPE
Specific tasks outside this SOW include, but are not limited to:
1. Seller will not be implementing, configuring or working with any technical environments outside of the
predetermined group of sample computers.
2. Seller will not be providing any remediation assistance for production systems.
3. Seller will not be conducting detailed planning sessions or designing the detailed architecture of the solution.
4. Seller will not be conducting detailed training sessions on the various technologies.
5. Configuration of target computers security settings.
Services not specified in this SOW are considered out of scope and will be addressed with a separate SOW or Change Order.
ITEM(S) PROVIDED TO CUSTOMER
The following will be provided to Customer by the completion of this project.
Table 1 — Item(s) Provided to Customer
Item
Description
Format
End -point Optimization
This document will provide a summary of the
Microsoft Word Document
Mobility Report
information uncovered during the Client Virtualization
Assessment engagement. It includes:
• Documentation of all terms and technology used in
the Client Virtualization Assessment engagement.
• Links to tools and strategies.
• Analysis of collected performance data.
• Best practices.
• High -level roadmap to a Client Virtualization
environment.
PROJECT SCHEDULING
Customer and Seller, who will jointly manage this project, will together develop timelines for an anticipated schedule
( "Anticipated Schedule ") based on Seller's project management methodology. Any dates, deadlines, timelines or schedules
contained in the Anticipated Schedule, in this SOW or otherwise, are estimates only, and the Parties will not rely on them for
purposes other than initial planning.
TOTAL FEES
The total fees due and payable under this SOW ("Total Fees ") include both fees for Seller's performance of work ( "Services
Fees') and any other related costs and fees specified in the Expenses section ( "Expenses "). Unless otherwise specified, taxes
will be invoiced but are not included in any numbers or calculations provided herein.
Seller will provide funding in the amount of $7,000.00 ( "Funding ").
The Funding will be applied to the Total Fees. Once the Funding has been exhausted, Seller's invoice(s) will reflect the
balance of any fees due.
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SERVICES FEES
Services Fees hereunder are FIXED FEES, meaning that the amount invoiced for the Services will be $7,000.00.
The invoiced amount of Services Fees will equal the amount of fees applicable to each completed project milestone, as
specified in Table 2.
Table 2 — Services Fees
Project Milestones
Percentage
Fees
Completion of Work
100%
$7,000.00
Seller Funding
100%
- $7,000.00
Totals
100%
$0.00
EXPENSES
Neither travel time nor direct expenses will be billed for this project.
The parties agree that there will be no travel required for this project.
CUSTOMER - DESIGNATED LOCATIONS
Seller will provide Services benefiting the locations specified on the attached Exhibit ( "Customer- Designated Locations ").
PROJECT- SPECIFIC TERMS
1. Customer is responsible for providing all physical and communications access, privileges, environmental conditions,
properly functioning hardware and software, qualified personnel, project details, material information,
decisions/directions, and personnel and stakeholder interviews that are reasonably necessary to assist and
accommodate Seller's performance of the Services ( "Customer Components ").
2. Seller is not responsible for delays in performance directly caused by the unavailability of the Customer
Components and will have the right to invoice Customer, with prior written notice, for time Seller personnel is
thereby idled or to reassign Seller personnel to work unrelated to this SOW and the services hereunder.
3. Customer will provide in advance and in writing, and Seller will follow, all applicable Customer safety and security
rules and procedures.
4. Customer will secure and maintain the confidentiality of all Seller personnel information.
5. When Services are performed at a Customer - Designated Location, the site will be secure; Seller is not responsible
for lost or stolen equipment.
6. This SOW can be terminated by either party without cause upon at least fourteen (14) days' advance written notice.
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SOW TERMS AND CONDITIONS
CONTACT PERSON(S)
Each Party will appoint a person to act as that Party's point of contact ( "Contact Person ") as the time for performance nears,
and will communicate that person's name and information to the other Party's Contact Person.
The Customer Contact Person is authorized to approve materials and Services provided by Seller, and Seller may rely on the
decisions and approvals made by the Customer Contact Person (except that Seller understands that Customer may require a
different person to sign any Change Orders amending this SOW). The Customer Contact Person will manage all
communications with Seller, and when Services are performed at a Customer - Designated Location, the Customer Contact
Person will be present or available. The Parties' Contact Persons shall be authorized to approve changes in personnel and
associated rates for Services under this SOW.
PAYMENT TERMS
Except as otherwise agreed by the Parties, Customer will pay invoices containing amounts authorized by this SOW within
thirty (30) days of receipt. Any objections to an invoice must be made to the Seller Contact Person within fifteen (15) days
after the invoice date.
EXPIRATION AND TERMINATION
This SOW expires and will be of no force or effect unless it is signed by Customer, transferred in its entirety to Seller so that
it is received within thirty (30) days from the date written on its cover page, and then signed by Seller, except as otherwise
agreed by Seller.
CHANGE ORDERS
This SOW may be modified or amended only in a writing drafted by Seller, generally in the form provided by Seller and
signed by both Customer and Seller ( "Change Order "). Each Change Order will be of no force or effect until signed by
Customer, transferred in its entirety to Seller so that it is received within thirty (30) days from the date on its cover page and
then signed by Seller, except as otherwise agreed by Seller.
In the event of a conflict between the terms and conditions set forth in a fully executed Change Order and those set forth in
this SOW or a prior fully executed Change Order, the terms and conditions of the most recent fully executed Change Order
shall prevail.
MISCELLANEOUS
This SOW shall be governed by Seller's "Terms and Conditions of Product Sales and Service Projects ", accessed via the
"Terms & Conditions" link at www.edwg.com (the "Agreement"). If there is a conflict between this SOW and the
Agreement, then the Agreement will control, except as expressly amended in this SOW by specific reference to the
Agreement. References in the Agreement to a SOW or a Work Order apply to this SOW. This SOW and any Change Order
may be signed in separate counterparts, each of which shall be deemed an original and all of which together will be deemed
to be one original. Electronic signatures on this SOW or on any Change Order (or copies of signatures sent via electronic
means) are the equivalent of handwritten signatures. This SOW is the proprietary and confidential information of Seller.
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SIGNATURES
In acknowledgement that the parties below have read and understood this Statement of Work and agree to be bound by it,
each party has caused this Statement of Work to be signed and transferred by its respective authorized representative.
CDW Government LLC
By: _
signature
Name:
Title:
Date:
Mailing Address:
230 N. Milwaukee Ave.
Vernon Hills, IL 60061
❑ A purchase order for payment hereunder is attached.
❑ A purchase order is not required for payment hereunder.
❑ The following PSM has given approval:
Steve Mocilnikar
APPROVED AS TO FORM:
u4j�Am 4 h , —
�UOk�A
City Atthmey
City of Newport Beach (CA)
signature
Name: /% '4% -64Z -
Title: (9((64 Z-
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Date:
Mailing Address:
Street: /y O C I yr c_ C &-'�UrDz
City/ST/ZIP: /1Jt-L'YP6,eF-C: iQ c, d/, (X %Z.66
Billing Contact:
Street: . A1?1& As
City/ST/ZIP:
120813 Standard
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SIGNATURES
In acknowledgement that the parties below have read and understood this Statement of Work and agree to be bound by it,
each party has caused this Statement of Work to be signed and transferred by its respective authorized representative.
MW Govexmentr Inc.
By(sWittinue): oL.
`- ` —
'7ame (printed)- -K- Ms
t ,
• A purchase order for payment hereunder is attached.
• A purchase order is not required for payment hereunder.
• The following PSM has given approval:
Steve Mocitnikar
PSM - Steve Mocilnikar
Date - 04/03/14
3_2D -4
APPROVED AS TO FORM:
OA4x, IUTAJV0 tit`
City Att6rney
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City of Newport Beach (CA)
By: ;''�
signature
Name: i% j6gd-4Z. AIO-IC/C Bp-ik �
Title: /7- G tr ut7cr!� SH/�etii2:U15e3YZ.
Date:. S Jr ZIj Zt/
Mailing Address:
Street: le) 6 okV "C- C&- A4t -'-Z
City/ST/ZIP:
Billing Contact:
Street: %LIFi'71t- Jot R6lrlt« `
City /ST /ZIP:
120813 Standard
EXHIBIT A.
CUSTOMER- DESIGNATED LOCATIONS
Seller will provide Services benefiting the following locations ("Customer- Designated Locations ").
Table 3 — Customer - Designated Locations
Location(s)
Service(s)
B Assessment
❑ Knowledge Transfer
❑ Staff Augmentation
City of Newport Beach
❑ Configuration
❑ Project Management
❑ Support
100 Civic Center Drive
❑ Design
❑ Reconfiguration
❑ Training
Newport Beach, CA 92660
❑ Implementation
El Reinstallation
El Custom Work
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